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Shipping & Terms

Shipping in the U.S.

While some of our products are shipped directly from Belle Escape via FedEx Ground, many are shipped directly from manufacturers via various ground or freight carriers. Shipping and delivery days are Monday through Friday, excluding holidays. For products that we don't stock, estimated shipping times are noted in the product description. Most In-stock furniture items will be shipped within one to two weeks of placing your order and should be received within 7 to 10 business days after shipping. Sometimes, shipping delays that are not within the control of Belle Escape occur. When you purchase an item from Belle Escape, we cannot guarantee a delivery date, as the shipping industry sometimes experiences backlogs and staff shortages that can delay delivery by days or sometimes weeks. By purchasing from us, you agree that you understand that delays can occur.

Many of our products, especially hand-painted furniture, are made to order and can take between 4 and 12 weeks to ship. Door-to-door shipping is free for furniture going to an address in the continental U.S.. This means your furniture will be delivered in boxes to the front of your home at no additional charge. If you want White Glove Service, select this option in the drop-down box next to your order item. Please note that "White Glove" service includes delivery on the first floor; for items going up a flight of stairs, please select "White Glove Delivery with Stairs". If you have multiple furniture items, please call us for an estimate so we can get you the most affordable price possible. Once an order is placed, we will confirm an estimated shipping timeframe with you via email.

Free Shipping Conditions

Free shipping only applies to the contiguous U.S. (excludes Alaska and Hawaii). Addresses that are "Remote" or accessible only by "Ferry" will incur an extra fee of $275 at the time of shipping. Addresses considered "Remote" by shipping carriers, which could mean in the mountains or countryside, will incur additional fees ($495 - $995). Belle Escape reserves the right to add extra fees for shipping when the piece is oversized and/or the address is outside of normal delivery areas. In this case, we will provide a Custom Quote.

White Glove Conditions

White Glove delivery includes 15 minutes of assembly. Some items, such as some beds, large cabinets with multiple pieces, and anything with a canopy, additional charges will apply for assembly. Standard White Glove Fees apply only to items that can be carried by two people into a home that is no more than 20-feet from the curb and with easy access through, and an elevator, or up a door or up a stairwell.

Additional fees will apply if your home is not easily accessible from the road (more than 20-feet from the truck).
Additional fees apply if an item requires more than two guys to get it up a stairwell.
Additional fees apply if a crane is required to get a piece into your home on a higher floor.

Remote Location

There is a minimum additional fee of $395 for Remote locations. We cannot provide a pre-quote for this because the fee depends on the final weight of the item. You will be notified once the item is ready if the carrier applies a Remote Location fee. Remote locations include most cities in Montana, Wyoming, Idaho, North Dakota, South Dakota, and Alaska. Additionally, it encompasses remote areas in all states across the country.

International Shipping

Please contact us for international shipping quotes. Items shipped outside of the U.S. cannot be returned or canceled. If shipping damage occurs with the carrier, you are responsible for not accepting the item and filing a claim directly with the carrier.

Antiques

Antique items are sold in their original condition. Antiques have natural cracks and aging effects. Antiques cannot be returned. All sales are final.

Returns

BelleEscape.com will happily offer you a refund on most items if you return those items (exceptions are listed below) in their original condition within 7 days of receipt. ALL returns must be shipped back in the original packaging. Please note that the color of an item may vary on your screen. If you choose to return an item due to the color or any other reason, you will be liable for outbound and return shipping, plus a restocking fee of 20%. Once the original item is returned, you will receive a credit for the item's full value, minus shipping costs and a 20% restocking fee. Please inspect your furniture upon arrival to determine if there are any damages. If you accept an item delivered via White Glove delivery, you are responsible for packing and shipping an item back within 7 days.

