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Shipping & Terms

Shipping in the U.S.

While some of our products are shipped directly from Belle Escape via FedEx Ground, many are shipped directly from manufacturers via various ground or freight carriers. Shipping and delivery days are Monday through Friday, excluding holidays. For products that we don't stock, estimated shipping times are noted in the product description. Most In-stock furniture items will be shipped within one to two weeks of placing your order and should be received within 7 to 10 business days after shipping. Sometimes, shipping delays that are not within the control of Belle Escape occur. When you purchase an item from Belle Escape, we cannot guarantee a delivery date, as the shipping industry sometimes experiences backlogs and staff shortages that can delay delivery by days or sometimes weeks. By purchasing from us, you agree that you understand that delays can occur.

Many of our products, especially hand-painted furniture, are made to order and can take between 4 and 12 weeks to ship. Door-to-door shipping is free for furniture going to an address in the continental U.S.. This means your furniture will be delivered in boxes to the front of your home at no additional charge. If you want White Glove Service, select this option in the drop-down box next to your order item. Please note that "White Glove" service includes delivery on the first floor; for items going up a flight of stairs, please select "White Glove Delivery with Stairs". If you have multiple furniture items, please call us for an estimate so we can get you the most affordable price possible. Once an order is placed, we will confirm an estimated shipping timeframe with you via email.

Free Shipping Conditions

Free shipping only applies to the contiguous U.S. (excludes Alaska and Hawaii). Addresses that are "Remote" or accessible only by "Ferry" will incur an extra fee of $275 at the time of shipping. Addresses considered "Remote" by shipping carriers, which could mean in the mountains or countryside, will incur additional fees ($495 - $995). Belle Escape reserves the right to add extra fees for shipping when the piece is oversized and/or the address is outside of normal delivery areas. In this case, we will provide a Custom Quote.

White Glove Conditions

White Glove delivery includes 15 minutes of assembly. Some items, such as some beds, large cabinets with multiple pieces, and anything with a canopy, additional charges will apply for assembly. Standard White Glove Fees apply only to items that can be carried by two people into a home that is no more than 20-feet from the curb and with easy access through, and an elevator, or up a door or up a stairwell.

Additional fees will apply if your home is not easily accessible from the road (more than 20-feet from the truck).
Additional fees apply if an item requires more than two guys to get it up a stairwell.
Additional fees apply if a crane is required to get a piece into your home on a higher floor.

Remote Location

There is a minimum additional fee of $395 for Remote locations. We cannot provide a pre-quote for this because the fee depends on the final weight of the item. You will be notified once the item is ready if the carrier applies a Remote Location fee. Remote locations include most cities in Montana, Wyoming, Idaho, North Dakota, South Dakota, and Alaska. Additionally, it encompasses remote areas in all states across the country.

International Shipping

Please contact us for international shipping quotes. Items shipped outside of the U.S. cannot be returned or canceled. If shipping damage occurs with the carrier, you are responsible for not accepting the item and filing a claim directly with the carrier.

Antiques

Antique items are sold in their original condition. Antiques have natural cracks and aging effects. Antiques cannot be returned. All sales are final.

Returns

BelleEscape.com will happily offer you a refund on most items if you return those items (exceptions are listed below) in their original condition within 7 days of receipt. ALL returns must be shipped back in the original packaging. Please note that the color of an item may vary on your screen. If you choose to return an item due to the color or any other reason, you will be liable for outbound and return shipping, plus a restocking fee of 20%. Once the original item is returned, you will receive a credit for the item's full value, minus shipping costs and a 20% restocking fee. Please inspect your furniture upon arrival to determine if there are any damages. If you accept an item delivered via White Glove delivery, you are responsible for packing and shipping an item back within 7 days.

If you detect any damage, do not accept the delivery and note the damage on the delivery form. If your item is damaged during delivery, we will repair it. If a repair is not possible, we will replace it as quickly as possible if it is in stock, or we will file a claim, pick up the damaged item, and issue a refund once the claim is processed. If the box is dropped off, damages must be reported within 24 hours. In the event of special promotions or discounts, Belle Escape reserves the right to apply additional rules. Those rules will be posted on the relevant promotions pages at the time the offer is valid. Please call a customer care representative if you have any returns-related questions about these special offers.

