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Shipping & Terms

Shipping in the U.S.

While some of our products are shipped directly from Belle Escape via FedEx Ground, many are shipped directly from manufacturers via various ground or freight carriers. Shipping and delivery days are Monday through Friday, excluding holidays. For products that we don't stock, estimated shipping times are noted in the product description. Most In-stock furniture items will be shipped within one to two weeks of placing your order and should be received within 7 to 10 business days after shipping. Sometimes, shipping delays that are not within the control of Belle Escape occur. When you purchase an item from Belle Escape, we cannot guarantee a delivery date, as the shipping industry sometimes experiences backlogs and staff shortages that can delay delivery by days or sometimes weeks. By purchasing from us, you agree that you understand that delays can occur.

Many of our products, especially hand-painted furniture, are made to order and can take between 4 and 12 weeks to ship. Door-to-door shipping is free for furniture going to an address in the continental U.S.. This means your furniture will be delivered in boxes to the front of your home at no additional charge. If you want White Glove Service, select this option in the drop-down box next to your order item. Please note that "White Glove" service includes delivery on the first floor; for items going up a flight of stairs, please select "White Glove Delivery with Stairs". If you have multiple furniture items, please call us for an estimate so we can get you the most affordable price possible. Once an order is placed, we will confirm an estimated shipping timeframe with you via email.

Free Shipping Conditions

Free shipping only applies to the contiguous U.S. (excludes Alaska and Hawaii). Addresses that are "Remote" or accessible only by "Ferry" will incur an extra fee of $275 at the time of shipping. Addresses considered "Remote" by shipping carriers, which could mean in the mountains or countryside, will incur additional fees ($495 - $995). Belle Escape reserves the right to add extra fees for shipping when the piece is oversized and/or the address is outside of normal delivery areas. In this case, we will provide a Custom Quote.

White Glove Conditions

White Glove delivery includes 15 minutes of assembly. Some items, such as some beds, large cabinets with multiple pieces, and anything with a canopy, additional charges will apply for assembly. Standard White Glove Fees apply only to items that can be carried by two people into a home that is no more than 20-feet from the curb and with easy access through, and an elevator, or up a door or up a stairwell.

Additional fees will apply if your home is not easily accessible from the road (more than 20-feet from the truck).
Additional fees apply if an item requires more than two guys to get it up a stairwell.
Additional fees apply if a crane is required to get a piece into your home on a higher floor.

Remote Location

There is a minimum additional fee of $395 for Remote locations. We cannot provide a pre-quote for this because the fee depends on the final weight of the item. You will be notified once the item is ready if the carrier applies a Remote Location fee. Remote locations include most cities in Montana, Wyoming, Idaho, North Dakota, South Dakota, and Alaska. Additionally, it encompasses remote areas in all states across the country.

International Shipping

Please contact us for international shipping quotes. Items shipped outside of the U.S. cannot be returned or canceled. If shipping damage occurs with the carrier, you are responsible for not accepting the item and filing a claim directly with the carrier.

Antiques

Antique items are sold in their original condition. Antiques have natural cracks and aging effects. Antiques cannot be returned. All sales are final.

Returns

BelleEscape.com will happily offer you a refund on most items if you return those items (exceptions are listed below) in their original condition within 7 days of receipt. ALL returns must be shipped back in the original packaging. Please note that the color of an item may vary on your screen. If you choose to return an item due to the color or any other reason, you will be liable for outbound and return shipping, plus a restocking fee of 20%. Once the original item is returned, you will receive a credit for the item's full value, minus shipping costs and a 20% restocking fee. Please inspect your furniture upon arrival to determine if there are any damages. If you accept an item delivered via White Glove delivery, you are responsible for packing and shipping an item back within 7 days.

If you detect any damage, do not accept the delivery and note the damage on the delivery form. If your item is damaged during delivery, we will repair it. If a repair is not possible, we will replace it as quickly as possible if it is in stock, or we will file a claim, pick up the damaged item, and issue a refund once the claim is processed. If the box is dropped off, damages must be reported within 24 hours. In the event of special promotions or discounts, Belle Escape reserves the right to apply additional rules. Those rules will be posted on the relevant promotions pages at the time the offer is valid. Please call a customer care representative if you have any returns-related questions about these special offers.

