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Shipping & Terms

Shipping in the U.S.

While some of our products are shipped directly from Belle Escape via FedEx Ground, many are shipped directly from manufacturers via various ground or freight carriers. Shipping and delivery days are Monday through Friday, excluding holidays. For products that we don't stock, estimated shipping times are noted in the product description. Most In-stock furniture items will be shipped within one to two weeks of placing your order and should be received within 7 to 10 business days after shipping. Sometimes, shipping delays that are not within the control of Belle Escape occur. When you purchase an item from Belle Escape, we cannot guarantee a delivery date, as the shipping industry sometimes experiences backlogs and staff shortages that can delay delivery by days or sometimes weeks. By purchasing from us, you agree that you understand that delays can occur.

Many of our products, especially hand-painted furniture, are made to order and can take between 4 and 12 weeks to ship. Door-to-door shipping is free for furniture going to an address in the continental U.S.. This means your furniture will be delivered in boxes to the front of your home at no additional charge. If you want White Glove Service, select this option in the drop-down box next to your order item. Please note that "White Glove" service includes delivery on the first floor; for items going up a flight of stairs, please select "White Glove Delivery with Stairs". If you have multiple furniture items, please call us for an estimate so we can get you the most affordable price possible. Once an order is placed, we will confirm an estimated shipping timeframe with you via email.

Free Shipping Conditions

Free shipping only applies to the contiguous U.S. (excludes Alaska and Hawaii). Addresses that are "Remote" or accessible only by "Ferry" will incur an extra fee of $275 at the time of shipping. Addresses considered "Remote" by shipping carriers, which could mean in the mountains or countryside, will incur additional fees ($495 - $995). Belle Escape reserves the right to add extra fees for shipping when the piece is oversized and/or the address is outside of normal delivery areas. In this case, we will provide a Custom Quote.

White Glove Conditions

White Glove delivery includes 15 minutes of assembly. Some items, such as some beds, large cabinets with multiple pieces, and anything with a canopy, additional charges will apply for assembly. Standard White Glove Fees apply only to items that can be carried by two people into a home that is no more than 20-feet from the curb and with easy access through, and an elevator, or up a door or up a stairwell.

Additional fees will apply if your home is not easily accessible from the road (more than 20-feet from the truck).
Additional fees apply if an item requires more than two guys to get it up a stairwell.
Additional fees apply if a crane is required to get a piece into your home on a higher floor.

Remote Location

There is a minimum additional fee of $395 for Remote locations. We cannot provide a pre-quote for this because the fee depends on the final weight of the item. You will be notified once the item is ready if the carrier applies a Remote Location fee. Remote locations include most cities in Montana, Wyoming, Idaho, North Dakota, South Dakota, and Alaska. Additionally, it encompasses remote areas in all states across the country.

International Shipping

Please contact us for international shipping quotes. Items shipped outside of the U.S. cannot be returned or canceled. If shipping damage occurs with the carrier, you are responsible for not accepting the item and filing a claim directly with the carrier.

Antiques

Antique items are sold in their original condition. Antiques have natural cracks and aging effects. Antiques cannot be returned. All sales are final.

Returns

BelleEscape.com will happily offer you a refund on most items if you return those items (exceptions are listed below) in their original condition within 7 days of receipt. ALL returns must be shipped back in the original packaging. Please note that the color of an item may vary on your screen. If you choose to return an item due to the color or any other reason, you will be liable for outbound and return shipping, plus a restocking fee of 20%. Once the original item is returned, you will receive a credit for the item's full value, minus shipping costs and a 20% restocking fee. Please inspect your furniture upon arrival to determine if there are any damages. If you accept an item delivered via White Glove delivery, you are responsible for packing and shipping an item back within 7 days.

