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Shipping & Terms

Shipping in the U.S.

While some of our products are shipped directly from Belle Escape via FedEx Ground, many are shipped directly from manufacturers via various ground or freight carriers. Shipping and delivery days are Monday through Friday, excluding holidays. For products that we don't stock, estimated shipping times are noted in the product description. Most In-stock furniture items will be shipped within one to two weeks of placing your order and should be received within 7 to 10 business days after shipping. Sometimes, shipping delays that are not within the control of Belle Escape occur. When you purchase an item from Belle Escape, we cannot guarantee a delivery date, as the shipping industry sometimes experiences backlogs and staff shortages that can delay delivery by days or sometimes weeks. By purchasing from us, you agree that you understand that delays can occur.

Many of our products, especially hand-painted furniture, are made to order and can take between 4 and 12 weeks to ship. Door-to-door shipping is free for furniture going to an address in the continental U.S.. This means your furniture will be delivered in boxes to the front of your home at no additional charge. If you want White Glove Service, select this option in the drop-down box next to your order item. Please note that "White Glove" service includes delivery on the first floor; for items going up a flight of stairs, please select "White Glove Delivery with Stairs". If you have multiple furniture items, please call us for an estimate so we can get you the most affordable price possible. Once an order is placed, we will confirm an estimated shipping timeframe with you via email.

Free Shipping Conditions

Free shipping only applies to the contiguous U.S. (excludes Alaska and Hawaii). Addresses that are "Remote" or accessible only by "Ferry" will incur an extra fee of $275 at the time of shipping. Addresses considered "Remote" by shipping carriers, which could mean in the mountains or countryside, will incur additional fees ($495 - $995). Belle Escape reserves the right to add extra fees for shipping when the piece is oversized and/or the address is outside of normal delivery areas. In this case, we will provide a Custom Quote.

White Glove Conditions

White Glove delivery includes 15 minutes of assembly. Some items, such as some beds, large cabinets with multiple pieces, and anything with a canopy, additional charges will apply for assembly. Standard White Glove Fees apply only to items that can be carried by two people into a home that is no more than 20-feet from the curb and with easy access through, and an elevator, or up a door or up a stairwell.

Additional fees will apply if your home is not easily accessible from the road (more than 20-feet from the truck).
Additional fees apply if an item requires more than two guys to get it up a stairwell.
Additional fees apply if a crane is required to get a piece into your home on a higher floor.

Remote Location

There is a minimum additional fee of $395 for Remote locations. We cannot provide a pre-quote for this because the fee depends on the final weight of the item. You will be notified once the item is ready if the carrier applies a Remote Location fee. Remote locations include most cities in Montana, Wyoming, Idaho, North Dakota, South Dakota, and Alaska. Additionally, it encompasses remote areas in all states across the country.

International Shipping

Please contact us for international shipping quotes. Items shipped outside of the U.S. cannot be returned or canceled. If shipping damage occurs with the carrier, you are responsible for not accepting the item and filing a claim directly with the carrier.

Antiques

Antique items are sold in their original condition. Antiques have natural cracks and aging effects. Antiques cannot be returned. All sales are final.

Returns

BelleEscape.com will happily offer you a refund on most items if you return those items (exceptions are listed below) in their original condition within 7 days of receipt. ALL returns must be shipped back in the original packaging. Please note that the color of an item may vary on your screen. If you choose to return an item due to the color or any other reason, you will be liable for outbound and return shipping, plus a restocking fee of 20%. Once the original item is returned, you will receive a credit for the item's full value, minus shipping costs and a 20% restocking fee. Please inspect your furniture upon arrival to determine if there are any damages. If you accept an item delivered via White Glove delivery, you are responsible for packing and shipping an item back within 7 days.

If you detect any damage, do not accept the delivery and note the damage on the delivery form. If your item is damaged during delivery, we will repair it. If a repair is not possible, we will replace it as quickly as possible if it is in stock, or we will file a claim, pick up the damaged item, and issue a refund once the claim is processed. If the box is dropped off, damages must be reported within 24 hours. In the event of special promotions or discounts, Belle Escape reserves the right to apply additional rules. Those rules will be posted on the relevant promotions pages at the time the offer is valid. Please call a customer care representative if you have any returns-related questions about these special offers.

Maritime Damage

Most of our furniture is shipped from Indonesia or South America. In rare instances, containers can get damaged in transit. If this happens, we will make the piece you ordered again and re-ship it as soon as it is ready. Maritime damage is typically related to sudden storms on the high seas. It is very rare, but it can happen, and Belle Escape cannot be held liable for damages and delays for which we have no control.

Items Which Cannot be Returned:

Furniture or decor that is made upon order (noted in product descriptions)
Items discounted for final sale
Custom order merchandise (made in the finish of your choice)
Clearance items with discounts over 25% off
One-of-a-Kind Antiques

Please note that shipping is NOT refundable.

Belle Escape will not accept ANY returns or exchanges after 30 days (determined from the date you received the merchandise) for ANY reason.