Maritime Damage

Most of our furniture is shipped from Indonesia or South America. In rare instances, containers can get damaged in transit. If this happens, we will make the piece you ordered again and re-ship it as soon as it is ready. Maritime damage is typically related to sudden storms on the high seas. It is very rare, but it can happen, and Belle Escape cannot be held liable for damages and delays for which we have no control.

Items Which Cannot be Returned:

Furniture or decor that is made upon order (noted in product descriptions)
Items discounted for final sale
Custom order merchandise (made in the finish of your choice)
Clearance items with discounts over 25% off
One-of-a-Kind Antiques

Please note that shipping is NOT refundable.

Belle Escape will not accept ANY returns or exchanges after 30 days (determined from the date you received the merchandise) for ANY reason.

Items Made Upon Order

Items made upon order in the finish or size of your choice cannot be returned under any circumstances. Because we do not stock these items and they have been ordered especially for you, they can not be canceled or returned. We initiate the production process within three days of placing your order and pay to make it upfront, so custom orders cannot be canceled. Custom orders made at the finish of your choice are based on the color you choose, but each piece is made by hand, so variations should be expected. No two custom items will ever look alike. If you select the color shown, it will be based on that color but will never look exactly like the original. Depending on the item, custom orders take 14-20 weeks to produce and ship. If you have any questions about items made upon order, please email our Customer Care team at customerservice@BelleEscape.com.

Damages

Damages are rare as our items are very well packed. But please inspect your items upon delivery. If an item is damaged, this must be noted on the delivery invoice, and we will need photos of the broken item and box. IF AN ITEM IS DAMAGED, DO NOT ACCEPT IT from the delivery company. If damaged items are accepted with White Glove Delivery, the DAMAGE MUST BE NOTED ON THE DELIVERY RECEIPT, AND THE RESOLUTION IS A REPAIR, NOT A REPLACEMENT. IF YOU ACCEPT AN ITEM WITH DAMAGE, YOU AGREE THAT YOU ACCEPT IT AS IS WITH THE UNDERSTANDING THAT WE WILL REPAIR IT TO THE BEST OF OUR ABILITY ONE TIME. ANY FURTHER REPAIRS WILL BE YOUR RESPONSIBILITY.

In the event that the box is dropped off without your signature, DAMAGES MUST BE REPORTED WITHIN 24 HOURS of the delivery. Our products are handmade, and colors and textures will vary. Therefore, VARIATIONS IN COLORS AND TEXTURES ARE NOT CONSIDERED DAMAGE. Contact us immediately about the damage and email the photos to info@belleescape.com. If the damage is reported within 24 hours and/or the damage is noted on the delivery form, Belle Escape will arrange for the damaged item to be picked up and a new one to be delivered to you as quickly as possible. Once a furniture item is accepted in good condition, Belle Escape is not responsible for any damage that occurs while the piece is in your possession. All items pass a quality inspection before they ship, and when you accept an item, it is now in your care. Any damage or breakage that happens while the furniture is in your care is your responsibility.

Faux Bois Items Cannot be Returned

Our faux bois items all come with natural hairline cracks that occur and are part of the natural beauty and uniqueness of each concrete piece. These are part of the natural curing process of concrete, but they do not affect durability or structural integrity because of the steel frame underneath. Faux bois item will arrive with some hairline cracks and cannot be returned "as damaged," as this is natural. Also, due to the crate shipping method, faux bois items cannot be returned.

Order Cancelations

We reserve the right to cancel any order, including orders for discontinued items, items priced at zero by accident, items that cannot be reasonably delivered to the shipping address, or for any legitimate reason. By agreeing to these terms, users, as reasonable adults, understand this.

Non-custom orders may be canceled within 24 hours for a full refund. An order must be canceled BEFORE it ships, which is usually 2-7 days after it is placed. Once an item ships, an order can be canceled or refused, but shipping both ways, plus a restocking fee, will be deducted from the original amount paid.