Maritime Damage

Most of our furniture is shipped from Indonesia or South America. In rare instances, containers can get damaged in transit. If this happens, we will make the piece you ordered again and re-ship it as soon as it is ready. Maritime damage is typically related to sudden storms on the high seas. It is very rare, but it can happen, and Belle Escape cannot be held liable for damages and delays for which we have no control.

Items Which Cannot be Returned:

Furniture or decor that is made upon order (noted in product descriptions)
Items discounted for final sale
Custom order merchandise (made in the finish of your choice)
Clearance items with discounts over 25% off
One-of-a-Kind Antiques

Please note that shipping is NOT refundable.

Belle Escape will not accept ANY returns or exchanges after 30 days (determined from the date you received the merchandise) for ANY reason.

Items Made Upon Order

Items made upon order in the finish or size of your choice cannot be returned under any circumstances. Because we do not stock these items and they have been ordered especially for you, they can not be canceled or returned. We initiate the production process within three days of placing your order and pay to make it upfront, so custom orders cannot be canceled. Custom orders made at the finish of your choice are based on the color you choose, but each piece is made by hand, so variations should be expected. No two custom items will ever look alike. If you select the color shown, it will be based on that color but will never look exactly like the original. Depending on the item, custom orders take 14-20 weeks to produce and ship. If you have any questions about items made upon order, please email our Customer Care team at customerservice@BelleEscape.com.

Damages

Damages are rare as our items are very well packed. But please inspect your items upon delivery. If an item is damaged, this must be noted on the delivery invoice, and we will need photos of the broken item and box. IF AN ITEM IS DAMAGED, DO NOT ACCEPT IT from the delivery company. If damaged items are accepted with White Glove Delivery, the DAMAGE MUST BE NOTED ON THE DELIVERY RECEIPT, AND THE RESOLUTION IS A REPAIR, NOT A REPLACEMENT. IF YOU ACCEPT AN ITEM WITH DAMAGE, YOU AGREE THAT YOU ACCEPT IT AS IS WITH THE UNDERSTANDING THAT WE WILL REPAIR IT TO THE BEST OF OUR ABILITY ONE TIME. ANY FURTHER REPAIRS WILL BE YOUR RESPONSIBILITY.

In the event that the box is dropped off without your signature, DAMAGES MUST BE REPORTED WITHIN 24 HOURS of the delivery. Our products are handmade, and colors and textures will vary. Therefore, VARIATIONS IN COLORS AND TEXTURES ARE NOT CONSIDERED DAMAGE. Contact us immediately about the damage and email the photos to info@belleescape.com. If the damage is reported within 24 hours and/or the damage is noted on the delivery form, Belle Escape will arrange for the damaged item to be picked up and a new one to be delivered to you as quickly as possible. Once a furniture item is accepted in good condition, Belle Escape is not responsible for any damage that occurs while the piece is in your possession. All items pass a quality inspection before they ship, and when you accept an item, it is now in your care. Any damage or breakage that happens while the furniture is in your care is your responsibility.

Faux Bois Items Cannot be Returned

Our faux bois items all come with natural hairline cracks that occur and are part of the natural beauty and uniqueness of each concrete piece. These are part of the natural curing process of concrete, but they do not affect durability or structural integrity because of the steel frame underneath. Faux bois item will arrive with some hairline cracks and cannot be returned "as damaged," as this is natural. Also, due to the crate shipping method, faux bois items cannot be returned.

Order Cancelations

We reserve the right to cancel any order, including orders for discontinued items, items priced at zero by accident, items that cannot be reasonably delivered to the shipping address, or for any legitimate reason. By agreeing to these terms, users, as reasonable adults, understand this.

Non-custom orders may be canceled within 24 hours for a full refund. An order must be canceled BEFORE it ships, which is usually 2-7 days after it is placed. Once an item ships, an order can be canceled or refused, but shipping both ways, plus a restocking fee, will be deducted from the original amount paid.