If you detect any damage, do not accept the delivery and note the damage on the delivery form. If your item is damaged during delivery, we will repair it. If a repair is not possible, we will replace it as quickly as possible if it is in stock, or we will file a claim, pick up the damaged item, and issue a refund once the claim is processed. If the box is dropped off, damages must be reported within 24 hours. In the event of special promotions or discounts, Belle Escape reserves the right to apply additional rules. Those rules will be posted on the relevant promotions pages at the time the offer is valid. Please call a customer care representative if you have any returns-related questions about these special offers.

Maritime Damage

Most of our furniture is shipped from Indonesia or South America. In rare instances, containers can get damaged in transit. If this happens, we will make the piece you ordered again and re-ship it as soon as it is ready. Maritime damage is typically related to sudden storms on the high seas. It is very rare, but it can happen, and Belle Escape cannot be held liable for damages and delays for which we have no control.

Items Which Cannot be Returned:

Furniture or decor that is made upon order (noted in product descriptions)
Items discounted for final sale
Custom order merchandise (made in the finish of your choice)
Clearance items with discounts over 25% off
One-of-a-Kind Antiques

Please note that shipping is NOT refundable.

Belle Escape will not accept ANY returns or exchanges after 30 days (determined from the date you received the merchandise) for ANY reason.

Items Made Upon Order

Items made upon order in the finish or size of your choice cannot be returned under any circumstances. Because we do not stock these items and they have been ordered especially for you, they can not be canceled or returned. We initiate the production process within three days of placing your order and pay to make it upfront, so custom orders cannot be canceled. Custom orders made at the finish of your choice are based on the color you choose, but each piece is made by hand, so variations should be expected. No two custom items will ever look alike. If you select the color shown, it will be based on that color but will never look exactly like the original. Depending on the item, custom orders take 14-20 weeks to produce and ship. If you have any questions about items made upon order, please email our Customer Care team at customerservice@BelleEscape.com.

Damages

Damages are rare as our items are very well packed. But please inspect your items upon delivery. If an item is damaged, this must be noted on the delivery invoice, and we will need photos of the broken item and box. IF AN ITEM IS DAMAGED, DO NOT ACCEPT IT from the delivery company. If damaged items are accepted with White Glove Delivery, the DAMAGE MUST BE NOTED ON THE DELIVERY RECEIPT, AND THE RESOLUTION IS A REPAIR, NOT A REPLACEMENT. IF YOU ACCEPT AN ITEM WITH DAMAGE, YOU AGREE THAT YOU ACCEPT IT AS IS WITH THE UNDERSTANDING THAT WE WILL REPAIR IT TO THE BEST OF OUR ABILITY ONE TIME. ANY FURTHER REPAIRS WILL BE YOUR RESPONSIBILITY.

In the event that the box is dropped off without your signature, DAMAGES MUST BE REPORTED WITHIN 24 HOURS of the delivery. Our products are handmade, and colors and textures will vary. Therefore, VARIATIONS IN COLORS AND TEXTURES ARE NOT CONSIDERED DAMAGE. Contact us immediately about the damage and email the photos to info@belleescape.com. If the damage is reported within 24 hours and/or the damage is noted on the delivery form, Belle Escape will arrange for the damaged item to be picked up and a new one to be delivered to you as quickly as possible. Once a furniture item is accepted in good condition, Belle Escape is not responsible for any damage that occurs while the piece is in your possession. All items pass a quality inspection before they ship, and when you accept an item, it is now in your care. Any damage or breakage that happens while the furniture is in your care is your responsibility.

Faux Bois Items Cannot be Returned

Our faux bois items all come with natural hairline cracks that occur and are part of the natural beauty and uniqueness of each concrete piece. These are part of the natural curing process of concrete, but they do not affect durability or structural integrity because of the steel frame underneath. Faux bois item will arrive with some hairline cracks and cannot be returned "as damaged," as this is natural. Also, due to the crate shipping method, faux bois items cannot be returned.

