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Shipping & Terms

Shipping in the U.S.

While some of our products are shipped directly from Belle Escape via FedEx Ground, many are shipped directly from manufacturers via various ground or freight carriers. Shipping and delivery days are Monday through Friday, excluding holidays. For products that we don't stock, estimated shipping times are noted in the product description. Most In-stock furniture items will be shipped within one to two weeks of placing your order and should be received within 7 to 10 business days after shipping. Sometimes, shipping delays that are not within the control of Belle Escape occur. When you purchase an item from Belle Escape, we cannot guarantee a delivery date, as the shipping industry sometimes experiences backlogs and staff shortages that can delay delivery by days or sometimes weeks. By purchasing from us, you agree that you understand that delays can occur.

Many of our products, especially hand-painted furniture, are made to order and can take between 4 and 12 weeks to ship. Door-to-door shipping is free for furniture going to an address in the continental U.S.. This means your furniture will be delivered in boxes to the front of your home at no additional charge. If you want White Glove Service, select this option in the drop-down box next to your order item. Please note that "White Glove" service includes delivery on the first floor; for items going up a flight of stairs, please select "White Glove Delivery with Stairs". If you have multiple furniture items, please call us for an estimate so we can get you the most affordable price possible. Once an order is placed, we will confirm an estimated shipping timeframe with you via email.

Free Shipping Conditions

Free shipping only applies to the contiguous U.S. (excludes Alaska and Hawaii). Addresses that are "Remote" or accessible only by "Ferry" will incur an extra fee of $275 at the time of shipping. Addresses considered "Remote" by shipping carriers, which could mean in the mountains or countryside, will incur additional fees ($495 - $995). Belle Escape reserves the right to add extra fees for shipping when the piece is oversized and/or the address is outside of normal delivery areas. In this case, we will provide a Custom Quote.

White Glove Conditions

White Glove delivery includes 15 minutes of assembly. Some items, such as some beds, large cabinets with multiple pieces, and anything with a canopy, additional charges will apply for assembly. Standard White Glove Fees apply only to items that can be carried by two people into a home that is no more than 20-feet from the curb and with easy access through, and an elevator, or up a door or up a stairwell.

Additional fees will apply if your home is not easily accessible from the road (more than 20-feet from the truck).
Additional fees apply if an item requires more than two guys to get it up a stairwell.
Additional fees apply if a crane is required to get a piece into your home on a higher floor.

Remote Location

There is a minimum additional fee of $395 for Remote locations. We cannot provide a pre-quote for this because the fee depends on the final weight of the item. You will be notified once the item is ready if the carrier applies a Remote Location fee. Remote locations include most cities in Montana, Wyoming, Idaho, North Dakota, South Dakota, and Alaska. Additionally, it encompasses remote areas in all states across the country.

International Shipping

Please contact us for international shipping quotes. Items shipped outside of the U.S. cannot be returned or canceled. If shipping damage occurs with the carrier, you are responsible for not accepting the item and filing a claim directly with the carrier.

Antiques

Antique items are sold in their original condition. Antiques have natural cracks and aging effects. Antiques cannot be returned. All sales are final.

Returns

BelleEscape.com will happily offer you a refund on most items if you return those items (exceptions are listed below) in their original condition within 7 days of receipt. ALL returns must be shipped back in the original packaging. Please note that the color of an item may vary on your screen. If you choose to return an item due to the color or any other reason, you will be liable for outbound and return shipping, plus a restocking fee of 20%. Once the original item is returned, you will receive a credit for the item's full value, minus shipping costs and a 20% restocking fee. Please inspect your furniture upon arrival to determine if there are any damages. If you accept an item delivered via White Glove delivery, you are responsible for packing and shipping an item back within 7 days.

If you detect any damage, do not accept the delivery and note the damage on the delivery form. If your item is damaged during delivery, we will repair it. If a repair is not possible, we will replace it as quickly as possible if it is in stock, or we will file a claim, pick up the damaged item, and issue a refund once the claim is processed. If the box is dropped off, damages must be reported within 24 hours. In the event of special promotions or discounts, Belle Escape reserves the right to apply additional rules. Those rules will be posted on the relevant promotions pages at the time the offer is valid. Please call a customer care representative if you have any returns-related questions about these special offers.

