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Shipping & Terms

Shipping in the U.S.

While some of our products are shipped directly from Belle Escape via FedEx Ground, many are shipped directly from manufacturers via various ground or freight carriers. Shipping and delivery days are Monday through Friday, excluding holidays. For products that we don't stock, estimated shipping times are noted in the product description. Most In-stock furniture items will be shipped within one to two weeks of placing your order and should be received within 7 to 10 business days after shipping. Sometimes, shipping delays that are not within the control of Belle Escape occur. When you purchase an item from Belle Escape, we cannot guarantee a delivery date, as the shipping industry sometimes experiences backlogs and staff shortages that can delay delivery by days or sometimes weeks. By purchasing from us, you agree that you understand that delays can occur.

Many of our products, especially hand-painted furniture, are made to order and can take between 4 and 12 weeks to ship. Door-to-door shipping is free for furniture going to an address in the continental U.S.. This means your furniture will be delivered in boxes to the front of your home at no additional charge. If you want White Glove Service, select this option in the drop-down box next to your order item. Please note that "White Glove" service includes delivery on the first floor; for items going up a flight of stairs, please select "White Glove Delivery with Stairs". If you have multiple furniture items, please call us for an estimate so we can get you the most affordable price possible. Once an order is placed, we will confirm an estimated shipping timeframe with you via email.

Free Shipping Conditions

Free shipping only applies to the contiguous U.S. (excludes Alaska and Hawaii). Addresses that are "Remote" or accessible only by "Ferry" will incur an extra fee of $275 at the time of shipping. Addresses considered "Remote" by shipping carriers, which could mean in the mountains or countryside, will incur additional fees ($495 - $995). Belle Escape reserves the right to add extra fees for shipping when the piece is oversized and/or the address is outside of normal delivery areas. In this case, we will provide a Custom Quote.

White Glove Conditions

White Glove delivery includes 15 minutes of assembly. Some items, such as some beds, large cabinets with multiple pieces, and anything with a canopy, additional charges will apply for assembly. Standard White Glove Fees apply only to items that can be carried by two people into a home that is no more than 20-feet from the curb and with easy access through, and an elevator, or up a door or up a stairwell.

Additional fees will apply if your home is not easily accessible from the road (more than 20-feet from the truck).
Additional fees apply if an item requires more than two guys to get it up a stairwell.
Additional fees apply if a crane is required to get a piece into your home on a higher floor.

Remote Location

There is a minimum additional fee of $395 for Remote locations. We cannot provide a pre-quote for this because the fee depends on the final weight of the item. You will be notified once the item is ready if the carrier applies a Remote Location fee. Remote locations include most cities in Montana, Wyoming, Idaho, North Dakota, South Dakota, and Alaska. Additionally, it encompasses remote areas in all states across the country.

International Shipping

Please contact us for international shipping quotes. Items shipped outside of the U.S. cannot be returned or canceled. If shipping damage occurs with the carrier, you are responsible for not accepting the item and filing a claim directly with the carrier.

Antiques

Antique items are sold in their original condition. Antiques have natural cracks and aging effects. Antiques cannot be returned. All sales are final.

Returns

BelleEscape.com will happily offer you a refund on most items if you return those items (exceptions are listed below) in their original condition within 7 days of receipt. ALL returns must be shipped back in the original packaging. Please note that the color of an item may vary on your screen. If you choose to return an item due to the color or any other reason, you will be liable for outbound and return shipping, plus a restocking fee of 20%. Once the original item is returned, you will receive a credit for the item's full value, minus shipping costs and a 20% restocking fee. Please inspect your furniture upon arrival to determine if there are any damages. If you accept an item delivered via White Glove delivery, you are responsible for packing and shipping an item back within 7 days.

If you detect any damage, do not accept the delivery and note the damage on the delivery form. If your item is damaged during delivery, we will repair it. If a repair is not possible, we will replace it as quickly as possible if it is in stock, or we will file a claim, pick up the damaged item, and issue a refund once the claim is processed. If the box is dropped off, damages must be reported within 24 hours. In the event of special promotions or discounts, Belle Escape reserves the right to apply additional rules. Those rules will be posted on the relevant promotions pages at the time the offer is valid. Please call a customer care representative if you have any returns-related questions about these special offers.

