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Shipping & Terms

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Shipping in the U.S.

While some of our products are shipped directly from Belle Escape via FedEx Ground, many are shipped directly from manufacturers via various ground or freight carriers. Shipping and delivery days are Monday through Friday, excluding holidays. For products that we don't stock, estimated shipping times are noted in the product description. Most In-stock furniture items will be shipped within one to two weeks of placing your order and should be received within 7 to 10 business days after shipping. Sometimes shipping delays occur that are not within the control of Belle Escape. When you purchase an item from Belle Escape, we cannot guarantee a delivery date, as the shipping industry sometimes experiences backlogs and staff shortages that can delay delivery by days or sometimes weeks. By purchasing from us, you agree that you understand that delays can occur.

Many of our products, especially the hand-painted furniture, are made to order and can take between 4 and 12 weeks to ship. For furniture going to an address in the continental U.S., door-to-door shipping is free. This means that your furniture will be delivered in boxes to the front of your home at no additional charge. If you want White Glove Service, you can select this option in the drop-down box next to the item you're ordering. Please note that "White Glove" service includes delivery on the first floor; for items going up a flight of stairs, please select "White Glove Delivery with Stairs". If you have multiple furniture items, please call us for an estimate so that we can get you the most affordable price possible. Once an order is placed, we will confirm an estimated shipping timeframe with you via email.

Free Shipping Conditions

Free shipping applies to the contiguous U.S. only (excludes Alaska and Hawaii). Addresses that are "Remote" or accessible only by "Ferry" will incur an extra fee of $275 at the time of shipping. Addresses which are considered "Remote" by shipping carriers, which could mean in the mountains or countryside, will incur an additional fees ($495 - $995). Belle Escape reserve the right add additional fees for shipping when the piece is oversized and/or the address is outside of normal delivery areas. In this case, we will provide a Custom Quote.


White Glove Conditions

White Glove delivery includes 15 minutes of assembly. Some items, such as some beds, large cabinets with multiple pieces, and anything with a canopy, additional charges will apply for assembly. Standard White Glove Fees apply only to items that can be carried by two people into a home that is no more than 20-feet from the curb and with easy access through, and an elevator, or up a door or up a stairwell.

  • Additional fees will apply if your home is not easily accessible from the road (more than 20-feet from the truck).
  • Additional fees apply if an item requires more than two guys to get it up a stairwell.
  • Additional fees apply if a crane is required to get a piece into your home on a higher floor. 

Remote Location

There is a minimum $295 additional fee for Remote locations. We cannot pre-quote this because the fee depends upon the final weight of the item. You will be notified once the item is ready if the carrier applies a Remote Location fee.

International Shipping 

Please contact us for international shipping quotes. Items shipped outside of the U.S. cannot be returned or canceled. If shipping damage occurs with the carrier, you are responsible for not accepting the item and filing a claim directly with the carrier.

Antiques 

Antique items are sold in their original condition. Antiques have natural cracks and aging effects. Antiques cannot be returned. All sales are final.

Returns

BelleEscape.com will happily offer you a refund on most items if you return those items (exceptions are listed below) in their original condition within 7 days of receipt. ALL returns must be shipped back in the original packaging. Please note that the color of an item may vary on your screen. If you choose to return an item due to the color or any reason, you will be liable for outbound and return shipping, plus a restocking fee of 20%. Once the original item is returned, you will receive a CREDIT for the amount of the item, excluding shipping costs and a 20% restocking fee. Please inspect your furniture upon arrival to determine if there are any damages. If you detect any damage, do not accept the delivery and note the damage on the delivery form. If your item is damaged during delivery, we will repair it. If a repair is not possible, we will replace it as quickly as possible. If the box is dropped off, damages must be reported within 24 hours. In the event of special promotions or discounts, Belle Escape reserves the right to apply additional rules. Those rules will be posted on the relevant promotions pages at the time the offer is valid. Please call a customer care representative if you have any returns-related questions that are associated with these special offers.

Maritime Damage

Most of our furniture is shipped from Indonesia or South America. In rare instances, containers can get damaged in transit. If this happens, we will make the piece you ordered again and re-ship it as soon as it is ready. Maritime damage is typically related to sudden storms on the high seas. It is very rare, but it can happen and Belle Escape cannot be held liable for damages and delays for which we have no control. 

