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Shipping & Terms

Shipping in the U.S.

While some of our products are shipped directly from Belle Escape via FedEx Ground, many are shipped directly from manufacturers via various ground or freight carriers. Shipping and delivery days are Monday through Friday, excluding holidays. For products that we don't stock, estimated shipping times are noted in the product description. Most In-stock furniture items will be shipped within one to two weeks of placing your order and should be received within 7 to 10 business days after shipping. Sometimes, shipping delays that are not within the control of Belle Escape occur. When you purchase an item from Belle Escape, we cannot guarantee a delivery date, as the shipping industry sometimes experiences backlogs and staff shortages that can delay delivery by days or sometimes weeks. By purchasing from us, you agree that you understand that delays can occur.

Many of our products, especially hand-painted furniture, are made to order and can take between 4 and 12 weeks to ship. Door-to-door shipping is free for furniture going to an address in the continental U.S.. This means your furniture will be delivered in boxes to the front of your home at no additional charge. If you want White Glove Service, select this option in the drop-down box next to your order item. Please note that "White Glove" service includes delivery on the first floor; for items going up a flight of stairs, please select "White Glove Delivery with Stairs". If you have multiple furniture items, please call us for an estimate so we can get you the most affordable price possible. Once an order is placed, we will confirm an estimated shipping timeframe with you via email.

Free Shipping Conditions

Free shipping only applies to the contiguous U.S. (excludes Alaska and Hawaii). Addresses that are "Remote" or accessible only by "Ferry" will incur an extra fee of $275 at the time of shipping. Addresses considered "Remote" by shipping carriers, which could mean in the mountains or countryside, will incur additional fees ($495 - $995). Belle Escape reserves the right to add extra fees for shipping when the piece is oversized and/or the address is outside of normal delivery areas. In this case, we will provide a Custom Quote.

White Glove Conditions

White Glove delivery includes 15 minutes of assembly. Some items, such as some beds, large cabinets with multiple pieces, and anything with a canopy, additional charges will apply for assembly. Standard White Glove Fees apply only to items that can be carried by two people into a home that is no more than 20-feet from the curb and with easy access through, and an elevator, or up a door or up a stairwell.

Additional fees will apply if your home is not easily accessible from the road (more than 20-feet from the truck).
Additional fees apply if an item requires more than two guys to get it up a stairwell.
Additional fees apply if a crane is required to get a piece into your home on a higher floor.

Remote Location

There is a minimum additional fee of $395 for Remote locations. We cannot provide a pre-quote for this because the fee depends on the final weight of the item. You will be notified once the item is ready if the carrier applies a Remote Location fee. Remote locations include most cities in Montana, Wyoming, Idaho, North Dakota, South Dakota, and Alaska. Additionally, it encompasses remote areas in all states across the country.

International Shipping

Please contact us for international shipping quotes. Items shipped outside of the U.S. cannot be returned or canceled. If shipping damage occurs with the carrier, you are responsible for not accepting the item and filing a claim directly with the carrier.

Antiques

Antique items are sold in their original condition. Antiques have natural cracks and aging effects. Antiques cannot be returned. All sales are final.

Returns

BelleEscape.com will happily offer you a refund on most items if you return those items (exceptions are listed below) in their original condition within 7 days of receipt. ALL returns must be shipped back in the original packaging. Please note that the color of an item may vary on your screen. If you choose to return an item due to the color or any other reason, you will be liable for outbound and return shipping, plus a restocking fee of 20%. Once the original item is returned, you will receive a credit for the item's full value, minus shipping costs and a 20% restocking fee. Please inspect your furniture upon arrival to determine if there are any damages. If you accept an item delivered via White Glove delivery, you are responsible for packing and shipping an item back within 7 days.

If you detect any damage, do not accept the delivery and note the damage on the delivery form. If your item is damaged during delivery, we will repair it. If a repair is not possible, we will replace it as quickly as possible if it is in stock, or we will file a claim, pick up the damaged item, and issue a refund once the claim is processed. If the box is dropped off, damages must be reported within 24 hours. In the event of special promotions or discounts, Belle Escape reserves the right to apply additional rules. Those rules will be posted on the relevant promotions pages at the time the offer is valid. Please call a customer care representative if you have any returns-related questions about these special offers.

