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Shipping & Terms

Shipping in the U.S.

While some of our products are shipped directly from Belle Escape via FedEx Ground, many are shipped directly from manufacturers via various ground or freight carriers. Shipping and delivery days are Monday through Friday, excluding holidays. For products that we don't stock, estimated shipping times are noted in the product description. Most In-stock furniture items will be shipped within one to two weeks of placing your order and should be received within 7 to 10 business days after shipping. Sometimes, shipping delays that are not within the control of Belle Escape occur. When you purchase an item from Belle Escape, we cannot guarantee a delivery date, as the shipping industry sometimes experiences backlogs and staff shortages that can delay delivery by days or sometimes weeks. By purchasing from us, you agree that you understand that delays can occur.

Many of our products, especially hand-painted furniture, are made to order and can take between 4 and 12 weeks to ship. Door-to-door shipping is free for furniture going to an address in the continental U.S.. This means your furniture will be delivered in boxes to the front of your home at no additional charge. If you want White Glove Service, select this option in the drop-down box next to your order item. Please note that "White Glove" service includes delivery on the first floor; for items going up a flight of stairs, please select "White Glove Delivery with Stairs". If you have multiple furniture items, please call us for an estimate so we can get you the most affordable price possible. Once an order is placed, we will confirm an estimated shipping timeframe with you via email.

Free Shipping Conditions

Free shipping only applies to the contiguous U.S. (excludes Alaska and Hawaii). Addresses that are "Remote" or accessible only by "Ferry" will incur an extra fee of $275 at the time of shipping. Addresses considered "Remote" by shipping carriers, which could mean in the mountains or countryside, will incur additional fees ($495 - $995). Belle Escape reserves the right to add extra fees for shipping when the piece is oversized and/or the address is outside of normal delivery areas. In this case, we will provide a Custom Quote.

White Glove Conditions

White Glove delivery includes 15 minutes of assembly. Some items, such as some beds, large cabinets with multiple pieces, and anything with a canopy, additional charges will apply for assembly. Standard White Glove Fees apply only to items that can be carried by two people into a home that is no more than 20-feet from the curb and with easy access through, and an elevator, or up a door or up a stairwell.

Additional fees will apply if your home is not easily accessible from the road (more than 20-feet from the truck).
Additional fees apply if an item requires more than two guys to get it up a stairwell.
Additional fees apply if a crane is required to get a piece into your home on a higher floor.

Remote Location

There is a minimum additional fee of $395 for Remote locations. We cannot provide a pre-quote for this because the fee depends on the final weight of the item. You will be notified once the item is ready if the carrier applies a Remote Location fee. Remote locations include most cities in Montana, Wyoming, Idaho, North Dakota, South Dakota, and Alaska. Additionally, it encompasses remote areas in all states across the country.

International Shipping

Please contact us for international shipping quotes. Items shipped outside of the U.S. cannot be returned or canceled. If shipping damage occurs with the carrier, you are responsible for not accepting the item and filing a claim directly with the carrier.

Antiques

Antique items are sold in their original condition. Antiques have natural cracks and aging effects. Antiques cannot be returned. All sales are final.

Returns

BelleEscape.com will happily offer you a refund on most items if you return those items (exceptions are listed below) in their original condition within 7 days of receipt. ALL returns must be shipped back in the original packaging. Please note that the color of an item may vary on your screen. If you choose to return an item due to the color or any other reason, you will be liable for outbound and return shipping, plus a restocking fee of 20%. Once the original item is returned, you will receive a credit for the item's full value, minus shipping costs and a 20% restocking fee. Please inspect your furniture upon arrival to determine if there are any damages. If you accept an item delivered via White Glove delivery, you are responsible for packing and shipping an item back within 7 days.

