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Shipping & Terms

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Shipping in the U.S.

While some of our products are shipped directly from Belle Escape via FedEx Ground, many are shipped directly from manufacturers via various ground or freight carriers. Shipping and delivery days are Monday through Friday, excluding holidays. For products that we don't stock, estimated shipping times are noted in the product description. Most In-stock furniture items will be shipped within one to two weeks of placing your order and should be received within 7 to 10 business days after shipping. Sometimes shipping delays occur that are not within the control of Belle Escape. When you purchase an item from Belle Escape, we cannot guarantee a delivery date, as the shipping industry sometimes experiences backlogs and staff shortages that can delay delivery by days or sometimes weeks. By purchasing from us, you agree that you understand that delays can occur.

Many of our products, especially the hand-painted furniture, are made to order and can take between 4 and 12 weeks to ship. For furniture going to an address in the continental U.S., door-to-door shipping is free. This means that your furniture will be delivered in boxes to the front of your home at no additional charge. If you want White Glove Service, you can select this option in the drop-down box next to the item you're ordering. Please note that "White Glove" service includes delivery on the first floor; for items going up a flight of stairs, please select "White Glove Delivery with Stairs". If you have multiple furniture items, please call us for an estimate so that we can get you the most affordable price possible. Once an order is placed, we will confirm an estimated shipping timeframe with you via email.

Free Shipping Conditions

Free shipping applies to the contiguous U.S. only (excludes Alaska and Hawaii). Addresses that are "Remote" or accessible only by "Ferry" will incur an extra fee of $275 at the time of shipping. Addresses which are considered "Remote" by shipping carriers, which could mean in the mountains or countryside, will incur an additional fees ($495 - $995). Belle Escape reserve the right add additional fees for shipping when the piece is oversized and/or the address is outside of normal delivery areas. In this case, we will provide a Custom Quote.


White Glove Conditions

White Glove delivery includes 15 minutes of assembly. Some items, such as some beds, large cabinets with multiple pieces, and anything with a canopy, additional charges will apply for assembly. Standard White Glove Fees apply only to items that can be carried by two people into a home that is no more than 20-feet from the curb and with easy access through, and an elevator, or up a door or up a stairwell.

  • Additional fees will apply if your home is not easily accessible from the road (more than 20-feet from the truck).
  • Additional fees apply if an item requires more than two guys to get it up a stairwell.
  • Additional fees apply if a crane is required to get a piece into your home on a higher floor. 

Remote Location

There is a minimum $295 additional fee for Remote locations. We cannot pre-quote this because the fee depends upon the final weight of the item. You will be notified once the item is ready if the carrier applies a Remote Location fee.

International Shipping 

Please contact us for international shipping quotes. Items shipped outside of the U.S. cannot be returned or canceled. If shipping damage occurs with the carrier, you are responsible for not accepting the item and filing a claim directly with the carrier.

Antiques 

Antique items are sold in their original condition. Antiques have natural cracks and aging effects. Antiques cannot be returned. All sales are final.

Returns

BelleEscape.com will happily offer you a refund on most items if you return those items (exceptions are listed below) in their original condition within 7 days of receipt. ALL returns must be shipped back in the original packaging. Please note that the color of an item may vary on your screen. If you choose to return an item due to the color or any reason, you will be liable for outbound and return shipping, plus a restocking fee of 20%. Once the original item is returned, you will receive a CREDIT for the amount of the item, excluding shipping costs and a 20% restocking fee. Please inspect your furniture upon arrival to determine if there are any damages. If you detect any damage, do not accept the delivery and note the damage on the delivery form. If your item is damaged during delivery, we will repair it. If a repair is not possible, we will replace it as quickly as possible. If the box is dropped off, damages must be reported within 24 hours. In the event of special promotions or discounts, Belle Escape reserves the right to apply additional rules. Those rules will be posted on the relevant promotions pages at the time the offer is valid. Please call a customer care representative if you have any returns-related questions that are associated with these special offers.