Coupons

Coupons can be used during the active period. Two coupons cannot be combined. Coupons cannot be used on sale items. Designers and the Trade with an existing discount cannot combine a coupon with their discount. However, if we have an active coupon for more than their discount, they can use that instead, but must call in to place an order. If a coupon is combined with a Designer or Trade discount or a sale price, that discount will be taken off and charged to the order.

Coupons and Trade Discounts do not apply to custom items made upon order, customized items, or one-of-a-kind French antiques.

Luxury navy blue quilted leather armchair with gold buckle detail, perfect for French country or farmhouse decor.

Chateau Blue Leather Accent Chair

$2,995.00

Quick Ship

Navy blue leather armchair with rounded design and dark wood legs, perfect for cozy farmhouse or coastal decor

Chateau Blue Leather Arm Chair

$2,295.00

Navy blue leather sofa with mid-century modern design and tapered wooden legs

Chateau Blue Leather Sofa

$5,695.00

Quick Ship

Elegant gold wall sconce with crystal droplets and candle-style bulbs, perfect for French country or shabby chic decor

Chateau Lumiere Crystal Candle Wall Sconce

$675.00

Quick Ship

Rustic chandelier with distressed finish, candle-style bulbs, and mesh shade for farmhouse or shabby chic decor

Chateau Metal Mesh Chandelier

$995.00

Quick Ship

Antique French oak dresser with ornate brass hardware and carved details, perfect for shabby chic or farmhouse decor

Château Provence Walnut Bombe Chest, Circa 1800

$7,795.00

Quick Ship

Chateau Wood Chandelier, Small

$1,733.60

Quick Ship

Chateau Wood Top Pedestal Table

$3,750.00

Chelsea Aged Cream Sideboard

$1,995.00

Quick Ship

Round wooden dining table with sunburst top and pedestal base, French country style

Chelsea Dark Walnut Jupe Dining Table

From $8,995.00

Quick Ship

Classic Parisian dining room with crystal chandelier, Eiffel Tower art, round pedestal table, and upholstered chair

Chester Metal Top Pedestal Round Dining Table

From $3,795.00

French country wooden armchair with ladder back and curved legs, rustic farmhouse style seating

Chestnut French Country Ladder Back Armchair

From $1,395.00

Olive green velvet dining chair with black metal legs, modern farmhouse style

Chic Green Suede Dining Chair - Set of 2

$1,595.00

Quick Ship

Coastal-style white sand dollar chandelier with layered shell design for beachy home decor

China Sand Dollar Tiered Chandelier

$1,892.00

Quick Ship

China Sand Dollar Wall Sconce

$941.60

Quick Ship

Light gray rattan bar stool with white cushion and gold footrest, coastal farmhouse style

Chippendale Luxe Rattan Counter Stool with Gold Footrest

From $2,875.00

Round coastal-style wall mirror with textured natural fiber frame, perfect for boho or farmhouse decor

French country console table with round mirror and crystal chandelier, shabby chic decor

Chiseled Natural Wood Round Mirror

$1,293.60

Quick Ship

White upholstered dining chair with black carved wood legs, French country style

Chunky Carved Base Upholstered Chair

From $1,475.00

Gray distressed coffee table with ornate carvings, French country style, shabby chic design

Chunky Carved Cocktail Table

$3,275.00

Rustic farmhouse dining table with turned pedestal legs, natural wood finish, French country style

Rustic farmhouse dining table with turned pedestal legs, natural wood finish, shabby chic style

Chunky Farmhouse Antique Oak Dining Table

From $2,695.00

Quick Ship

Round farmhouse dining table with curved pedestal base in light wood finish

Cici Contemporary Round Dining Table

From $7,995.00

Brown tufted leather Chesterfield armchair with rolled arms and nailhead trim

Cigar Cabriole Tufted Leather Accent Chair

$3,995.00

Quick Ship

White French country corner TV cabinet with ornate detailing and open shelving

Cinéma Blanc Entertainment Center

$9,995.00

Solid wood farmhouse dining table with trestle legs, rustic natural finish

Cinnamon Brown Dining Table

$2,175.00

Quick Ship

Rustic wooden hutch with circular glass panels, farmhouse style storage cabinet

Circular Glass Door French Country Cabinet

$5,775.00

Elegant gold wall sconce with cascading silver chain strands, perfect for French country or shabby chic decor