If you detect any damage, do not accept the delivery and note the damage on the delivery form. If your item is damaged during delivery, we will repair it. If a repair is not possible, we will replace it as quickly as possible if it is in stock, or we will file a claim, pick up the damaged item, and issue a refund once the claim is processed. If the box is dropped off, damages must be reported within 24 hours. In the event of special promotions or discounts, Belle Escape reserves the right to apply additional rules. Those rules will be posted on the relevant promotions pages at the time the offer is valid. Please call a customer care representative if you have any returns-related questions about these special offers.

Maritime Damage

Most of our furniture is shipped from Indonesia or South America. In rare instances, containers can get damaged in transit. If this happens, we will make the piece you ordered again and re-ship it as soon as it is ready. Maritime damage is typically related to sudden storms on the high seas. It is very rare, but it can happen, and Belle Escape cannot be held liable for damages and delays for which we have no control.

Items Which Cannot be Returned:

Furniture or decor that is made upon order (noted in product descriptions)
Items discounted for final sale
Custom order merchandise (made in the finish of your choice)
Clearance items with discounts over 25% off
One-of-a-Kind Antiques

Please note that shipping is NOT refundable.

Belle Escape will not accept ANY returns or exchanges after 30 days (determined from the date you received the merchandise) for ANY reason.

Items Made Upon Order

Items made upon order in the finish or size of your choice cannot be returned under any circumstances. Because we do not stock these items and they have been ordered especially for you, they can not be canceled or returned. We initiate the production process within three days of placing your order and pay to make it upfront, so custom orders cannot be canceled. Custom orders made at the finish of your choice are based on the color you choose, but each piece is made by hand, so variations should be expected. No two custom items will ever look alike. If you select the color shown, it will be based on that color but will never look exactly like the original. Depending on the item, custom orders take 14-20 weeks to produce and ship. If you have any questions about items made upon order, please email our Customer Care team at customerservice@BelleEscape.com.

Damages

Damages are rare as our items are very well packed. But please inspect your items upon delivery. If an item is damaged, this must be noted on the delivery invoice, and we will need photos of the broken item and box. IF AN ITEM IS DAMAGED, DO NOT ACCEPT IT from the delivery company. If damaged items are accepted with White Glove Delivery, the DAMAGE MUST BE NOTED ON THE DELIVERY RECEIPT, AND THE RESOLUTION IS A REPAIR, NOT A REPLACEMENT. IF YOU ACCEPT AN ITEM WITH DAMAGE, YOU AGREE THAT YOU ACCEPT IT AS IS WITH THE UNDERSTANDING THAT WE WILL REPAIR IT TO THE BEST OF OUR ABILITY ONE TIME. ANY FURTHER REPAIRS WILL BE YOUR RESPONSIBILITY.

In the event that the box is dropped off without your signature, DAMAGES MUST BE REPORTED WITHIN 24 HOURS of the delivery. Our products are handmade, and colors and textures will vary. Therefore, VARIATIONS IN COLORS AND TEXTURES ARE NOT CONSIDERED DAMAGE. Contact us immediately about the damage and email the photos to info@belleescape.com. If the damage is reported within 24 hours and/or the damage is noted on the delivery form, Belle Escape will arrange for the damaged item to be picked up and a new one to be delivered to you as quickly as possible. Once a furniture item is accepted in good condition, Belle Escape is not responsible for any damage that occurs while the piece is in your possession. All items pass a quality inspection before they ship, and when you accept an item, it is now in your care. Any damage or breakage that happens while the furniture is in your care is your responsibility.

Faux Bois Items Cannot be Returned

Our faux bois items all come with natural hairline cracks that occur and are part of the natural beauty and uniqueness of each concrete piece. These are part of the natural curing process of concrete, but they do not affect durability or structural integrity because of the steel frame underneath. Faux bois item will arrive with some hairline cracks and cannot be returned "as damaged," as this is natural. Also, due to the crate shipping method, faux bois items cannot be returned.

Order Cancelations

We reserve the right to cancel any order, including orders for discontinued items, items priced at zero by accident, items that cannot be reasonably delivered to the shipping address, or for any legitimate reason. By agreeing to these terms, users, as reasonable adults, understand this.