Maritime Damage

Most of our furniture is shipped from Indonesia or South America. In rare instances, containers can get damaged in transit. If this happens, we will make the piece you ordered again and re-ship it as soon as it is ready. Maritime damage is typically related to sudden storms on the high seas. It is very rare, but it can happen, and Belle Escape cannot be held liable for damages and delays for which we have no control.

Items Which Cannot be Returned:

Furniture or decor that is made upon order (noted in product descriptions)
Items discounted for final sale
Custom order merchandise (made in the finish of your choice)
Clearance items with discounts over 25% off
One-of-a-Kind Antiques

Please note that shipping is NOT refundable.

Belle Escape will not accept ANY returns or exchanges after 30 days (determined from the date you received the merchandise) for ANY reason.

Items Made Upon Order

Items made upon order in the finish or size of your choice cannot be returned under any circumstances. Because we do not stock these items and they have been ordered especially for you, they can not be canceled or returned. We initiate the production process within three days of placing your order and pay to make it upfront, so custom orders cannot be canceled. Custom orders made at the finish of your choice are based on the color you choose, but each piece is made by hand, so variations should be expected. No two custom items will ever look alike. If you select the color shown, it will be based on that color but will never look exactly like the original. Depending on the item, custom orders take 14-20 weeks to produce and ship. If you have any questions about items made upon order, please email our Customer Care team at customerservice@BelleEscape.com.

Damages

Damages are rare as our items are very well packed. But please inspect your items upon delivery. If an item is damaged, this must be noted on the delivery invoice, and we will need photos of the broken item and box. IF AN ITEM IS DAMAGED, DO NOT ACCEPT IT from the delivery company. If damaged items are accepted with White Glove Delivery, the DAMAGE MUST BE NOTED ON THE DELIVERY RECEIPT, AND THE RESOLUTION IS A REPAIR, NOT A REPLACEMENT. IF YOU ACCEPT AN ITEM WITH DAMAGE, YOU AGREE THAT YOU ACCEPT IT AS IS WITH THE UNDERSTANDING THAT WE WILL REPAIR IT TO THE BEST OF OUR ABILITY ONE TIME. ANY FURTHER REPAIRS WILL BE YOUR RESPONSIBILITY.

In the event that the box is dropped off without your signature, DAMAGES MUST BE REPORTED WITHIN 24 HOURS of the delivery. Our products are handmade, and colors and textures will vary. Therefore, VARIATIONS IN COLORS AND TEXTURES ARE NOT CONSIDERED DAMAGE. Contact us immediately about the damage and email the photos to info@belleescape.com. If the damage is reported within 24 hours and/or the damage is noted on the delivery form, Belle Escape will arrange for the damaged item to be picked up and a new one to be delivered to you as quickly as possible. Once a furniture item is accepted in good condition, Belle Escape is not responsible for any damage that occurs while the piece is in your possession. All items pass a quality inspection before they ship, and when you accept an item, it is now in your care. Any damage or breakage that happens while the furniture is in your care is your responsibility.

Faux Bois Items Cannot be Returned

Our faux bois items all come with natural hairline cracks that occur and are part of the natural beauty and uniqueness of each concrete piece. These are part of the natural curing process of concrete, but they do not affect durability or structural integrity because of the steel frame underneath. Faux bois item will arrive with some hairline cracks and cannot be returned "as damaged," as this is natural. Also, due to the crate shipping method, faux bois items cannot be returned.

Order Cancelations

We reserve the right to cancel any order, including orders for discontinued items, items priced at zero by accident, items that cannot be reasonably delivered to the shipping address, or for any legitimate reason. By agreeing to these terms, users, as reasonable adults, understand this.