Order Cancelations

We reserve the right to cancel any order, including orders for discontinued items, items priced at zero by accident, items that cannot be reasonably delivered to the shipping address, or for any legitimate reason. By agreeing to these terms, users, as reasonable adults, understand this.

Non-custom orders may be canceled within 24 hours for a full refund. An order must be canceled BEFORE it ships, which is usually 2-7 days after it is placed. Once an item ships, an order can be canceled or refused, but shipping both ways, plus a restocking fee, will be deducted from the original amount paid.

Coupons

Coupons can be used during the active period. Two coupons cannot be combined. Coupons cannot be used on sale items. Designers and the Trade with an existing discount cannot combine a coupon with their discount. However, if we have an active coupon for more than their discount, they can use that instead, but must call in to place an order. If a coupon is combined with a Designer or Trade discount or a sale price, that discount will be taken off and charged to the order.

Coupons and Trade Discounts do not apply to custom items made upon order, customized items, or one-of-a-kind French antiques.

Louis XVI Walnut Marquetry Bowfront Chest of Drawers

$8,795.00

Louisa Etched Leaf Wood Chest

$6,995.00

Quick Ship

Sold out

Low Back Upholstered Counter Stool

From $845.00

Lulu Gesso Trays - Set of 2

$1,095.00

Quick Ship

Lulu White Boho Bench

$1,395.00

White woven dining chairs with natural wood legs, coastal boho style

White woven rope dining chair with natural wood legs, coastal boho style

Lulu White Boho Chairs - Set of 2

$1,675.00

Lulu White Boho Counter Stool

From $1,095.00

Natural stone cylindrical table lamp with cream fabric drum shade in a coastal boho style.

Lumina Travertine Table Lamp

$975.00

Quick Ship

Light beige wingback accent chair and matching ottoman in elegant French country style.

Champagne fabric upholstered accent chair with gold trim in a French country style.

Luminous Silvery Gold wing Chair

$2,895.00

Quick Ship

Luna Boho Beaded Swag Pendant

$1,275.00

Quick Ship

Botanical leaf pattern wall art in olive green and earthy tones, framed in gold.

Lush Botanical Garden Framed Art Print

$475.00

Quick Ship

Black leather wingback armchair with quilted detailing and gold buckle accents in a modern style.

Luxe Black Leather Accent Chair

$2,995.00

Quick Ship

Cream bouclé swivel armchair with curved back and wooden base in natural boho style.

Luxe Cream Boucle Swivel Chair

$1,995.00

Quick Ship

Elegant crystal wall sconce with two candle lights and hanging prisms in a French country style.

Gold French country crystal wall sconce with two candle lights and hanging prisms.

Luxe Cut Crystal Wall Sconce

$395.00

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French country style grey dresser with distressed white oval patterns and three drawers.

Luxe Geometric Painted Wood Chest

$7,795.00

Olive green leather Chesterfield armchair with deep button tufting and rolled arms.

Luxe Green Leather Tufted Chesterfield Accent Chair

$3,775.00

Quick Ship

Olive green leather Chesterfield sofa with deep button tufting in a classic farmhouse style.

Olive green leather Chesterfield sofa with deep button tufting and rolled arms.

Luxe Green Leather Tufted Chesterfield Sofa

$5,995.00

Quick Ship

Oval wooden coffee table in warm honey finish, featuring elegant tapered legs and French country style.

Luxe Oval Tapered Leg Extendable Dining Table

$16,995.00

Blue velvet tufted sofa with rolled arms in a sophisticated shabby chic style.

Luxe Tufted Blue Velvet Sofa

$4,995.00

Cream velvet tufted sofa with deep button detailing in a classic French country style.

Luxe Tufted Cream Velvet Sofa

$4,995.00

Modern gold metal console table with a white marble top in a contemporary style.

Modern gold metal console table with a white marble top

Luxe White Shagreen Console Table

$1,545.00

Quick Ship

Dark brown leather Chesterfield sofa with deep button tufting and rolled arms in classic style.

