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Shipping & Terms

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Shipping in the U.S.

While some of our products are shipped directly from Belle Escape via FedEx Ground, many are shipped directly from manufacturers via various ground or freight carriers. Shipping and delivery days are Monday through Friday, excluding holidays. For products that we don't stock, estimated shipping times are noted in the product description. Most In-stock furniture items will be shipped within one to two weeks of placing your order and should be received within 7 to 10 business days after shipping. Sometimes, shipping delays that are not within the control of Belle Escape occur. When you purchase an item from Belle Escape, we cannot guarantee a delivery date, as the shipping industry sometimes experiences backlogs and staff shortages that can delay delivery by days or sometimes weeks. By purchasing from us, you agree that you understand that delays can occur.

Many of our products, especially hand-painted furniture, are made to order and can take between 4 and 12 weeks to ship. Door-to-door shipping is free for furniture going to an address in the continental U.S.. This means your furniture will be delivered in boxes to the front of your home at no additional charge. If you want White Glove Service, select this option in the drop-down box next to your order item. Please note that "White Glove" service includes delivery on the first floor; for items going up a flight of stairs, please select "White Glove Delivery with Stairs". If you have multiple furniture items, please call us for an estimate so we can get you the most affordable price possible. Once an order is placed, we will confirm an estimated shipping timeframe with you via email.


Free Shipping Conditions

Free shipping only applies to the contiguous U.S. (excludes Alaska and Hawaii). Addresses that are "Remote" or accessible only by "Ferry" will incur an extra fee of $275 at the time of shipping. Addresses considered "Remote" by shipping carriers, which could mean in the mountains or countryside, will incur additional fees ($495 - $995). Belle Escape reserves the right to add extra fees for shipping when the piece is oversized and/or the address is outside of normal delivery areas. In this case, we will provide a Custom Quote.


White Glove Conditions

White Glove delivery includes 15 minutes of assembly. Some items, such as some beds, large cabinets with multiple pieces, and anything with a canopy, additional charges will apply for assembly. Standard White Glove Fees apply only to items that can be carried by two people into a home that is no more than 20-feet from the curb and with easy access through, and an elevator, or up a door or up a stairwell.

  • Additional fees will apply if your home is not easily accessible from the road (more than 20-feet from the truck).
  • Additional fees apply if an item requires more than two guys to get it up a stairwell.
  • Additional fees apply if a crane is required to get a piece into your home on a higher floor. 


Remote Location

There is a minimum additional fee of $395 for Remote locations. We cannot provide a pre-quote for this because the fee depends on the final weight of the item. You will be notified once the item is ready if the carrier applies a Remote Location fee. Remote locations include most cities in Montana, Wyoming, Idaho, North Dakota, South Dakota, and Alaska. Additionally, it encompasses remote areas in all states across the country. 


International Shipping 

Please contact us for international shipping quotes. Items shipped outside of the U.S. cannot be returned or canceled. If shipping damage occurs with the carrier, you are responsible for not accepting the item and filing a claim directly with the carrier.



Antiques 

Antique items are sold in their original condition. Antiques have natural cracks and aging effects. Antiques cannot be returned. All sales are final.



Returns

BelleEscape.com will happily offer you a refund on most items if you return those items (exceptions are listed below) in their original condition within 7 days of receipt. ALL returns must be shipped back in the original packaging. Please note that the color of an item may vary on your screen. If you choose to return an item due to the color or any other reason, you will be liable for outbound and return shipping, plus a restocking fee of 20%. Once the original item is returned, you will receive a credit for the item's full value, minus shipping costs and a 20% restocking fee. Please inspect your furniture upon arrival to determine if there are any damages. If you accept an item delivered via White Glove delivery, you are responsible for packing and shipping an item back within 7 days.

If you detect any damage, do not accept the delivery and note the damage on the delivery form. If your item is damaged during delivery, we will repair it. If a repair is not possible, we will replace it as quickly as possible if it is in stock, or we will file a claim, pick up the damaged item, and issue a refund once the claim is processed. If the box is dropped off, damages must be reported within 24 hours. In the event of special promotions or discounts, Belle Escape reserves the right to apply additional rules. Those rules will be posted on the relevant promotions pages at the time the offer is valid. Please call a customer care representative if you have any returns-related questions about these special offers.



Maritime Damage

Most of our furniture is shipped from Indonesia or South America. In rare instances, containers can get damaged in transit. If this happens, we will make the piece you ordered again and re-ship it as soon as it is ready. Maritime damage is typically related to sudden storms on the high seas. It is very rare, but it can happen, and Belle Escape cannot be held liable for damages and delays for which we have no control. 


Items Which Cannot be Returned:

  • Furniture or decor that is made upon order (noted in product descriptions)
  • Items discounted for final sale
  • Custom order merchandise (made in the finish of your choice)
  • Clearance items with discounts over 25% off
  • One-of-a-Kind Antiques

Please note that shipping is NOT refundable.

