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Shipping & Terms

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Shipping in the U.S.

While some of our products are shipped directly from Belle Escape via FedEx Ground, many are shipped directly from manufacturers via various ground or freight carriers. Shipping and delivery days are Monday through Friday, excluding holidays. For products that we don't stock, estimated shipping times are noted in the product description. Most In-stock furniture items will be shipped within one to two weeks of placing your order and should be received within 7 to 10 business days after shipping. Sometimes shipping delays occur that are not within the control of Belle Escape. When you purchase an item from Belle Escape, we cannot guarantee a delivery date, as the shipping industry sometimes experiences backlogs and staff shortages that can delay delivery by days or sometimes weeks. By purchasing from us, you agree that you understand that delays can occur.

Many of our products, especially the hand-painted furniture, are made to order and can take between 4 and 12 weeks to ship. For furniture going to an address in the continental U.S., door-to-door shipping is free. This means that your furniture will be delivered in boxes to the front of your home at no additional charge. If you want White Glove Service, you can select this option in the drop-down box next to the item you're ordering. Please note that "White Glove" service includes delivery on the first floor; for items going up a flight of stairs, please select "White Glove Delivery with Stairs". If you have multiple furniture items, please call us for an estimate so that we can get you the most affordable price possible. Once an order is placed, we will confirm an estimated shipping timeframe with you via email.

Free Shipping Conditions

Free shipping applies to the contiguous U.S. only (excludes Alaska and Hawaii). Addresses that are "Remote" or accessible only by "Ferry" will incur an extra fee of $275 at the time of shipping. Addresses which are considered "Remote" by shipping carriers, which could mean in the mountains or countryside, will incur an additional fees ($495 - $995). Belle Escape reserve the right add additional fees for shipping when the piece is oversized and/or the address is outside of normal delivery areas. In this case, we will provide a Custom Quote.


White Glove Conditions

White Glove delivery includes 15 minutes of assembly. Some items, such as some beds, large cabinets with multiple pieces, and anything with a canopy, additional charges will apply for assembly. Standard White Glove Fees apply only to items that can be carried by two people into a home that is no more than 20-feet from the curb and with easy access through, and an elevator, or up a door or up a stairwell.

  • Additional fees will apply if your home is not easily accessible from the road (more than 20-feet from the truck).
  • Additional fees apply if an item requires more than two guys to get it up a stairwell.
  • Additional fees apply if a crane is required to get a piece into your home on a higher floor. 

Remote Location

There is a minimum $295 additional fee for Remote locations. We cannot pre-quote this because the fee depends upon the final weight of the item. You will be notified once the item is ready if the carrier applies a Remote Location fee.

International Shipping 

Please contact us for international shipping quotes. Items shipped outside of the U.S. cannot be returned or canceled. If shipping damage occurs with the carrier, you are responsible for not accepting the item and filing a claim directly with the carrier.

Antiques 

Antique items are sold in their original condition. Antiques have natural cracks and aging effects. Antiques cannot be returned. All sales are final.

Returns

BelleEscape.com will happily offer you a refund on most items if you return those items (exceptions are listed below) in their original condition within 7 days of receipt. ALL returns must be shipped back in the original packaging. Please note that the color of an item may vary on your screen. If you choose to return an item due to the color or any reason, you will be liable for outbound and return shipping, plus a restocking fee of 20%. Once the original item is returned, you will receive a CREDIT for the amount of the item, excluding shipping costs and a 20% restocking fee. Please inspect your furniture upon arrival to determine if there are any damages. If you detect any damage, do not accept the delivery and note the damage on the delivery form. If your item is damaged during delivery, we will repair it. If a repair is not possible, we will replace it as quickly as possible. If the box is dropped off, damages must be reported within 24 hours. In the event of special promotions or discounts, Belle Escape reserves the right to apply additional rules. Those rules will be posted on the relevant promotions pages at the time the offer is valid. Please call a customer care representative if you have any returns-related questions that are associated with these special offers.

Maritime Damage

Most of our furniture is shipped from Indonesia or South America. In rare instances, containers can get damaged in transit. If this happens, we will make the piece you ordered again and re-ship it as soon as it is ready. Maritime damage is typically related to sudden storms on the high seas. It is very rare, but it can happen and Belle Escape cannot be held liable for damages and delays for which we have no control. 

