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Shipping & Terms

Shipping in the U.S.

While some of our products are shipped directly from Belle Escape via FedEx Ground, many are shipped directly from manufacturers via various ground or freight carriers. Shipping and delivery days are Monday through Friday, excluding holidays. For products that we don't stock, estimated shipping times are noted in the product description. Most In-stock furniture items will be shipped within one to two weeks of placing your order and should be received within 7 to 10 business days after shipping. Sometimes, shipping delays that are not within the control of Belle Escape occur. When you purchase an item from Belle Escape, we cannot guarantee a delivery date, as the shipping industry sometimes experiences backlogs and staff shortages that can delay delivery by days or sometimes weeks. By purchasing from us, you agree that you understand that delays can occur.

Many of our products, especially hand-painted furniture, are made to order and can take between 4 and 12 weeks to ship. Door-to-door shipping is free for furniture going to an address in the continental U.S.. This means your furniture will be delivered in boxes to the front of your home at no additional charge. If you want White Glove Service, select this option in the drop-down box next to your order item. Please note that "White Glove" service includes delivery on the first floor; for items going up a flight of stairs, please select "White Glove Delivery with Stairs". If you have multiple furniture items, please call us for an estimate so we can get you the most affordable price possible. Once an order is placed, we will confirm an estimated shipping timeframe with you via email.

Free Shipping Conditions

Free shipping only applies to the contiguous U.S. (excludes Alaska and Hawaii). Addresses that are "Remote" or accessible only by "Ferry" will incur an extra fee of $275 at the time of shipping. Addresses considered "Remote" by shipping carriers, which could mean in the mountains or countryside, will incur additional fees ($495 - $995). Belle Escape reserves the right to add extra fees for shipping when the piece is oversized and/or the address is outside of normal delivery areas. In this case, we will provide a Custom Quote.

White Glove Conditions

White Glove delivery includes 15 minutes of assembly. Some items, such as some beds, large cabinets with multiple pieces, and anything with a canopy, additional charges will apply for assembly. Standard White Glove Fees apply only to items that can be carried by two people into a home that is no more than 20-feet from the curb and with easy access through, and an elevator, or up a door or up a stairwell.

Additional fees will apply if your home is not easily accessible from the road (more than 20-feet from the truck).
Additional fees apply if an item requires more than two guys to get it up a stairwell.
Additional fees apply if a crane is required to get a piece into your home on a higher floor.

Remote Location

There is a minimum additional fee of $395 for Remote locations. We cannot provide a pre-quote for this because the fee depends on the final weight of the item. You will be notified once the item is ready if the carrier applies a Remote Location fee. Remote locations include most cities in Montana, Wyoming, Idaho, North Dakota, South Dakota, and Alaska. Additionally, it encompasses remote areas in all states across the country.

International Shipping

Please contact us for international shipping quotes. Items shipped outside of the U.S. cannot be returned or canceled. If shipping damage occurs with the carrier, you are responsible for not accepting the item and filing a claim directly with the carrier.

Antiques

Antique items are sold in their original condition. Antiques have natural cracks and aging effects. Antiques cannot be returned. All sales are final.

Returns

BelleEscape.com will happily offer you a refund on most items if you return those items (exceptions are listed below) in their original condition within 7 days of receipt. ALL returns must be shipped back in the original packaging. Please note that the color of an item may vary on your screen. If you choose to return an item due to the color or any other reason, you will be liable for outbound and return shipping, plus a restocking fee of 20%. Once the original item is returned, you will receive a credit for the item's full value, minus shipping costs and a 20% restocking fee. Please inspect your furniture upon arrival to determine if there are any damages. If you accept an item delivered via White Glove delivery, you are responsible for packing and shipping an item back within 7 days.

If you detect any damage, do not accept the delivery and note the damage on the delivery form. If your item is damaged during delivery, we will repair it. If a repair is not possible, we will replace it as quickly as possible if it is in stock, or we will file a claim, pick up the damaged item, and issue a refund once the claim is processed. If the box is dropped off, damages must be reported within 24 hours. In the event of special promotions or discounts, Belle Escape reserves the right to apply additional rules. Those rules will be posted on the relevant promotions pages at the time the offer is valid. Please call a customer care representative if you have any returns-related questions about these special offers.