Maritime Damage

Most of our furniture is shipped from Indonesia or South America. In rare instances, containers can get damaged in transit. If this happens, we will make the piece you ordered again and re-ship it as soon as it is ready. Maritime damage is typically related to sudden storms on the high seas. It is very rare, but it can happen and Belle Escape cannot be held liable for damages and delays for which we have no control. 

Items Which Cannot be Returned:

  • Furniture or decor that is made upon order (noted in product descriptions)
  • Items discounted for final sale
  • Custom order merchandise (made in the finish of your choice)
  • Clearance items with discounts over 25% off
  • One of a Kind Antiques

Please note that shipping is NOT refundable.

Belle Escape will not accept ANY returns or exchanges after 30 days (determined from the date you received the merchandise) for ANY reason.

Items Made Upon Order

There are no returns on hand-painted furniture as these items are made for you upon order. Because we do not stock these items and they have been ordered especially for you, they can not be canceled or returned. We initiate the production process within three days of your order being placed and pay to have it made upfront, so custom orders cannot be canceled. Custom orders take between 14-20 weeks to produce and ship, depending upon the item. If you have any questions about items made upon order, please email our Customer Care team at customerservice@BelleEscape.com.


Damages

Damages are rare as our items are very well packed. But please inspect your items upon delivery. If an item is damaged, this must be noted on the delivery invoice and we will need photos of the broken item and box. IF AN ITEM IS DAMAGED, DO NOT ACCEPT IT from the delivery company. If damaged items are accepted with White Glove Delivery, the DAMAGE MUST BE NOTED ON THE DELIVERY RECEIPT AND THE RESOLUTION IS A REPAIR, NOT A REPLACEMENT. In the event that the box is dropped off without your signature, DAMAGES MUST BE REPORTED WITHIN 24 HOURS of the delivery. Please note that our products are handmade, and colors and textures will vary.  Therefore, VARIATIONS IN COLORS AND TEXTURES ARE NOT CONSIDERED DAMAGE. Contact us immediately about the damage and email the photos of the damage to info@belleescape.com. If the damage is reported within 24 hours and/or the damage is noted on the delivery form, Belle Escape will arrange for the damaged item to be picked up and a new one to be delivered to you as quickly as possible. Once a furniture item is accepted in good condition, Belle Escape is not responsible for any damage that occurs while the piece is in your possession. All items pass a quality inspection before they ship, and when you accept aan item, it is now in your care. Any damage or breakage that happens while the furniture item is in you care is your responsiblity.

 

Order Cancelations

We reserve the right to cancel any order, including orders for items that have been discontinued, items priced at zero by accident, items that cannot be reasonably delivered to the shipping address, or for any legitimate reason. By agreeing to these terms, users, as reasonable adults, understand this. 

Non-custom orders may be canceled within 24 hours for a full refund. An order must be canceled BEFORE it ships, which is usually 2-7 days after an order is placed. Once an item ships, an order can be canceled or refused, but shipping both ways, plus a restocking fee will be deducted from the original amount paid. 

Coupons

Coupons can be used during the active time period. Two coupons cannot be combined. Coupons cannot be used on sale items. Designers and the Trade with an existing discount cannot combine a coupon with their discount. However, if we have an active coupon out for more than their discount, they can use that instead but must call in to place an order. In the event that a coupon is combined with a Designer or Trade discount or Sale price, that discount will be taken off and charged to the order. 

Coupons and Trade Discounts do not apply to items made upon order, customized items, or one-of-a-kind French antiques.