Items Which Cannot be Returned:

  • Furniture or decor that is made upon order (noted in product descriptions)
  • Items discounted for final sale
  • Custom order merchandise (made in the finish of your choice)
  • Clearance items with discounts over 25% off
  • One of a Kind Antiques

Please note that shipping is NOT refundable.

Belle Escape will not accept ANY returns or exchanges after 30 days (determined from the date you received the merchandise) for ANY reason.

Items Made Upon Order

There are no returns on hand-painted furniture as these items are made for you upon order. Because we do not stock these items and they have been ordered especially for you, they can not be canceled or returned. We initiate the production process within three days of your order being placed and pay to have it made upfront, so custom orders cannot be canceled. Custom orders take between 14-20 weeks to produce and ship, depending upon the item. If you have any questions about items made upon order, please email our Customer Care team at customerservice@BelleEscape.com.


Damages

Damages are rare as our items are very well packed. But please inspect your items upon delivery. If an item is damaged, this must be noted on the delivery invoice and we will need photos of the broken item and box. IF AN ITEM IS DAMAGED, DO NOT ACCEPT IT from the delivery company. If damaged items are accepted with White Glove Delivery, the DAMAGE MUST BE NOTED ON THE DELIVERY RECEIPT AND THE RESOLUTION IS A REPAIR, NOT A REPLACEMENT. In the event that the box is dropped off without your signature, DAMAGES MUST BE REPORTED WITHIN 24 HOURS of the delivery. Please note that our products are handmade, and colors and textures will vary.  Therefore, VARIATIONS IN COLORS AND TEXTURES ARE NOT CONSIDERED DAMAGE. Contact us immediately about the damage and email the photos of the damage to info@belleescape.com. If the damage is reported within 24 hours and/or the damage is noted on the delivery form, Belle Escape will arrange for the damaged item to be picked up and a new one to be delivered to you as quickly as possible. Once a furniture item is accepted in good condition, Belle Escape is not responsible for any damage that occurs while the piece is in your possession. All items pass a quality inspection before they ship, and when you accept aan item, it is now in your care. Any damage or breakage that happens while the furniture item is in you care is your responsiblity.

 

Order Cancelations

We reserve the right to cancel any order, including orders for items that have been discontinued, items priced at zero by accident, items that cannot be reasonably delivered to the shipping address, or for any legitimate reason. By agreeing to these terms, users, as reasonable adults, understand this. 

Non-custom orders may be canceled within 24 hours for a full refund. An order must be canceled BEFORE it ships, which is usually 2-7 days after an order is placed. Once an item ships, an order can be canceled or refused, but shipping both ways, plus a restocking fee will be deducted from the original amount paid. 

Coupons

Coupons can be used during the active time period. Two coupons cannot be combined. Coupons cannot be used on sale items. Designers and the Trade with an existing discount cannot combine a coupon with their discount. However, if we have an active coupon out for more than their discount, they can use that instead but must call in to place an order. In the event that a coupon is combined with a Designer or Trade discount or Sale price, that discount will be taken off and charged to the order. 

Coupons and Trade Discounts do not apply to items made upon order, customized items, or one-of-a-kind French antiques.

New - Belle Escape

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Checkout the new furniture, decor, and lighting items at Belle Escape.

