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Shipping & Terms

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Shipping in the U.S.

While some of our products are shipped directly from Belle Escape via FedEx Ground, many are shipped directly from manufacturers via various ground or freight carriers. Shipping and delivery days are Monday through Friday, excluding holidays. For products that we don't stock, estimated shipping times are noted in the product description. Most In-stock furniture items will be shipped within one to two weeks of placing your order and should be received within 7 to 10 business days after shipping. Sometimes shipping delays occur that are not within the control of Belle Escape. When you purchase an item from Belle Escape, we cannot guarantee a delivery date, as the shipping industry sometimes experiences backlogs and staff shortages that can delay delivery by days or sometimes weeks. By purchasing from us, you agree that you understand that delays can occur.

Many of our products, especially the hand-painted furniture, are made to order and can take between 4 and 12 weeks to ship. For furniture going to an address in the continental U.S., door-to-door shipping is free. This means that your furniture will be delivered in boxes to the front of your home at no additional charge. If you want White Glove Service, you can select this option in the drop-down box next to the item you're ordering. Please note that "White Glove" service includes delivery on the first floor; for items going up a flight of stairs, please select "White Glove Delivery with Stairs". If you have multiple furniture items, please call us for an estimate so that we can get you the most affordable price possible. Once an order is placed, we will confirm an estimated shipping timeframe with you via email.

Free Shipping Conditions

Free shipping applies to the contiguous U.S. only (excludes Alaska and Hawaii). Addresses that are "Remote" or accessible only by "Ferry" will incur an extra fee of $275 at the time of shipping. Addresses which are considered "Remote" by shipping carriers, which could mean in the mountains or countryside, will incur an additional fees ($495 - $995). Belle Escape reserve the right add additional fees for shipping when the piece is oversized and/or the address is outside of normal delivery areas. In this case, we will provide a Custom Quote.


White Glove Conditions

White Glove delivery includes 15 minutes of assembly. Some items, such as some beds, large cabinets with multiple pieces, and anything with a canopy, additional charges will apply for assembly. Standard White Glove Fees apply only to items that can be carried by two people into a home that is no more than 20-feet from the curb and with easy access through, and an elevator, or up a door or up a stairwell.

  • Additional fees will apply if your home is not easily accessible from the road (more than 20-feet from the truck).
  • Additional fees apply if an item requires more than two guys to get it up a stairwell.
  • Additional fees apply if a crane is required to get a piece into your home on a higher floor. 

Remote Location

There is a minimum $295 additional fee for Remote locations. We cannot pre-quote this because the fee depends upon the final weight of the item. You will be notified once the item is ready if the carrier applies a Remote Location fee.

International Shipping 

Please contact us for international shipping quotes. Items shipped outside of the U.S. cannot be returned or canceled. If shipping damage occurs with the carrier, you are responsible for not accepting the item and filing a claim directly with the carrier.

Antiques 

Antique items are sold in their original condition. Antiques have natural cracks and aging effects. Antiques cannot be returned. All sales are final.

Returns

BelleEscape.com will happily offer you a refund on most items if you return those items (exceptions are listed below) in their original condition within 7 days of receipt. ALL returns must be shipped back in the original packaging. Please note that the color of an item may vary on your screen. If you choose to return an item due to the color or any reason, you will be liable for outbound and return shipping, plus a restocking fee of 20%. Once the original item is returned, you will receive a CREDIT for the amount of the item, excluding shipping costs and a 20% restocking fee. Please inspect your furniture upon arrival to determine if there are any damages. If you detect any damage, do not accept the delivery and note the damage on the delivery form. If your item is damaged during delivery, we will repair it. If a repair is not possible, we will replace it as quickly as possible. If the box is dropped off, damages must be reported within 24 hours. In the event of special promotions or discounts, Belle Escape reserves the right to apply additional rules. Those rules will be posted on the relevant promotions pages at the time the offer is valid. Please call a customer care representative if you have any returns-related questions that are associated with these special offers.