Non-custom orders may be canceled within 24 hours for a full refund. An order must be canceled BEFORE it ships, which is usually 2-7 days after it is placed. Once an item ships, an order can be canceled or refused, but shipping both ways, plus a restocking fee, will be deducted from the original amount paid.

Coupons

Coupons can be used during the active period. Two coupons cannot be combined. Coupons cannot be used on sale items. Designers and the Trade with an existing discount cannot combine a coupon with their discount. However, if we have an active coupon for more than their discount, they can use that instead, but must call in to place an order. If a coupon is combined with a Designer or Trade discount or a sale price, that discount will be taken off and charged to the order.

Coupons and Trade Discounts do not apply to custom items made upon order, customized items, or one-of-a-kind French antiques.

Tufted grey velvet round ottoman with a rustic wooden base in farmhouse style.

Tufted Gray Velvet Wooden Ottoman

$2,675.00

Gray tufted French country armchair with wooden legs and casters

Tufted Gray Wooden Legs Accent Chair

$1,595.00

Quick Ship

Emerald green velvet tufted dining chair with a rustic wood frame in French country style.

Tufted Green Velvet Louis Side Chair

From $1,295.00

Quick Ship

Tufted Jute Bar Stools

$2,880.00

Quick Ship

Cognac brown leather tufted clover-shaped accent chair with dark wood turned legs.

Brown leather tufted corner loveseat sofa with nailhead trim in a classic style.

Tufted Leather Lobby Sofa

$5,775.00

Quick Ship

Tufted Long Chateau Bench

$2,350.00

Tufted Mid-Century Modern Bench

$2,495.00

Quick Ship

Tufted Natural Linen Slipper Chair

$1,550.00

Quick Ship

Tufted Ottoman Oak Wood Coffee Table

$2,978.00

Quick Ship

Cream tufted round fabric ottoman in a shabby chic farmhouse style.

Round taupe tufted velvet ottoman in a shabby chic farmhouse style.

Tufted Round Lounge Ottoman

$1,595.00

Quick Ship

Tufted Round Provence Ottoman

$2,450.00

Quick Ship

Light gray tufted armchair with rolled arms and turned legs, French country style

Tufted Sage Blue Slipper Chair

$1,550.00

Quick Ship

French country tufted beige upholstered ottoman with natural wood legs

Tufted Upholstered Ottoman with Carved Wooden Legs

$1,775.00

Quick Ship

Tufted velvet bench with a grey wooden frame in French country style.

Tufted Vintage French Velvet Bench

$1,595.00

Quick Ship

White tufted shabby chic accent chair with turned wooden legs and brass casters.

Tufted White Linen Slipper Chair

$1,550.00

Quick Ship

Tufted Yellow Provence Bench

$2,378.00

Quick Ship

Rustic wooden dining chair with X-back design and woven seat, perfect for farmhouse or shabby chic decor

Tuileries Cross-Back Bistro Chairs - Set of 2

$1,175.00

Tulipwood 2 Door Sideboard

$2,595.00

Quick Ship

Turquoise beaded sphere chandelier with mirrored band, coastal boho lighting fixture

Turquoise Nugget Orb Chandelier

$2,495.00

Dark wood curved sideboard cabinet with drawer and two doors in French country style.

White French country style accent cabinet with drawers and doors.

Tuscan Demilune Sideboard

$3,295.00

Quick Ship

Rustic French country wooden armoire with carved sunburst pattern doors in natural oak finish.

Tuscan Luxe Star Panel Armoire

$5,495.00

Quick Ship

Tuscan Scroll Arched Bed

From $4,775.00

Rustic farmhouse wooden dining table with thick turned pedestal legs in a warm brown finish.

Rustic brown wooden farmhouse dining table with chunky turned legs.

Tuscany Reclaimed Wood Extension Table

$4,775.00

Quick Ship

Modern white club chair with a grey and white abstract marble pattern side panel.