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Parisian Pewter Double Wall Sconce with Crystals - Belle EscapeParisian Pewter Double Wall Sconce with Crystals - Belle Escape
Parisian Pewter Double Wall Sconce with Crystals Sale price$630.00
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Parisian Brass Double Wall Sconce - Belle EscapeParisian Brass Double Wall Sconce - Belle Escape
Parisian Brass Double Wall Sconce Sale price$515.00
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Paris Market Antique White Wall Sconce - Belle Escape
Paris Market Antique White Wall Sconce Sale price$360.00
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Paris Market Antique White Double Wall Sconce - Belle Escape
Paris Market Antique White Double Wall Sconce Sale price$410.00
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Golden Crystal Rainfall Ceiling Mount - Belle Escape
Golden Crystal Rainfall Ceiling Mount Sale price$1,080.00
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White Shabby Chic Chandelier with Crystals - Belle EscapeWhite Shabby Chic Chandelier with Crystals - Belle Escape
White Shabby Chic Chandelier with Crystals Sale price$1,370.00
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Parisian Parlor Crystal Gold Chandelier - Belle EscapeParisian Parlor Crystal Gold Chandelier - Belle Escape
Parisian Parlor Crystal Gold Chandelier Sale price$2,770.00
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Crystal Paris Flea Market Chandelier - Belle EscapeCrystal Paris Flea Market Chandelier - Belle Escape
Crystal Paris Flea Market Chandelier Sale price$2,770.00
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Golden Age Crystal Droplet Chandelier - Belle EscapeGolden Age Crystal Droplet Chandelier - Belle Escape
Golden Age Crystal Droplet Chandelier Sale price$1,840.00
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Bronze Magic Crystal ChandelierBronze Magic Crystal Chandelier
Bronze Magic Crystal Chandelier Sale price$3,495.00
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Golden Crystal Collier Chandelier - Belle EscapeGolden Crystal Collier Chandelier - Belle Escape
Golden Crystal Collier Chandelier Sale price$1,210.00
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Gold Crystal Rainfall Chandelier - Belle EscapeGold Crystal Rainfall Chandelier - Belle Escape
Gold Crystal Rainfall Chandelier Sale price$2,020.00
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Golden Rectangular Crystal Rainfall Chandelier - Belle EscapeGolden Rectangular Crystal Rainfall Chandelier - Belle Escape
Golden Rectangular Crystal Rainfall Chandelier Sale price$2,340.00
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Gold Crystal Rainfall Long Island ChandelierGold Crystal Rainfall Long Island Chandelier
Gold Crystal Rainfall Long Island Chandelier Sale price$2,780.00
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Gold Round Crystal Rainfall Chandelier - Belle EscapeGold Round Crystal Rainfall Chandelier - Belle Escape
Gold Round Crystal Rainfall Chandelier Sale price$1,740.00
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Shimmering Luminous Disk Empire ChandelierShimmering Luminous Disk Empire Chandelier
Shimmering Luminous Disk Empire Chandelier Sale price$1,350.00
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Princess Blanca Beaded Chandelier - Belle EscapePrincess Blanca Beaded Chandelier - Belle Escape
Princess Blanca Beaded Chandelier Sale price$1,580.00
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Gold Cylindrical Glass Drop Chandelier - Belle Escape
Gold Cylindrical Glass Drop Chandelier Sale price$2,290.00
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Black Poppy Beaded Chandelier - Belle EscapeBlack Poppy Beaded Chandelier - Belle Escape
Black Poppy Beaded Chandelier Sale price$2,160.00
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Tiered Boho Poppy Beaded Chandelier - Belle EscapeTiered Boho Poppy Beaded Chandelier - Belle Escape
Tiered Boho Poppy Beaded Chandelier Sale price$2,160.00
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En Vogue Crystal Drum Chandelier - Belle EscapeEn Vogue Crystal Drum Chandelier - Belle Escape
En Vogue Crystal Drum Chandelier Sale price$1,550.00
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Beige En Vogue Drum Chandelier - Belle EscapeBeige En Vogue Drum Chandelier - Belle Escape
Beige En Vogue Drum Chandelier Sale price$1,210.00
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Industrial Zodiac Aged Brass Chandelier - Belle EscapeIndustrial Zodiac Aged Brass Chandelier - Belle Escape
