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Shipping & Terms

Shipping in the U.S.

While some of our products are shipped directly from Belle Escape via FedEx Ground, many are shipped directly from manufacturers via various ground or freight carriers. Shipping and delivery days are Monday through Friday, excluding holidays. For products that we don't stock, estimated shipping times are noted in the product description. Most In-stock furniture items will be shipped within one to two weeks of placing your order and should be received within 7 to 10 business days after shipping. Sometimes, shipping delays that are not within the control of Belle Escape occur. When you purchase an item from Belle Escape, we cannot guarantee a delivery date, as the shipping industry sometimes experiences backlogs and staff shortages that can delay delivery by days or sometimes weeks. By purchasing from us, you agree that you understand that delays can occur.

Many of our products, especially hand-painted furniture, are made to order and can take between 4 and 12 weeks to ship. Door-to-door shipping is free for furniture going to an address in the continental U.S.. This means your furniture will be delivered in boxes to the front of your home at no additional charge. If you want White Glove Service, select this option in the drop-down box next to your order item. Please note that "White Glove" service includes delivery on the first floor; for items going up a flight of stairs, please select "White Glove Delivery with Stairs". If you have multiple furniture items, please call us for an estimate so we can get you the most affordable price possible. Once an order is placed, we will confirm an estimated shipping timeframe with you via email.

Free Shipping Conditions

Free shipping only applies to the contiguous U.S. (excludes Alaska and Hawaii). Addresses that are "Remote" or accessible only by "Ferry" will incur an extra fee of $275 at the time of shipping. Addresses considered "Remote" by shipping carriers, which could mean in the mountains or countryside, will incur additional fees ($495 - $995). Belle Escape reserves the right to add extra fees for shipping when the piece is oversized and/or the address is outside of normal delivery areas. In this case, we will provide a Custom Quote.

White Glove Conditions

White Glove delivery includes 15 minutes of assembly. Some items, such as some beds, large cabinets with multiple pieces, and anything with a canopy, additional charges will apply for assembly. Standard White Glove Fees apply only to items that can be carried by two people into a home that is no more than 20-feet from the curb and with easy access through, and an elevator, or up a door or up a stairwell.

Additional fees will apply if your home is not easily accessible from the road (more than 20-feet from the truck).
Additional fees apply if an item requires more than two guys to get it up a stairwell.
Additional fees apply if a crane is required to get a piece into your home on a higher floor.

Remote Location

There is a minimum additional fee of $395 for Remote locations. We cannot provide a pre-quote for this because the fee depends on the final weight of the item. You will be notified once the item is ready if the carrier applies a Remote Location fee. Remote locations include most cities in Montana, Wyoming, Idaho, North Dakota, South Dakota, and Alaska. Additionally, it encompasses remote areas in all states across the country.

International Shipping

Please contact us for international shipping quotes. Items shipped outside of the U.S. cannot be returned or canceled. If shipping damage occurs with the carrier, you are responsible for not accepting the item and filing a claim directly with the carrier.

Antiques

Antique items are sold in their original condition. Antiques have natural cracks and aging effects. Antiques cannot be returned. All sales are final.

Returns

BelleEscape.com will happily offer you a refund on most items if you return those items (exceptions are listed below) in their original condition within 7 days of receipt. ALL returns must be shipped back in the original packaging. Please note that the color of an item may vary on your screen. If you choose to return an item due to the color or any other reason, you will be liable for outbound and return shipping, plus a restocking fee of 20%. Once the original item is returned, you will receive a credit for the item's full value, minus shipping costs and a 20% restocking fee. Please inspect your furniture upon arrival to determine if there are any damages. If you accept an item delivered via White Glove delivery, you are responsible for packing and shipping an item back within 7 days.