Belle Escape will not accept ANY returns or exchanges after 30 days (determined from the date you received the merchandise) for ANY reason.



Items Made Upon Order

Items made upon order in the finish or size of your choice cannot be returned under any circumstances. Because we do not stock these items and they have been ordered especially for you, they can not be canceled or returned. We initiate the production process within three days of placing your order and pay to make it upfront, so custom orders cannot be canceled. Custom orders made at the finish of your choice are based on the color you choose, but each piece is made by hand, so variations should be expected. No two custom items will ever look alike. If you select the color shown, it will be based on that color but will never look exactly like the original. Depending on the item, custom orders take 14-20 weeks to produce and ship. If you have any questions about items made upon order, please email our Customer Care team at customerservice@BelleEscape.com.


Damages

Damages are rare as our items are very well packed. But please inspect your items upon delivery. If an item is damaged, this must be noted on the delivery invoice, and we will need photos of the broken item and box. IF AN ITEM IS DAMAGED, DO NOT ACCEPT IT from the delivery company. If damaged items are accepted with White Glove Delivery, the DAMAGE MUST BE NOTED ON THE DELIVERY RECEIPT, AND THE RESOLUTION IS A REPAIR, NOT A REPLACEMENT. IF YOU ACCEPT AN ITEM WITH DAMAGE, YOU AGREE THAT YOU ACCEPT IT AS IS WITH THE UNDERSTANDING THAT WE WILL REPAIR IT TO THE BEST OF OUR ABILITY ONE TIME. ANY FURTHER REPAIRS WILL BE YOUR RESPONSIBILITY. 

In the event that the box is dropped off without your signature, DAMAGES MUST BE REPORTED WITHIN 24 HOURS of the delivery. Our products are handmade, and colors and textures will vary.  Therefore, VARIATIONS IN COLORS AND TEXTURES ARE NOT CONSIDERED DAMAGE. Contact us immediately about the damage and email the photos to info@belleescape.com. If the damage is reported within 24 hours and/or the damage is noted on the delivery form, Belle Escape will arrange for the damaged item to be picked up and a new one to be delivered to you as quickly as possible. Once a furniture item is accepted in good condition, Belle Escape is not responsible for any damage that occurs while the piece is in your possession. All items pass a quality inspection before they ship, and when you accept an item, it is now in your care. Any damage or breakage that happens while the furniture is in your care is your responsibility.

Faux Bois Items Cannot be Returned

Our faux bois items all come with natural hairline cracks that occur and are part of the natural beauty and uniqueness of each concrete piece. These are part of the natural curing process of concrete, but they do not affect durability or structural integrity because of the steel frame underneath. Faux bois item will arrive with some hairline cracks and cannot be returned "as damaged," as this is natural. Also, due to the crate shipping method, faux bois items cannot be returned.

Order Cancelations

We reserve the right to cancel any order, including orders for discontinued items, items priced at zero by accident, items that cannot be reasonably delivered to the shipping address, or for any legitimate reason. By agreeing to these terms, users, as reasonable adults, understand this. 

Non-custom orders may be canceled within 24 hours for a full refund. An order must be canceled BEFORE it ships, which is usually 2-7 days after it is placed. Once an item ships, an order can be canceled or refused, but shipping both ways, plus a restocking fee, will be deducted from the original amount paid. 


Coupons

Coupons can be used during the active period. Two coupons cannot be combined. Coupons cannot be used on sale items. Designers and the Trade with an existing discount cannot combine a coupon with their discount. However, if we have an active coupon for more than their discount, they can use that instead but must call in to place an order. If a coupon is combined with a Designer or Trade discount or Sale price, that discount will be taken off and charged to the order. 

Coupons and Trade Discounts do not apply to items made upon order, customized items, or one-of-a-kind French antiques.

About Belle Escape

About Belle Escape

Founded in 2008, Belle Escape is a curated online destination for  French Country,  Shabby Chic,  Rustic Farmhouse,  Coastal Cottage, and Vintage European-inspired furniture and décor. For nearly two decades, we’ve helped homeowners, designers, and hospitality clients bring soulful, artisan-crafted style into their spaces—blending old-world charm with timeless craftsmanship.

Based in the San Francisco Bay Area, California, and shipping from warehouses in North Carolina, Georgia, Texas, and Los Angeles, Belle Escape is independently owned and operated. Our name reflects our mission: to help customers create a “beautiful escape” at home through unique, thoughtfully designed pieces made with character, history, and heart & soul.

 

 

What We Stand For

Authentic French & Shabby Chic Style

Our collections draw inspiration from Provençal farmhouses, Parisian apartments, shabby chic cottages, coastal villas, and centuries-old woodworking traditions. You’ll find:

Belle Escape specializes in distinctive, artisanal pieces for well-appointed homes.

