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Shipping & Terms

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Shipping in the U.S.

While some of our products are shipped directly from Belle Escape via FedEx Ground, many are shipped directly from manufacturers via various ground or freight carriers. Shipping and delivery days are Monday through Friday, excluding holidays. For products that we don't stock, estimated shipping times are noted in the product description. Most In-stock furniture items will be shipped within one to two weeks of placing your order and should be received within 7 to 10 business days after shipping. Sometimes, shipping delays that are not within the control of Belle Escape occur. When you purchase an item from Belle Escape, we cannot guarantee a delivery date, as the shipping industry sometimes experiences backlogs and staff shortages that can delay delivery by days or sometimes weeks. By purchasing from us, you agree that you understand that delays can occur.

Many of our products, especially hand-painted furniture, are made to order and can take between 4 and 12 weeks to ship. Door-to-door shipping is free for furniture going to an address in the continental U.S.. This means your furniture will be delivered in boxes to the front of your home at no additional charge. If you want White Glove Service, select this option in the drop-down box next to your order item. Please note that "White Glove" service includes delivery on the first floor; for items going up a flight of stairs, please select "White Glove Delivery with Stairs". If you have multiple furniture items, please call us for an estimate so we can get you the most affordable price possible. Once an order is placed, we will confirm an estimated shipping timeframe with you via email.


Free Shipping Conditions

Free shipping only applies to the contiguous U.S. (excludes Alaska and Hawaii). Addresses that are "Remote" or accessible only by "Ferry" will incur an extra fee of $275 at the time of shipping. Addresses considered "Remote" by shipping carriers, which could mean in the mountains or countryside, will incur additional fees ($495 - $995). Belle Escape reserves the right to add extra fees for shipping when the piece is oversized and/or the address is outside of normal delivery areas. In this case, we will provide a Custom Quote.


White Glove Conditions

White Glove delivery includes 15 minutes of assembly. Some items, such as some beds, large cabinets with multiple pieces, and anything with a canopy, additional charges will apply for assembly. Standard White Glove Fees apply only to items that can be carried by two people into a home that is no more than 20-feet from the curb and with easy access through, and an elevator, or up a door or up a stairwell.

  • Additional fees will apply if your home is not easily accessible from the road (more than 20-feet from the truck).
  • Additional fees apply if an item requires more than two guys to get it up a stairwell.
  • Additional fees apply if a crane is required to get a piece into your home on a higher floor. 


Remote Location

There is a minimum $295 additional fee for Remote locations. We cannot pre-quote this because the fee depends upon the final weight of the item. You will be notified once the item is ready if the carrier applies a Remote Location fee.


International Shipping 

Please contact us for international shipping quotes. Items shipped outside of the U.S. cannot be returned or canceled. If shipping damage occurs with the carrier, you are responsible for not accepting the item and filing a claim directly with the carrier.



Antiques 

Antique items are sold in their original condition. Antiques have natural cracks and aging effects. Antiques cannot be returned. All sales are final.



Returns

BelleEscape.com will happily offer you a refund on most items if you return those items (exceptions are listed below) in their original condition within 7 days of receipt. ALL returns must be shipped back in the original packaging. Please note that the color of an item may vary on your screen. If you choose to return an item due to the color or any other reason, you will be liable for outbound and return shipping, plus a restocking fee of 20%. Once the original item is returned, you will receive a credit for the item's full value, minus shipping costs and a 20% restocking fee. Please inspect your furniture upon arrival to determine if there are any damages. If you accept an item delivered via White Glove delivery, you are responsible for packing and shipping an item back within 7 days.

If you detect any damage, do not accept the delivery and note the damage on the delivery form. If your item is damaged during delivery, we will repair it. If a repair is not possible, we will replace it as quickly as possible if it is in stock, or we will file a claim, pick up the damaged item, and issue a refund once the claim is processed. If the box is dropped off, damages must be reported within 24 hours. In the event of special promotions or discounts, Belle Escape reserves the right to apply additional rules. Those rules will be posted on the relevant promotions pages at the time the offer is valid. Please call a customer care representative if you have any returns-related questions about these special offers.



Maritime Damage

Most of our furniture is shipped from Indonesia or South America. In rare instances, containers can get damaged in transit. If this happens, we will make the piece you ordered again and re-ship it as soon as it is ready. Maritime damage is typically related to sudden storms on the high seas. It is very rare, but it can happen, and Belle Escape cannot be held liable for damages and delays for which we have no control. 