Non-custom orders may be canceled within 24 hours for a full refund. An order must be canceled BEFORE it ships, which is usually 2-7 days after it is placed. Once an item ships, an order can be canceled or refused, but shipping both ways, plus a restocking fee, will be deducted from the original amount paid.

Coupons

Coupons can be used during the active period. Two coupons cannot be combined. Coupons cannot be used on sale items. Designers and the Trade with an existing discount cannot combine a coupon with their discount. However, if we have an active coupon for more than their discount, they can use that instead, but must call in to place an order. If a coupon is combined with a Designer or Trade discount or a sale price, that discount will be taken off and charged to the order.

Coupons and Trade Discounts do not apply to custom items made upon order, customized items, or one-of-a-kind French antiques.

Smokey Loft Swivel Counter Stool

$1,595.00

Smokey Scalloped Glass Pendant

From $375.00

Elegant French country dining chair with oval back, cream upholstery, and distressed wood finish

Smokey Wood Medallion Side Chair - Belle Escape

Smokey Wood Medallion Louis Side Chair

From $1,395.00

Round dark walnut wood dining table with a pedestal base and silver metal accents.

Soho Dark Walnut Jupe Dining Table

From $8,495.00

Quick Ship

Natural boho arched rattan headboard bed with white linen upholstery and light wood frame.

Natural boho arched rattan headboard bed with light wood nightstands and gold chandelier.

Solana Rattan and Wood Arched Bed

From $5,795.00

Solange Antique White Gustavian Accent Table

$1,775.00

Quick Ship

Natural boho wicker outdoor sofa with beige cushions and curved armrests.

Beige coastal style outdoor sofa with two back cushions and curved rattan frame

Solara Curved Rope Woven Outdoor Sofa

$4,795.00

Quick Ship

Natural wood farmhouse dining table with bobbin turned legs and a rectangular top.

Somerset Farmhouse Dining Table

$4,995.00

Round marble top pedestal dining table with a natural light wood base in a French country style.

Round marble top pedestal dining table and matching small side table in natural wood farmhouse style.

Sophia Marble Top Wood Pedestal Table

$2,995.00

Quick Ship

Dark wood mid-century modern sideboard with geometric textured pattern and tapered legs.

Sophisticated Modern Fluted Door Buffet

$2,995.00

Quick Ship

Grey farmhouse style console table with carved drawer fronts and turned spindle legs.

Southwestern Carved Console Table

$2,675.00

Spanish Cabriole Side Table

$1,675.00

Antique dark wood Spanish style armchair with embossed leather seat and back and brass studs.

Dark brown embossed leather armchair with ornate carvings and nailhead trim in rustic style

Spanish Carved Leather Lounge Chair

$1,795.00

French country style dark wood oval side table with cream marble top and twisted legs

Spanish Chic Leather Accent Table

$2,275.00

Spanish Floral Painted Sideboard

$2,775.00

Antique French country sideboard with hand-painted floral details in rustic red and gold.

Spanish Hacienda Pamplona Buffet

$3,795.00

Spanish Leather Carved Counter Stool

$1,395.00

Spanish Painted Motif Accent Table

$1,375.00

Elegant dark wood French country style side table with turned legs and leather top

Spanish Villa Nail Studded End Table

$2,175.00

French country style wooden coffee table with leather top and carved legs

Spanish Villa Nail Studded Leather Top Coffee Table

$2,975.00

Elegant white upholstered accent chair with dark wood carved legs in French country style.

Spanish Villa Tall Back Bench

$2,675.00

French country style armchair with cream upholstery and dark wood curved arms

French country style accent chair with beige upholstery and dark wood carved legs.

Spanish Villa Turned Legs Accent Chair

$2,795.00

Elegant silver crystal chandelier with candle-style lights in a French country style.

Elegant polished chrome crystal chandelier with candle lights in a French country style.

Sparkling Silver Crystal Chandelier

$1,895.00

Quick Ship

Velvet navy blue barrel back bar stool with silver seat and turned wood legs in French country style

Dark grey velvet bar stool with a light grey seat and carved wooden legs in a classic style.

