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Shipping & Terms

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Shipping in the U.S.

While some of our products are shipped directly from Belle Escape via FedEx Ground, many are shipped directly from manufacturers via various ground or freight carriers. Shipping and delivery days are Monday through Friday, excluding holidays. For products that we don't stock, estimated shipping times are noted in the product description. Most In-stock furniture items will be shipped within one to two weeks of placing your order and should be received within 7 to 10 business days after shipping. Sometimes, shipping delays that are not within the control of Belle Escape occur. When you purchase an item from Belle Escape, we cannot guarantee a delivery date, as the shipping industry sometimes experiences backlogs and staff shortages that can delay delivery by days or sometimes weeks. By purchasing from us, you agree that you understand that delays can occur.

Many of our products, especially hand-painted furniture, are made to order and can take between 4 and 12 weeks to ship. Door-to-door shipping is free for furniture going to an address in the continental U.S.. This means your furniture will be delivered in boxes to the front of your home at no additional charge. If you want White Glove Service, select this option in the drop-down box next to your order item. Please note that "White Glove" service includes delivery on the first floor; for items going up a flight of stairs, please select "White Glove Delivery with Stairs". If you have multiple furniture items, please call us for an estimate so we can get you the most affordable price possible. Once an order is placed, we will confirm an estimated shipping timeframe with you via email.

Free Shipping Conditions

Free shipping only applies to the contiguous U.S. (excludes Alaska and Hawaii). Addresses that are "Remote" or accessible only by "Ferry" will incur an extra fee of $275 at the time of shipping. Addresses considered "Remote" by shipping carriers, which could mean in the mountains or countryside, will incur additional fees ($495 - $995). Belle Escape reserves the right to add extra fees for shipping when the piece is oversized and/or the address is outside of normal delivery areas. In this case, we will provide a Custom Quote.


White Glove Conditions

White Glove delivery includes 15 minutes of assembly. Some items, such as some beds, large cabinets with multiple pieces, and anything with a canopy, additional charges will apply for assembly. Standard White Glove Fees apply only to items that can be carried by two people into a home that is no more than 20-feet from the curb and with easy access through, and an elevator, or up a door or up a stairwell.

  • Additional fees will apply if your home is not easily accessible from the road (more than 20-feet from the truck).
  • Additional fees apply if an item requires more than two guys to get it up a stairwell.
  • Additional fees apply if a crane is required to get a piece into your home on a higher floor. 

Remote Location

There is a minimum $295 additional fee for Remote locations. We cannot pre-quote this because the fee depends upon the final weight of the item. You will be notified once the item is ready if the carrier applies a Remote Location fee.

International Shipping 

Please contact us for international shipping quotes. Items shipped outside of the U.S. cannot be returned or canceled. If shipping damage occurs with the carrier, you are responsible for not accepting the item and filing a claim directly with the carrier.

Antiques 

Antique items are sold in their original condition. Antiques have natural cracks and aging effects. Antiques cannot be returned. All sales are final.

Returns

BelleEscape.com will happily offer you a refund on most items if you return those items (exceptions are listed below) in their original condition within 7 days of receipt. ALL returns must be shipped back in the original packaging. Please note that the color of an item may vary on your screen. If you choose to return an item due to the color or any reason, you will be liable for outbound and return shipping, plus a restocking fee of 20%. Once the original item is returned, you will receive a CREDIT for the amount of the item, excluding shipping costs and a 20% restocking fee. Please inspect your furniture upon arrival to determine if there are any damages. If you detect any damage, do not accept the delivery and note the damage on the delivery form. If your item is damaged during delivery, we will repair it. If a repair is not possible, we will replace it as quickly as possible if it is in stock, or we will file a claim, pick up the damaged item, and issue a refund once the claim is processed. If the box is dropped off, damages must be reported within 24 hours. In the event of special promotions or discounts, Belle Escape reserves the right to apply additional rules. Those rules will be posted on the relevant promotions pages at the time the offer is valid. Please call a customer care representative if you have any returns-related questions about these special offers.

Maritime Damage

Most of our furniture is shipped from Indonesia or South America. In rare instances, containers can get damaged in transit. If this happens, we will make the piece you ordered again and re-ship it as soon as it is ready. Maritime damage is typically related to sudden storms on the high seas. It is very rare, but it can happen, and Belle Escape cannot be held liable for damages and delays for which we have no control. 

Items Which Cannot be Returned:

  • Furniture or decor that is made upon order (noted in product descriptions)
  • Items discounted for final sale
  • Custom order merchandise (made in the finish of your choice)
  • Clearance items with discounts over 25% off
  • One-of-a-Kind Antiques

Please note that shipping is NOT refundable.

Belle Escape will not accept ANY returns or exchanges after 30 days (determined from the date you received the merchandise) for ANY reason.

Items Made Upon Order

Hand-painted furniture has no returns, as these items are made for you upon order. Because we do not stock these items and they have been ordered especially for you, they can not be canceled or returned. We initiate the production process within three days of placing your order and pay to make it upfront, so custom orders cannot be canceled. Custom orders take 14-20 weeks to produce and ship, depending on the item. If you have any questions about items made upon order, please email our Customer Care team at customerservice@BelleEscape.com.


