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Shipping & Terms

french-country-home

Shipping in the U.S.

While some of our products are shipped directly from Belle Escape via FedEx Ground, many are shipped directly from manufacturers via various ground or freight carriers. Shipping and delivery days are Monday through Friday, excluding holidays. For products that we don't stock, estimated shipping times are noted in the product description. Most In-stock furniture items will be shipped within one to two weeks of placing your order and should be received within 7 to 10 business days after shipping. Sometimes shipping delays occur that are not within the control of Belle Escape. When you purchase an item from Belle Escape, we cannot guarantee a delivery date, as the shipping industry sometimes experiences backlogs and staff shortages that can delay delivery by days or sometimes weeks. By purchasing from us, you agree that you understand that delays can occur.

Many of our products, especially the hand-painted furniture, are made to order and can take between 4 and 12 weeks to ship. For furniture going to an address in the continental U.S., door-to-door shipping is free. This means that your furniture will be delivered in boxes to the front of your home at no additional charge. If you want White Glove Service, you can select this option in the drop-down box next to the item you're ordering. Please note that "White Glove" service includes delivery on the first floor; for items going up a flight of stairs, please select "White Glove Delivery with Stairs". If you have multiple furniture items, please call us for an estimate so that we can get you the most affordable price possible. Once an order is placed, we will confirm an estimated shipping timeframe with you via email.

Free Shipping Conditions

Free shipping applies to the contiguous U.S. only (excludes Alaska and Hawaii). Addresses that are "Remote" or accessible only by "Ferry" will incur an extra fee of $275 at the time of shipping. Addresses which are considered "Remote" by shipping carriers, which could mean in the mountains or countryside, will incur an additional fees ($495 - $995). Belle Escape reserve the right add additional fees for shipping when the piece is oversized and/or the address is outside of normal delivery areas. In this case, we will provide a Custom Quote.


White Glove Conditions

White Glove delivery includes 15 minutes of assembly. Some items, such as some beds, large cabinets with multiple pieces, and anything with a canopy, additional charges will apply for assembly. Standard White Glove Fees apply only to items that can be carried by two people into a home that is no more than 20-feet from the curb and with easy access through, and an elevator, or up a door or up a stairwell.

  • Additional fees will apply if your home is not easily accessible from the road (more than 20-feet from the truck).
  • Additional fees apply if an item requires more than two guys to get it up a stairwell.
  • Additional fees apply if a crane is required to get a piece into your home on a higher floor. 

Remote Location

There is a minimum $295 additional fee for Remote locations. We cannot pre-quote this because the fee depends upon the final weight of the item. You will be notified once the item is ready if the carrier applies a Remote Location fee.

International Shipping 

Please contact us for international shipping quotes. Items shipped outside of the U.S. cannot be returned or canceled. If shipping damage occurs with the carrier, you are responsible for not accepting the item and filing a claim directly with the carrier.

Antiques 

Antique items are sold in their original condition. Antiques have natural cracks and aging effects. Antiques cannot be returned. All sales are final.

Returns

BelleEscape.com will happily offer you a refund on most items if you return those items (exceptions are listed below) in their original condition within 7 days of receipt. ALL returns must be shipped back in the original packaging. Please note that the color of an item may vary on your screen. If you choose to return an item due to the color or any reason, you will be liable for outbound and return shipping, plus a restocking fee of 20%. Once the original item is returned, you will receive a CREDIT for the amount of the item, excluding shipping costs and a 20% restocking fee. Please inspect your furniture upon arrival to determine if there are any damages. If you detect any damage, do not accept the delivery and note the damage on the delivery form. If your item is damaged during delivery, we will repair it. If a repair is not possible, we will replace it as quickly as possible. If the box is dropped off, damages must be reported within 24 hours. In the event of special promotions or discounts, Belle Escape reserves the right to apply additional rules. Those rules will be posted on the relevant promotions pages at the time the offer is valid. Please call a customer care representative if you have any returns-related questions that are associated with these special offers.

Maritime Damage

Most of our furniture is shipped from Indonesia or South America. In rare instances, containers can get damaged in transit. If this happens, we will make the piece you ordered again and re-ship it as soon as it is ready. Maritime damage is typically related to sudden storms on the high seas. It is very rare, but it can happen and Belle Escape cannot be held liable for damages and delays for which we have no control. 

Items Which Cannot be Returned:

  • Furniture or decor that is made upon order (noted in product descriptions)
  • Items discounted for final sale
  • Custom order merchandise (made in the finish of your choice)
  • Clearance items with discounts over 25% off
  • One of a Kind Antiques

Please note that shipping is NOT refundable.

Belle Escape will not accept ANY returns or exchanges after 30 days (determined from the date you received the merchandise) for ANY reason.