Spiral Leg Nail studded Swivel Barstool

From $1,795.00

White upholstered bobbin leg bar stool with black spindle frame in French country style.

Spiral Leg Spanish Counter Stool

From $1,275.00

French country style dining chair with brown velvet upholstery and distressed wood frame

Square Back Brown Velvet Louis Dining Chair

From $1,395.00

French country oval back side chair with weathered wood frame and dusty rose velvet upholstery.

St. Germain French Louis Dining Chair

From $1,495.00

French country style oval back dining chair in cream fabric with distressed white wood finish

St. Germain White Louis Dining Chair

From $1,695.00

French country style oval back dining chair with cream upholstery and wooden frame

St. Germain Wood Stained Louis Dining Chair

From $1,695.00

Modern light wood oval coffee table with sculptural stacked disc legs in natural boho style.

Modern walnut wood dining table with sculptural stacked wave pedestal legs

Stacked Mango Pedestal Dining Table

$4,295.00

Quick Ship

Cream textured stone table lamp with a large drum shade in a coastal farmhouse style.

Natural boho white stone stacked pebble table lamp with a linen drum shade.

Stacked Travertine Table Lamp

$871.20

Quick Ship

A round wooden dining table with a warm brown finish, featuring a turned pedestal base with decorative scrollwork and carved legs, shown on a plain white background.

Stained French Country Round Lyre Table

From $3,275.00

Rustic French country wooden coffee table with turned legs and slatted lower shelf

Stained Plank Wood Coffee Table

$2,790.00

Quick Ship

Natural wood farmhouse style sideboard with black metal frame

Modern natural wood block coffee table with black metal base in boho style.

Stained Wood Block Coffee Table

$1,595.00

Quick Ship

Gold sunburst style round wall mirror with textured metallic rays in a farmhouse aesthetic.

Starburst Brass Round Mirror

$1,490.00

Quick Ship

Coastal driftwood starburst wall hanging in natural white, shabby chic style.

Coastal style driftwood starburst chandelier in weathered white finish.

Starburst Whitewash Driftwood Pendant

$1,425.60

Quick Ship

Two-tier gold frame chandelier with white beaded strands in a boho style.

Starlight Boho Beaded Pendant

$1,895.00

Stately Two-Toned Round Dining Table

From $2,995.00

Brown textured sideboard with white marble top and gold legs in an antique style.

Brown patterned sideboard with gold hardware and legs in a French country style

Statuario Marble Top Credenza

$4,795.00

Quick Ship

Small round pedestal side table in a distressed white shabby chic style.

Statuesque Distressed Pedestal Table

$1,045.00

Modern black dining table with unique geometric wood legs in a natural style.

Steel Modern Industrial Dining Table

$4,100.00

Quick Ship

Gold metal open shelving unit with white shelves in a modern minimalist style.

Stellar White Marble Etagere

$1,995.00

Quick Ship

Round grey faux-leather top coffee table with gold metal frame in a modern style.

Round grey textured top coffee table with gold metal X-base frame in a modern style.

Stingray Shagreen Top Brass Coffee Table

$1,495.00

Quick Ship

Modern coastal table lamp with a textured gold glass base and a neutral linen drum shade.

Elegant glass table lamp with five textured amber bubbles and a cream linen drum shade.

Stippled Glass Crystal Globes Table Lamp

$704.00

Quick Ship

Black leather pouf ottoman with decorative whipstitch edges in a boho style.

Stitched Black Leather Cube

From $875.00

Quick Ship

White upholstered armchair counter stool with black and gold legs in a French country style

Stone Fabric Contemporary Counter Stool

From $1,295.00

Quick Ship

Natural wood coffee table with ribbed side pedestals in a coastal style.

Stone Grey Ribbed Coffee Table

$3,069.00

French country style light wood sideboard with two paneled doors and decorative carved trim.

Stone Grey Wrenn Wood Carved Credenza

$3,605.00

Quick Ship

DELIVERY IN THE CONTIGUOUS U.S.

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