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Shipping & Terms

Shipping in the U.S.

While some of our products are shipped directly from Belle Escape via FedEx Ground, many are shipped directly from manufacturers via various ground or freight carriers. Shipping and delivery days are Monday through Friday, excluding holidays. For products that we don't stock, estimated shipping times are noted in the product description. Most In-stock furniture items will be shipped within one to two weeks of placing your order and should be received within 7 to 10 business days after shipping. Sometimes, shipping delays that are not within the control of Belle Escape occur. When you purchase an item from Belle Escape, we cannot guarantee a delivery date, as the shipping industry sometimes experiences backlogs and staff shortages that can delay delivery by days or sometimes weeks. By purchasing from us, you agree that you understand that delays can occur.

Many of our products, especially hand-painted furniture, are made to order and can take between 4 and 12 weeks to ship. Door-to-door shipping is free for furniture going to an address in the continental U.S.. This means your furniture will be delivered in boxes to the front of your home at no additional charge. If you want White Glove Service, select this option in the drop-down box next to your order item. Please note that "White Glove" service includes delivery on the first floor; for items going up a flight of stairs, please select "White Glove Delivery with Stairs". If you have multiple furniture items, please call us for an estimate so we can get you the most affordable price possible. Once an order is placed, we will confirm an estimated shipping timeframe with you via email.

Free Shipping Conditions

Free shipping only applies to the contiguous U.S. (excludes Alaska and Hawaii). Addresses that are "Remote" or accessible only by "Ferry" will incur an extra fee of $275 at the time of shipping. Addresses considered "Remote" by shipping carriers, which could mean in the mountains or countryside, will incur additional fees ($495 - $995). Belle Escape reserves the right to add extra fees for shipping when the piece is oversized and/or the address is outside of normal delivery areas. In this case, we will provide a Custom Quote.

White Glove Conditions

White Glove delivery includes 15 minutes of assembly. Some items, such as some beds, large cabinets with multiple pieces, and anything with a canopy, additional charges will apply for assembly. Standard White Glove Fees apply only to items that can be carried by two people into a home that is no more than 20-feet from the curb and with easy access through, and an elevator, or up a door or up a stairwell.

Additional fees will apply if your home is not easily accessible from the road (more than 20-feet from the truck).
Additional fees apply if an item requires more than two guys to get it up a stairwell.
Additional fees apply if a crane is required to get a piece into your home on a higher floor.

Remote Location

There is a minimum additional fee of $395 for Remote locations. We cannot provide a pre-quote for this because the fee depends on the final weight of the item. You will be notified once the item is ready if the carrier applies a Remote Location fee. Remote locations include most cities in Montana, Wyoming, Idaho, North Dakota, South Dakota, and Alaska. Additionally, it encompasses remote areas in all states across the country.

International Shipping

Please contact us for international shipping quotes. Items shipped outside of the U.S. cannot be returned or canceled. If shipping damage occurs with the carrier, you are responsible for not accepting the item and filing a claim directly with the carrier.

Antiques

Antique items are sold in their original condition. Antiques have natural cracks and aging effects. Antiques cannot be returned. All sales are final.

Returns

BelleEscape.com will happily offer you a refund on most items if you return those items (exceptions are listed below) in their original condition within 7 days of receipt. ALL returns must be shipped back in the original packaging. Please note that the color of an item may vary on your screen. If you choose to return an item due to the color or any other reason, you will be liable for outbound and return shipping, plus a restocking fee of 20%. Once the original item is returned, you will receive a credit for the item's full value, minus shipping costs and a 20% restocking fee. Please inspect your furniture upon arrival to determine if there are any damages. If you accept an item delivered via White Glove delivery, you are responsible for packing and shipping an item back within 7 days.

If you detect any damage, do not accept the delivery and note the damage on the delivery form. If your item is damaged during delivery, we will repair it. If a repair is not possible, we will replace it as quickly as possible if it is in stock, or we will file a claim, pick up the damaged item, and issue a refund once the claim is processed. If the box is dropped off, damages must be reported within 24 hours. In the event of special promotions or discounts, Belle Escape reserves the right to apply additional rules. Those rules will be posted on the relevant promotions pages at the time the offer is valid. Please call a customer care representative if you have any returns-related questions about these special offers.

