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Shipping & Terms

Shipping in the U.S.

While some of our products are shipped directly from Belle Escape via FedEx Ground, many are shipped directly from manufacturers via various ground or freight carriers. Shipping and delivery days are Monday through Friday, excluding holidays. For products that we don't stock, estimated shipping times are noted in the product description. Most In-stock furniture items will be shipped within one to two weeks of placing your order and should be received within 7 to 10 business days after shipping. Sometimes, shipping delays that are not within the control of Belle Escape occur. When you purchase an item from Belle Escape, we cannot guarantee a delivery date, as the shipping industry sometimes experiences backlogs and staff shortages that can delay delivery by days or sometimes weeks. By purchasing from us, you agree that you understand that delays can occur.

Many of our products, especially hand-painted furniture, are made to order and can take between 4 and 12 weeks to ship. Door-to-door shipping is free for furniture going to an address in the continental U.S.. This means your furniture will be delivered in boxes to the front of your home at no additional charge. If you want White Glove Service, select this option in the drop-down box next to your order item. Please note that "White Glove" service includes delivery on the first floor; for items going up a flight of stairs, please select "White Glove Delivery with Stairs". If you have multiple furniture items, please call us for an estimate so we can get you the most affordable price possible. Once an order is placed, we will confirm an estimated shipping timeframe with you via email.

Free Shipping Conditions

Free shipping only applies to the contiguous U.S. (excludes Alaska and Hawaii). Addresses that are "Remote" or accessible only by "Ferry" will incur an extra fee of $275 at the time of shipping. Addresses considered "Remote" by shipping carriers, which could mean in the mountains or countryside, will incur additional fees ($495 - $995). Belle Escape reserves the right to add extra fees for shipping when the piece is oversized and/or the address is outside of normal delivery areas. In this case, we will provide a Custom Quote.

White Glove Conditions

White Glove delivery includes 15 minutes of assembly. Some items, such as some beds, large cabinets with multiple pieces, and anything with a canopy, additional charges will apply for assembly. Standard White Glove Fees apply only to items that can be carried by two people into a home that is no more than 20-feet from the curb and with easy access through, and an elevator, or up a door or up a stairwell.

Additional fees will apply if your home is not easily accessible from the road (more than 20-feet from the truck).
Additional fees apply if an item requires more than two guys to get it up a stairwell.
Additional fees apply if a crane is required to get a piece into your home on a higher floor.

Remote Location

There is a minimum additional fee of $395 for Remote locations. We cannot provide a pre-quote for this because the fee depends on the final weight of the item. You will be notified once the item is ready if the carrier applies a Remote Location fee. Remote locations include most cities in Montana, Wyoming, Idaho, North Dakota, South Dakota, and Alaska. Additionally, it encompasses remote areas in all states across the country.

International Shipping

Please contact us for international shipping quotes. Items shipped outside of the U.S. cannot be returned or canceled. If shipping damage occurs with the carrier, you are responsible for not accepting the item and filing a claim directly with the carrier.

Antiques

Antique items are sold in their original condition. Antiques have natural cracks and aging effects. Antiques cannot be returned. All sales are final.

Returns

BelleEscape.com will happily offer you a refund on most items if you return those items (exceptions are listed below) in their original condition within 7 days of receipt. ALL returns must be shipped back in the original packaging. Please note that the color of an item may vary on your screen. If you choose to return an item due to the color or any other reason, you will be liable for outbound and return shipping, plus a restocking fee of 20%. Once the original item is returned, you will receive a credit for the item's full value, minus shipping costs and a 20% restocking fee. Please inspect your furniture upon arrival to determine if there are any damages. If you accept an item delivered via White Glove delivery, you are responsible for packing and shipping an item back within 7 days.

If you detect any damage, do not accept the delivery and note the damage on the delivery form. If your item is damaged during delivery, we will repair it. If a repair is not possible, we will replace it as quickly as possible if it is in stock, or we will file a claim, pick up the damaged item, and issue a refund once the claim is processed. If the box is dropped off, damages must be reported within 24 hours. In the event of special promotions or discounts, Belle Escape reserves the right to apply additional rules. Those rules will be posted on the relevant promotions pages at the time the offer is valid. Please call a customer care representative if you have any returns-related questions about these special offers.

Maritime Damage

Most of our furniture is shipped from Indonesia or South America. In rare instances, containers can get damaged in transit. If this happens, we will make the piece you ordered again and re-ship it as soon as it is ready. Maritime damage is typically related to sudden storms on the high seas. It is very rare, but it can happen, and Belle Escape cannot be held liable for damages and delays for which we have no control.

Items Which Cannot be Returned:

Furniture or decor that is made upon order (noted in product descriptions)
Items discounted for final sale
Custom order merchandise (made in the finish of your choice)
Clearance items with discounts over 25% off
One-of-a-Kind Antiques

Please note that shipping is NOT refundable.

Belle Escape will not accept ANY returns or exchanges after 30 days (determined from the date you received the merchandise) for ANY reason.