Luxurious Brown Leather Chesterfield Sofa

$4,295.00

Luxurious Mirror

$1,073.60

Quick Ship

Beige tufted wingback accent chair with nailhead trim in French country style.

Beige tufted wingback chair in a French country style

Luxurious Tufted Wingback Cream Velvet Accent Chair

$3,275.00

Grey velvet tufted wingback accent chair with nailhead trim in shabby chic style.

Luxurious Tufted Wingback Velvet Accent Chair

$3,275.00

Cream velvet sofa with matching throw pillows and bolster cushions in a modern style.

Grey velvet modern sofa with matching throw pillows and gold base

Luxury Deep Plush Velvet Sofa

$6,995.00

Natural beige travertine stone console table with a raw, organic carved edge in a boho style.

Mactan Stone Sculptural Console Table

$2,995.00

Quick Ship

Madame Frosted Leaf Chandelier

$2,833.60

Quick Ship

Cream-colored French country style upholstered armchair with skirted base.

Madeleine Low Back Skirted Dining Chair

From $1,795.00

Madeleine Provence Painted Sideboard

$3,995.00

White coastal style fabric sofa with two large back cushions and dark wood legs.

White custom fabric sofa with a clean, modern farmhouse style and tapered legs.

Madison White Upholstered Sofa

From $4,290.00

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Dark teal French country dresser with ornate paneling and gold knobs, farmhouse style furniture

Magasin 9-Drawer Dresser

$3,275.00

Gold lotus flower chandelier with white petal shades in a botanical farmhouse style.

Gold lotus flower chandelier with ornate branching stems in a natural boho style.

Magnolia Blossom Grand Chandelier

From $2,851.20

Quick Ship

Gold botanical wall sconce featuring white lotus flower lights in a natural boho style.

Magnolia Blossom Wall Sconce

$2,631.20

Quick Ship

Navy blue wooden writing desk with gold accents and a single drawer in a modern chic style.

Navy blue three-drawer console table with gold accents and a modern style.

Mahogany Veneer Navy Blue Writing Desk

From $2,983.20

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Maison Blanc Armchair

$2,750.00

Quick Ship

White French country sideboard with gold trim, three drawers, and two cabinets.

French stain wooden sideboard with gold accents in a classic French country style.

Maison Blanc Buffet Cabinet

$4,795.00

Quick Ship

Parisian living room set with French country armchair, tufted ottoman, crystal chandelier, and loveseat

Maison Blanc Settee

$3,530.00

Quick Ship

French country sofa with curved wood frame, neutral linen upholstery, and three matching pillows

Maison Blanc Sofa

$4,490.00

Maison Bleue Display Cabinet, Circa 1940

$9,975.00

Quick Ship

Round pedestal dining table in a light washed wood finish, French country farmhouse style.

Maison Éloise Round Pedestal Dining Table

$3,995.00

Quick Ship

Light blue ribbed wooden dresser with gold ring pulls in a French country style.

White French country style dresser with gold knobs and ribbed drawer fronts.

Maison Laurent Reeded 7-Drawer Chest

$3,875.00

French country style tufted ottoman in cream fabric with a natural wood frame.

Maison Natural Linen Tufted Ottoman

$2,295.00

Gold French country style wall sconce with white frosted glass flower shade

Maison Royale Brass Floral Wall Sconce

$675.00

Quick Ship

Maison Tufted Round Ottoman

$1,690.00

Maison Tufted Round Ottoman

$1,690.00

Black French country armoire with gold scrollwork and carved floral details, shabby chic style

Black French country armoire with ornate carvings and floral medallions, farmhouse style storage cabinet

Majestic Black Solanas Armoire

$5,995.00

Round pedestal dining table in a light beige French country style.

Majestic French Distressed Cream Pedestal Table

$6,995.00

DELIVERY IN THE CONTIGUOUS U.S.

Hundreds of items with custom color options

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