Damages

Damages are rare as our items are very well packed. But please inspect your items upon delivery. If an item is damaged, this must be noted on the delivery invoice, and we will need photos of the broken item and box. IF AN ITEM IS DAMAGED, DO NOT ACCEPT IT from the delivery company. If damaged items are accepted with White Glove Delivery, the DAMAGE MUST BE NOTED ON THE DELIVERY RECEIPT, AND THE RESOLUTION IS A REPAIR, NOT A REPLACEMENT. IF YOU ACCEPT AN ITEM WITH DAMAGE, YOU AGREE THAT YOU ACCEPT IT AS IS WITH THE UNDERSTANDING THAT WE WILL REPAIR IT TO THE BEST OF OUR ABILITY ONE TIME. ANY FURTHER REPAIRS WILL BE YOUR RESPONSIBILITY. 

In the event that the box is dropped off without your signature, DAMAGES MUST BE REPORTED WITHIN 24 HOURS of the delivery. Our products are handmade, and colors and textures will vary.  Therefore, VARIATIONS IN COLORS AND TEXTURES ARE NOT CONSIDERED DAMAGE. Contact us immediately about the damage and email the photos to info@belleescape.com. If the damage is reported within 24 hours and/or the damage is noted on the delivery form, Belle Escape will arrange for the damaged item to be picked up and a new one to be delivered to you as quickly as possible. Once a furniture item is accepted in good condition, Belle Escape is not responsible for any damage that occurs while the piece is in your possession. All items pass a quality inspection before they ship, and when you accept an item, it is now in your care. Any damage or breakage that happens while the furniture is in your care is your responsibility.

 

Order Cancelations

We reserve the right to cancel any order, including orders for discontinued items, items priced at zero by accident, items that cannot be reasonably delivered to the shipping address, or for any legitimate reason. By agreeing to these terms, users, as reasonable adults, understand this. 

Non-custom orders may be canceled within 24 hours for a full refund. An order must be canceled BEFORE it ships, which is usually 2-7 days after it is placed. Once an item ships, an order can be canceled or refused, but shipping both ways, plus a restocking fee, will be deducted from the original amount paid. 

Coupons

Coupons can be used during the active period. Two coupons cannot be combined. Coupons cannot be used on sale items. Designers and the Trade with an existing discount cannot combine a coupon with their discount. However, if we have an active coupon for more than their discount, they can use that instead but must call in to place an order. If a coupon is combined with a Designer or Trade discount or Sale price, that discount will be taken off and charged to the order. 

Coupons and Trade Discounts do not apply to items made upon order, customized items, or one-of-a-kind French antiques.

New - Belle Escape

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Checkout the new furniture, decor, and lighting items at Belle Escape.