Maritime Damage

Most of our furniture is shipped from Indonesia or South America. In rare instances, containers can get damaged in transit. If this happens, we will make the piece you ordered again and re-ship it as soon as it is ready. Maritime damage is typically related to sudden storms on the high seas. It is very rare, but it can happen, and Belle Escape cannot be held liable for damages and delays for which we have no control.

Items Which Cannot be Returned:

Furniture or decor that is made upon order (noted in product descriptions)
Items discounted for final sale
Custom order merchandise (made in the finish of your choice)
Clearance items with discounts over 25% off
One-of-a-Kind Antiques

Please note that shipping is NOT refundable.

Belle Escape will not accept ANY returns or exchanges after 30 days (determined from the date you received the merchandise) for ANY reason.

Items Made Upon Order

Items made upon order in the finish or size of your choice cannot be returned under any circumstances. Because we do not stock these items and they have been ordered especially for you, they can not be canceled or returned. We initiate the production process within three days of placing your order and pay to make it upfront, so custom orders cannot be canceled. Custom orders made at the finish of your choice are based on the color you choose, but each piece is made by hand, so variations should be expected. No two custom items will ever look alike. If you select the color shown, it will be based on that color but will never look exactly like the original. Depending on the item, custom orders take 14-20 weeks to produce and ship. If you have any questions about items made upon order, please email our Customer Care team at customerservice@BelleEscape.com.

Damages

Damages are rare as our items are very well packed. But please inspect your items upon delivery. If an item is damaged, this must be noted on the delivery invoice, and we will need photos of the broken item and box. IF AN ITEM IS DAMAGED, DO NOT ACCEPT IT from the delivery company. If damaged items are accepted with White Glove Delivery, the DAMAGE MUST BE NOTED ON THE DELIVERY RECEIPT, AND THE RESOLUTION IS A REPAIR, NOT A REPLACEMENT. IF YOU ACCEPT AN ITEM WITH DAMAGE, YOU AGREE THAT YOU ACCEPT IT AS IS WITH THE UNDERSTANDING THAT WE WILL REPAIR IT TO THE BEST OF OUR ABILITY ONE TIME. ANY FURTHER REPAIRS WILL BE YOUR RESPONSIBILITY.

In the event that the box is dropped off without your signature, DAMAGES MUST BE REPORTED WITHIN 24 HOURS of the delivery. Our products are handmade, and colors and textures will vary. Therefore, VARIATIONS IN COLORS AND TEXTURES ARE NOT CONSIDERED DAMAGE. Contact us immediately about the damage and email the photos to info@belleescape.com. If the damage is reported within 24 hours and/or the damage is noted on the delivery form, Belle Escape will arrange for the damaged item to be picked up and a new one to be delivered to you as quickly as possible. Once a furniture item is accepted in good condition, Belle Escape is not responsible for any damage that occurs while the piece is in your possession. All items pass a quality inspection before they ship, and when you accept an item, it is now in your care. Any damage or breakage that happens while the furniture is in your care is your responsibility.

Faux Bois Items Cannot be Returned

Our faux bois items all come with natural hairline cracks that occur and are part of the natural beauty and uniqueness of each concrete piece. These are part of the natural curing process of concrete, but they do not affect durability or structural integrity because of the steel frame underneath. Faux bois item will arrive with some hairline cracks and cannot be returned "as damaged," as this is natural. Also, due to the crate shipping method, faux bois items cannot be returned.

Order Cancelations

We reserve the right to cancel any order, including orders for discontinued items, items priced at zero by accident, items that cannot be reasonably delivered to the shipping address, or for any legitimate reason. By agreeing to these terms, users, as reasonable adults, understand this.

Non-custom orders may be canceled within 24 hours for a full refund. An order must be canceled BEFORE it ships, which is usually 2-7 days after it is placed. Once an item ships, an order can be canceled or refused, but shipping both ways, plus a restocking fee, will be deducted from the original amount paid.