Industrial Zodiac Aged Brass Chandelier Sale price$1,740.00
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Parisian White Four Door Buffet - Belle EscapeParisian White Four Door Buffet - Belle Escape
Parisian White Four Door Buffet Sale price$4,965.00
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Tulipwood 2 Door Sideboard - Belle EscapeTulipwood 2 Door Sideboard - Belle Escape
Tulipwood 2 Door Sideboard Sale price$2,445.00
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Madigan Aged French Country Sideboard - Belle EscapeMadigan Aged French Country Sideboard - Belle Escape
Madigan Aged French Country Sideboard Sale price$3,895.00
Rustic Wrenn Wood Carved Credenza - Belle EscapeRustic Wrenn Wood Carved Credenza - Belle Escape
Rustic Wrenn Wood Carved Credenza Sale price$3,605.00
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Rustic Becket Geometric Front Sideboard - Belle EscapeRustic Becket Geometric Front Sideboard - Belle Escape
Rustic Becket Geometric Front Sideboard Sale price$4,075.00
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Rustic Sliding Glass Door Sideboard - Belle EscapeRustic Sliding Glass Door Sideboard - Belle Escape
Rustic Sliding Glass Door Sideboard Sale price$3,865.00
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Farmhouse Arlo Sage Bench - Belle EscapeFarmhouse Arlo Sage Bench - Belle Escape
Farmhouse Arlo Sage Bench Sale price$2,719.00
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Sage Chantal Console Table - Belle EscapeSage Chantal Console Table - Belle Escape
Sage Chantal Console Table Sale price$3,794.00
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Brown Rustic Brooks Demilune Sideboard - Belle EscapeBrown Rustic Brooks Demilune Sideboard - Belle Escape
Brown Rustic Brooks Demilune Sideboard Sale price$4,595.00
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Soft Grey Harper Glass Bookcase - Belle EscapeSoft Grey Harper Glass Bookcase - Belle Escape
Soft Grey Harper Glass Bookcase Sale price$8,795.00
Distressed White Connor Bookcase - Belle EscapeDistressed White Connor Bookcase - Belle Escape
Distressed White Connor Bookcase Sale price$10,995.00
Curved Back Counter Stools - Belle EscapeCurved Back Counter Stools - Belle Escape
Curved Back Counter Stools Sale price$2,796.00
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French Shabby Chic Upholstered Bed - Belle EscapeFrench Shabby Chic Upholstered Bed - Belle Escape
French Shabby Chic Upholstered Bed Sale priceFrom $2,995.00
French Creme Louis Sofa - Belle EscapeFrench Creme Louis Sofa - Belle Escape
French Creme Louis Sofa Sale price$3,790.00
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Metal Framed Glass Front Industrial Display Cabinet - Belle EscapeMetal Framed Glass Front Industrial Display Cabinet - Belle Escape
Metal Framed Glass Front Industrial Display Cabinet Sale price$1,295.00
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Meadow Natural Boho Side Cabinet - Belle Escape
Meadow Natural Boho Side Cabinet Sale price$995.00
Gray Washed Farmhouse Curio Cabinet - Belle Escape
Gray Washed Farmhouse Curio Cabinet Sale price$1,890.00
Hexagonal Ranch Wood Cocktail Table - Belle Escape
Hexagonal Ranch Wood Cocktail Table Sale price$995.00
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French Country Royal Curio Cabinet - Belle EscapeFrench Country Royal Curio Cabinet - Belle Escape
French Country Royal Curio Cabinet Sale price$1,995.00
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Modern Farmhouse Gray Slope Arm Chairs - Belle EscapeModern Farmhouse Gray Slope Arm Chairs - Belle Escape
Modern Farmhouse Gray Slope Arm Chairs Sale price$1,875.00
Shabby Chic White Hollywood Console Table - Belle EscapeShabby Chic White Hollywood Console Table - Belle Escape
Shabby Chic White Hollywood Console Table Sale price$2,439.00
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Midnight Blue Bel Air Leather Buffet - Belle EscapeMidnight Blue Bel Air Leather Buffet - Belle Escape
Midnight Blue Bel Air Leather Buffet Sale price$3,015.00
Cottage Gustave Sage Sideboard - Belle EscapeCottage Gustave Sage Sideboard - Belle Escape
Cottage Gustave Sage Sideboard Sale price$3,899.00
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Theo Farmhouse Sage Buffet - Belle EscapeTheo Farmhouse Sage Buffet - Belle Escape
Theo Farmhouse Sage Buffet Sale price$3,665.00
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Rustic Geometric Wood Sideboard - Belle EscapeRustic Geometric Wood Sideboard - Belle Escape
Rustic Geometric Wood Sideboard Sale price$2,719.00
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