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Shipping & Terms

Shipping in the U.S.

While some of our products are shipped directly from Belle Escape via FedEx Ground, many are shipped directly from manufacturers via various ground or freight carriers. Shipping and delivery days are Monday through Friday, excluding holidays. For products that we don't stock, estimated shipping times are noted in the product description. Most In-stock furniture items will be shipped within one to two weeks of placing your order and should be received within 7 to 10 business days after shipping. Sometimes, shipping delays that are not within the control of Belle Escape occur. When you purchase an item from Belle Escape, we cannot guarantee a delivery date, as the shipping industry sometimes experiences backlogs and staff shortages that can delay delivery by days or sometimes weeks. By purchasing from us, you agree that you understand that delays can occur.

Many of our products, especially hand-painted furniture, are made to order and can take between 4 and 12 weeks to ship. Door-to-door shipping is free for furniture going to an address in the continental U.S.. This means your furniture will be delivered in boxes to the front of your home at no additional charge. If you want White Glove Service, select this option in the drop-down box next to your order item. Please note that "White Glove" service includes delivery on the first floor; for items going up a flight of stairs, please select "White Glove Delivery with Stairs". If you have multiple furniture items, please call us for an estimate so we can get you the most affordable price possible. Once an order is placed, we will confirm an estimated shipping timeframe with you via email.

Free Shipping Conditions

Free shipping only applies to the contiguous U.S. (excludes Alaska and Hawaii). Addresses that are "Remote" or accessible only by "Ferry" will incur an extra fee of $275 at the time of shipping. Addresses considered "Remote" by shipping carriers, which could mean in the mountains or countryside, will incur additional fees ($495 - $995). Belle Escape reserves the right to add extra fees for shipping when the piece is oversized and/or the address is outside of normal delivery areas. In this case, we will provide a Custom Quote.

White Glove Conditions

White Glove delivery includes 15 minutes of assembly. Some items, such as some beds, large cabinets with multiple pieces, and anything with a canopy, additional charges will apply for assembly. Standard White Glove Fees apply only to items that can be carried by two people into a home that is no more than 20-feet from the curb and with easy access through, and an elevator, or up a door or up a stairwell.

Additional fees will apply if your home is not easily accessible from the road (more than 20-feet from the truck).
Additional fees apply if an item requires more than two guys to get it up a stairwell.
Additional fees apply if a crane is required to get a piece into your home on a higher floor.

Remote Location

There is a minimum additional fee of $395 for Remote locations. We cannot provide a pre-quote for this because the fee depends on the final weight of the item. You will be notified once the item is ready if the carrier applies a Remote Location fee. Remote locations include most cities in Montana, Wyoming, Idaho, North Dakota, South Dakota, and Alaska. Additionally, it encompasses remote areas in all states across the country.

International Shipping

Please contact us for international shipping quotes. Items shipped outside of the U.S. cannot be returned or canceled. If shipping damage occurs with the carrier, you are responsible for not accepting the item and filing a claim directly with the carrier.

Antiques

Antique items are sold in their original condition. Antiques have natural cracks and aging effects. Antiques cannot be returned. All sales are final.

Returns

BelleEscape.com will happily offer you a refund on most items if you return those items (exceptions are listed below) in their original condition within 7 days of receipt. ALL returns must be shipped back in the original packaging. Please note that the color of an item may vary on your screen. If you choose to return an item due to the color or any other reason, you will be liable for outbound and return shipping, plus a restocking fee of 20%. Once the original item is returned, you will receive a credit for the item's full value, minus shipping costs and a 20% restocking fee. Please inspect your furniture upon arrival to determine if there are any damages. If you accept an item delivered via White Glove delivery, you are responsible for packing and shipping an item back within 7 days.

If you detect any damage, do not accept the delivery and note the damage on the delivery form. If your item is damaged during delivery, we will repair it. If a repair is not possible, we will replace it as quickly as possible if it is in stock, or we will file a claim, pick up the damaged item, and issue a refund once the claim is processed. If the box is dropped off, damages must be reported within 24 hours. In the event of special promotions or discounts, Belle Escape reserves the right to apply additional rules. Those rules will be posted on the relevant promotions pages at the time the offer is valid. Please call a customer care representative if you have any returns-related questions about these special offers.

Maritime Damage

Most of our furniture is shipped from Indonesia or South America. In rare instances, containers can get damaged in transit. If this happens, we will make the piece you ordered again and re-ship it as soon as it is ready. Maritime damage is typically related to sudden storms on the high seas. It is very rare, but it can happen, and Belle Escape cannot be held liable for damages and delays for which we have no control.

Items Which Cannot be Returned:

Furniture or decor that is made upon order (noted in product descriptions)
Items discounted for final sale
Custom order merchandise (made in the finish of your choice)
Clearance items with discounts over 25% off
One-of-a-Kind Antiques

Please note that shipping is NOT refundable.

Belle Escape will not accept ANY returns or exchanges after 30 days (determined from the date you received the merchandise) for ANY reason.