Maritime Damage

Most of our furniture is shipped from Indonesia or South America. In rare instances, containers can get damaged in transit. If this happens, we will make the piece you ordered again and re-ship it as soon as it is ready. Maritime damage is typically related to sudden storms on the high seas. It is very rare, but it can happen and Belle Escape cannot be held liable for damages and delays for which we have no control. 

Items Which Cannot be Returned:

  • Furniture or decor that is made upon order (noted in product descriptions)
  • Items discounted for final sale
  • Custom order merchandise (made in the finish of your choice)
  • Clearance items with discounts over 25% off
  • One of a Kind Antiques

Please note that shipping is NOT refundable.

Belle Escape will not accept ANY returns or exchanges after 30 days (determined from the date you received the merchandise) for ANY reason.

Items Made Upon Order

There are no returns on hand-painted furniture as these items are made for you upon order. Because we do not stock these items and they have been ordered especially for you, they can not be canceled or returned. We initiate the production process within three days of your order being placed and pay to have it made upfront, so custom orders cannot be canceled. Custom orders take between 14-20 weeks to produce and ship, depending upon the item. If you have any questions about items made upon order, please email our Customer Care team at customerservice@BelleEscape.com.


Damages

Damages are rare as our items are very well packed. But please inspect your items upon delivery. If an item is damaged, this must be noted on the delivery invoice and we will need photos of the broken item and box. IF AN ITEM IS DAMAGED, DO NOT ACCEPT IT from the delivery company. If damaged items are accepted with White Glove Delivery, the DAMAGE MUST BE NOTED ON THE DELIVERY RECEIPT AND THE RESOLUTION IS A REPAIR, NOT A REPLACEMENT. In the event that the box is dropped off without your signature, DAMAGES MUST BE REPORTED WITHIN 24 HOURS of the delivery. Please note that our products are handmade, and colors and textures will vary.  Therefore, VARIATIONS IN COLORS AND TEXTURES ARE NOT CONSIDERED DAMAGE. Contact us immediately about the damage and email the photos of the damage to info@belleescape.com. If the damage is reported within 24 hours and/or the damage is noted on the delivery form, Belle Escape will arrange for the damaged item to be picked up and a new one to be delivered to you as quickly as possible. Once a furniture item is accepted in good condition, Belle Escape is not responsible for any damage that occurs while the piece is in your possession. All items pass a quality inspection before they ship, and when you accept aan item, it is now in your care. Any damage or breakage that happens while the furniture item is in you care is your responsiblity.

 

Order Cancelations

We reserve the right to cancel any order, including orders for items that have been discontinued, items priced at zero by accident, items that cannot be reasonably delivered to the shipping address, or for any legitimate reason. By agreeing to these terms, users, as reasonable adults, understand this. 

Non-custom orders may be canceled within 24 hours for a full refund. An order must be canceled BEFORE it ships, which is usually 2-7 days after an order is placed. Once an item ships, an order can be canceled or refused, but shipping both ways, plus a restocking fee will be deducted from the original amount paid. 

Coupons

Coupons can be used during the active time period. Two coupons cannot be combined. Coupons cannot be used on sale items. Designers and the Trade with an existing discount cannot combine a coupon with their discount. However, if we have an active coupon out for more than their discount, they can use that instead but must call in to place an order. In the event that a coupon is combined with a Designer or Trade discount or Sale price, that discount will be taken off and charged to the order. 

Coupons and Trade Discounts do not apply to items made upon order, customized items, or one-of-a-kind French antiques.

New - Belle Escape

New

Checkout the new furniture, decor, and lighting items at Belle Escape.