Items Which Cannot be Returned:

  • Furniture or decor that is made upon order (noted in product descriptions)
  • Items discounted for final sale
  • Custom order merchandise (made in the finish of your choice)
  • Clearance items with discounts over 25% off
  • One of a Kind Antiques

Please note that shipping is NOT refundable.

Belle Escape will not accept ANY returns or exchanges after 30 days (determined from the date you received the merchandise) for ANY reason.

Items Made Upon Order

There are no returns on hand-painted furniture as these items are made for you upon order. Because we do not stock these items and they have been ordered especially for you, they can not be canceled or returned. We initiate the production process within three days of your order being placed and pay to have it made upfront, so custom orders cannot be canceled. Custom orders take between 14-20 weeks to produce and ship, depending upon the item. If you have any questions about items made upon order, please email our Customer Care team at customerservice@BelleEscape.com.


Damages

Damages are rare as our items are very well packed. But please inspect your items upon delivery. If an item is damaged, this must be noted on the delivery invoice and we will need photos of the broken item and box. IF AN ITEM IS DAMAGED, DO NOT ACCEPT IT from the delivery company. If damaged items are accepted with White Glove Delivery, the DAMAGE MUST BE NOTED ON THE DELIVERY RECEIPT AND THE RESOLUTION IS A REPAIR, NOT A REPLACEMENT. In the event that the box is dropped off without your signature, DAMAGES MUST BE REPORTED WITHIN 24 HOURS of the delivery. Please note that our products are handmade, and colors and textures will vary.  Therefore, VARIATIONS IN COLORS AND TEXTURES ARE NOT CONSIDERED DAMAGE. Contact us immediately about the damage and email the photos of the damage to info@belleescape.com. If the damage is reported within 24 hours and/or the damage is noted on the delivery form, Belle Escape will arrange for the damaged item to be picked up and a new one to be delivered to you as quickly as possible. Once a furniture item is accepted in good condition, Belle Escape is not responsible for any damage that occurs while the piece is in your possession. All items pass a quality inspection before they ship, and when you accept aan item, it is now in your care. Any damage or breakage that happens while the furniture item is in you care is your responsiblity.

 

Order Cancelations

We reserve the right to cancel any order, including orders for items that have been discontinued, items priced at zero by accident, items that cannot be reasonably delivered to the shipping address, or for any legitimate reason. By agreeing to these terms, users, as reasonable adults, understand this. 

Non-custom orders may be canceled within 24 hours for a full refund. An order must be canceled BEFORE it ships, which is usually 2-7 days after an order is placed. Once an item ships, an order can be canceled or refused, but shipping both ways, plus a restocking fee will be deducted from the original amount paid. 

Coupons

Coupons can be used during the active time period. Two coupons cannot be combined. Coupons cannot be used on sale items. Designers and the Trade with an existing discount cannot combine a coupon with their discount. However, if we have an active coupon out for more than their discount, they can use that instead but must call in to place an order. In the event that a coupon is combined with a Designer or Trade discount or Sale price, that discount will be taken off and charged to the order. 

Coupons and Trade Discounts do not apply to items made upon order, customized items, or one-of-a-kind French antiques.

New - Belle Escape

New

Checkout the new furniture, decor, and lighting items at Belle Escape.