Items Made Upon Order

There are no returns on hand-painted furniture as these items are made for you upon order. Because we do not stock these items and they have been ordered especially for you, they can not be canceled or returned. We initiate the production process within three days of your order being placed and pay to have it made upfront, so custom orders cannot be canceled. Custom orders take between 14-20 weeks to produce and ship, depending upon the item. If you have any questions about items made upon order, please email our Customer Care team at customerservice@BelleEscape.com.


Damages

Damages are rare as our items are very well packed. But please inspect your items upon delivery. If an item is damaged, this must be noted on the delivery invoice and we will need photos of the broken item and box. IF AN ITEM IS DAMAGED, DO NOT ACCEPT IT from the delivery company. If damaged items are accepted with White Glove Delivery, the DAMAGE MUST BE NOTED ON THE DELIVERY RECEIPT AND THE RESOLUTION IS A REPAIR, NOT A REPLACEMENT. In the event that the box is dropped off without your signature, DAMAGES MUST BE REPORTED WITHIN 24 HOURS of the delivery. Please note that our products are handmade, and colors and textures will vary.  Therefore, VARIATIONS IN COLORS AND TEXTURES ARE NOT CONSIDERED DAMAGE. Contact us immediately about the damage and email the photos of the damage to info@belleescape.com. If the damage is reported within 24 hours and/or the damage is noted on the delivery form, Belle Escape will arrange for the damaged item to be picked up and a new one to be delivered to you as quickly as possible. Once a furniture item is accepted in good condition, Belle Escape is not responsible for any damage that occurs while the piece is in your possession. All items pass a quality inspection before they ship, and when you accept aan item, it is now in your care. Any damage or breakage that happens while the furniture item is in you care is your responsiblity.

 

Order Cancelations

We reserve the right to cancel any order, including orders for items that have been discontinued, items priced at zero by accident, items that cannot be reasonably delivered to the shipping address, or for any legitimate reason. By agreeing to these terms, users, as reasonable adults, understand this. 

Non-custom orders may be canceled within 24 hours for a full refund. An order must be canceled BEFORE it ships, which is usually 2-7 days after an order is placed. Once an item ships, an order can be canceled or refused, but shipping both ways, plus a restocking fee will be deducted from the original amount paid. 

Coupons

Coupons can be used during the active time period. Two coupons cannot be combined. Coupons cannot be used on sale items. Designers and the Trade with an existing discount cannot combine a coupon with their discount. However, if we have an active coupon out for more than their discount, they can use that instead but must call in to place an order. In the event that a coupon is combined with a Designer or Trade discount or Sale price, that discount will be taken off and charged to the order. 

Coupons and Trade Discounts do not apply to items made upon order, customized items, or one-of-a-kind French antiques.

Customer Reviews

“We received some of the Chandeliers and they are absolutely beautiful!”

Deanna Zugheri, Houston, TX

"The Drink Cabinets and Tufted French Salon Sofa were delivered last Friday. They are exquisite!"

SHIRLEY SULLIVAN, BLUFFTON, SC

“I just wanted to let you know that 2 of the cabinets arrived last night and in good condition. They look great! I love them! “

Wendy Miller, Sturgis, MS

"So glad you were able to get another king Medallion Cane Bed. We love it, and more importantly, it's kitty approved!"

ANDREA BREWSTER, OOLTEWAH, TN

"The Swedish Blue Table arrived on Saturday and it's beautiful!"

CYNTHIA MICHAELIS, PONCE INLET, FL

"Thanks! I am very happy with the look. The white French Country cabinets really help marry the look with the rest of the house."

SUZANNE FIELDS, HOUSTON, TX

"We love the (shabby chic sofa & settee) set!"

Courtney Kidd, Winston-Salem, NC

"The table is lovely. The chairs are gorgeous! My mother-in-law will love them!"

NEW YORK, NY

"We love the Rustic European Stretcher Table!"

KATHLEEN ALEXANDER, DEERFIELD BEACH, FL

"Love it! Love it! Love it! Thanks so much for your help!"

KATHLEEN ALEXANDER, DEERFIELD BEACH, FL

"Love my purchase - the Classic Painted French Armoire!"

SHARON STEWART, FARMERVILLE, LA

"This curved farmhouse sideboard is beautiful!"

EVANSTON, IL

"I received the chairs. They're beautiful. Can't wait to get the table."

JANE L, NEWNAN, GA

"I want to tell you how much we love the table. It's truly gorgeous!"

SHARI KRESSMAN, POTOMAC, MD

"I just got home and saw the cabinets in my living room. They are beautiful!"

JENNIFER WILKEN, HIGHLAND MILLS, NY

"Love the Sailaway Lamp. It looks perfect in the room!"

MICHELLE WIGGETMAN, FAIRFIELD, CT

"I got the chairs. They are BEAUTIFUL! I can't wait to place them in the dining room."