If you detect any damage, do not accept the delivery and note the damage on the delivery form. If your item is damaged during delivery, we will repair it. If a repair is not possible, we will replace it as quickly as possible if it is in stock, or we will file a claim, pick up the damaged item, and issue a refund once the claim is processed. If the box is dropped off, damages must be reported within 24 hours. In the event of special promotions or discounts, Belle Escape reserves the right to apply additional rules. Those rules will be posted on the relevant promotions pages at the time the offer is valid. Please call a customer care representative if you have any returns-related questions about these special offers.

Maritime Damage

Most of our furniture is shipped from Indonesia or South America. In rare instances, containers can get damaged in transit. If this happens, we will make the piece you ordered again and re-ship it as soon as it is ready. Maritime damage is typically related to sudden storms on the high seas. It is very rare, but it can happen, and Belle Escape cannot be held liable for damages and delays for which we have no control.

Items Which Cannot be Returned:

Furniture or decor that is made upon order (noted in product descriptions)
Items discounted for final sale
Custom order merchandise (made in the finish of your choice)
Clearance items with discounts over 25% off
One-of-a-Kind Antiques

Please note that shipping is NOT refundable.

Belle Escape will not accept ANY returns or exchanges after 30 days (determined from the date you received the merchandise) for ANY reason.

Items Made Upon Order

Items made upon order in the finish or size of your choice cannot be returned under any circumstances. Because we do not stock these items and they have been ordered especially for you, they can not be canceled or returned. We initiate the production process within three days of placing your order and pay to make it upfront, so custom orders cannot be canceled. Custom orders made at the finish of your choice are based on the color you choose, but each piece is made by hand, so variations should be expected. No two custom items will ever look alike. If you select the color shown, it will be based on that color but will never look exactly like the original. Depending on the item, custom orders take 14-20 weeks to produce and ship. If you have any questions about items made upon order, please email our Customer Care team at customerservice@BelleEscape.com.

Damages

Damages are rare as our items are very well packed. But please inspect your items upon delivery. If an item is damaged, this must be noted on the delivery invoice, and we will need photos of the broken item and box. IF AN ITEM IS DAMAGED, DO NOT ACCEPT IT from the delivery company. If damaged items are accepted with White Glove Delivery, the DAMAGE MUST BE NOTED ON THE DELIVERY RECEIPT, AND THE RESOLUTION IS A REPAIR, NOT A REPLACEMENT. IF YOU ACCEPT AN ITEM WITH DAMAGE, YOU AGREE THAT YOU ACCEPT IT AS IS WITH THE UNDERSTANDING THAT WE WILL REPAIR IT TO THE BEST OF OUR ABILITY ONE TIME. ANY FURTHER REPAIRS WILL BE YOUR RESPONSIBILITY.

In the event that the box is dropped off without your signature, DAMAGES MUST BE REPORTED WITHIN 24 HOURS of the delivery. Our products are handmade, and colors and textures will vary. Therefore, VARIATIONS IN COLORS AND TEXTURES ARE NOT CONSIDERED DAMAGE. Contact us immediately about the damage and email the photos to info@belleescape.com. If the damage is reported within 24 hours and/or the damage is noted on the delivery form, Belle Escape will arrange for the damaged item to be picked up and a new one to be delivered to you as quickly as possible. Once a furniture item is accepted in good condition, Belle Escape is not responsible for any damage that occurs while the piece is in your possession. All items pass a quality inspection before they ship, and when you accept an item, it is now in your care. Any damage or breakage that happens while the furniture is in your care is your responsibility.

Faux Bois Items Cannot be Returned

Our faux bois items all come with natural hairline cracks that occur and are part of the natural beauty and uniqueness of each concrete piece. These are part of the natural curing process of concrete, but they do not affect durability or structural integrity because of the steel frame underneath. Faux bois item will arrive with some hairline cracks and cannot be returned "as damaged," as this is natural. Also, due to the crate shipping method, faux bois items cannot be returned.