Maritime Damage

Most of our furniture is shipped from Indonesia or South America. In rare instances, containers can get damaged in transit. If this happens, we will make the piece you ordered again and re-ship it as soon as it is ready. Maritime damage is typically related to sudden storms on the high seas. It is very rare, but it can happen, and Belle Escape cannot be held liable for damages and delays for which we have no control.

Items Which Cannot be Returned:

Furniture or decor that is made upon order (noted in product descriptions)
Items discounted for final sale
Custom order merchandise (made in the finish of your choice)
Clearance items with discounts over 25% off
One-of-a-Kind Antiques

Please note that shipping is NOT refundable.

Belle Escape will not accept ANY returns or exchanges after 30 days (determined from the date you received the merchandise) for ANY reason.

Items Made Upon Order

Items made upon order in the finish or size of your choice cannot be returned under any circumstances. Because we do not stock these items and they have been ordered especially for you, they can not be canceled or returned. We initiate the production process within three days of placing your order and pay to make it upfront, so custom orders cannot be canceled. Custom orders made at the finish of your choice are based on the color you choose, but each piece is made by hand, so variations should be expected. No two custom items will ever look alike. If you select the color shown, it will be based on that color but will never look exactly like the original. Depending on the item, custom orders take 14-20 weeks to produce and ship. If you have any questions about items made upon order, please email our Customer Care team at customerservice@BelleEscape.com.

Damages

Damages are rare as our items are very well packed. But please inspect your items upon delivery. If an item is damaged, this must be noted on the delivery invoice, and we will need photos of the broken item and box. IF AN ITEM IS DAMAGED, DO NOT ACCEPT IT from the delivery company. If damaged items are accepted with White Glove Delivery, the DAMAGE MUST BE NOTED ON THE DELIVERY RECEIPT, AND THE RESOLUTION IS A REPAIR, NOT A REPLACEMENT. IF YOU ACCEPT AN ITEM WITH DAMAGE, YOU AGREE THAT YOU ACCEPT IT AS IS WITH THE UNDERSTANDING THAT WE WILL REPAIR IT TO THE BEST OF OUR ABILITY ONE TIME. ANY FURTHER REPAIRS WILL BE YOUR RESPONSIBILITY.

In the event that the box is dropped off without your signature, DAMAGES MUST BE REPORTED WITHIN 24 HOURS of the delivery. Our products are handmade, and colors and textures will vary. Therefore, VARIATIONS IN COLORS AND TEXTURES ARE NOT CONSIDERED DAMAGE. Contact us immediately about the damage and email the photos to info@belleescape.com. If the damage is reported within 24 hours and/or the damage is noted on the delivery form, Belle Escape will arrange for the damaged item to be picked up and a new one to be delivered to you as quickly as possible. Once a furniture item is accepted in good condition, Belle Escape is not responsible for any damage that occurs while the piece is in your possession. All items pass a quality inspection before they ship, and when you accept an item, it is now in your care. Any damage or breakage that happens while the furniture is in your care is your responsibility.

Faux Bois Items Cannot be Returned

Our faux bois items all come with natural hairline cracks that occur and are part of the natural beauty and uniqueness of each concrete piece. These are part of the natural curing process of concrete, but they do not affect durability or structural integrity because of the steel frame underneath. Faux bois item will arrive with some hairline cracks and cannot be returned "as damaged," as this is natural. Also, due to the crate shipping method, faux bois items cannot be returned.

Order Cancelations

We reserve the right to cancel any order, including orders for discontinued items, items priced at zero by accident, items that cannot be reasonably delivered to the shipping address, or for any legitimate reason. By agreeing to these terms, users, as reasonable adults, understand this.

Non-custom orders may be canceled within 24 hours for a full refund. An order must be canceled BEFORE it ships, which is usually 2-7 days after it is placed. Once an item ships, an order can be canceled or refused, but shipping both ways, plus a restocking fee, will be deducted from the original amount paid.