Coupons

Coupons can be used during the active period. Two coupons cannot be combined. Coupons cannot be used on sale items. Designers and the Trade with an existing discount cannot combine a coupon with their discount. However, if we have an active coupon for more than their discount, they can use that instead, but must call in to place an order. If a coupon is combined with a Designer or Trade discount or a sale price, that discount will be taken off and charged to the order.

Coupons and Trade Discounts do not apply to custom items made upon order, customized items, or one-of-a-kind French antiques.

Mid-century modern wooden sideboard with geometric carved 3D relief pattern in natural brown.

Mid Century Geometric Door Buffet

$2,995.00

Quick Ship

Round back dining chair with white textured upholstery and warm wood finish in French country style

Mid Century Modern Round Back Dining Chair

From $1,595.00

French country style wooden armchair with white boucle upholstery and round backrest.

Mid Century Modern Round Back Dining Armchair

From $1,895.00

Natural wood triangular coffee table with a warm brown finish in a modern boho style.

Mid-century modern walnut wood triangular dining table with tapered legs.

Mid Century Natural Wood Coffee Table

$995.00

Quick Ship

Mid-century modern armchair with dark charcoal textured fabric and warm wood frame.

Mid-century modern accent chair with orange fabric upholstery and dark wood frame.

Mid Century Retro Charm Accent Chair

$1,995.00

Quick Ship

Mid-century modern counter stool with white upholstered seat and dark wood frame with gold accents

Mid-Century Atlas Counter Stool

From $1,675.00

Quick Ship

Live edge solid wood dining table with dark metal tapered legs in a farmhouse style.

Mid-Century Dining Table in Walnut

$1,595.00

Quick Ship

Dark brown wooden dining chair with a beige upholstered seat in a classic style.

Mid-Century Klismos Upholstered Side Chair

From $1,475.00

Navy blue faux leather armchair with gold nailhead trim and wooden legs in a modern farmhouse style.

Mid-Century Modern Deep Navy Accent Chair

$1,395.00

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Mid-century modern walnut dining chair with a white cushioned seat.

Mid-Century Modern Upholstered Side Chair

From $1,495.00

Mid-century modern wooden dining chair in a natural honey finish.

Mid-Century Modern Wood Side Chair

From $1,495.00

Dark wood mid-century modern armchair with a cream upholstered seat cushion.

Mid-Century Wooden Upholstered Dining Chair

From $1,295.00

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Beige upholstered accent chair with a brown leather lumbar pillow and dark wood legs.

Midcentury Two-Tone Barrel Accent Chair

$1,495.00

Quick Ship

Grey and gold geometric patterned two-door accent cabinet in a contemporary style.

Midnight Blue Bel Air Leather Buffet - Belle Escape

Midnight Blue Bel Air Leather Sideboard

$3,015.00

Quick Ship

Midnight Blue Diamond Weave Rattan Headboard - Queen

$2,795.00

Quick Ship

Black metal wire tiered pendant light in a modern boho farmhouse style

Midnight Canopy Tiered Iron Chandelier

$1,895.00

Quick Ship

Gold metal pendant light with green glass leaf accents in a natural boho style

Midsummer Nights Bloom Pendant

$1,443.20

Quick Ship

Mini Crystal Shabby Chandelier

$995.00

Quick Ship

Mini Pink Shabby Chandelier

$875.00

Quick Ship

Elegant white shabby chic chandelier with ornate detailing and four candle-style bulbs

Mini White Shabby Chic Chandelier

$495.00

Quick Ship

Brown round farmhouse dining table with a pedestal base and metal accents.

Round oak farmhouse dining table with a dark pedestal base and expanded top.