Items Made Upon Order

Items made upon order in the finish or size of your choice cannot be returned under any circumstances. Because we do not stock these items and they have been ordered especially for you, they can not be canceled or returned. We initiate the production process within three days of placing your order and pay to make it upfront, so custom orders cannot be canceled. Custom orders made at the finish of your choice are based on the color you choose, but each piece is made by hand, so variations should be expected. No two custom items will ever look alike. If you select the color shown, it will be based on that color but will never look exactly like the original. Depending on the item, custom orders take 14-20 weeks to produce and ship. If you have any questions about items made upon order, please email our Customer Care team at customerservice@BelleEscape.com.

Damages

Damages are rare as our items are very well packed. But please inspect your items upon delivery. If an item is damaged, this must be noted on the delivery invoice, and we will need photos of the broken item and box. IF AN ITEM IS DAMAGED, DO NOT ACCEPT IT from the delivery company. If damaged items are accepted with White Glove Delivery, the DAMAGE MUST BE NOTED ON THE DELIVERY RECEIPT, AND THE RESOLUTION IS A REPAIR, NOT A REPLACEMENT. IF YOU ACCEPT AN ITEM WITH DAMAGE, YOU AGREE THAT YOU ACCEPT IT AS IS WITH THE UNDERSTANDING THAT WE WILL REPAIR IT TO THE BEST OF OUR ABILITY ONE TIME. ANY FURTHER REPAIRS WILL BE YOUR RESPONSIBILITY.

In the event that the box is dropped off without your signature, DAMAGES MUST BE REPORTED WITHIN 24 HOURS of the delivery. Our products are handmade, and colors and textures will vary. Therefore, VARIATIONS IN COLORS AND TEXTURES ARE NOT CONSIDERED DAMAGE. Contact us immediately about the damage and email the photos to info@belleescape.com. If the damage is reported within 24 hours and/or the damage is noted on the delivery form, Belle Escape will arrange for the damaged item to be picked up and a new one to be delivered to you as quickly as possible. Once a furniture item is accepted in good condition, Belle Escape is not responsible for any damage that occurs while the piece is in your possession. All items pass a quality inspection before they ship, and when you accept an item, it is now in your care. Any damage or breakage that happens while the furniture is in your care is your responsibility.

Faux Bois Items Cannot be Returned

Our faux bois items all come with natural hairline cracks that occur and are part of the natural beauty and uniqueness of each concrete piece. These are part of the natural curing process of concrete, but they do not affect durability or structural integrity because of the steel frame underneath. Faux bois item will arrive with some hairline cracks and cannot be returned "as damaged," as this is natural. Also, due to the crate shipping method, faux bois items cannot be returned.

Order Cancelations

We reserve the right to cancel any order, including orders for discontinued items, items priced at zero by accident, items that cannot be reasonably delivered to the shipping address, or for any legitimate reason. By agreeing to these terms, users, as reasonable adults, understand this.

Non-custom orders may be canceled within 24 hours for a full refund. An order must be canceled BEFORE it ships, which is usually 2-7 days after it is placed. Once an item ships, an order can be canceled or refused, but shipping both ways, plus a restocking fee, will be deducted from the original amount paid.

Coupons

Coupons can be used during the active period. Two coupons cannot be combined. Coupons cannot be used on sale items. Designers and the Trade with an existing discount cannot combine a coupon with their discount. However, if we have an active coupon for more than their discount, they can use that instead, but must call in to place an order. If a coupon is combined with a Designer or Trade discount or a sale price, that discount will be taken off and charged to the order.

Coupons and Trade Discounts do not apply to custom items made upon order, customized items, or one-of-a-kind French antiques.

Round white marble coffee table with a dark metal pedestal base in French country style.

Round white marble top coffee table with a dark metal cross-base frame in French country style

White Banswara Round Coffee Table

$2,245.00

White Bastille Love Chair

$2,495.00

Quick Ship

White Beacon Hill Farmhouse Display Cabinet

$7,795.00

Round white pedestal dining table in a French country shabby chic style.

Light blue pedestal dining table in a French country style with a round top.

White Belle Provence Round Pedestal Dining Table

From $2,995.00

Quick Ship

White 3D floral wall art in a white frame with a tan linen background, shabby chic style.

White Boho Floral Ceramic Wall Art

$850.00

Quick Ship

White French country sideboard cabinet with gold flower hardware in shabby chic style.

Cream white curved sideboard cabinet with gold flower knob in shabby chic style.

White Brass Flower Curved Sideboard

$4,171.20

Quick Ship

Cream textured bone inlay nightstand with gold trim and single drawer in French country style.

Cream bone inlay nightstand with gold accents and a single drawer in a shabby chic style.

White Brass Shagreen Nightstand

$1,175.00

Quick Ship

Gold canopy bed with carved white wood headboard and footboard in French country style.

White Carthaginian Canopy Gold Trimmed Bed

$4,495.00

White French country style rectangular dining table with tapered legs.

French country style rectangular wooden dining table in a natural oak finish

White Classic French Country Dining Table

From $3,675.00

Quick Ship

White distressed wood ladder back dining chair in French country shabby chic style.

Pair of white distressed wood ladder back dining chairs in French country style.

White Classic French Country Ladder Back Side Chair

From $1,295.00

White French country style desk with three drawers and gold hardware.