Items Made Upon Order

Items made upon order in the finish or size of your choice cannot be returned under any circumstances. Because we do not stock these items and they have been ordered especially for you, they can not be canceled or returned. We initiate the production process within three days of placing your order and pay to make it upfront, so custom orders cannot be canceled. Custom orders made at the finish of your choice are based on the color you choose, but each piece is made by hand, so variations should be expected. No two custom items will ever look alike. If you select the color shown, it will be based on that color but will never look exactly like the original. Depending on the item, custom orders take 14-20 weeks to produce and ship. If you have any questions about items made upon order, please email our Customer Care team at customerservice@BelleEscape.com.

Damages

Damages are rare as our items are very well packed. But please inspect your items upon delivery. If an item is damaged, this must be noted on the delivery invoice, and we will need photos of the broken item and box. IF AN ITEM IS DAMAGED, DO NOT ACCEPT IT from the delivery company. If damaged items are accepted with White Glove Delivery, the DAMAGE MUST BE NOTED ON THE DELIVERY RECEIPT, AND THE RESOLUTION IS A REPAIR, NOT A REPLACEMENT. IF YOU ACCEPT AN ITEM WITH DAMAGE, YOU AGREE THAT YOU ACCEPT IT AS IS WITH THE UNDERSTANDING THAT WE WILL REPAIR IT TO THE BEST OF OUR ABILITY ONE TIME. ANY FURTHER REPAIRS WILL BE YOUR RESPONSIBILITY.

In the event that the box is dropped off without your signature, DAMAGES MUST BE REPORTED WITHIN 24 HOURS of the delivery. Our products are handmade, and colors and textures will vary. Therefore, VARIATIONS IN COLORS AND TEXTURES ARE NOT CONSIDERED DAMAGE. Contact us immediately about the damage and email the photos to info@belleescape.com. If the damage is reported within 24 hours and/or the damage is noted on the delivery form, Belle Escape will arrange for the damaged item to be picked up and a new one to be delivered to you as quickly as possible. Once a furniture item is accepted in good condition, Belle Escape is not responsible for any damage that occurs while the piece is in your possession. All items pass a quality inspection before they ship, and when you accept an item, it is now in your care. Any damage or breakage that happens while the furniture is in your care is your responsibility.

Faux Bois Items Cannot be Returned

Our faux bois items all come with natural hairline cracks that occur and are part of the natural beauty and uniqueness of each concrete piece. These are part of the natural curing process of concrete, but they do not affect durability or structural integrity because of the steel frame underneath. Faux bois item will arrive with some hairline cracks and cannot be returned "as damaged," as this is natural. Also, due to the crate shipping method, faux bois items cannot be returned.

Order Cancelations

We reserve the right to cancel any order, including orders for discontinued items, items priced at zero by accident, items that cannot be reasonably delivered to the shipping address, or for any legitimate reason. By agreeing to these terms, users, as reasonable adults, understand this.

Non-custom orders may be canceled within 24 hours for a full refund. An order must be canceled BEFORE it ships, which is usually 2-7 days after it is placed. Once an item ships, an order can be canceled or refused, but shipping both ways, plus a restocking fee, will be deducted from the original amount paid.

Coupons

Coupons can be used during the active period. Two coupons cannot be combined. Coupons cannot be used on sale items. Designers and the Trade with an existing discount cannot combine a coupon with their discount. However, if we have an active coupon for more than their discount, they can use that instead, but must call in to place an order. If a coupon is combined with a Designer or Trade discount or a sale price, that discount will be taken off and charged to the order.

Coupons and Trade Discounts do not apply to custom items made upon order, customized items, or one-of-a-kind French antiques.

White woven wicker dome pendant light in a coastal boho style

White Iron Woven Dome Chandelier

$783.20

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White La Grange Lantern

$1,995.00

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Square white marble coffee table with a gold metal frame in a modern minimalist style.

Modern marble top coffee table with gold metal legs in a minimalist style.

White Lilac Marble Coffee Table

$3,275.00

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Modern two-tier console table with white marble tops and a slim gold metal frame.

Modern gold metal and white marble console table with two shelves.

White Lilac Marble Console Table

$4,495.00

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Beige linen slipcovered wingback armchair in a shabby chic farmhouse style.

White Linen Skirted Slipcover Armchair

From $1,395.00

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Coastal Nantucket living room with beige sofa, spindle armchair, fringed pendant light, and ocean art

White Loft Veranda Chair

$1,875.00

Elegant French country dining chair with oval back, nailhead trim, and distressed white finish

Round Back Medallion Side Chairs - Belle Escape

White Louis Medallion Side Chair

From $1,395.00

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French country dining chair with cream upholstery and carved wood frame

White Louis Square Back Side Chair

From $1,395.00

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Elegant French country dining chair with white upholstery and gray distressed wood legs

White Cushioned Back French Chairs - Belle Escape

White Louis XV Scalloped French Chair

From $1,495.00

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White Maison du Bonheur Bar Stools

$756.00

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White ribbed wood dresser with gold ring pulls in a French country style.

White Maison Laurent Reeded 7-Drawer Chest

$3,875.00

Set of two round gold metal nesting side tables in a modern minimalist style.