LINDA RUSHTON, BELLEAIR, FL

"The armoire is beautiful. It looks great in the room. Thanks for all your help."

GERALDINE TJIMES, COLLEYVILLE, TX

"The Provence Round Dining Table is great!!!! Bon weekend!"

MARK LINN, SCOTTSDALE, AZ

"I absolutely love the Patina Wood Beaded Chandelier and Sconces!"

PRISCILLA FILIPPELLI, NEW JERSEY, NJ

"I received my French Country Farm Table. It's beautiful - I love it!"

TRICIA VASQUEZ, SETAUKET, NY

"The chandelier is lovely. And I just recieved the table and chairs - love them! I am a happy girl!"

PAM GUNTHER, SANTA BARBARA, CA

"The chest is absolutely exquisite! I have seen it at Soft Surroundings, but it's more affordable from your company. I would recommend your product and company to anyone!"

BETH ANN WORKMAN, CHATHAM, IL

"I wanted to let you know how much I love the Parisian Hall Bench. It's perfect and just what I was looking for!"

SHAWN BROMELL, CONYERS, GA

"The Floral King Doors are even more beautiful than I imagined!"

CHERI SLOAN, ASHLAND, KY

"The Carved French Country Dining Table is beautiful! I have an old iron chandelier in the room that is reminiscent of the shape of the legs."

DIANE STORMER, GERMANTOWN, MD

"We received the 2 pieces today. They are beautiful. We love them!"

KRISTINE BERGER, BRENTWOOD, TN

"We love the Shadow Box Coffee Table. It allows us to put cute stuff on display. It's the perfect centerpiece!"

JESSAMYN DAVIS, AGOURA HILLS, CA

"I just wanted to let you know how much I love my curio. It fits so perfectly and looks so lovely in my master bath."

Anita Harris, Bowie, MD

"The Solid Wood Bird Headboard arrived taday and it is FABULOUS! I love how it finishes our bedroom."

A HAPPY CUSTOMER, ATLANTA, GA

"The candlesticks arrived and they are beautiful!"

ANIKO MIERITZ, NOVATO, CA

"The table arrived last night. It's gorgeous! The finish is so beautiful! Thanks so much!"

MIMI BONDS, FORT WORTH, TX

"The French Toile Sideboard is beautiful! I Love it! It's going to look great in our dining room."

MARIANNE G., LAKE FOREST, IL

"Love it! It's a great quality desk!! And the delivery guy was a sweetheart!"

ANNE MARIE, CLARENDON HILLS, IL

"The Beurre et Fromage Shop Signs finish the look of the kitchen perfectly! They look brilliant!"

THOMAS REEP, SANTA BARBARA, CA

"I love my Black Rhapsody Credenza. It gives a truly unique look to my living room!"

PAMELA PETERSON, WEST NEW YORK, NJ

"Our new Aged Scroll Metal Basket adds flair and style to our kitchen. And Belle Escape's service was wonderful! "

ANN STUMPF, HAPPY VALLEY, OR

"I received the Parisian Gunnysack Chair and it looks absolutely beautiful in the space. I love it and would absolutely order from Belle Escape again!"

GAETANNE LAVOIE, MONTREAL, CANADA

"The Round Rustic Porthold Mirror is so incredibly beautiful!!! I LOVE it! I just had to let you know right away!"

LINDA LEE WARD, LAS VEGAS, NV

"I was pleasantly surprised at how authentically aged the Damask Hall Chest looks. I wouldn't hesitate to recommend Belle Escape!"

CHARLENE BARNETT, SKYLAR DESIGNS, BRITISH COLUMBIA, CANADA

"The Coastal Seat Lamp arrived so quickly. It's perfect for the room - just perfect! I love the way the lamp shade is lined and the color of the shade!"

KAREN TAYLOR, ALLIANCE, OH

"The Cottage Sky Mirror is the perfect addition to the space! The wall needed something distressed, but with a touch of glam."

ABBE FENIMORE, STUDIO TEN.25, DALLAS, TX

"Thank you so much for all your help with the candlesticks. They are beautiful and I love them!"

PAMELA ALIOTTI, MONTEREY, CA

"I love the buffett!!! It's stunning and such a nice solid piece!"

COLE SCOTT, AUSTIN, TX

"We received my two Wine Label lamps and they look great!"

JAN LEA, AUSTIN, TX

"The size of the Hall Tree is perfect and I'm so pleased with the color I chose. It was a pleasure working with you!"

SUSAN SLEZAK, HANOVER, PA

"I received my console table just in time for Thanksgiving and absolutely love it! Definitely worth the wait!"

OLIVIA LIU, BARTLETT, IL

"The Distressed Oak Buffet is very well made and really beautiful."

L. CONNELL, REDONDO BEACH, CA

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