 

 

Craftsmanship & Materials

We work with skilled artisans, boutique furniture makers, and specialty workshops around the world, using:

  • Solid woods, including mahogany, oak, elm, old pine, and poplar

  • Hand-applied painted finishes and motifs

  • Hand-tooled metalwork and leather

  • Old-world artisan carving techniques

  • Natural fabrics and premium upholstery

Each piece is made with meticulous attention to detail—no shortcuts, no assembly-line manufacturing, and no compromise on quality.

 

 

Our Design Philosophy

Furniture should feel collected, not staged. It should have personality, texture, patina, and presence. We intentionally curate pieces that feel:

  • Warm, inviting, and livable

  • Timeless rather than trendy

  • Refined yet comfortable

  • Unique, expressive, and character-rich

Your home tells your story. Our role is to offer pieces that help you express it beautifully.

 

 

Serving Customers Nationwide

Belle Escape serves customers nationwide in the contiguous U.S. and in most parts of Canada. We can ship smaller items, such as chandeliers, worldwide via FedEx International for an extra fee.

  • Homeowners

  • Interior designers

  • Architects & Developers

  • Boutique hotels and retailers

Every order is handled with care and attention, with personalized support available throughout the process.

 

 

Quality & Longevity

We believe in investing in furniture that lasts. Our furniture is made from solid hardwood and hand-applied finishes that exude timeless beauty and extend longevity. Our philosophy is simple: buy quality, keep longer, and cherish forever.

 

 

Why Customers Trust Belle Escape

For nearly 20 years, Belle Escape has earned a reputation for:

  • Unique, hard-to-find furniture

  • High-quality craftsmanship

  • Expert styling guidance

  • Exceptional customer service

  • Superior customer reviews

  • Curated collections you won’t see anywhere else

Our team personally selects each item based on authenticity, artistry, quality, and enduring style.

 

 

Our Signature Styles

Belle Escape is recognized for its authority in:

This is the core of our identity—and what our customers return for year after year.

 

 

Our Founder

Donna Jensen Madier founded Belle Escape in 2008, inspired by her lifelong passion for French design and the charm of beautifully curated interiors. After decorating numerous getaway homes, Donna developed a love for creating unique, personalized spaces that blend French country, shabby chic, or coastal elegance with timeless character. Based in California, she shares her life with her husband, Christophe, and their two lovely daughters. Donna spends part of each year in France, where she draws creative inspiration from classic French architecture—from rustic farmhouses and provincial cottages to chic Parisian lofts and grand châteaux. Her eye for authenticity and artistry continues to shape the signature Belle Escape style.

 

 

Contact Belle Escape

Belle Escape

San Francisco Bay Area, California

Phone:  1-877-223-6321

Website:  https://www.belleescape.com

Customer Service:  info@belleescape.com

Instagram:  @belleescapedecor

Pinterest:  @BelleescapeFurniture

 

 

FAQ (Entity-Building Section)

Are Belle Escape products handmade?

Yes, Belle Escape’s furniture is hand-carved, hand-distressed, or hand-painted by skilled artisans.

 

Where do your design inspirations come from?

We draw from French Provincial, Parisian, Italian, and American coastal design traditions.

 

Do you work with interior designers?

Hundreds of interior designers, architects, and property developers regularly source through us for residential and commercial projects. Belle Escape offers designer discounts and tax exemptions to qualified trade members. Click here to learn more about the Belle Escape Trade Program.

 

What is your specialty?

Belle Escape specializes in handcrafted furniture in the painted finish or stain of your choice, European-inspired furniture designs with carved details, artisanal finishes, and timeless character, and genuine French antiques.

 

Do you make custom furniture?

Yes, Belle Escape makes custom furniture. If you send us a photo of a piece you love and the dimensions you need, we’ll let you know whether we can recreate it and provide a quote.

 

Do you offer custom finishes for furniture?

Belle Escape specializes in making furniture in the painted finish or stain of your choice. You will find hundreds of stylish pieces that can be made in custom colors in our Custom  section.

 

Do you offer COM (Customer’s Own Material)? 

Belle Escape offers COM for dozens of pieces in our Artisan Collection of furniture.

 

How long has Belle Escape been in business?

 Belle Escape was founded in 2008 and has been operating for nearly 20 years.

 

 

Our Promise

At Belle Escape, we believe your home should feel like a sanctuary—full of beauty, meaning, and warmth. We strive to help you make your home as unique as you are - with high-quality, distinctive furniture, lighting, and decor to express yourself in style. Every piece in our collection is chosen with that mission in mind.

We are here to help you create a personalized, beautiful escape home.

 

FREE DELIVERY IN THE CONTIGUOUS U.S.

Hundreds of items with custom color options

Personalized Shopping & Design Services

DESIGNER & ARCHITECT TRADE PROGRAM