Order Cancelations

We reserve the right to cancel any order, including orders for discontinued items, items priced at zero by accident, items that cannot be reasonably delivered to the shipping address, or for any legitimate reason. By agreeing to these terms, users, as reasonable adults, understand this.

Non-custom orders may be canceled within 24 hours for a full refund. An order must be canceled BEFORE it ships, which is usually 2-7 days after it is placed. Once an item ships, an order can be canceled or refused, but shipping both ways, plus a restocking fee, will be deducted from the original amount paid.

Coupons

Coupons can be used during the active period. Two coupons cannot be combined. Coupons cannot be used on sale items. Designers and the Trade with an existing discount cannot combine a coupon with their discount. However, if we have an active coupon for more than their discount, they can use that instead, but must call in to place an order. If a coupon is combined with a Designer or Trade discount or a sale price, that discount will be taken off and charged to the order.

Coupons and Trade Discounts do not apply to custom items made upon order, customized items, or one-of-a-kind French antiques.

Rattan pendant light with layered design for coastal or boho home decor

Cupertino Spinning Celestial Chandelier

$3,819.20

Quick Ship

Curvaceous French Provence Sofa

$6,550.00

Quick Ship

Rattan sofa with white cushions, coastal and boho style furniture

Curved Arm Mosaic Rattan Lounge Sofa

$8,775.00

Woven rattan bar stool with white cushion, natural boho coastal style seating

Curved Back Handwoven Counter Stool

From $1,595.00

Quick Ship

Brown leather armchair with black metal legs, modern farmhouse style

Curved Back Leather Dining Chairs - Set of 2

$1,695.00

Quick Ship

Rustic wooden bar stool with cream cushion, farmhouse style design

Curved Back Natural Wood Counter Stool

From $1,595.00

Quick Ship

Rattan chair with circular back design and beige cushion, natural boho style

Curved Back Rattan Lounge Chair

$2,393.60

Quick Ship

Tufted beige ottoman with ornate wooden legs in French country style

Curved Base French Tufted Ottoman

$2,795.00

Rustic cane back dining chair with woven seat, farmhouse style wooden frame

Curved Cane Back Bistro Chair

From $895.00

Natural wood bar stool with cane back and seat, rustic farmhouse style for kitchen or dining

Curved Cane Back Bistro Counter Stool

From $775.00

Curved Cane Back Corner Chairs - Set of 2

$2,475.00

Quick Ship

Black cane back armchair with white bouclé cushion, farmhouse style accent chair

Curved Cane Boucle Armchair

$1,795.00

Rattan bench with circular back design and beige cushion, perfect for coastal or boho decor

Curved Circular Shapes Rattan Bench

$3,071.20

Quick Ship

Distressed white console table with gold floral motifs, shabby chic style, curved front, two drawers, two doors

Shabby chic console table with ornate gold detailing and distressed finish

Curved French Country Scroll Buffet

$2,875.00

Gray French country dresser with gold knobs and elegant curved legs

Curved Front French Country Chest

From $3,495.00

Curved Front Lounge Sofa

$5,795.00

Elegant wooden dresser with brass handles, French country style

Curved Front Walnut Storage Chest

$8,795.00

Quick Ship

Rustic wooden dresser with curved drawers, dark stone top, and vintage knobs in farmhouse style

Rustic wooden dresser with curved drawers, dark stone top, and vintage brass knobs, ideal for farmhouse or shabby chic decor.

Curved Gray Stone Top Chest

$2,995.00

Quick Ship

Rustic leather stool with ornate iron legs, perfect for French country or farmhouse decor

Curved Leather Field Chair

$575.00

Quick Ship

Antique wooden chest with three drawers, ornate detailing, and curved legs in French country style

Curved Leg Luxury Chest

$6,495.00

Elegant French country side table with ornate carved legs and distressed white finish, perfect for shabby chic or farmhouse decor.