Maritime Damage

Most of our furniture is shipped from Indonesia or South America. In rare instances, containers can get damaged in transit. If this happens, we will make the piece you ordered again and re-ship it as soon as it is ready. Maritime damage is typically related to sudden storms on the high seas. It is very rare, but it can happen, and Belle Escape cannot be held liable for damages and delays for which we have no control.

Items Which Cannot be Returned:

Furniture or decor that is made upon order (noted in product descriptions)
Items discounted for final sale
Custom order merchandise (made in the finish of your choice)
Clearance items with discounts over 25% off
One-of-a-Kind Antiques

Please note that shipping is NOT refundable.

Belle Escape will not accept ANY returns or exchanges after 30 days (determined from the date you received the merchandise) for ANY reason.

Items Made Upon Order

Items made upon order in the finish or size of your choice cannot be returned under any circumstances. Because we do not stock these items and they have been ordered especially for you, they can not be canceled or returned. We initiate the production process within three days of placing your order and pay to make it upfront, so custom orders cannot be canceled. Custom orders made at the finish of your choice are based on the color you choose, but each piece is made by hand, so variations should be expected. No two custom items will ever look alike. If you select the color shown, it will be based on that color but will never look exactly like the original. Depending on the item, custom orders take 14-20 weeks to produce and ship. If you have any questions about items made upon order, please email our Customer Care team at customerservice@BelleEscape.com.

Damages

Damages are rare as our items are very well packed. But please inspect your items upon delivery. If an item is damaged, this must be noted on the delivery invoice, and we will need photos of the broken item and box. IF AN ITEM IS DAMAGED, DO NOT ACCEPT IT from the delivery company. If damaged items are accepted with White Glove Delivery, the DAMAGE MUST BE NOTED ON THE DELIVERY RECEIPT, AND THE RESOLUTION IS A REPAIR, NOT A REPLACEMENT. IF YOU ACCEPT AN ITEM WITH DAMAGE, YOU AGREE THAT YOU ACCEPT IT AS IS WITH THE UNDERSTANDING THAT WE WILL REPAIR IT TO THE BEST OF OUR ABILITY ONE TIME. ANY FURTHER REPAIRS WILL BE YOUR RESPONSIBILITY.

In the event that the box is dropped off without your signature, DAMAGES MUST BE REPORTED WITHIN 24 HOURS of the delivery. Our products are handmade, and colors and textures will vary. Therefore, VARIATIONS IN COLORS AND TEXTURES ARE NOT CONSIDERED DAMAGE. Contact us immediately about the damage and email the photos to info@belleescape.com. If the damage is reported within 24 hours and/or the damage is noted on the delivery form, Belle Escape will arrange for the damaged item to be picked up and a new one to be delivered to you as quickly as possible. Once a furniture item is accepted in good condition, Belle Escape is not responsible for any damage that occurs while the piece is in your possession. All items pass a quality inspection before they ship, and when you accept an item, it is now in your care. Any damage or breakage that happens while the furniture is in your care is your responsibility.

Faux Bois Items Cannot be Returned

Our faux bois items all come with natural hairline cracks that occur and are part of the natural beauty and uniqueness of each concrete piece. These are part of the natural curing process of concrete, but they do not affect durability or structural integrity because of the steel frame underneath. Faux bois item will arrive with some hairline cracks and cannot be returned "as damaged," as this is natural. Also, due to the crate shipping method, faux bois items cannot be returned.

Order Cancelations

We reserve the right to cancel any order, including orders for discontinued items, items priced at zero by accident, items that cannot be reasonably delivered to the shipping address, or for any legitimate reason. By agreeing to these terms, users, as reasonable adults, understand this.