White Classic Regency Five-Drawer Desk

$3,875.00

Quick Ship

Minimalist white round pedestal dining table in a modern style.

White Concrete Outdoor Dining Table

$3,995.00

White French country dining chair with linen upholstered seat and back in shabby chic style.

White Cortina Curved Leg Dining Chairs - Pair

$2,695.00

Quick Ship

Round dark wood dining table with X-base pedestal in farmhouse style.

White Cottage Burst Dining Table

From $2,795.00

Quick Ship

White Couronne French Bookcase

$3,995.00

White Distressed Farm Chest

$4,190.00

Quick Ship

White Distressed Wall Clock

$330.00

Quick Ship

White Elle Mindi Wood Round Dining Table

$2,295.00

White Farm Town Wall Sconce

$466.40

Quick Ship

Distressed white French country carved wood sideboard with drawers and lower shelf.

White Fleur French Country Buffet

$3,495.00

Quick Ship

Ornate carved white French country style bookshelf with open shelves and base drawers.

Ornate white carved wood bookshelf with blue interior in shabby chic style

White Fleur Paradis Display Cabinet

$5,995.00

Oval white mirror with decorative 3D rose floral frame in a shabby chic style.

White Floral Accent Mirror

$1,695.00

White Florale Nightstand

$2,543.20

Quick Ship

White Francesa Scroll Coffee Table

$2,475.00

Quick Ship

Vintage farmhouse wall clock with bee and crown motif in shabby chic white wood style.

White French Bee Clock

$658.00

Quick Ship

White French country bistro chair with woven cane seat and backrest.

White French Bentwood Cafe Chairs - Set

$1,595.00

Quick Ship

White French country style cane headboard with elegant curved silhouette.

White French country style bed with caned headboard and white bedding

White French Country Curvy Cane Headboard

From $2,295.00

Quick Ship

White farmhouse style dining table with turned legs and trestle base.

White French Country Trestle Dining Table - Belle Escape

White French Country Pedestal Dining Table

$4,295.00

French country style dining chair with distressed white finish and brown upholstered seat

White French Gustavian Dining Chairs, Set of 8, Circa 1920

$4,595.00

Quick Ship

Off-white French country style sideboard cabinet with six paneled doors

White French Louis Buffet

$4,795.00

Quick Ship

White French Louis Buffet with Grey Top

$4,755.00

French country style oval back dining chair in white with beige upholstery

White French Medallion Dining Chair - Pair

$2,295.00

Quick Ship

Oval French country dining table in distressed white with fluted legs, shabby chic style.

Off-white French country style oval wooden table with fluted legs and apron details.

White French Provincial Oval Dining Table

$3,995.00

White French country style upholstered bed with a curved headboard and footboard.

French country style white upholstered headboard and footboard with distressed wood frame.

White French Shabby Chic Upholstered Bed

From $3,495.00

White shabby chic end table with twisted spindle legs, single drawer, and bottom shelf.

White French country style end table with spiral legs, drawer, and bottom shelf.

White French Twist Leg Nightstand

$1,875.00

White calla lily petal pendant light in a romantic shabby chic floral style.

White Gesso 9-Light Calla Lily Chandelier

$6,591.20

Quick Ship

White round pedestal dining table in farmhouse style with octagonal base

White Giselle Jupe Dining Table

From $7,495.00

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Cream boucle shell-shaped accent chair with gold metal legs in a modern boho style.

White Glam Tufted Accent Chair

$1,450.00

Quick Ship

Sold out

White French country style hutch with glass-door display cabinets and lower storage cupboards.

White Glass Front Cabinet with Drawers

$5,995.00

Gold leaf-style chandelier with white frosted glass leaves in a nature-inspired design.

Gold French country chandelier with white leaf-shaped crystal drops

White Glass Leaves Chandelier

From $3,863.20

Quick Ship

Gold leaf-style semi-flush mount ceiling light with white frosted glass petals.

Gold leaf-style flush mount ceiling light with white glass petals in a boho style.

White Glass Leaves Wall Sconce

$1,971.20

Quick Ship

Antique brass wall sconce with a ribbed white glass globe and sunburst backplate.

White Globe Opal Wall Sconce

$695.00

Quick Ship

White matte ceramic vase in a minimalist farmhouse style.

White Handcrafted Terra Cotta Vase

$1,295.00

Quick Ship

White woven boho hanging egg chair with white seat cushion

White Hanging Outdoor Egg Chair - Belle Escape

White Hanging Outdoor Egg Swing Chair

$2,195.00

White French country style dresser with 7 drawers and gold ring pulls.

Dark brown wood dresser with gold ring pulls in a classic French country style.

White Heirloom French Seven Drawer Dresser

$5,295.00

Quick Ship

White modern slipcovered sofa with plush cushions, ideal for coastal or farmhouse living rooms

White Indoor and Outdoor Beachcomber Sofa

$6,695.00

Quick Ship

White woven wicker dome pendant light in a coastal boho style

White Iron Woven Dome Chandelier

$783.20

Quick Ship

White La Grange Lantern

$1,995.00

Quick Ship

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