Circular Ring Crisscross Wall Sconce

$1,276.00

Quick Ship

Elegant French country dining chair with cream upholstery and carved wood legs

Claire French Cabriole Chair

From $1,095.00

Quick Ship

Claire Shabby Chic Dining Table

$2,394.00

Quick Ship

White coastal shell pendant light with floral design, perfect for beach or farmhouse decor

Clamrose Shell Pendant

From $668.80

Quick Ship

Cream French country sideboard with fluted doors and turned feet, shabby chic style

Clarisse Antique White Ribbed 2-Door Sideboard

$3,895.00

Quick Ship

Elegant white canopy bed with soft linens and fluffy pillow, perfect for shabby chic or farmhouse decor

Clarisse Canopy Bed

From $3,695.00

Quick Ship

Antique wooden sideboard with brass hardware and inlay details, French country style

Classic Baroque Oak Buffet Brass Accents, Circa 1820

$5,995.00

Quick Ship

Beige slipcovered armchair with curved back and skirted base, ideal for French country or farmhouse decor

Classic Beige Slipcovered Armchair

$3,295.00

Quick Ship

Elegant gold French country wall sconce with ornate detailing and candle-style bulb

Classic Brass Single Swoop Arm Wall Sconce

$875.00

Quick Ship

Ornate gold wall sconce with two candle-style bulbs, French country decor

Classic Brass Swoop Arm Candle Wall Sconce

$995.00

White textured dresser with silver handles, farmhouse style storage furniture

Light blue distressed dresser with cane drawer fronts and black knobs, farmhouse style

Classic Cane Front Rattan Dresser

$4,995.00

Dark wood dresser with gold knobs, French country style

White distressed dresser with gold knobs, French country style

Classic Curved Front Wooden Chest

$3,295.00

Quick Ship

Elegant French country bookshelf with ornate detailing and distressed finish

Classic European Elegance Bookcase

$5,495.00

Rustic wooden dining table with tapered legs, perfect for farmhouse or French country decor

Classic Extendable Wood Dining Table

$7,795.00

Rustic farmhouse dining table with turned legs and drawer

Classic Farmhouse Dining Table

From $2,995.00

Rustic wooden dresser with three drawers, ornate brass handles, and tapered legs in farmhouse style

Elegant white shabby chic dresser with ornate hardware and tapered legs

Classic French Chest with Brass Pulls

$3,475.00

Quick Ship

Elegant crystal chandelier with gold accents and candle-style bulbs for French country decor

Classic French Clear Crystal Chandelier

$1,795.00

Quick Ship

Elegant crystal chandelier with candle-style bulbs and dangling prisms for French country decor

Elegant gold wall sconce with crystal droplets and candle-style bulbs for French country decor

Classic French Clear Crystal Wall Sconce

$698.00

Quick Ship

Rustic wooden cabinet with double doors, French country style, natural wood finish

Classic French Country Compact Sideboard

$2,715.00

Quick Ship

Rustic wooden cabinet with ornate metal handle and tassel, French country style

Classic French Country Hall Cabinet

$1,534.00

Rustic wooden bar stool with scalloped back, perfect for French country or farmhouse decor

Wooden ladder-back bar stool in French country style with curved legs

Classic French Country Ladder Back Counter Stool

From $1,595.00

Cream ladder-back armchair with dark wood seat, French country style

Classic French Country Ladder Back Dining Armchair

From $1,395.00

Black ladderback chair with wooden seat, farmhouse style

Classic French Country Ladder Back Side Chair

From $1,295.00

DELIVERY IN THE CONTIGUOUS U.S.

Hundreds of items with custom color options

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