Curved Leg Round Accent Table

$1,195.00

Quick Ship

Woven wicker armchair with white cushion, coastal or farmhouse style seating

Curved Natural Coastal Chair

From $1,095.00

Quick Ship

Natural woven rattan armchair with white cushion, coastal boho style accent chair

Curved Outdoor Barrel Chair

From $1,975.00

Quick Ship

Shabby chic wooden dresser with curved drawers and vintage metal handles

Curved Patina Side Chest

$2,275.00

Modern curved wooden bench with layered design, natural finish

Curved Pencil Rattan Waterfall Bench

$3,475.00

White French country console table with drawer and lower shelf, shabby chic style

Curved Sanibel Side Table

$1,695.00

Elegant wooden dresser with gold knobs, French country style

Curved Stained French Chest

$2,795.00

Quick Ship

Elegant French country console table with carved legs, distressed finish, and lower shelf for entryway or hallway decor

Curved Top Fluted Leg Console Table

$3,995.00

Quick Ship

Curvy Edge Silverleaf Mirror

$1,438.00

Elegant French country coffee table with curved legs and two drawers, crafted in natural wood finish.

Rustic French country coffee table with curved legs and dual drawers

Curvy French Coffee Table with Drawers

$2,675.00

Elegant white coffee table with arched lattice base, perfect for French country or shabby chic decor

Curvy Scroll Base Dining Table

$7,995.00

Quick Ship

Beige tufted bar stool with rustic wooden legs in farmhouse style

Cushioned French Cafe Bar Stools

From $1,850.00

Quick Ship

Rustic iron wall sconce with two candle-style lights, perfect for French country or farmhouse decor

Dark Bronze Wrought Iron Arc Wall Sconce

$495.00

Round marble-top side table with dark wood twisted legs and drawer, French country style

Dark Brown Turned Leg Side Table

$1,995.00

Quick Ship

Dark Cafe Au Lait Buffet

$4,215.00

Quick Ship

Dark wood round dining table with curved pedestal base, farmhouse style

Dark Oak Round Contemporary Dining Table

$6,995.00

Quick Ship

Dark Rhone Oak Dining Table - Extendable

$3,690.00

Quick Ship

Dark textured dresser with metallic accents and square knobs, modern farmhouse style

Dark Shagreen 3-Drawer Modern Dresser

$2,795.00

Quick Ship

Round wooden dining table with ribbed pedestal base, modern farmhouse style

Dark Sienna Transitional Dining Table

$2,875.00

Quick Ship

Rustic round wooden dining table with X-base, perfect for farmhouse or shabby chic decor

Dark Walnut Casual Jupe Dining Table

$6,795.00

Quick Ship

Antique-style wingback chair with tufted cream upholstery and dark wood frame, French country design

Deconstructed Tufted Arm Chair

$2,485.00

Deconstructed Tufted Armchair with Leather Seat

$2,965.00

Quick Ship

Vintage leather-bound books with ornate spines, perfect for French country or shabby chic decor

Decorative Gilt-Spine Faux Books, Set of 24

$775.00

Ornate black leather chair with carved details and brass nailhead trim, French country style

Del Rey Black Spanish Leather Chair

From $1,695.00

Quick Ship

Ornate dark wood armchair with carved details and brass nailhead trim, French country style

Ornate dark wood armchair with carved details and brass studs, French country style

Del Rey Espresso Spanish Leather Armchair

From $1,995.00

Antique carved wooden chair with ornate floral details and nailhead trim, French country style

Ornate dark wood dining chair with carved floral back and nailhead trim, French country style

Del Rey Espresso Spanish Leather Dining Chair

From $1,695.00

Ornate French country armchair with carved wood and studded leather upholstery

Ornate dark wood armchair with carved leather back and nailhead trim, French country style

Del Rey Stallion Spanish Leather Armchair

From $1,995.00

Del Rey Stallion Spanish Leather Dining Chair

From $1,895.00

DELIVERY IN THE CONTIGUOUS U.S.

Hundreds of items with custom color options

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