Coupons

Coupons can be used during the active period. Two coupons cannot be combined. Coupons cannot be used on sale items. Designers and the Trade with an existing discount cannot combine a coupon with their discount. However, if we have an active coupon for more than their discount, they can use that instead, but must call in to place an order. If a coupon is combined with a Designer or Trade discount or a sale price, that discount will be taken off and charged to the order.

Coupons and Trade Discounts do not apply to custom items made upon order, customized items, or one-of-a-kind French antiques.

White French country cross-back chair with a natural woven rattan seat.

White French Cafe Bistro Dining Chair - Belle Escape

White Tuileries Bistro Dining Chairs - Set of 2

$1,175.00

White Tuscan Demilune Sideboard

$3,295.00

Quick Ship

Cream tufted velvet round ottoman with gold metal base in shabby chic style.

White Velvet Accent Stool

$395.00

Quick Ship

White Venetian Bookcase with Drawers

$4,495.00

Shabby chic white 3-drawer nightstand with ornate carvings and dark metal handles.

White French country style 3-drawer nightstand with antique bronze handles.

White Venetian Curved Drawer Side Chest

From $2,195.00

White VilleFranche Farmhouse Buffet

$3,899.40

White French country style sideboard with three paneled doors and vintage hardware.

White Vintage Louis XVI Buffet

$3,775.00

White Washed Gray Farmhouse Chest

$3,590.00

Quick Ship

French country style wooden bench with beige upholstered cushion in a natural wood finish.

White Washed Oak Parlor Bench

$1,135.00

Quick Ship

French country rectangular dining table with dark wood top and white tapered legs.

White Wood Top Country Dining Table

From $3,475.00

Quick Ship

White Woven Bohemian Chandelier

$1,073.60

Quick Ship

Cream woven dome pendant light in a natural boho coastal style.

White Woven Jute Dome Pendant

$1,395.00

Quick Ship

White marble top dining table with grey turned pedestal legs in French country style

White marble top rectangular dining table with turned pedestal legs in French country style.

White Zephyr Ceramic Top Farmhouse Dining Table

$4,995.00

White farmhouse style wooden dining table with decorative turned legs.

Creamy white farmhouse style wooden dining table with ornate turned spindle legs.

White-Washed Long Dining Table

$1,995.00

Quick Ship

Natural boho rattan tiered pendant chandelier in a light cream coastal style.

Natural boho rattan tiered pendant light in cream, featuring a textured coastal style.

Whitewash Antibes Rattan Chandelier

From $1,592.80

Quick Ship

White shabby chic wooden dresser with nine drawers in French country style.

Distressed white French country style 9-drawer dresser with gold knobs.

Whitewashed Cottage Nine-Drawer Dresser

$3,795.00

Quick Ship

Rustic round wooden pedestal dining table in a weathered French country style.

Whitewashed Farmhouse Pedestal Dining Table

$2,795.00

Quick Ship

French country style white washed sideboard with curved doors and drawers

Whitewashed Wood Curved Courbe Buffet

$5,495.00

Quick Ship

Boho style woven rattan pendant light fixture in natural and dark brown tones.

Wicker Beige and Black Saucer Chandelier

$1,161.60

Quick Ship

Boho style rattan pendant light with a woven wicker shade and white globe bulb

Natural boho woven rattan pendant light with a round white globe shade in a coastal style.

Wicker Turbine Outdoor Pendant

$2,411.20

Quick Ship

French country style round pedestal table in a weathered natural wood finish.

Willow Creek Round Dining Table

$4,995.00

Quick Ship

Beige fabric upholstered dining chair with nailhead trim and wooden legs in farmhouse style.

Pair of beige linen upholstered dining chairs with nailhead trim and wooden legs in farmhouse style

Wing Back Nail Studded Dining Chairs - Set of 2

$1,695.00

Quick Ship

Cream linen upholstered dining chair with nailhead trim and dark wood legs in French country style.