Coupons

Coupons can be used during the active period. Two coupons cannot be combined. Coupons cannot be used on sale items. Designers and the Trade with an existing discount cannot combine a coupon with their discount. However, if we have an active coupon for more than their discount, they can use that instead, but must call in to place an order. If a coupon is combined with a Designer or Trade discount or a sale price, that discount will be taken off and charged to the order.

Coupons and Trade Discounts do not apply to custom items made upon order, customized items, or one-of-a-kind French antiques.

Black wrought iron chandelier with candle-style bulbs, French country farmhouse lighting

Tiered Black Gothic Chandelier

$2,173.60

Quick Ship

Natural boho wooden bead chandelier with rope accents in a light wood finish.

Tiered Cylinder Wood Beaded Chandelier

$1,175.00

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Tiered Faceted Crystal Chandelier

$3,275.00

Quick Ship

Elegant gold and clear crystal tiered wall sconce in a modern glam style.

Tiered Faceted Crystal Wall Sconce

$824.00

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Black two-tier wrought iron candle-style chandelier with 14 lights in farmhouse style.

Tiered Farmhouse Wrought Iron Chandelier

From $3,071.20

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Tiered natural jute rope pendant light in a coastal boho style with gold chain hardware.

Tiered beige linen drum chandelier with gold chain in natural boho style.

Tiered Jute Wrapped Chandelier

$1,695.00

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Natural boho tiered drum pendant light with beige linen shade and black chain.

Tiered natural linen drum pendant light in a coastal boho style.

Tiered Natural Seagrass Chandelier

$2,983.20

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Tiered Plank Wood Coffee Table

$3,190.00

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White tiered beaded chandelier with boho farmhouse style

Tiered White Beaded Chandelier

$1,495.00

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Tiered natural wood bead chandelier in a boho farmhouse style.

Natural wood beaded empire chandelier in a boho coastal style

Tiered Wood Beaded Chandelier

$2,695.00

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French country style wooden headboard with a cream upholstered panel and ornate posts.

Tiffany Antique Pine Finial Upholstered Headboard

From $2,475.00

Tiffany Baluster Dining Table

$3,495.00

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French country style wooden headboard with cream fabric upholstery and ornate carvings

French country style bed with white linens and a carved wooden headboard

Tiffany Finial Upholstered Headboard

From $2,195.00

French country style bronze chandelier with four candle lights and hanging crystal accents.

French country style chandelier with crystal droplets and bronze finish

Timeless Bronze Mini Crystal Chandelier

$895.00

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Antique-style round side table with ornate gold detailing and turned legs, perfect for French country decor.

Tiziana Scroll Top Accent Table

$1,495.00

Gold celestial sun and crescent moon wall sconce with a frosted glass light in boho style.

Gold crescent-shaped flush mount ceiling light with a white marble globe shade.

Tona Muluk Sun Moon Sconces

$775.00

Quick Ship

Tan leather Chesterfield sofa with button tufting and nailhead trim in farmhouse style

Brown leather Chesterfield sofa with button tufting and rolled arms in a classic style.

Top Grain Leather Classic Sofa

$4,595.00

Quick Ship

French country style armchair with brown leather upholstery and distressed grey wood frame.

Top Grain Leather Louis Dining Armchair

From $1,845.00

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Rustic brown leather upholstered dining chair with carved wood frame in farmhouse style.

Top Grain Leather Louis Side Chair

From $1,495.00

Quick Ship

Cognac brown tufted leather sofa in a mid-century modern style with dark wood legs.

Top Grain Tufted Leather Sofa

$5,500.00

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French country style dark wood coffee table with gold floral accents and ornate carved legs

Toulouse French Country Coffee Table

$2,495.00

Antique dark wood coffee table with ornate gold scrollwork inlay and carved cabriole legs.

Dark wood rectangular coffee table with ornate scrolled legs in French country style.

Toulouse Stained French Country Coffee Table

From $2,595.00

French country style dark brown wood two-door storage cabinet with curved panel detailing.