Items Made Upon Order

Items made upon order in the finish or size of your choice cannot be returned under any circumstances. Because we do not stock these items and they have been ordered especially for you, they can not be canceled or returned. We initiate the production process within three days of placing your order and pay to make it upfront, so custom orders cannot be canceled. Custom orders made at the finish of your choice are based on the color you choose, but each piece is made by hand, so variations should be expected. No two custom items will ever look alike. If you select the color shown, it will be based on that color but will never look exactly like the original. Depending on the item, custom orders take 14-20 weeks to produce and ship. If you have any questions about items made upon order, please email our Customer Care team at customerservice@BelleEscape.com.

Damages

Damages are rare as our items are very well packed. But please inspect your items upon delivery. If an item is damaged, this must be noted on the delivery invoice, and we will need photos of the broken item and box. IF AN ITEM IS DAMAGED, DO NOT ACCEPT IT from the delivery company. If damaged items are accepted with White Glove Delivery, the DAMAGE MUST BE NOTED ON THE DELIVERY RECEIPT, AND THE RESOLUTION IS A REPAIR, NOT A REPLACEMENT. IF YOU ACCEPT AN ITEM WITH DAMAGE, YOU AGREE THAT YOU ACCEPT IT AS IS WITH THE UNDERSTANDING THAT WE WILL REPAIR IT TO THE BEST OF OUR ABILITY ONE TIME. ANY FURTHER REPAIRS WILL BE YOUR RESPONSIBILITY.

In the event that the box is dropped off without your signature, DAMAGES MUST BE REPORTED WITHIN 24 HOURS of the delivery. Our products are handmade, and colors and textures will vary. Therefore, VARIATIONS IN COLORS AND TEXTURES ARE NOT CONSIDERED DAMAGE. Contact us immediately about the damage and email the photos to info@belleescape.com. If the damage is reported within 24 hours and/or the damage is noted on the delivery form, Belle Escape will arrange for the damaged item to be picked up and a new one to be delivered to you as quickly as possible. Once a furniture item is accepted in good condition, Belle Escape is not responsible for any damage that occurs while the piece is in your possession. All items pass a quality inspection before they ship, and when you accept an item, it is now in your care. Any damage or breakage that happens while the furniture is in your care is your responsibility.

Faux Bois Items Cannot be Returned

Our faux bois items all come with natural hairline cracks that occur and are part of the natural beauty and uniqueness of each concrete piece. These are part of the natural curing process of concrete, but they do not affect durability or structural integrity because of the steel frame underneath. Faux bois item will arrive with some hairline cracks and cannot be returned "as damaged," as this is natural. Also, due to the crate shipping method, faux bois items cannot be returned.

Order Cancelations

We reserve the right to cancel any order, including orders for discontinued items, items priced at zero by accident, items that cannot be reasonably delivered to the shipping address, or for any legitimate reason. By agreeing to these terms, users, as reasonable adults, understand this.

Non-custom orders may be canceled within 24 hours for a full refund. An order must be canceled BEFORE it ships, which is usually 2-7 days after it is placed. Once an item ships, an order can be canceled or refused, but shipping both ways, plus a restocking fee, will be deducted from the original amount paid.

Coupons

Coupons can be used during the active period. Two coupons cannot be combined. Coupons cannot be used on sale items. Designers and the Trade with an existing discount cannot combine a coupon with their discount. However, if we have an active coupon for more than their discount, they can use that instead, but must call in to place an order. If a coupon is combined with a Designer or Trade discount or a sale price, that discount will be taken off and charged to the order.

Coupons and Trade Discounts do not apply to custom items made upon order, customized items, or one-of-a-kind French antiques.

French country bookcase with distressed finish, beadboard back, and two drawers for farmhouse or shabby chic decor

Venetian Ivory Bookcase with Drawers

$4,295.00

Venetian Painted Nightstand

$1,995.00

Venetian Scroll Side Chest

$1,995.00

Rustic French lavender living room with antique bookcase, crystal chandelier, hydrangeas, and farmhouse bench

Venice Old World Bookcase

$4,495.00

Pair of stone classical Greek bust sculptures on black pedestals, vintage neoclassical decor.

Venus Sculpture Heads - Set of 2

$375.00

Quick Ship

Verdant Stream Table Lamp

$545.60

French country style dining chair with light blue wood frame and white upholstered seat.

Versailles Shield Back Side Chair

From $1,195.00

Quick Ship

Rustic French country square end table with carved barley twist legs in a weathered wood finish.

Verte Carved Wood Accent Table

$1,350.00

Cream upholstered French country style bench with a long backrest and weathered wood frame.

French country style wooden bench with light beige upholstered seat and backrest

Verte Modern French Curved Bench

$3,350.00

Quick Ship

Natural wood slatted headboard in a modern boho style.

Vertical Slat Wood Panel Headboard

From $3,295.00

Quick Ship

Gold coastal rope chandelier with cream fabric shades in a natural boho style.

Gold farmhouse chandelier with rope detail and linen lampshades

Vichy Abaca Rope Shaded Chandelier

$3,440.80

Quick Ship

Gold coastal style wall sconce with rope detail and a cream fabric shade.