Maritime Damage

Most of our furniture is shipped from Indonesia or South America. In rare instances, containers can get damaged in transit. If this happens, we will make the piece you ordered again and re-ship it as soon as it is ready. Maritime damage is typically related to sudden storms on the high seas. It is very rare, but it can happen, and Belle Escape cannot be held liable for damages and delays for which we have no control.

Items Which Cannot be Returned:

Furniture or decor that is made upon order (noted in product descriptions)
Items discounted for final sale
Custom order merchandise (made in the finish of your choice)
Clearance items with discounts over 25% off
One-of-a-Kind Antiques

Please note that shipping is NOT refundable.

Belle Escape will not accept ANY returns or exchanges after 30 days (determined from the date you received the merchandise) for ANY reason.

Items Made Upon Order

Items made upon order in the finish or size of your choice cannot be returned under any circumstances. Because we do not stock these items and they have been ordered especially for you, they can not be canceled or returned. We initiate the production process within three days of placing your order and pay to make it upfront, so custom orders cannot be canceled. Custom orders made at the finish of your choice are based on the color you choose, but each piece is made by hand, so variations should be expected. No two custom items will ever look alike. If you select the color shown, it will be based on that color but will never look exactly like the original. Depending on the item, custom orders take 14-20 weeks to produce and ship. If you have any questions about items made upon order, please email our Customer Care team at customerservice@BelleEscape.com.

Damages

Damages are rare as our items are very well packed. But please inspect your items upon delivery. If an item is damaged, this must be noted on the delivery invoice, and we will need photos of the broken item and box. IF AN ITEM IS DAMAGED, DO NOT ACCEPT IT from the delivery company. If damaged items are accepted with White Glove Delivery, the DAMAGE MUST BE NOTED ON THE DELIVERY RECEIPT, AND THE RESOLUTION IS A REPAIR, NOT A REPLACEMENT. IF YOU ACCEPT AN ITEM WITH DAMAGE, YOU AGREE THAT YOU ACCEPT IT AS IS WITH THE UNDERSTANDING THAT WE WILL REPAIR IT TO THE BEST OF OUR ABILITY ONE TIME. ANY FURTHER REPAIRS WILL BE YOUR RESPONSIBILITY.

In the event that the box is dropped off without your signature, DAMAGES MUST BE REPORTED WITHIN 24 HOURS of the delivery. Our products are handmade, and colors and textures will vary. Therefore, VARIATIONS IN COLORS AND TEXTURES ARE NOT CONSIDERED DAMAGE. Contact us immediately about the damage and email the photos to info@belleescape.com. If the damage is reported within 24 hours and/or the damage is noted on the delivery form, Belle Escape will arrange for the damaged item to be picked up and a new one to be delivered to you as quickly as possible. Once a furniture item is accepted in good condition, Belle Escape is not responsible for any damage that occurs while the piece is in your possession. All items pass a quality inspection before they ship, and when you accept an item, it is now in your care. Any damage or breakage that happens while the furniture is in your care is your responsibility.

Faux Bois Items Cannot be Returned

Our faux bois items all come with natural hairline cracks that occur and are part of the natural beauty and uniqueness of each concrete piece. These are part of the natural curing process of concrete, but they do not affect durability or structural integrity because of the steel frame underneath. Faux bois item will arrive with some hairline cracks and cannot be returned "as damaged," as this is natural. Also, due to the crate shipping method, faux bois items cannot be returned.

Order Cancelations

We reserve the right to cancel any order, including orders for discontinued items, items priced at zero by accident, items that cannot be reasonably delivered to the shipping address, or for any legitimate reason. By agreeing to these terms, users, as reasonable adults, understand this.

Non-custom orders may be canceled within 24 hours for a full refund. An order must be canceled BEFORE it ships, which is usually 2-7 days after it is placed. Once an item ships, an order can be canceled or refused, but shipping both ways, plus a restocking fee, will be deducted from the original amount paid.