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Contemporary Horizon Bay Framed Wall Art - Belle Escape
Contemporary Horizon Bay Framed Wall Art Sale price$595.00
Quick Ship
Lilou Boho Woven Pouf - Belle EscapeLilou Boho Woven Pouf
Lilou Boho Woven Pouf Sale price$449.00
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Distressed Lilac Gray Country Sideboard - Belle EscapeDistressed Lilac Gray Country Sideboard - Belle Escape
Distressed Lilac Gray Country Sideboard Sale price$5,945.00
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Concrete Grey Crossed Arrow Sideboard - Belle EscapeConcrete Grey Crossed Arrow Sideboard - Belle Escape
Concrete Grey Crossed Arrow Sideboard Sale price$4,671.60
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Coastal Brown Oak 3-Door Sideboard - Belle EscapeCoastal Brown Oak 3-Door Sideboard - Belle Escape
Coastal Brown Oak 3-Door Sideboard Sale price$2,815.00
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Round Back Rattan Accent Chair - Belle EscapeRound Back Rattan Accent Chair - Belle Escape
Round Back Rattan Accent Chair Sale price$2,065.00
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Stone Grey Argyle Farmhouse Sideboard - Belle EscapeStone Grey Argyle Farmhouse Sideboard - Belle Escape
Stone Grey Argyle Farmhouse Sideboard Sale price$4,595.00
Stone Grey Ribbed Coffee Table - Belle EscapeStone Grey Ribbed Coffee Table - Belle Escape
Stone Grey Ribbed Coffee Table Sale price$3,069.00
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Contemporary White Ribbed Coffee Table - Belle EscapeContemporary White Ribbed Coffee Table - Belle Escape
Contemporary White Ribbed Coffee Table Sale price$3,069.00
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Marble Geo Trapezoid Coffee Table - Belle EscapeMarble Geo Trapezoid Coffee Table - Belle Escape
Marble Geo Trapezoid Coffee Table Sale price$1,435.00
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Elm Ogee Edge Manor Coffee Table - Belle EscapeElm Ogee Edge Manor Coffee Table - Belle Escape
Elm Ogee Edge Manor Coffee Table Sale price$2,555.00
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Stone Grey Wrenn Wood Carved Credenza - Belle EscapeStone Grey Wrenn Wood Carved Credenza - Belle Escape
Stone Grey Wrenn Wood Carved Credenza Sale price$3,605.00
Brown Velvet Maison Sofa - Belle EscapeBrown Velvet Maison Sofa - Belle Escape
Brown Velvet Maison Sofa Sale price$4,490.00
Wavy Base Wood Top Coffee Table - Belle EscapeWavy Base Wood Top Coffee Table - Belle Escape
Wavy Base Wood Top Coffee Table Sale price$3,709.00
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Dreamy Beaded Swag Chandelier - Belle EscapeDreamy Beaded Swag Chandelier - Belle Escape
Dreamy Beaded Swag Chandelier Sale price$1,895.00
Antoinette French Carved Side Chair - Belle EscapeAntoinette French Carved Side Chair - Belle Escape
Antoinette French Carved Side Chair Sale priceFrom $1,195.00
Beaded Round Wooden Boho Mirror - Belle EscapeBeaded Round Wooden Boho Mirror - Belle Escape
Beaded Round Wooden Boho Mirror Sale price$1,399.20
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Sold outLarge Beaded Boho Wood Mirror - Belle EscapeLarge Beaded Boho Wood Mirror - Belle Escape
Large Beaded Boho Wood Mirror Sale price$2,024.00
White Farm Town Wall Sconce - Belle Escape
White Farm Town Wall Sconce Sale price$466.40
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Merchant Rope Candlelit Wall Sconce - Belle EscapeMerchant Rope Candlelit Wall Sconce - Belle Escape
Merchant Rope Candlelit Wall Sconce Sale price$536.80
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Hanging Crystal Silverleaf Chandelier - Belle EscapeHanging Crystal Silverleaf Chandelier - Belle Escape
Hanging Crystal Silverleaf Chandelier Sale price$1,425.60
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Gold Glam Coral Reef Chandelier - Belle EscapeGold Glam Coral Reef Chandelier - Belle Escape
Gold Glam Coral Reef Chandelier Sale price$2,613.60
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Coastal Rope Drum Chandelier - Belle EscapeCoastal Rope Drum Chandelier - Belle Escape
Coastal Rope Drum Chandelier Sale price$1,223.20
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Boho Rattan Orb Chandelier - Belle EscapeBoho Rattan Orb Chandelier - Belle Escape