Sage green French country style two-door storage cabinet with scalloped apron and curved legs.

Traditional French Country Sideboard

$3,495.00

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French country style wooden table lamp with a textured tan burlap shade and distressed finish.

French country style wooden table lamp with beige fabric shade and distressed cream finish.

Traditional French Cream Table Lamp

$395.00

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Round dark wood pedestal dining table in a classic farmhouse style.

Dark brown wooden round pedestal dining table in a classic farmhouse style.

Traditional French Pedestal Dining Table

From $4,695.00

Round taupe tufted fabric ottoman in a shabby chic farmhouse style.

Traditional Glam Round Tufted Ottoman

$1,595.00

Quick Ship

Elegant gold crystal chandelier with candle-style lights in a French country style.

Elegant gold crystal chandelier with candle lights in a French country style.

Traditional Two Tier Crystal Chandelier

$1,995.00

Quick Ship

Three-piece abstract wall art set in black, white, and beige with a modern farmhouse style.

Tranquil Flow Hand Painted Wall Art

$975.00

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Natural light wood round coffee table with a fluted slat base in a modern boho style.

Transitional Fluted Pedestal Wood Coffee Table

$1,595.00

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Natural wood oval console table with fluted cylindrical pedestal legs in a boho style.

Transitional Fluted Pedestal Wood Console

$1,475.00

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Round wooden pedestal dining table with geometric marquetry inlay in a warm oak finish.

Transitional Herringbone Expandable Jupe Table

$7,495.00

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Cream linen three-seater sofa with five matching throw pillows in a coastal farmhouse style.

Transitional Loop Cotton Sofa

$4,295.00

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Cream upholstered dining chair with black wooden legs in a shabby chic farmhouse style.

Transitional Swoop Back Dining Chair

From $1,095.00

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White rectangular coffee table with ribbed tiered base in shabby chic style.

White French country style coffee table with distinctive ribbed side legs.

Transitional White Ribbed Coffee Table

$2,995.00

Natural boho stone sphere table lamp with beige linen drum shade in neutral coastal style

Travertine Globes Table Lamp

$844.80

Quick Ship

Natural beige travertine stone cube side table in a minimalist contemporary style.

Beige travertine stone cube side table in a natural boho style.

Travertine Stone Drum Accent Table

$1,195.00

Quick Ship

Trestino Narrow French Dresser

$3,675.00

Trinity Brass and Marble Serving Tray

$575.00

Quick Ship

Modern gold 3-light globe wall sconce with frosted glass spheres in a minimalist style.

Triple Frosted Glass Shades Brass Wall Sconce

$906.40

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Round gold metal coffee table with glass top and black lower shelf in French country style

Gold metal two-tier round coffee table with glass top and black leather bottom shelf.

Trolley Round Gold Glass Top Coffee Table

$1,995.00

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Tronchi Glass Tiered Chandelier

$2,175.00

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Natural boho rattan bench with white cushion and intricate woven back design.

Natural boho rattan settee with white cushion and intricate bamboo lattice design.

Tropical Breeze Rattan Seating Bench

$3,995.00

Natural boho straw pendant light with a thatched woven shade in beige coastal style.

Tropical Vibes Seagrass Chandelier

$895.00

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Rustic wooden bench with X-frame legs, perfect for farmhouse or shabby chic decor

Rustic wooden bench with natural grain, perfect for farmhouse or shabby chic decor

Tucker Reclaimed Teak Bench

From $1,145.00

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Grey tufted accent chair with turned wooden legs and casters in French country style.

Grey tufted accent chair with carved wooden legs in French country style

Tufted Aubergine Slipper Chair

$1,550.00

Quick Ship

Tufted Burlap Coffee Table Ottoman

$2,475.00

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Tufted Champagne Velvet Bench

$2,378.00

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French country tufted sofa with carved wood base, shabby chic style

Tufted Double Camel Back Sofa

$5,495.00

DELIVERY IN THE CONTIGUOUS U.S.

Hundreds of items with custom color options

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