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Shipping & Terms

Shipping in the U.S.

While some of our products are shipped directly from Belle Escape via FedEx Ground, many are shipped directly from manufacturers via various ground or freight carriers. Shipping and delivery days are Monday through Friday, excluding holidays. For products that we don't stock, estimated shipping times are noted in the product description. Most In-stock furniture items will be shipped within one to two weeks of placing your order and should be received within 7 to 10 business days after shipping. Sometimes, shipping delays that are not within the control of Belle Escape occur. When you purchase an item from Belle Escape, we cannot guarantee a delivery date, as the shipping industry sometimes experiences backlogs and staff shortages that can delay delivery by days or sometimes weeks. By purchasing from us, you agree that you understand that delays can occur.

Many of our products, especially hand-painted furniture, are made to order and can take between 4 and 12 weeks to ship. Door-to-door shipping is free for furniture going to an address in the continental U.S.. This means your furniture will be delivered in boxes to the front of your home at no additional charge. If you want White Glove Service, select this option in the drop-down box next to your order item. Please note that "White Glove" service includes delivery on the first floor; for items going up a flight of stairs, please select "White Glove Delivery with Stairs". If you have multiple furniture items, please call us for an estimate so we can get you the most affordable price possible. Once an order is placed, we will confirm an estimated shipping timeframe with you via email.

Free Shipping Conditions

Free shipping only applies to the contiguous U.S. (excludes Alaska and Hawaii). Addresses that are "Remote" or accessible only by "Ferry" will incur an extra fee of $275 at the time of shipping. Addresses considered "Remote" by shipping carriers, which could mean in the mountains or countryside, will incur additional fees ($495 - $995). Belle Escape reserves the right to add extra fees for shipping when the piece is oversized and/or the address is outside of normal delivery areas. In this case, we will provide a Custom Quote.

White Glove Conditions

White Glove delivery includes 15 minutes of assembly. Some items, such as some beds, large cabinets with multiple pieces, and anything with a canopy, additional charges will apply for assembly. Standard White Glove Fees apply only to items that can be carried by two people into a home that is no more than 20-feet from the curb and with easy access through, and an elevator, or up a door or up a stairwell.

Additional fees will apply if your home is not easily accessible from the road (more than 20-feet from the truck).
Additional fees apply if an item requires more than two guys to get it up a stairwell.
Additional fees apply if a crane is required to get a piece into your home on a higher floor.

Remote Location

There is a minimum additional fee of $395 for Remote locations. We cannot provide a pre-quote for this because the fee depends on the final weight of the item. You will be notified once the item is ready if the carrier applies a Remote Location fee. Remote locations include most cities in Montana, Wyoming, Idaho, North Dakota, South Dakota, and Alaska. Additionally, it encompasses remote areas in all states across the country.

International Shipping

Please contact us for international shipping quotes. Items shipped outside of the U.S. cannot be returned or canceled. If shipping damage occurs with the carrier, you are responsible for not accepting the item and filing a claim directly with the carrier.

Antiques

Antique items are sold in their original condition. Antiques have natural cracks and aging effects. Antiques cannot be returned. All sales are final.

Returns

BelleEscape.com will happily offer you a refund on most items if you return those items (exceptions are listed below) in their original condition within 7 days of receipt. ALL returns must be shipped back in the original packaging. Please note that the color of an item may vary on your screen. If you choose to return an item due to the color or any other reason, you will be liable for outbound and return shipping, plus a restocking fee of 20%. Once the original item is returned, you will receive a credit for the item's full value, minus shipping costs and a 20% restocking fee. Please inspect your furniture upon arrival to determine if there are any damages. If you accept an item delivered via White Glove delivery, you are responsible for packing and shipping an item back within 7 days.

If you detect any damage, do not accept the delivery and note the damage on the delivery form. If your item is damaged during delivery, we will repair it. If a repair is not possible, we will replace it as quickly as possible if it is in stock, or we will file a claim, pick up the damaged item, and issue a refund once the claim is processed. If the box is dropped off, damages must be reported within 24 hours. In the event of special promotions or discounts, Belle Escape reserves the right to apply additional rules. Those rules will be posted on the relevant promotions pages at the time the offer is valid. Please call a customer care representative if you have any returns-related questions about these special offers.