Coupons

Coupons can be used during the active period. Two coupons cannot be combined. Coupons cannot be used on sale items. Designers and the Trade with an existing discount cannot combine a coupon with their discount. However, if we have an active coupon for more than their discount, they can use that instead, but must call in to place an order. If a coupon is combined with a Designer or Trade discount or a sale price, that discount will be taken off and charged to the order.

Coupons and Trade Discounts do not apply to custom items made upon order, customized items, or one-of-a-kind French antiques.

Four-drawer French country style nightstand in distressed light grey wood finish.

French country style 4-drawer dresser in a weathered grey wood finish with round knobs.

Vintage Weathered Drawer Chest

From $6,995.00

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Vintage White Shabby Chic Chest, Circa 1860

$5,595.00

Quick Ship

Black ribbed leather sofa with a modern tufted design in a contemporary style.

Modern black leather channel-tufted sofa with a curved silhouette.

Volcanic Black Top Grain Leather Sofa

$5,995.00

Quick Ship

Tan leather trunk coffee table with gold metal X-base in a modern luxury style.

Tan leather trunk coffee table with a gold criss-cross metal base in a modern style.

Voyager Leather Trunk Coffee Table

$4,395.00

Quick Ship

Walnut Carved Spanish Villa Console Table

$2,475.00

Dark wood armchair with oval fretwork back and cream upholstered seat in French country style.

Walnut Curved Lattice Back Armchair

$1,271.58

Tan leather mid-century modern armchair with dark wood frame and rolled arms.

Tan leather armchair with tufted seat, rolled arms, and dark wood frame in European style.

Walnut Frame Modern Leather Armchair

$4,295.00

Quick Ship

Dark wood three-drawer dresser with parquet inlay in a classic farmhouse style.

Walnut Heirloom Inspired Chest

$6,995.00

Quick Ship

Rustic brown wood sideboard with four paneled doors in farmhouse style.

Walnut Rustic Manor 4-Door Sideboard

$2,695.00

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Walnut Rustic Manor 5-Door Sideboard

$4,295.00

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Walnut Stained Bella Italiano Regal Sideboard

$6,495.00

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Long dark wood console table with four drawers and a bottom shelf in a farmhouse style.

Antique mahogany wood console table with drawers and lower shelf in European style

Walnut Stained French Console Table

$2,695.00

Dark wood dining chair with an oval carved back and white upholstered seat in French country style.

Walnut Wood Curved Lattice Back Chairs - Set

$2,495.00

Quick Ship

Natural wood fluted console table with a rectangular top in a modern boho style.

Natural wood fluted console table with rounded edges in a modern boho style

Warm Fluted Wood Console Table

$1,375.00

Natural wood fluted sideboard cabinet with rounded edges in a modern organic style.

Natural wood fluted sideboard with rounded edges and four doors in a modern boho style.

Warm Oval Wooden Fluted Door Sideboard

$2,295.00

Rustic brown wooden storage cabinet with two drawers and two doors in farmhouse style.

Warm Walnut French Country Hall Cabinet

$1,795.00

French country sideboard with curved design, distressed finish, and ornate hardware for farmhouse or shabby chic decor

French country sideboard with distressed finish, curved design, and vintage hardware for farmhouse or shabby chic decor

Washed Wood Courbe Buffet

$5,495.00

Quick Ship

Rustic wooden chandelier with candle-style bulbs and hanging bead accents, perfect for farmhouse or shabby chic decor.

Waterloo Wood Beaded Chandelier

$2,575.00

Natural boho rattan lounge chair with white cushions in a coastal style.

Natural boho rattan armchair with white cushions in a coastal style.

Wavy Rattan Accent Chair

$1,795.00

Quick Ship

Rustic French country style 7-drawer wooden dresser in a distressed cream finish.

Weathered 8-Drawer Wood Dresser

$11,495.00

Rustic farmhouse wood table lamp with cream linen shade in a weathered natural finish.