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Ornately Carved French Cabriole Chest, Circa 1800Ornately Carved French Cabriole Chest, Circa 1800
Ornately Carved French Cabriole Chest, Circa 1800 Sale price$5,995.00
Quick Ship
Fleur de Lys Linen PillowFleur de Lys Linen Pillow
Fleur de Lys Linen Pillow Sale priceFrom $298.00
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Taupe Carved Coffee TableTaupe Carved Coffee Table
Taupe Carved Coffee Table Sale price$3,890.00
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Parisian Glam Quatrefoil Gold Leaf Mirror
Parisian Glam Quatrefoil Gold Leaf Mirror Sale price$1,595.00
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Diamond Inlay Walnut Chest
Diamond Inlay Walnut Chest Sale price$5,295.00
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Walnut Heirloom Inspired Chest
Walnut Heirloom Inspired Chest Sale price$6,295.00
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Spanish Villa Turned Legs Accent ChairSpanish Villa Turned Legs Accent Chair
Spanish Villa Turned Legs Accent Chair Sale price$2,495.00
Gold Tip White Cane Back ChairGold Tip White Cane Back Chair
Gold Tip White Cane Back Chair Sale priceFrom $1,275.00
Tuscan Demilune Sideboard
Tuscan Demilune Sideboard Sale price$3,295.00
Natural White Wash Louis Armchair
Natural White Wash Louis Armchair Sale price$2,195.00
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Classic Oval French Stain Table
Classic Oval French Stain Table Sale priceFrom $3,745.00
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French Stained Serpentine Chest
French Stained Serpentine Chest Sale price$3,495.00
Terra Natural Cane Sling Chair - Indoor and OutdoorTerra Natural Cane Sling Chair - Indoor and Outdoor
Terra Natural Cane Sling Chair - Indoor and Outdoor Sale price$1,095.00
Plush Velvet Skirted Sofa - Custom
Plush Velvet Skirted Sofa - Custom Sale price$5,495.00
Black Marble Contempo Coffee TableBlack Marble Contempo Coffee Table
Black Marble Contempo Coffee Table Sale price$1,145.00
Old World Carved Buffet
Old World Carved Buffet Sale price$4,695.00
Hand-Carved Baroque Leather Headboard
Hand-Carved Baroque Leather Headboard Sale priceFrom $3,295.00
Palladio Brown Tower Jupe Dining Table - MediumPalladio Brown Tower Jupe Dining Table - Medium
Palladio Brown Tower Jupe Dining Table - Medium Sale price$7,495.00
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Kingston Tufted Square Back ArmchairKingston Tufted Square Back Armchair
Kingston Tufted Square Back Armchair Sale price$2,975.00
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Contemporary Rustic Coffee Table with StoolsContemporary Rustic Coffee Table with Stools
Contemporary Rustic Coffee Table with Stools Sale price$2,675.00
Swivel Turned Legs Counter StoolSwivel Turned Legs Counter Stool
Swivel Turned Legs Counter Stool Sale priceFrom $1,395.00
Moroccan Turned Leg StoolMoroccan Turned Leg Stool
Moroccan Turned Leg Stool Sale priceFrom $1,275.00
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Mission Style Accent ChairMission Style Accent Chair
Mission Style Accent Chair Sale price$2,495.00
Willow White 3-Drawer Side ChestWillow White 3-Drawer Side Chest
Willow White 3-Drawer Side Chest Sale price$1,804.00
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Venetian Bronze French Chandelier with CrystalsVenetian Bronze French Chandelier with Crystals
Venetian Bronze French Chandelier with Crystals Sale price$1,495.00
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Lace Back Gray Slipcovered Side ChairLace Back Gray Slipcovered Side Chair
Lace Back Gray Slipcovered Side Chair Sale priceFrom $1,095.00
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Round Oak Pedestal Dining Table
Round Oak Pedestal Dining Table Sale price$2,895.00
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Rustic Oak Country Dining Table
Rustic Oak Country Dining Table Sale price$4,895.00
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Elm Parquet X-Base Dining Table
Elm Parquet X-Base Dining Table Sale price$4,595.00
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Blue Stone Top Rustic Serpentine Chest
Blue Stone Top Rustic Serpentine Chest Sale price$2,395.00
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Soft Curves Washed Wood Chest
Soft Curves Washed Wood Chest Sale price$2,395.00
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Venetian Bronze French ChandelierVenetian Bronze French Chandelier
Venetian Bronze French Chandelier Sale priceFrom $1,395.00
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French Country Cream Chest
French Country Cream Chest Sale price$2,875.00
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Distressed Mirror Tray Top Chest
Distressed Mirror Tray Top Chest Sale price$1,995.00
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Chateau Metal Mesh Chandelier
Chateau Metal Mesh Chandelier Sale price$995.00
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Curved Cane Back Bistro ChairCurved Cane Back Bistro Chair
Curved Cane Back Bistro Chair Sale priceFrom $895.00
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Vintage French Silhouette Oak Dining Table, Circa 1920Vintage French Silhouette Oak Dining Table, Circa 1920
Vintage French Silhouette Oak Dining Table, Circa 1920 Sale price$5,995.00
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French Oak Wood Beam Dining Table, Circa 1930French Oak Wood Beam Dining Table, Circa 1930
French Oak Wood Beam Dining Table, Circa 1930 Sale price$5,995.00
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Francoise French Scroll Trestle Dining Table, Circa 1920Francoise French Scroll Trestle Dining Table, Circa 1920
Francoise French Scroll Trestle Dining Table, Circa 1920 Sale price$6,495.00
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Distressed Cream French Farmhouse Dining Table, Circa 1900Distressed Cream French Farmhouse Dining Table, Circa 1900
Distressed Cream French Farmhouse Dining Table, Circa 1900 Sale price$6,295.00
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Gray Marble Top Carved Oak Chest, Circa 1920Gray Marble Top Carved Oak Chest, Circa 1920
Gray Marble Top Carved Oak Chest, Circa 1920 Sale price$5,995.00
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French Country Oak Vitrine Cabinet, Circa 1840French Country Oak Vitrine Cabinet, Circa 1840
French Country Oak Vitrine Cabinet, Circa 1840 Sale price$7,495.00
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Richly Stained Ornate French Chest, Circa 1850Richly Stained Ornate French Chest, Circa 1850
Richly Stained Ornate French Chest, Circa 1850 Sale price$5,995.00
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French Provincial Mesh Wire Door Hutch Cabinet, Circa 1870French Provincial Mesh Wire Door Hutch Cabinet, Circa 1870
French Provincial Mesh Wire Door Hutch Cabinet, Circa 1870 Sale price$17,995.00
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Rustic Heritage Trestle Dining Table, Circa 1920Rustic Heritage Trestle Dining Table, Circa 1920
Rustic Heritage Trestle Dining Table, Circa 1920 Sale price$5,995.00
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Moonskin Tower Jupe Dining TableMoonskin Tower Jupe Dining Table
Moonskin Tower Jupe Dining Table Sale priceFrom $7,495.00
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Palladio Brown Giselle Jupe Dining TablePalladio Brown Giselle Jupe Dining Table
Palladio Brown Giselle Jupe Dining Table Sale priceFrom $6,795.00
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Casual Tobacco Brown Jupe Dining TableCasual Tobacco Brown Jupe Dining Table
Casual Tobacco Brown Jupe Dining Table Sale priceFrom $5,695.00
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