Maritime Damage

Most of our furniture is shipped from Indonesia or South America. In rare instances, containers can get damaged in transit. If this happens, we will make the piece you ordered again and re-ship it as soon as it is ready. Maritime damage is typically related to sudden storms on the high seas. It is very rare, but it can happen, and Belle Escape cannot be held liable for damages and delays for which we have no control.

Items Which Cannot be Returned:

Furniture or decor that is made upon order (noted in product descriptions)
Items discounted for final sale
Custom order merchandise (made in the finish of your choice)
Clearance items with discounts over 25% off
One-of-a-Kind Antiques

Please note that shipping is NOT refundable.

Belle Escape will not accept ANY returns or exchanges after 30 days (determined from the date you received the merchandise) for ANY reason.

Items Made Upon Order

Items made upon order in the finish or size of your choice cannot be returned under any circumstances. Because we do not stock these items and they have been ordered especially for you, they can not be canceled or returned. We initiate the production process within three days of placing your order and pay to make it upfront, so custom orders cannot be canceled. Custom orders made at the finish of your choice are based on the color you choose, but each piece is made by hand, so variations should be expected. No two custom items will ever look alike. If you select the color shown, it will be based on that color but will never look exactly like the original. Depending on the item, custom orders take 14-20 weeks to produce and ship. If you have any questions about items made upon order, please email our Customer Care team at customerservice@BelleEscape.com.

Damages

Damages are rare as our items are very well packed. But please inspect your items upon delivery. If an item is damaged, this must be noted on the delivery invoice, and we will need photos of the broken item and box. IF AN ITEM IS DAMAGED, DO NOT ACCEPT IT from the delivery company. If damaged items are accepted with White Glove Delivery, the DAMAGE MUST BE NOTED ON THE DELIVERY RECEIPT, AND THE RESOLUTION IS A REPAIR, NOT A REPLACEMENT. IF YOU ACCEPT AN ITEM WITH DAMAGE, YOU AGREE THAT YOU ACCEPT IT AS IS WITH THE UNDERSTANDING THAT WE WILL REPAIR IT TO THE BEST OF OUR ABILITY ONE TIME. ANY FURTHER REPAIRS WILL BE YOUR RESPONSIBILITY.

In the event that the box is dropped off without your signature, DAMAGES MUST BE REPORTED WITHIN 24 HOURS of the delivery. Our products are handmade, and colors and textures will vary. Therefore, VARIATIONS IN COLORS AND TEXTURES ARE NOT CONSIDERED DAMAGE. Contact us immediately about the damage and email the photos to info@belleescape.com. If the damage is reported within 24 hours and/or the damage is noted on the delivery form, Belle Escape will arrange for the damaged item to be picked up and a new one to be delivered to you as quickly as possible. Once a furniture item is accepted in good condition, Belle Escape is not responsible for any damage that occurs while the piece is in your possession. All items pass a quality inspection before they ship, and when you accept an item, it is now in your care. Any damage or breakage that happens while the furniture is in your care is your responsibility.

Faux Bois Items Cannot be Returned

Our faux bois items all come with natural hairline cracks that occur and are part of the natural beauty and uniqueness of each concrete piece. These are part of the natural curing process of concrete, but they do not affect durability or structural integrity because of the steel frame underneath. Faux bois item will arrive with some hairline cracks and cannot be returned "as damaged," as this is natural. Also, due to the crate shipping method, faux bois items cannot be returned.

Order Cancelations

We reserve the right to cancel any order, including orders for discontinued items, items priced at zero by accident, items that cannot be reasonably delivered to the shipping address, or for any legitimate reason. By agreeing to these terms, users, as reasonable adults, understand this.

Non-custom orders may be canceled within 24 hours for a full refund. An order must be canceled BEFORE it ships, which is usually 2-7 days after it is placed. Once an item ships, an order can be canceled or refused, but shipping both ways, plus a restocking fee, will be deducted from the original amount paid.