Boho Rattan Orb Chandelier Sale price$1,592.80
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Maxim Contemporary Chaise Lounge - Belle Escape
Maxim Contemporary Chaise Lounge Sale price$4,356.00
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White Brass Flower Curved Sideboard - Belle EscapeWhite Brass Flower Curved Sideboard - Belle Escape
White Brass Flower Curved Sideboard Sale price$4,171.20
Beaded Boho Teardrop 2-Light Sconce - Belle Escape
Beaded Boho Teardrop 2-Light Sconce Sale price$545.00
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Shabby White Tiered l 12-Light Chandelier - Belle EscapeShabby White Tiered l 12-Light Chandelier - Belle Escape
Shabby White Tiered 12-Light Chandelier Sale price$1,295.00
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Moonlit Rust Industrial 5-Light Chandelier - Belle EscapeMoonlit Rust Industrial 5-Light Chandelier
Moonlit Rust Industrial 5-Light Chandelier Sale price$1,995.00
Heather Beige Tower Jupe Dining Table, 54-70"Heather Beige Tower Jupe Dining Table, 54-70"
Heather Beige Tower Jupe Dining Table, 54-70" Sale price$7,495.00
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Classic French Farmhouse Wooden Armoire - Belle EscapeClassic French Farmhouse Wooden Armoire - Belle Escape
Classic French Farmhouse Wooden Armoire Sale price$2,895.00
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Farmhouse Distressed White Armoire - Belle EscapeFarmhouse Distressed White Armoire - Belle Escape
Farmhouse Distressed White Armoire Sale price$2,995.00
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Vintage French Carved Candlestick - Belle EscapeVintage French Carved Candlestick
Vintage French Carved Candlestick Sale price$995.00
Oversized Antique Carved French Candlestick - Belle Escape
Oversized Antique Carved French Candlestick Sale price$995.00
Extra Tall Celeste Carved Flair Candlestick - Belle Escape
Extra Tall Celeste Carved Flair Candlestick Sale price$995.00
Dusty Blue Leather Counter Stool - Belle Escape
Dusty Green Leather Counter Stool Sale price$1,495.00
Spanish Leather Carved Counter Stool - Belle Escape
Spanish Leather Carved Counter Stool Sale price$1,395.00
Princess Esmeralda Vanity Stool - Belle EscapePrincess Esmeralda Vanity Stool - Belle Escape
Princess Esmeralda Vanity Stool Sale price$995.00
Antique Rome Carved Driftwood Mirror - Belle EscapeAntique Rome Carved Driftwood Mirror
Antique Rome Carved Driftwood Mirror Sale price$1,895.00
Coastal Rope Opal Glass Chandelier - Belle EscapeCoastal Rope Opal Glass Chandelier - Belle Escape
Coastal Rope Opal Glass Chandelier Sale priceFrom $1,295.00
Moonlight Rust 12-Light Chandelier - Belle Escape
Moonlight Rust 12-Light Chandelier Sale price$3,795.00
Grey Beaded Hexagonal 5-Light Chandelier - Belle EscapeGrey Beaded Hexagonal 5-Light Chandelier - Belle Escape
Grey Beaded Hexagonal 5-Light Chandelier Sale priceFrom $1,495.00
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Lola Contemporary Antique White Sideboard - Belle EscapeLola Contemporary Antique White Sideboard - Belle Escape
Lola Contemporary Antique White Sideboard Sale price$4,995.00
Barn Grey 9-Drawer Sideboard - Belle EscapeBarn Grey 9-Drawer Sideboard - Belle Escape
Barn Grey 9-Drawer Sideboard Sale price$4,870.50
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Beige Natural Coastal Fabric Chair - Belle EscapeBeige Natural Coastal Fabric Chair - Belle Escape
Beige Natural Coastal Fabric Chair Sale price$2,675.00
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Windswept Cane Back Accent Chair - Belle EscapeWindswept Cane Back Accent Chair - Belle Escape
Windswept Cane Back Accent Chair Sale price$1,364.00
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French Pinot Bianco Trestle Dining Table - Belle EscapeFrench Pinot Bianco Trestle Dining Table - Belle Escape
French Pinot Bianco Trestle Dining Table Sale price$4,149.00
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Parisian Round Marble Top Dining Table - 40" RoundParisian Round Marble Top Dining Table - 40" Round - Belle Escape
Parisian Round Marble Top Dining Table - 40" Round Sale price$2,285.00
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