Non-custom orders may be canceled within 24 hours for a full refund. An order must be canceled BEFORE it ships, which is usually 2-7 days after it is placed. Once an item ships, an order can be canceled or refused, but shipping both ways, plus a restocking fee, will be deducted from the original amount paid.

Coupons

Coupons can be used during the active period. Two coupons cannot be combined. Coupons cannot be used on sale items. Designers and the Trade with an existing discount cannot combine a coupon with their discount. However, if we have an active coupon for more than their discount, they can use that instead, but must call in to place an order. If a coupon is combined with a Designer or Trade discount or a sale price, that discount will be taken off and charged to the order.

Coupons and Trade Discounts do not apply to custom items made upon order, customized items, or one-of-a-kind French antiques.

Ornate French country style wooden bookcase with carved details and drawers in antique brown.

Ornate gold French country style double bookcase with carved details and bottom drawers.

Majestic Gilded French Chateau Bookcase

$4,995.00

Curved French country wooden sideboard in a distressed grey finish.

Majestic Gray Blue Curved Sideboard

$12,495.00

Three silver jellyfish-shaped pendant lights with beaded tentacles in a coastal style.

Majestic Jellyfish Multi-Drop Pendant

$1,346.40

Rustic dark wood farmhouse dining table with carved trestle base and thick rectangular top.

Majestic Manor Double Pedestal Dining Table

$2,795.00

Dark brown wooden farmhouse console table with turned legs and lower storage shelf.

Majestic Manor Pedestal Console Table

$1,995.00

Quick Ship

Majestic Pendant 12-Drawer Chest

$2,875.00

Majesty Contemporary Gold Chandelier

$4,892.80

Quick Ship

Coastal boho style outdoor sofa with white cushions and woven rope detail on a light wood frame.

Coastal style outdoor sofa with white cushions and a light grey woven frame.

Malibu Teak Rope Outdoor Sofa

$2,995.00

Quick Ship

Round natural wood pedestal dining table in a rustic farmhouse style.

Mango Wood Pedestal Table

$2,295.00

Quick Ship

Natural boho mango wood rectangular coffee table with chunky block legs in light tan.

Natural boho mango wood coffee table with thick block legs in a light wood finish.

Mango Wood Rustic Slab Leg Coffee Table

$1,195.00

Quick Ship

Cognac brown leather tufted Chesterfield armchair with rolled arms and nailhead trim.

Brown leather Chesterfield armchair with button tufting and nailhead trim in a vintage style.

Manor Cabriole Tufted Leather Armchair

$4,150.00

Quick Ship

Cognac brown leather Chesterfield sofa with deep button tufting and rolled arms in farmhouse style.

Brown leather Chesterfield sofa with deep button tufting and turned wooden legs

Manor Carmel Tufted Leather Chesterfield Sofa

$6,590.00

Quick Ship

Natural wood farmhouse style sideboard with four doors and carved detailing.

Natural wood French country style sideboard with four doors and tassel handles.

Manor Driftwood 4-Door Sideboard

$4,095.00

Quick Ship

Natural wood 3-drawer farmhouse dresser with antique brass handles in French country style.

Natural wood 3-drawer dresser in French country style with antique brass handles.

Manor Driftwood Chest of Drawers

$3,675.00

Quick Ship

Tan leather modern sofa with slim black legs in a natural boho style

Brown leather three-seater sofa with matching throw pillows and black metal legs.

Manor Leather Brown Sofa

$6,590.00

Quick Ship

Brown velvet tufted armchair with turned wooden legs in a French country style.

Manor Tufted Brown Velvet Accent Chair

$2,295.00

Quick Ship

French country coffee table with white marble top and grey turned pedestal legs

French country style white marble top dining table with grey turned pedestal legs

Marbelized Porcelain Top Dining Table

$5,295.00

Wicker outdoor sofa with white cushions in a coastal boho style

Marbella Handwoven Outdoor Sofa

$5,995.00

Quick Ship

Marble and Wood Brass Base Coffee Table

$3,027.20

Quick Ship

Modern gold metal console table with white marble top in contemporary style.