Coupons

Coupons can be used during the active period. Two coupons cannot be combined. Coupons cannot be used on sale items. Designers and the Trade with an existing discount cannot combine a coupon with their discount. However, if we have an active coupon for more than their discount, they can use that instead, but must call in to place an order. If a coupon is combined with a Designer or Trade discount or a sale price, that discount will be taken off and charged to the order.

Coupons and Trade Discounts do not apply to custom items made upon order, customized items, or one-of-a-kind French antiques.

Rattan sofa with white cushions, coastal and boho style furniture

Rattan sofa with white cushions, coastal or boho style furniture

Coastal Luxe Rattan Sofa

$8,775.00

Rustic oak two-drawer nightstand with black ring pulls, farmhouse style storage for bedroom

Coastal Oak 2-Drawer Nightstand

$1,895.00

Quick Ship

Light blue rattan dresser with four drawers, coastal style, metal handles, and curved legs

White rattan dresser with black handles, coastal farmhouse style

Coastal Pencil Rattan Chest

$2,995.00

Coastal rope chandelier with macrame design, natural boho lighting for farmhouse or shabby chic decor

Coastal Rope Drum Chandelier

$1,223.20

Coastal-style square mirror with white seashell frame, perfect for beachy or natural boho decor

Coastal Seashell Square Mirror

$595.00

Quick Ship

Coastal style rattan armchair with white cushions, natural wood frame, perfect for boho or farmhouse decor

Coastal Teak Outdoor Lounge Chair

$1,675.00

Quick Ship

Coastal-style wall sconce with rope accent and clear glass shade

Coastal Tide Wall Sconce

$519.20

Quick Ship

Light blue rattan dresser with four drawers and metal handles, coastal farmhouse style

Light blue rattan dresser with four drawers and brass handles, coastal farmhouse style

Coastal Washed Wood Drawer Dresser

$3,995.00

White sideboard with tropical leaf pattern, coastal and boho style furniture

Coastal White Palms Carved Sideboard

$2,295.00

Quick Ship

Elegant natural boho chandelier with cascading wooden and shell beads for coastal or farmhouse decor

Natural boho capiz shell chandelier with gold frame and cascading cream shells.

Coco Cream Shell Chandelier

From $2,411.20

Quick Ship

Coco Medley Pendant

$941.60

Quick Ship

Coco Wood Beaded Pendant Chandelier

$1,531.20

Quick Ship

Brown leather ottoman with distressed texture, rustic farmhouse style footstool for living room

Cocoa Brown Leather Sectional Ottoman

$2,775.00

Quick Ship

Brown leather modular sectional sofa with ottoman in a farmhouse style.

Brown leather sectional sofa with matching ottoman, rustic farmhouse style

Cocoa Brown Leather Sectional Sofa

$9,445.00

Quick Ship

Natural boho hanging egg chair with white cushion, coastal wicker design for indoor or outdoor use

Cocoon Hanging Chair | Indoor and Outdoor Use

$2,795.00

Quick Ship

Brown tufted leather chair with wooden legs, mid-century modern design for cozy living room seating

Cognac Tufted Mid-Century Accent Chair

$1,645.00

Quick Ship

Tan leather armchair with plush cushioning, ideal for farmhouse or coastal decor styles

Comfy Modern Camel Leather Armchair

$2,775.00

Quick Ship

Mid-century modern wooden dining table with tapered legs, perfect for farmhouse or coastal home decor

Cona Tapered Leg Dining Table

From $2,995.00

Mid-century modern wooden sideboard with carved oval panels and brass knobs, natural boho style

Concentric Brown Oval Design Sideboard

$1,995.00

Quick Ship

Distressed charcoal gray farmhouse sideboard with X-panel doors and rustic finish

Rustic gray sideboard with X-panel doors, farmhouse style storage cabinet

Concrete Grey Crossed Arrow Sideboard

$4,671.60

Conquistador Scroll Painted Console Table

$1,995.00

Quick Ship

Black leather armchair with gold metal frame, modern luxury seating

Contempo Black Leather Brass Frame Chair

$2,695.00

Quick Ship

White french country style dresser with gold accents and five drawers.