Items Which Cannot be Returned:

  • Furniture or decor that is made upon order (noted in product descriptions)
  • Items discounted for final sale
  • Custom order merchandise (made in the finish of your choice)
  • Clearance items with discounts over 25% off
  • One-of-a-Kind Antiques

Please note that shipping is NOT refundable.

Belle Escape will not accept ANY returns or exchanges after 30 days (determined from the date you received the merchandise) for ANY reason.



Items Made Upon Order

Items made upon order in the finish or size of your choice cannot be returned under any circumstances. Because we do not stock these items and they have been ordered especially for you, they can not be canceled or returned. We initiate the production process within three days of placing your order and pay to make it upfront, so custom orders cannot be canceled. Custom orders made at the finish of your choice are based on the color you choose, but each piece is made by hand, so variations should be expected. No two custom items will ever look alike. If you select the color shown, it will be based on that color but will never look exactly like the original. Depending on the item, custom orders take 14-20 weeks to produce and ship. If you have any questions about items made upon order, please email our Customer Care team at customerservice@BelleEscape.com.


Damages

Damages are rare as our items are very well packed. But please inspect your items upon delivery. If an item is damaged, this must be noted on the delivery invoice, and we will need photos of the broken item and box. IF AN ITEM IS DAMAGED, DO NOT ACCEPT IT from the delivery company. If damaged items are accepted with White Glove Delivery, the DAMAGE MUST BE NOTED ON THE DELIVERY RECEIPT, AND THE RESOLUTION IS A REPAIR, NOT A REPLACEMENT. IF YOU ACCEPT AN ITEM WITH DAMAGE, YOU AGREE THAT YOU ACCEPT IT AS IS WITH THE UNDERSTANDING THAT WE WILL REPAIR IT TO THE BEST OF OUR ABILITY ONE TIME. ANY FURTHER REPAIRS WILL BE YOUR RESPONSIBILITY. 

In the event that the box is dropped off without your signature, DAMAGES MUST BE REPORTED WITHIN 24 HOURS of the delivery. Our products are handmade, and colors and textures will vary.  Therefore, VARIATIONS IN COLORS AND TEXTURES ARE NOT CONSIDERED DAMAGE. Contact us immediately about the damage and email the photos to info@belleescape.com. If the damage is reported within 24 hours and/or the damage is noted on the delivery form, Belle Escape will arrange for the damaged item to be picked up and a new one to be delivered to you as quickly as possible. Once a furniture item is accepted in good condition, Belle Escape is not responsible for any damage that occurs while the piece is in your possession. All items pass a quality inspection before they ship, and when you accept an item, it is now in your care. Any damage or breakage that happens while the furniture is in your care is your responsibility.

Faux Bois Items Cannot be Returned

Our faux bois items all come with natural hairline cracks that occur and are part of the natural beauty and uniqueness of each concrete piece. These are part of the natural curing process of concrete, but they do not affect durability or structural integrity because of the steel frame underneath. Faux bois item will arrive with some hairline cracks and cannot be returned "as damaged," as this is natural. Also, due to the crate shipping method, faux bois items cannot be returned.

Order Cancelations

We reserve the right to cancel any order, including orders for discontinued items, items priced at zero by accident, items that cannot be reasonably delivered to the shipping address, or for any legitimate reason. By agreeing to these terms, users, as reasonable adults, understand this. 

Non-custom orders may be canceled within 24 hours for a full refund. An order must be canceled BEFORE it ships, which is usually 2-7 days after it is placed. Once an item ships, an order can be canceled or refused, but shipping both ways, plus a restocking fee, will be deducted from the original amount paid. 


Coupons

Coupons can be used during the active period. Two coupons cannot be combined. Coupons cannot be used on sale items. Designers and the Trade with an existing discount cannot combine a coupon with their discount. However, if we have an active coupon for more than their discount, they can use that instead but must call in to place an order. If a coupon is combined with a Designer or Trade discount or Sale price, that discount will be taken off and charged to the order. 

Coupons and Trade Discounts do not apply to items made upon order, customized items, or one-of-a-kind French antiques.