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Walnut Rustic Manor 5-Door Sideboard - Belle EscapeWalnut Rustic Manor 5-Door Sideboard - Belle Escape
Walnut Rustic Manor 5-Door Sideboard Sale price$4,075.00
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Warm Walnut French Country Hall CabinetWarm Walnut French Country Hall Cabinet
Warm Walnut French Country Hall Cabinet Sale price$1,714.00
Washed Gray Zelda Cabinet - Belle EscapeWashed Gray Zelda Cabinet - Belle Escape
Washed Gray Zelda Cabinet Sale price$7,390.00
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Washed Wood Courbe Buffet - Belle EscapeWashed Wood Courbe Buffet - Belle Escape
Washed Wood Courbe Buffet Sale price$5,390.00
Waterloo Wood Beaded Chandelier - Belle EscapeWaterloo Wood Beaded Chandelier
Waterloo Wood Beaded Chandelier Sale price$2,851.20
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Waverly Natural Rattan SideboardWaverly Natural Rattan Sideboard
Waverly Natural Rattan Sideboard Sale price$3,495.00
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Waverly Rope-Wrapped Drum Chandelier - Belle EscapeWaverly Rope-Wrapped Drum Chandelier - Belle Escape
Waverly Rope-Wrapped Drum Chandelier Sale price$795.00
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Wavy Base Wood Top Coffee Table - Belle EscapeWavy Base Wood Top Coffee Table - Belle Escape
Wavy Base Wood Top Coffee Table Sale price$3,709.00
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Weathered Cane Door Cabinet - Belle EscapeWeathered Cane Door Cabinet - Belle Escape
Weathered Cane Door Cabinet Sale price$2,785.00
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Weathered Grey Dining Chairs - Pair - Belle Escape
Weathered Grey Dining Chairs - Pair Sale price$2,240.00
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Weathered Mango French Wood BenchWeathered Mango French Wood Bench
Weathered Mango French Wood Bench Sale price$1,375.00
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Weathered Oak Three Drawer NightstandWeathered Oak Three Drawer Nightstand
Weathered Oak Three Drawer Nightstand Sale price$1,895.00
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Weathered Provence Dining Table - Belle EscapeWeathered Provence Dining Table - Belle Escape
Weathered Provence Dining Table Sale price$1,975.00
Weathered Round Convex Mirror - Belle EscapeWeathered Round Convex Mirror - Belle Escape
Weathered Round Convex Mirror Sale price$1,388.00
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Weathered Stoneware Fleur-De-Lis Sculptures - Belle EscapeWeathered Stoneware Fleur-De-Lis Sculptures - Belle Escape
Weathered Stoneware Fleur-De-Lis Sculptures Sale price$395.00
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Weathered Wood Cubby Cabinet and Table - Belle EscapeWeathered Wood Cubby Cabinet and Table - Belle Escape
Weathered Wood Cubby Cabinet and Table Sale price$8,790.00
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Weathered Wood French Coffee Table with Drawers - Belle EscapeWeathered Wood French Coffee Table with Drawers - Belle Escape
Weathered Wood French Coffee Table with Drawers Sale price$2,390.00
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Weathered Wood French Side Table - Belle EscapeWeathered Wood French Side Table - Belle Escape
Weathered Wood French Side Table Sale price$970.00
Wheat Sheaf Pedestal Dining Table - Belle EscapeWheat Sheaf Pedestal Dining Table - Belle Escape
Wheat Sheaf Pedestal Dining Table Sale priceFrom $3,995.00
Wheat Sheaf Round Dining TableWheat Sheaf Round Dining Table - Belle Escape
Wheat Sheaf Round Dining Table Sale price$1,984.00
Whimsy Barn Wood Buffet - Belle Escape
Whimsy Barn Wood Buffet Sale price$2,895.00
White & Gold Iron Glam Chandelier - Belle EscapeWhite & Gold Iron Glam Chandelier - Belle Escape
White & Gold Iron Glam Chandelier Sale price$1,733.60
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White & Gold Round Contemporary Accent Table - Belle Escape
White & Gold Round Contemporary Accent Table Sale price$395.00
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White 9-Drawer Contemporary Chest - Belle Escape
White 9-Drawer Contemporary Chest Sale price$4,975.00