Contempo Glamour Chest

$3,495.00

Quick Ship

Round pedestal dining table with curved legs in neutral finish, ideal for farmhouse or coastal decor

Contempo Petal Dining Table

From $4,695.00

Elegant crystal chandelier with gold accents for French country or farmhouse decor

Contempo Tiered Faceted Crystal Chandelier

$2,575.00

Quick Ship

Brass and frosted glass pendant light for farmhouse or coastal style interiors

Contemporary Brass Moon Pendant Light

$1,126.40

Quick Ship

Sold out

Elegant upholstered dining chair with curved white legs, perfect for French country or shabby chic decor.

Contemporary French White Dining Chair

From $795.00

White upholstered bed frame with beige nailhead trim, French country style

Contemporary Gemini Upholstered Bed

$5,295.00

Quick Ship

Elegant round glass-top coffee table with gold metal frame, perfect for French country or coastal decor styles.

Contemporary Glass Top Gold Coffee Table

$1,395.00

Quick Ship

Round dining table with marble top and gold metal base, elegant farmhouse style

Contemporary Gold Metal Base Dining Table

$5,995.00

Quick Ship

Contemporary Gold Ming Dynasty Side Chair

From $1,295.00

Quick Ship

Black marble top bar stool with gold metal frame, modern farmhouse style accent furniture

Contemporary Gold Shagreen Top Side Table

$595.00

Natural wood dining table with minimalist design, ideal for farmhouse or coastal style interiors.

Modern wooden dining table with sleek, minimalist design and rounded edges

Contemporary Mango Wood Slab Leg Dining Table

$2,275.00

Quick Ship

Modern oval wooden dining table with pedestal base, natural finish

Modern oval wooden dining table with pedestal base, natural finish, farmhouse style

Contemporary Natural Oval Dining Table

$2,695.00

Quick Ship

Rustic wooden table with metal X-legs and beige cushioned benches, perfect for farmhouse or coastal decor

Rustic wooden table with X-shaped metal legs, perfect for farmhouse or shabby chic decor

Contemporary Rustic Coffee Table with Stools

$2,495.00

Cream linen slipper chair with wooden legs, French country style

Contemporary Silk Powder Accent Chair

$3,190.00

Quick Ship

Elegant beige upholstered dining chair with dark wood legs, perfect for French country or farmhouse decor.

Contemporary Sloped Arm Dining Chair

From $1,145.00

Quick Ship

Elegant French country mirror with gold accents and light gray frame

Contemporary Trumeau Mirror

$1,275.00

Quick Ship

Round marble-top coffee tables with gold metal base, modern farmhouse style

Contemporary White Marble Nesting Coffee Tables

$1,995.00

Natural boho cane front dresser with gold knobs and light wood finish

Convex Natural Cane Door Chest

$1,795.00

Elegant French country armchair with distressed wood and beige upholstery

Copper Round Back Louis Armchair

From $1,695.00

Quick Ship

Elegant French country dining chair with distressed dark wood frame and beige upholstered seat

Copper Round Back Louis Side Chair

From $1,295.00

Quick Ship

Elegant French country headboard with ornate carvings and neutral fabric panel

Romantic French gilded bedroom set with ornate headboard, crystal chandelier, and vintage dresser

Coquette Shabby Chic Headboard

From $3,495.00

Coastal-style seashell mirror with intricate floral and diamond patterns, perfect for beach house decor.

Coquillage Mosaic Shell Mirror

$1,695.00

Rustic wooden bar stool with beige upholstered seat and nailhead trim, perfect for farmhouse or shabby chic decor

Cora Bar Stool with Nailhead Trim

From $1,135.00

Quick Ship

Cora Counter Stool with Nailhead Trim

From $1,090.00

Round French country side table with ornate hand-painted floral design and carved legs, perfect for shabby chic or farmhouse decor.

Cora Vista Black Table

$2,475.00

Round tufted ottoman with nailhead trim and lower shelf in French country style

Cosmo Tufted Round Ottoman

$2,395.00

Quick Ship

DELIVERY IN THE CONTIGUOUS U.S.

Hundreds of items with custom color options

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