Tuxe Barrel Swivel Accent Chair

$2,995.00

Quick Ship

Traditional French country gold wall sconce with two candle-style lights

French country gold wall sconce with two candle-style lights and ornate detailing

Twin Heritage Brass Candle Wall Sconce

$775.00

Quick Ship

Natural boho cream rope pendant light with conical shade for coastal farmhouse style.

Twine Wrapped Coastal Pendant

$2,516.80

Quick Ship

Gold twig-style rectangular console table with a glass top in a coastal chic style.

Twisted Gold Leaf Coffee Table

$1,995.00

Quick Ship

White wooden four-poster bed frame with beadboard headboard in a shabby chic farmhouse style.

Charcoal grey wooden four-poster bed frame in a modern farmhouse style with blue bedding.

Two Poster Reeded Platform Bed

From $4,295.00

Quick Ship

French shabby chic bedroom set with upholstered headboard, crystal chandelier, tufted bench, and distressed nightstand

Two Tone European Nightstand

$1,675.00

French country style square coffee table with black top and distressed cream carved base.

French country style coffee table with black top and distressed gold ornate carved base

Two-Tone Ornately Carved Coffee Table

$2,995.00

Rustic wooden bar stool with cream patterned upholstered seat in farmhouse style.

Upholstered Brown Counter Stool

From $1,195.00

Quick Ship

Upholstered Lattice Back Solid Wood Dining Chair

From $1,575.00

Brown faux leather industrial bar stool with black metal legs in farmhouse style.

Upholstered Leather Bar Stool

From $838.00

Quick Ship

Cream upholstered French country style bench with fluted wooden legs.

Upholstered Shabby White Bench

$1,338.00

Quick Ship

Cream upholstered counter stool with curved backrest and natural wood legs in farmhouse style.

Cream upholstered counter stool with a curved back and walnut wood legs in a modern style.

Upholstered White Oak Nimble Counter Stool

From $2,103.20

Quick Ship

Uptown Tufted Sofa

$6,550.00

Quick Ship

Vaisselier Cottage Chest

$3,675.00

Hand-carved wooden rocking chair with tan leather upholstery and barley twist legs.

Valencia Carved Leather Accent Chair

$2,795.00

Vintage French country white and gold distressed wooden chandelier with candle lights.

Valeria French Draped Wooden Chandelier

$2,995.00

Quick Ship

French country style crystal chandelier with bronze finish and candle lights

Elegant French country bronze crystal chandelier with candle lights and cascading crystals.

Vanderbilt Faceted Crystal Chandelier

From $2,775.00

Quick Ship

French country style bronze wall sconce with crystal droplets and two candle lights.

Vanderbilt Faceted Crystal Sconce

$795.00

Elegant French country wall sconce with crystal beads and candle-style bulbs, perfect for shabby chic or farmhouse decor

Vanity Fair Double Sconce

$589.60

Quick Ship

Rectangular antique style wall mirror with a distressed silver mercury glass frame.

Venetian Beveled Mottled Glass Mirror

$1,475.00

Quick Ship

Antique bronze 6-light candle style chandelier in French country farmhouse style.

French country style chandelier with six candle lights and crystal droplets in rustic brown.

Venetian Bronze French Chandelier

From $1,395.00

Antique bronze 6-light crystal chandelier in French country shabby chic style.

French country style bronze chandelier with crystal droplets and candle lights

Venetian Bronze French Chandelier with Crystals

$1,495.00

Quick Ship

Antique French country wooden dresser with six drawers and tapered legs in a warm brown finish.

Venetian Etched Leaf Dresser

$10,795.00

Antique brown wood three-drawer chest with carved detailing in a French country style.

Venetian Etched Leaf Side Chest

$5,995.00

Vintage wood three-drawer dresser with carved details in a French country style.

Venetian Etched Leaf Three Drawer Dresser

$6,995.00

DELIVERY IN THE CONTIGUOUS U.S.

Hundreds of items with custom color options

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