White Abstract Ceramic Sculptures Set of TwoWhite Abstract Ceramic Sculptures Set of Two
White Abstract Ceramic Sculptures Set of Two Sale price$345.00
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White Alabaster Marble Square Coffee TableWhite Alabaster Marble Square Coffee Table
White Alabaster Marble Square Coffee Table Sale price$1,795.00
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White Bamboo Motif Dining Chairs - Set - Belle EscapeWhite Bamboo Motif Dining Chairs - Set - Belle Escape
White Bamboo Motif Dining Chairs - Set Sale price$1,484.00
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White Bastille Love Chair - Belle EscapeWhite Bastille Love Chair - Belle Escape
White Bastille Love Chair Sale price$2,370.00
White Binah Teak Counter Stools - Belle EscapeWhite Binah Teak Counter Stools - Belle Escape
White Binah Teak Counter Stools Sale priceFrom $875.00
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White Boho Floral Ceramic Wall Art - Belle EscapeWhite Boho Floral Ceramic Wall Art - Belle Escape
White Boho Floral Ceramic Wall Art Sale price$850.00
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White Brass Flower Curved Sideboard - Belle EscapeWhite Brass Flower Curved Sideboard - Belle Escape
White Brass Flower Curved Sideboard Sale price$4,171.20
White Brass Shagreen NightstandWhite Brass Shagreen Nightstand
White Brass Shagreen Nightstand Sale price$9,259.00
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White Brie Farmhouse Dining Table - Belle EscapeWhite Brie Farmhouse Dining Table - Belle Escape
White Brie Farmhouse Dining Table Sale price$3,864.00
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Sold outMadora Console Table, Bungalow White - Belle EscapeMadora Console Table, Bungalow White - Belle Escape
White Bungalow Console Table Sale price$1,595.00
White Cane Back Side Dining Chairs - Belle EscapeWhite Cane Back Side Dining Chairs - Belle Escape
White Cane Back Side Dining Chairs Sale price$1,395.00
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White Ceramic Floral Accent Table - Belle EscapeWhite Ceramic Floral Accent Table - Belle Escape
White Ceramic Floral Accent Table Sale price$906.40
White Coastal Cane Dining Chair - Belle EscapeWhite Coastal Cane Dining Chair - Belle Escape
White Coastal Cane Dining Chair Sale priceFrom $995.00
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White Coral Sconce
White Coral Sconce Sale price$563.20
White Cortina Curved Leg Dining Chairs - PairWhite Cortina Curved Leg Dining Chairs - Pair
White Cortina Curved Leg Dining Chairs - Pair Sale price$2,544.00
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White Cottage Burst Dining Table - Belle Escape
White Cottage Burst Dining Table Sale priceFrom $3,295.00
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White Cottage Diamond 3-Drawer Chest - Belle Escape
White Cottage Diamond 3-Drawer Chest Sale price$2,835.00
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White Cushioned Back French Chairs - Belle EscapeWhite Cushioned Back French Chairs - Belle Escape
White Cushioned Back French Chairs Sale priceFrom $1,390.00
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White Distressed Farm Chest - Belle EscapeWhite Distressed Farm Chest - Belle Escape
White Distressed Farm Chest Sale price$4,190.00
White Distressed Wall Clock - Belle EscapeWhite Distressed Wall Clock - Belle Escape
White Distressed Wall Clock Sale price$330.00
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White Elle Mindi Wood Round Dining Table - Belle EscapeWhite Elle Mindi Wood Round Dining Table - Belle Escape
White Elle Mindi Wood Round Dining Table Sale price$1,995.00
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White Farm Town Wall Sconce - Belle Escape
White Farm Town Wall Sconce Sale price$466.40
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White Farmhouse ChestWhite Farmhouse Chest
White Farmhouse Chest Sale price$3,419.00
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White Farmhouse Gateleg Dining Table - Belle EscapeWhite Farmhouse Gateleg Dining Table - Belle Escape
White Farmhouse Gateleg Dining Table Sale price$2,369.00
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