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Vincento Manor Oak Sideboard - Belle Escape
Vincento Manor Oak Sideboard Sale price$2,975.00
Savannah Antique Grey Sideboard - Belle EscapeSavannah Antique Grey Sideboard - Belle Escape
Savannah Antique Grey Sideboard Sale price$2,675.00
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Selina Round Urn Dining Table - Belle Escape
Selina Round Urn Dining Table Sale price$2,995.00
Tufted Double Camel Back SofaTufted Double Camel Back Sofa - Belle Escape
Tufted Double Camel Back Sofa Sale price$5,495.00
Chelsea Aged Cream Sideboard - Belle EscapeChelsea Aged Cream Sideboard - Belle Escape
Chelsea Aged Cream Sideboard Sale price$2,295.00
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Chester Metal Top Pedestal Round Dining Table - Belle Escape
Chester Metal Top Pedestal Round Dining Table Sale priceFrom $3,795.00
Stately Two-Toned Round Dining Table - Belle EscapeStately Two-Toned Round Dining Table - Belle Escape
Stately Two-Toned Round Dining Table Sale price$2,995.00
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Catalyst Manor Chippendale Side Cabinet - Belle EscapeCatalyst Manor Chippendale Side Cabinet
Catalyst Manor Chippendale Side Cabinet Sale price$1,195.00
Barn Door Wall Art - Belle Escape
Barn Door Wall Art Sale price$790.00
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Natural Rope Lamp - Belle EscapeNatural Rope Lamp - Belle Escape
Natural Rope Lamp Sale price$466.40
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Grand Crystal Candelabra Floor Lamp - Belle Escape
Grand Crystal Candelabra Floor Lamp Sale price$2,631.20
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Gavin Burnt Wood Manor Chandelier - Belle EscapeGavin Burnt Wood Manor Chandelier
Gavin Burnt Wood Manor Chandelier Sale price$3,687.20
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Golden Flora Contemporary Chandelier - Belle EscapeGolden Flora Contemporary Chandelier - Belle Escape
Golden Flora Contemporary Chandelier Sale price$2,763.20
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Majesty Contemporary Gold Chandelier - Belle EscapeMajesty Contemporary Gold Chandelier - Belle Escape
Majesty Contemporary Gold Chandelier Sale price$4,892.80
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Natural Echo Rope Chandelier - Belle EscapeNatural Echo Rope Chandelier - Belle Escape
Natural Echo Rope Chandelier Sale price$2,367.20
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Antique Villa Iron Chandelier - Belle EscapeAntique Villa Iron Chandelier - Belle Escape
Antique Villa Iron Chandelier Sale price$3,071.20
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Madame Frosted Leaf Chandelier - Belle EscapeMadame Frosted Leaf Chandelier - Belle Escape
Madame Frosted Leaf Chandelier Sale price$2,833.60
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Muse Artisan Boho Chandelier - Belle EscapeMuse Artisan Boho Chandelier - Belle Escape
Muse Artisan Boho Chandelier Sale price$2,103.20
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Coastal Captain Rope Chandelier - Belle EscapeCoastal Captain Rope Chandelier - Belle Escape
Coastal Captain Rope Chandelier Sale price$1,927.20
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Princessa Gold Crystal Chandelier - Belle EscapePrincessa Gold Crystal Chandelier - Belle Escape
Princessa Gold Crystal Chandelier Sale price$3,335.20
Gold Trimmed Kona Chair - Belle EscapeGold Trimmed Kona Chair - Belle Escape
Gold Trimmed Kona Chair Sale price$2,613.60
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Kamora Muslin Rope Bench - Belle Escape
Kamora Muslin Rope Bench Sale price$1,663.20
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Modern Illusion White Credenza - Belle EscapeModern Illusion White Credenza - Belle Escape
Modern Illusion White Credenza Sale price$6,591.20
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Josie Shagreen Credenza - Belle EscapeJosie Shagreen Credenza - Belle Escape
Josie Shagreen Credenza Sale price$5,227.20
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Josie Shagreen Chest - Belle EscapeJosie Shagreen Chest - Belle Escape