Weathered Balustrade Coastal Table Lamps – Set of 2

$595.00

Quick Ship

French country tufted bench with beige upholstery and weathered grey wooden legs.

Weathered Gray French Tufted Bench

$1,675.00

Weathered Limoges Oak Chest

$6,995.00

Quick Ship

Farmhouse style wooden entryway bench with turned legs in a dark brown finish

Dark brown wooden farmhouse dining bench with carved pedestal legs

Weathered Mango French Wood Bench

$1,395.00

French country style round pedestal dining table in a weathered grey finish.

Weathered Oak Pedestal Table

$8,495.00

Natural wood three-drawer nightstand with curved front in French country style.

Natural wood three-drawer nightstand in French country style with round knobs

Weathered Oak Three Drawer Nightstand

$1,895.00

A rustic rectangular wooden dining table with a light oak finish, featuring a thick plank top and ornate curved trestle-style legs, shown on a white background.

Weathered Provence Dining Table

$2,285.00

Rustic French country display cabinet with glass pane doors and distressed wood finish

Rustic wooden cabinet with glass-paneled doors, French country style storage unit

Weathered Provence Glass Library Cabinet

$4,795.00

Weathered Round Convex Mirror

$1,388.00

Quick Ship

Set of three distressed grey fleur-de-lis finials in a shabby chic farmhouse style.

Weathered Stoneware Fleur-De-Lis Sculptures

$395.00

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Weathered Wood Cubby Cabinet and Table

$8,790.00

Quick Ship

Weathered Wood French Coffee Table with Drawers

$2,495.00

Weathered Wood French Side Table

$970.00

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White willow leaf pendant light chandelier in a coastal boho style.

Silver metal chandelier with cascading white leaf-shaped accents in a coastal boho style.

Weeping Willow White Glass Chandelier

$5,931.20

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A dark brown wooden dining table with turned legs and a stretcher base, shown from a three-quarters angle on a solid white background.

Rustic dark wood farmhouse dining table with turned legs and trestle base.

Westminster Walnut Trestle Dining Table

$3,995.00

Wheat Sheaf Pedestal Dining Table

From $3,995.00

Natural light wood round pedestal dining table in French country farmhouse style

Wheat Sheaf Round Dining Table

$2,195.00

French country style chandelier with white bird accents and beige lampshades

Whimsical Carved Birds Inspired Chandelier

$1,875.00

Rustic French country wooden sideboard with floral hand-painted details and scalloped base.

Distressed wood sideboard with hand-painted floral motifs, shabby chic style, vintage farmhouse cabinet

Whimsy Barn Wood Buffet

$2,995.00

Modern gold and white tiered drum chandelier with wavy fabric shades in a contemporary style.

White & Gold Iron Glam Chandelier

$1,733.60

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White & Gold Round Contemporary Accent Table

$665.00

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White & Gold Round Contemporary Coffee Table

$1,025.00

Quick Ship

White 9-Drawer Contemporary Chest - Belle Escape

Dark wood 9-drawer farmhouse dresser with brass knobs in a rustic style.

White 9-Drawer Curved Contemporary Chest

$4,795.00

Set of two white modern donut-shaped ceramic decorative ring sculptures.

White Abstract Ceramic Sculptures Set of Two

$345.00

Quick Ship

Square white marble side table with natural grey veining in a modern style.

Square white marble side table with grey veining in a modern minimalist style.

White Alabaster Marble Square Coffee Table

$2,195.00

Quick Ship

White and gold French country style three-door sideboard cabinet with ornate gold trim.

White French country sideboard with gold trim and three cabinet doors.

White and Gold Louis Buffet

$3,775.00

Quick Ship

Cream French country style armoire with ornate floral carvings and antique bronze handles.

French country style white armoire with arched top, drawers, and antique bronze handles.

White Arched French Country Armoire

From $3,695.00

White arched wooden headboard in a farmhouse style with a weathered finish.

White Arched Hardwood Manor Headboard

From $1,995.00

DELIVERY IN THE CONTIGUOUS U.S.

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