Wingback Contemporary Dining Chair

From $975.00

Quick Ship

Beige linen wingback accent chair with nailhead trim and dark wood legs in shabby chic style.

Wingback Nailhead Accent Chair

$2,495.00

Quick Ship

Rustic farmhouse dining table in light beige wood with carved trestle base and decorative edge.

Rustic light wood French country dining table with carved rope edge and trestle base

Wire Brushed Pamplona Dining Table

From $4,295.00

Gold dandelion-style chandelier with silver floral glass shades in a nature-inspired boho style.

Wish Flower Silver & Gold Chandelier

$3,467.20

Quick Ship

Gold dandelion wall sconce with silver floral metalwork in a boho farmhouse style.

Wish Flower Silver and Gold Wall Sconce

$651.20

Quick Ship

Natural wood armchair with woven rush seat in a coastal boho style.

Wishbone Rush Seat Dining Chair

From $1,095.00

Quick Ship

Rustic wooden storage ottoman with beige tufted fabric top and black metal trim in farmhouse style.

Wood and Metal Crate Ottoman - Belle Escape

Wood and Metal Crate Ottoman Stool

$1,290.00

Quick Ship

Natural boho rattan fringe chandelier with white wooden bead accents.

Wood Beaded Natural Raffia Chandelier

$2,780.80

Quick Ship

Cream French country style two-drawer nightstand with beaded detailing and turned legs.

Wood Beaded Secret Drawer Chest

$1,995.00

Bamboo style wooden bar stool with cream upholstered seat in a coastal farmhouse style.

Wood Carved Bamboo Counter Stool

From $1,149.00

Quick Ship

Cream tufted upholstery bench with dark wood carved base in French country style.

White tufted upholstered daybed with dark carved wood base in French country style

Wood Platform Chaise Tufted Sofa Daybed

$4,995.00

Wood Platform Gray Sofa Sectional

$5,930.00

Quick Ship

Cream upholstered armchair with wooden base and turned legs in a farmhouse style.

Cream linen armchair with a large back pillow and rustic weathered wood base in French country style.

Wood Platform Lounge Chair

$4,695.00

Natural boho light wood log stump side table with cylindrical vertical timber design.

Wood Spoke Accent Table

$895.00

Quick Ship

Wood Stained Antoinette Coffee Table

$3,295.00

Wood Stained Antoinette Display Table

$1,995.00

Brown wood arched headboard bed frame in a rustic farmhouse style.

Wood Stained Arched Scalloped Bed

From $9,795.00

Quick Ship

Wood Stained Couronne Vintage French Bookcase

$4,275.00

Rustic brown wood farmhouse dining table with turned spindle legs.

Wood Stained Farmhouse Dining Table

$3,995.00

Quick Ship

Brown wooden ladder back dining chair in a classic farmhouse style.

Pair of brown wooden ladder-back dining chairs in a French country style.

Wood Stained French Country Ladder Back Side Chair

From $1,295.00

Wood Stained French Louis Oval Dining Table

From $3,995.00

An oval wooden pedestal table with ornate carved legs and a rich medium-brown finish, shown against a plain white background.

Wood Stained French Scroll Round Dining Table

From $2,475.00

An oval-back barstool with a warm brown wood frame, featuring a cushioned white seat and a woven white backrest.

Two matching bar stools with oval backrests, upholstered in white fabric, and supported by brown wooden frames with decorative crossbars, shown on a plain white background.

Wood Stained Saint German French Stool

From $1,395.00

White distressed French country sideboard with natural wood top and two cabinet doors.

Wood Top Cottage Chic Sideboard

$2,719.00

French country style 3-drawer wooden dresser in distressed off-white with natural wood top.

Three-drawer French country dresser in distressed light gray with wooden top and vintage knobs.

Wood Top Cream French Country Chest

$4,190.00

Quick Ship

Oval French country dining table with a natural wood top and distressed white carved legs.

Oval French country dining table with a brown wood top and white distressed legs

Wood Top French Louis Oval Dining Table

From $3,795.00

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