Mink Brown Tower Jupe Dining Table

From $7,295.00

Quick Ship

Round wooden pedestal dining table with rustic farmhouse style and octagonal base

Round wooden dining table with pedestal base, French country farmhouse style

Mink Wood Giselle Jupe Dining Table

From $7,495.00

Quick Ship

Mirror Top Scroll Accent Table

$1,495.00

Quick Ship

Mirrored Honeycomb Cabinet - Belle Escape

Mirrored Honeycomb Shelved Armoire

$6,390.00

Quick Ship

Cream white wingback armchair with dark wood turned legs in a French country style.

Mission Style Accent Chair

$2,795.00

Farmhouse style brown wooden console table with carved pedestal legs.

Rustic farmhouse dining table in brown wood with ornate carved legs

Mocha Pedestal Console Table

$2,015.00

Moda Axel Base Round Dining Table

$6,675.00

Quick Ship

Blue velvet channel-tufted loveseat sofa with wooden legs in modern shabby chic style.

Moda Blue Velvet Bench

$1,570.00

Quick Ship

Round dark brown wooden dining table with a sculptural pedestal base in a farmhouse style.

Moda Cambridge Round Dining Table

$3,995.00

Quick Ship

Beige upholstered swivel accent chair with a gold metal base in a modern style.

Moda Gold Base Swivel Lounge Chair

$2,475.00

Quick Ship

Dusty rose velvet futon sofa with vertical tufting and light wood legs in a modern style.

Moda Pink Velvet Bench

$1,570.00

Quick Ship

White faux fur sofa with light wood legs in a natural boho style.

Moda White Faux Fur Settee

$1,570.00

Quick Ship

Modella Farmhouse Trestle Table

$3,495.00

Quick Ship

Modern bronze-finished metal console table with a minimalist rectangular design.

Modern Aged Bronze Coffee Table

$3,070.00

Quick Ship

French country style beige upholstered dining chair with carved wooden legs

Beige fabric dining chair with nailhead trim and turned wooden legs in French country style

Modern Arched Back Cafe Chairs

From $1,170.00

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Cream upholstered dining chair with light wood frame in a modern farmhouse style.

Modern Ashwood Upholstered Dining Chair

From $1,195.00

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Black round side table with four curved legs and gold metal accents in a modern style.

Modern black wooden round side table with gold accents and a pedestal base.

Modern Black Brass Tip Accent Table

$1,311.20

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Hexagonal white washed wood coffee table with textured carved sides in a natural boho style.

Modern Bohemian Bleached Oak Coffee Table - Belle Escape

Modern Bleached Oak Coffee Table

$4,695.00

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Cream white boucle swivel accent chair in a modern farmhouse style.

White bouclé swivel barrel chair in a modern coastal style.

Modern Boucle Swivel Barrel Chair in Performance Fabric

$2,275.00

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Modern Brass Fleur Demilune Sideboard

$4,171.20

Quick Ship

Brown leather barrel armchair with a modern gold metal frame in a contemporary style.

Modern Brown Leather Brass Dining Chair

From $1,695.00

Quick Ship

Brown leather tufted three-seater sofa with mid-century modern style and dark wood legs.

Brown tufted leather sofa with a curved back and dark wood legs in a mid-century style.

Modern Brown Stitched Leather Sofa

$6,795.00

Quick Ship

Round dark wood pedestal dining table with decorative nailhead trim in farmhouse style.

Modern Grey Wood Studded Dining Table - Belle Escape

Modern Brown Wood Studded Dining Table

$2,995.00

Quick Ship

Modern Chic Oval Dining Table

$6,695.00

Modern Coastal Cottage Sideboard

$4,239.00

Quick Ship

Modern square brass coffee table with a weathered gold finish and black pedestal base.

Industrial square coffee table with a weathered brass finish and black pedestal base.

Modern Copper Block Coffee Table

$2,475.00

Quick Ship

Modern black circular crystal chandelier with faceted glass beads in a glam style.

Modern Curved Crystal Chandelier

$2,275.00

Quick Ship

Mid-century modern rectangular wooden dining table with tapered pedestal legs in natural walnut finish.

Mid-century modern walnut wood dining table with tapered sculptural legs.

Modern Curved Slab Leg Dining Table

From $3,995.00

DELIVERY IN THE CONTIGUOUS U.S.

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