Marble Top Brass Gate Console Table

$1,525.00

Quick Ship

Natural wood farmhouse style console table with two drawers and rolling casters.

Marble Top Farmhouse Kitchen Island

$2,395.00

Rectangular marble top dining table with black metal legs in a modern farmhouse style.

Marble Top Forged Iron Base Dining Table

$4,675.00

Marble Top Round Dining Table

$2,695.00

Farmhouse style wooden kitchen island with marble countertop and two drawers

Marble Top Rustic Kitchen Island

$3,295.00

Star-shaped coffee table with white marble top and rustic wood geometric base.

Marble Top Star Base Coffee Table

$2,995.00

Quick Ship

Natural wood fluted side table with a white marble top in a coastal boho style.

Marble Topped Reeded Accent Table

$895.00

Quick Ship

Round marble top coffee table with fluted wood base in a natural boho style.

Marble Topped Reeded Coffee Table

$1,695.00

Quick Ship

French country style headboard with brown wood frame, ornate carving, and beige fabric upholstery

Maribel French Country Farmhouse Bed

From $3,295.00

French country style wooden chaise lounge with cream upholstery and accent pillows

French country style dark wood chaise lounge with cream upholstery and pillows

Marquise Ornately Carved French Daybed

From $5,495.00

Marble top gold metal side table in a natural boho style.

Round side table with a white marble top and an antique gold metal base in a vintage style.

Martini White Marble Accent Table

$755.00

Quick Ship

Natural boho rattan bar stool with white cushion in French country style.

Maui Curved Rattan Bar Stool

From $1,275.00

Quick Ship

Dusty rose velvet armchair with vertical channel stitching and slim metal legs in modern style.

Mauve Rose Velvet Accent Chair

$1,495.00

Quick Ship

Maxim Contemporary Chaise Lounge

$4,356.00

French country style white upholstered armchair with carved dark wood frame and nailhead trim.

Mayorca Spanish Dining Armchair

From $2,495.00

French country style armchair with damask pattern upholstery and dark wood frame

Mayorca Spanish Patterned Armchair

From $2,595.00

French country style oval back dining chair with dark teal velvet upholstery and light wood frame

French country style chair with oval back and teal velvet upholstery in natural wood finish

Medallion French Louis Teal Velvet Dining Chair

From $1,675.00

Quick Ship

Antique bronze textured candle wall sconce in a French country style.

Medieval Black Wall Sconce

$431.20

White woven rattan pendant light in a natural boho style.

Medium Cream Cocoon Pendant

$1,443.20

Quick Ship

Coastal style jellyfish pendant light fixture with silver mesh bells and white flowing tentacles

Medusa Multi-Drop Pendant

$3,018.40

Quick Ship

Coastal rope wall sconce with a sage green candle holder in a natural boho style.

Merchant Rope Candlelit Wall Sconce

From $536.80

Quick Ship

Gold geometric semi-flush mount ceiling light with frosted patterned glass in French country style.

Mercury Glass Gold Semi Flush Mount

$1,311.20

Quick Ship

Metz Brass Bar Stools - Pair - Belle Escape

Metz Brass Bar Stools - Set of 2

$1,695.00

Quick Ship

Gold metal bentwood style bistro chair with a rounded back and circular seat.

Metz Brass Bistro Chairs - Pair - Belle Escape

Metz Brass Bistro Bentwood Chairs - Set of 4

$1,795.00

Quick Ship

Metz Brass Counter Stool - Pair - Belle Escape

Metz Brass Counter Stool - Set of 2

From $1,495.00

Mid-century modern rectangular wooden dining table in warm teak finish.

Mid Century Arched Leg Dining Table

From $3,995.00

Cream fabric accent chair with dark wood frame and gold leg tips in a natural boho style.

Mid Century Atlas Lounge Chair

From $1,395.00

Quick Ship

Mid Century Brown Leather Sofa

$6,990.00

Round dark wood pedestal dining table with X-base legs in a farmhouse style.

Mid Century Flair Round Dining Table

From $3,295.00

DELIVERY IN THE CONTIGUOUS U.S.

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