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Vintage French Bleached Oak Cabinet, Circa 1870Vintage French Bleached Oak Cabinet, Circa 1870
Vintage French Bleached Oak Cabinet, Circa 1870 Sale price$5,995.00
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Vintage French Blue Curved Chest - Belle EscapeVintage French Blue Curved Chest - Belle Escape
Vintage French Blue Curved Chest Sale price$3,025.00
Vintage French Cane Back Chaise Lounge - Belle EscapeVintage French Cane Back Chaise Lounge - Belle Escape
Vintage French Cane Back Chaise Lounge Sale price$3,750.00
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Vintage French Carved Candlestick - Belle EscapeVintage French Carved Candlestick
Vintage French Carved Candlestick Sale price$995.00
Vintage French Club Chair - Belle EscapeVintage French Club Chair - Belle Escape
Vintage French Club Chair Sale price$2,318.00
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Vintage French Daybed / Sofa - Belle Escape
Vintage French Daybed / Sofa Sale price$3,758.00
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Vintage French Gilt Metal and Glass Coffee Table, Circa 1920Vintage French Gilt Metal and Glass Coffee Table, Circa 1920
Vintage French Gilt Metal and Glass Coffee Table, Circa 1920 Sale price$2,695.00
Vintage French Iron Scroll Table Lamp - Set of 2Vintage French Iron Scroll Table Lamp - Set of 2
Vintage French Iron Scroll Table Lamp - Set of 2 Sale price$525.00
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Vintage French Painted Cabinet - Belle EscapeVintage French Painted Cabinet - Belle Escape
Vintage French Painted Cabinet Sale price$8,990.00
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Vintage French Quarter Lantern Chandelier - Belle Escape
Vintage French Quarter Lantern Chandelier Sale price$2,490.00
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Vintage French Shabby Chic Mirror - Belle Escape
Vintage French Shabby Chic Mirror Sale price$690.00
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Vintage French Wide Barrel Table, Circa 1920Vintage French Wide Barrel Table, Circa 1920
Vintage French Wide Barrel Table, Circa 1920 Sale price$1,795.00
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Vintage Glass Leaves Wall SconceVintage Glass Leaves Wall Sconce
Vintage Glass Leaves Wall Sconce Sale price$1,751.20
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Vintage Gold Parisian Floor Mirror - Belle EscapeVintage Gold Parisian Floor Mirror - Belle Escape
Vintage Gold Parisian Floor Mirror Sale price$4,390.00
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Vintage Grey Porcelain Top Console - Belle EscapeVintage Grey Porcelain Top Console - Belle Escape
Vintage Grey Porcelain Top Console Sale price$2,814.00
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Vintage Industrial Chic Chairs - Belle EscapeVintage Industrial Chic Chairs - Belle Escape
Vintage Industrial Chic Chairs Sale price$1,760.00
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Vintage Inspired Bentwood Bistro Chairs - Set of 2Vintage Inspired Bentwood Bistro Chairs - Set of 2
Vintage Inspired Bentwood Bistro Chairs - Set of 2 Sale price$995.00
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Vintage Inspired Round Metal Wall Mirror
Vintage Inspired Round Metal Wall Mirror Sale price$975.00
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Vintage Italian Renaissance Chest - Belle EscapeVintage Italian Renaissance Chest - Belle Escape
Vintage Italian Renaissance Chest Sale price$1,995.00
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Vintage Italian Travertine Coffee Table, Circa 1950Vintage Italian Travertine Coffee Table, Circa 1950
Vintage Italian Travertine Coffee Table, Circa 1950 Sale price$4,295.00
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Vintage Parisian Cafe Chairs - Belle Escape
Vintage Parisian Cafe Chairs Sale price$2,012.00
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Vintage Parisian Glam Crystal Chandelier - Belle EscapeVintage Parisian Glam Crystal Chandelier - Belle Escape
Vintage Parisian Glam Crystal Chandelier Sale price$1,690.00
Vintage Parisian Teardrop Pendant - Belle EscapeVintage Parisian Teardrop Pendant - Belle Escape
Vintage Parisian Teardrop Pendant Sale price$1,895.00
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Vintage Provence Display CabinetVintage Provence Display Cabinet