White Marble Nesting Accent Tables

$1,495.00

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French country oval back chair with brown cowhide upholstery and white distressed wood frame.

White Mocha Speckled Cowhide Dining Chair

From $2,295.00

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Cream velvet upholstered barrel dining chair with dark wood legs in a modern farmhouse style.

Cream velvet upholstered dining chair with dark wood legs in a shabby chic style.

White Mod Velvet Dining Chair

From $995.00

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White round pedestal coffee table in a modern minimalist style.

Modern white round pedestal side table with a minimalist cylindrical base.

White Modern Coastal Coffee Table

$1,495.00

Modern cream leather swivel lounge chair with a sleek, minimalist design.

White Modern Leather Swivel Lounge Chair

$2,895.00

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White French country dining chair with beige upholstered seat in shabby chic style.

White French country style dining chair with a beige upholstered seat.

White Modern Slope Dining Chairs - Set of 2

$2,495.00

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White modern table with rustic wood base, coastal farmhouse style furniture

White Modern Teak Outdoor Coffee Table

$1,795.00

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Modern brass sputnik chandelier with white conical shades and globe bulbs in a boho style.

White Modern Zodiac Aged Brass Chandelier

$1,795.00

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White French country bamboo style dining chair with off-white upholstered seat.

White Montclair Faux Bamboo Dining Chair

From $1,895.00

Modern coastal style wooden armchair with white rope detailing and cream cushions.

White Natural Rope Occasional Chair

$1,495.00

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French country style armchair with natural wood frame and beige upholstery.

White Oak Louis Style Armchair

$2,295.00

French country style white hutch with ornate carvings and distressed finish.

White French country style hutch with carved floral details and distressed finish

White Ornately Carved Entertainment Armoire

From $5,795.00

White Outdoor Fabric Cover Chair

$1,575.00

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White slipcovered chaise lounge sofa with matching accent pillows in a shabby chic style.

White Outdoor Slipcover Daybed

$5,995.00

White coastal palm leaf wall decor in a natural boho style.

White sunburst style wall decor featuring a radiating spike design.

White Palm Leaf Wall Sconce

$1,126.40

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White slipcovered sofa with matching toss pillows in a coastal farmhouse style.

Beige slipcovered sofa with matching throw pillows in a coastal farmhouse style.

White Plush Skirted Sofa - Customizable

$5,695.00

Light grey bamboo style 3-drawer nightstand with marble top in French country style

White Porcelain Top Bamboo Side Chest

$3,295.00

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White round wooden dining table in French country style with a cross base.

White round farmhouse dining table with a pedestal base and coastal style.

White Round Expandable Jupe Table

$5,795.00

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White distressed French country round pedestal table with ornate carved legs

White Round Provencal Carved Dining Table

From $4,695.00

A distressed white barstool with an oval upholstered backrest, padded seat, and faux-bamboo style legs, shown against a plain white background.

A classic French bar stool with a distressed white frame and dark brown velvet cushioned seat and oval backrest, shown on a white background.

White Saint German French Stool

From $1,395.00

White sand dollar chandelier, coastal style tiered hanging light fixture.

White Sand Dollars Extra Large Chandelier

$3,423.20

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White coral-style chandelier with five candle lights, coastal farmhouse decor

Coastal-style white coral wall sconce with textured branches and candle bulb

White Sea Coral Chandelier

From $1,566.40

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Coastal seashell decorated rectangular wall mirror in cream white shabby chic style.

White Seashell Textured Mirror

$1,795.00

Elegant white chandelier with ornate details, perfect for French country or shabby chic decor

White Shabby Chic Chandelier

$1,295.00

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Shabby chic white wooden chandelier with crystal droplets and six candle lights.

White Shabby Chic Chandelier with Crystals

$1,395.00

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White Shabby Chic Silhouette Candle

$478.00

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White Shabby Chic Spindle Lamp

$595.00

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White Shabby Chic Wood Carved Wall Plaque

$1,775.00

White slipcovered armchair with matching toss pillows in a coastal shabby chic style.

White Slipcover Indoor and Outdoor Chair

$3,595.00

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White farmhouse style upholstered storage ottoman with matching cushion

White Slipcover Indoor Outdoor Ottoman

$1,775.00

White slipcovered armchair with plush cushions in a shabby chic coastal style.

White Slipcover Outdoor Arm Chair

$3,475.00

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White Steed Accent Sculpture

$495.00

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White round pedestal coffee table with ribbed base and natural wood base in coastal style.

White Tambor Round Outdoor Coffee Table

$1,895.00

White Teak Branch Ladder

$575.00

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White French country style round pedestal dining table with a carved base.

White Tower Extendable Jupe Dining Table

From $7,995.00

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Off-white French country style two-door storage cabinet with ornate handles and curved legs.

Light blue French country style sideboard with two cabinet doors and ornate metal handles.

White Traditional French Country Sideboard

$3,495.00

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Round white marble top dining table with a conical natural wood pedestal base in boho style.

White Travertine Coffee Table with Light Oak Base

$1,895.00

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