Gold wall sconce with beige fabric shade and natural rope accent in coastal boho style

Vichy Abaca Rope Wall Sconce

$589.60

Quick Ship

French country style wooden dining chair with white upholstered seat and back.

Victoria Finial Stretcher Dining Chair

From $1,395.00

Quick Ship

Victoria Ornately Carved Side Chest

$2,495.00

Quick Ship

Vigneault Wood & Metal Industrial Counter Stool

From $775.00

Quick Ship

Rustic brown wood four-door sideboard buffet in a farmhouse style.

Villefranche French Farmhouse Sideboard

$3,995.00

Quick Ship

Vincento Manor Oak Sideboard

$2,975.00

Elegant French country dining table with curved legs and rustic wood finish

Vineyard Oak Dining Table

$3,795.00

Quick Ship

Natural wood farmhouse style console table with a cross-base design.

Vineyards Half-Moon Console Table

$1,895.00

Quick Ship

Arched rustic wood mirror with distressed finish and grid panel design, perfect for farmhouse or shabby chic decor.

Vintage Arched Rosette Mirror - 54 Inches High

$2,695.00

Quick Ship

Dark brown carved wooden dresser with three top drawers and ornate floral panels.

Dark brown carved wood dresser with three drawers and floral relief panels in French style.

Vintage Bohemian Dark Brown Dresser

$3,495.00

Quick Ship

Hand-carved brown wooden console table with intricate geometric patterns in a rustic style.

Vintage Brown Hatch Console Table

$2,695.00

Quick Ship

Elegant spherical crystal chandelier with gold accents in a French country style.

Vintage Crystal Globe Chandelier

$1,595.00

Quick Ship

Rustic French farm living furniture set with wooden table, chandelier, Provence armchair, and armoire

Vintage Elysee Chandelier

$3,675.00

European antique oil painting of a city street in an ornate carved wooden frame.

Vintage European Clock Tower Street Framed Oil Painting, Circa 1950

$2,195.00

Quick Ship

Vintage European Crested Sideboard

$6,215.00

Framed oil painting of white carnations in a blue vase, French country antique style.

Vintage Floral Still Life in Ornate Gold Frame, Circa 1940

$2,695.00

Quick Ship

Vintage French Accent Table

$2,190.00

Vintage French Cane Back Chaise Lounge

$3,750.00

Vintage French Carved Candlestick

$1,095.00

Vintage French Club Chair

$2,318.00

Quick Ship

French country style wooden chair with ornate carvings and a white upholstered seat.

Vintage French Country Oak Dining Chairs – Set of 6, Circa 1870

$5,795.00

Quick Ship

Vintage French Shabby Chic Mirror

$995.00

Quick Ship

Vintage Gold Parisian Floor Mirror

$4,390.00

Vintage antique leather-bound books in various colors with gold embossed details.

Collection of antique leather-bound books with gold embossing in red, green, and brown tones.

Vintage Hand-Bound Leather Books, Set of 12

$475.00

Black metal armchair with natural fiber cushion, rustic farmhouse style seating

Vintage Industrial Chic Chair

$1,775.00

Quick Ship

Natural wood French country bentwood chair with a woven cane seat.

Pair of French country bentwood chairs with caned seats in natural wood finish

Vintage Inspired Bentwood Bistro Chairs - Set of 2

$995.00

Quick Ship

Round ornate antique-style silver mirror with embossed detailing in French country style.

Vintage Inspired Round Metal Wall Mirror

$975.00

Quick Ship

Vintage Italian Renaissance Chest

$1,995.00

Quick Ship

Elegant French country chandelier with gold finish and crystal accents, perfect for shabby chic or farmhouse decor

Vintage Parisian Glam Crystal Chandelier

From $1,695.00

Quick Ship

Vintage Parisian Teardrop Pendant

$1,895.00

Quick Ship

Sold out

Oil painting of pink hydrangea flowers in a glass vase on a table, framed in dark wood.

Vintage Pink Hydrangea Still Life Oil Painting Wall Art, Circa 1920

$2,495.00

Quick Ship

Vintage Pressed Tin Grid Wall Panel Set

$1,395.00

Quick Ship

Natural wood farmhouse style coffee table with turned legs and lower shelf.

Rustic farmhouse style wooden dining table with turned legs in a natural oak finish.

Vintage Robust Belgian Oak Dining Table, Circa 1940

$5,990.00

Quick Ship

Vintage Style French Metal Bucket Set of 3

$338.00

Vintage farmhouse wall clock with roman numerals and aged cream face in a brown frame

Vintage Style Rustic Wall Clock

$395.00

Quick Ship

Antique white glazed ceramic ginger jar with a crackled finish in a rustic farmhouse style.

Set of three white farmhouse style ceramic storage jars in varying sizes.

Vintage Style White Jar Stoneware - Set of 2

$456.00

Quick Ship

Cognac leather tufted wingback armchair with linen sides and turned wooden legs.

Vintage Tufted Havana Leather and Jute Armchair

$3,195.00

Quick Ship

DELIVERY IN THE CONTIGUOUS U.S.

Hundreds of items with custom color options

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