Vintage Provence Display Cabinet Sale price$8,990.00
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Vintage Robust Belgian Oak Dining Table, Circa 1940Vintage Robust Belgian Oak Dining Table, Circa 1940
Vintage Robust Belgian Oak Dining Table, Circa 1940 Sale price$5,990.00
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Vintage Rose Farmhouse Counter Stool - Belle EscapeVintage Rose Farmhouse Counter Stool - Belle Escape
Vintage Rose Farmhouse Counter Stool Sale price$1,790.00
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Vintage Style French Metal Bucket Set of 3 - Belle EscapeVintage Style French Metal Bucket Set of 3 - Belle Escape
Vintage Style French Metal Bucket Set of 3 Sale price$338.00
Vintage Style Rustic Wall ClockVintage Style Rustic Wall Clock
Vintage Style Rustic Wall Clock Sale price$395.00
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Vintage Style White Jar Stoneware - Set of 2Vintage Style White Jar Stoneware - Set of 2
Vintage Style White Jar Stoneware - Set of 2 Sale price$456.00
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Vintage Tufted Havana Leather and Jute ArmchairVintage Tufted Havana Leather and Jute Armchair
Vintage Tufted Havana Leather and Jute Armchair Sale price$3,185.70
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Vintage White French Country Sideboard - Belle EscapeVintage White French Country Sideboard - Belle Escape
Vintage White French Country Sideboard Sale price$3,305.00
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Vintage-Inspired Iron Console TableVintage-Inspired Iron Console Table
Vintage-Inspired Iron Console Table Sale price$1,927.20
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Volcanic Black Top Grain Leather SofaVolcanic Black Top Grain Leather Sofa
Volcanic Black Top Grain Leather Sofa Sale price$5,995.00
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Voyager Leather Trunk Coffee TableVoyager Leather Trunk Coffee Table
Voyager Leather Trunk Coffee Table Sale price$4,395.00
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Walnut Carved Spanish Villa Console Table - Belle Escape
Walnut Carved Spanish Villa Console Table Sale price$2,295.00
Walnut Finish Solid Acacia Wood BenchWalnut Finish Solid Acacia Wood Bench
Walnut Finish Solid Acacia Wood Bench Sale price$1,175.00
Walnut Frame Modern Leather ArmchairWalnut Frame Modern Leather Armchair
Walnut Frame Modern Leather Armchair Sale price$3,990.00
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Walnut Heirloom Inspired ChestWalnut Heirloom Inspired Chest
Walnut Heirloom Inspired Chest Sale price$6,295.00
Walnut Rustic Manor 4-Door Sideboard - Belle EscapeWalnut Rustic Manor 4-Door Sideboard - Belle Escape
Walnut Rustic Manor 4-Door Sideboard Sale price$2,695.00
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Walnut Rustic Manor 5-Door Sideboard - Belle EscapeWalnut Rustic Manor 5-Door Sideboard - Belle Escape
Walnut Rustic Manor 5-Door Sideboard Sale price$4,075.00
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Warm Fluted Wood Console TableWarm Fluted Wood Console Table
Warm Fluted Wood Console Table Sale price$1,375.00
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Warm Oval Wooden Fluted Door SideboardWarm Oval Wooden Fluted Door Sideboard
Warm Oval Wooden Fluted Door Sideboard Sale price$2,295.00
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Warm Walnut French Country Hall CabinetWarm Walnut French Country Hall Cabinet
Warm Walnut French Country Hall Cabinet Sale price$1,714.00
Washed Gray Zelda Cabinet - Belle EscapeWashed Gray Zelda Cabinet - Belle Escape
Washed Gray Zelda Cabinet Sale price$7,390.00
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Washed Wood Courbe Buffet - Belle EscapeWashed Wood Courbe Buffet - Belle Escape
Washed Wood Courbe Buffet Sale price$5,390.00
Waterloo Wood Beaded Chandelier - Belle EscapeWaterloo Wood Beaded Chandelier
Waterloo Wood Beaded Chandelier Sale price$2,851.20
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Sold outWavy Base Wood Top Coffee Table - Belle EscapeWavy Base Wood Top Coffee Table - Belle Escape
Wavy Base Wood Top Coffee Table Sale price$3,709.00
Weathered Cane Door Cabinet - Belle EscapeWeathered Cane Door Cabinet - Belle Escape
Weathered Cane Door Cabinet Sale price$2,785.00
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