Josie Shagreen Chest Sale price$3,291.20
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Gulliver Rope Nightstand - Belle EscapeGulliver Rope Nightstand - Belle Escape
Gulliver Rope Nightstand Sale price$1,531.20
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Oliver Dark Oak Dining Table - Belle EscapeOliver Dark Oak Dining Table - Belle Escape
Oliver Dark Oak Dining Table Sale price$3,590.00
Trinity Brass and Marble Serving Tray - Belle EscapeTrinity Brass and Marble Serving Tray - Belle Escape
Trinity Brass and Marble Serving Tray Sale price$495.00
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Cadiz Rush Back Counter Stool with Arms - Belle EscapeCadiz Rush Back Counter Stool with Arms - Belle Escape
Cadiz Rush Back Counter Stool with Arms Sale priceFrom $2,190.00
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French Illusion Whitewashed Sideboard - Belle EscapeFrench Illusion Whitewashed Sideboard - Belle Escape
French Illusion Whitewashed Sideboard Sale price$6,490.00
Autumn Fluted Elm Wood Chest - Belle EscapeAutumn Fluted Elm Wood Chest - Belle Escape
Autumn Fluted Elm Wood Chest Sale price$3,990.00
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Giselle Black French Country Chest - Belle Escape
Giselle Black French Country Chest Sale price$3,190.00
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Giselle Whitewashed French Country Chest - Belle Escape
Giselle Whitewashed French Country Chest Sale price$2,990.00
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Fantasia Gilt Round Side Table - Belle Escape
Fantasia Gilt Round Side Table Sale price$2,290.00
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Adelie Gilt Side Table - Belle EscapeAdelie Gilt Side Table - Belle Escape
Adelie Gilt Side Table Sale price$2,190.00
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Contemporary Gold Metal Base Dining Table - Belle Escape
Contemporary Gold Metal Base Dining Table Sale price$3,990.00
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Dark Oak Round Contemporary Dining Table - Belle EscapeDark Oak Round Contemporary Dining Table - Belle Escape
Dark Oak Round Contemporary Dining Table Sale price$4,290.00
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Modern Grey Oak Round Dining Table - Belle Escape
Modern Grey Oak Round Dining Table Sale price$3,495.00
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Tiered Crystal Bronze Rainforest Chandelier - Belle EscapeTiered Crystal Bronze Rainforest Chandelier - Belle Escape
Tiered Crystal Bronze Rainforest Chandelier Sale price$3,795.00
Industrial Crystal Cage Chandelier - Belle EscapeIndustrial Crystal Cage Chandelier - Belle Escape
Industrial Crystal Cage Chandelier Sale price$1,395.00
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Rainforest Industrial Chandelier - Belle EscapeRainforest Industrial Chandelier - Belle Escape
Rainforest Industrial Chandelier Sale price$1,395.00
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Natural Coastal Abaca 6-Light Chandelier - Belle EscapeNatural Coastal Abaca 6-Light Chandelier - Belle Escape
Natural Coastal Abaca Chandelier Sale priceFrom $695.00
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Natural Coastal Abaca Chandelier - Belle EscapeNatural Coastal Abaca Chandelier - Belle Escape
Natural Coastal Abaca Chandelier Sale price$1,995.00
Modern Farmhouse Driftwood Chandelier - Belle EscapeModern Farmhouse Driftwood Chandelier - Belle Escape
Modern Farmhouse Driftwood Chandelier Sale price$1,095.00
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Modern Satin Brass Chandelier - Belle EscapeModern Satin Brass Chandelier - Belle Escape
Modern Satin Brass Chandelier Sale price$1,095.00
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French Glam Diana Display Cabinet - Belle Escape
French Glam Diana Display Cabinet Sale price$2,295.00
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Coastal Rope Table Lamp - Belle Escape
Coastal Rope Table Lamp Sale price$595.00
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Rustic Tree Branch Table Lamp - Belle Escape
Rustic Tree Branch Table Lamp Sale price$395.00

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