If you detect any damage, do not accept the delivery and note the damage on the delivery form. If your item is damaged during delivery, we will repair it. If a repair is not possible, we will replace it as quickly as possible if it is in stock, or we will file a claim, pick up the damaged item, and issue a refund once the claim is processed. If the box is dropped off, damages must be reported within 24 hours. In the event of special promotions or discounts, Belle Escape reserves the right to apply additional rules. Those rules will be posted on the relevant promotions pages at the time the offer is valid. Please call a customer care representative if you have any returns-related questions about these special offers.

Maritime Damage

Most of our furniture is shipped from Indonesia or South America. In rare instances, containers can get damaged in transit. If this happens, we will make the piece you ordered again and re-ship it as soon as it is ready. Maritime damage is typically related to sudden storms on the high seas. It is very rare, but it can happen, and Belle Escape cannot be held liable for damages and delays for which we have no control.

Items Which Cannot be Returned:

Furniture or decor that is made upon order (noted in product descriptions)
Items discounted for final sale
Custom order merchandise (made in the finish of your choice)
Clearance items with discounts over 25% off
One-of-a-Kind Antiques

Please note that shipping is NOT refundable.

Belle Escape will not accept ANY returns or exchanges after 30 days (determined from the date you received the merchandise) for ANY reason.

Items Made Upon Order

Items made upon order in the finish or size of your choice cannot be returned under any circumstances. Because we do not stock these items and they have been ordered especially for you, they can not be canceled or returned. We initiate the production process within three days of placing your order and pay to make it upfront, so custom orders cannot be canceled. Custom orders made at the finish of your choice are based on the color you choose, but each piece is made by hand, so variations should be expected. No two custom items will ever look alike. If you select the color shown, it will be based on that color but will never look exactly like the original. Depending on the item, custom orders take 14-20 weeks to produce and ship. If you have any questions about items made upon order, please email our Customer Care team at customerservice@BelleEscape.com.

Damages

Damages are rare as our items are very well packed. But please inspect your items upon delivery. If an item is damaged, this must be noted on the delivery invoice, and we will need photos of the broken item and box. IF AN ITEM IS DAMAGED, DO NOT ACCEPT IT from the delivery company. If damaged items are accepted with White Glove Delivery, the DAMAGE MUST BE NOTED ON THE DELIVERY RECEIPT, AND THE RESOLUTION IS A REPAIR, NOT A REPLACEMENT. IF YOU ACCEPT AN ITEM WITH DAMAGE, YOU AGREE THAT YOU ACCEPT IT AS IS WITH THE UNDERSTANDING THAT WE WILL REPAIR IT TO THE BEST OF OUR ABILITY ONE TIME. ANY FURTHER REPAIRS WILL BE YOUR RESPONSIBILITY.

In the event that the box is dropped off without your signature, DAMAGES MUST BE REPORTED WITHIN 24 HOURS of the delivery. Our products are handmade, and colors and textures will vary. Therefore, VARIATIONS IN COLORS AND TEXTURES ARE NOT CONSIDERED DAMAGE. Contact us immediately about the damage and email the photos to info@belleescape.com. If the damage is reported within 24 hours and/or the damage is noted on the delivery form, Belle Escape will arrange for the damaged item to be picked up and a new one to be delivered to you as quickly as possible. Once a furniture item is accepted in good condition, Belle Escape is not responsible for any damage that occurs while the piece is in your possession. All items pass a quality inspection before they ship, and when you accept an item, it is now in your care. Any damage or breakage that happens while the furniture is in your care is your responsibility.

Faux Bois Items Cannot be Returned

Our faux bois items all come with natural hairline cracks that occur and are part of the natural beauty and uniqueness of each concrete piece. These are part of the natural curing process of concrete, but they do not affect durability or structural integrity because of the steel frame underneath. Faux bois item will arrive with some hairline cracks and cannot be returned "as damaged," as this is natural. Also, due to the crate shipping method, faux bois items cannot be returned.

Order Cancelations

We reserve the right to cancel any order, including orders for discontinued items, items priced at zero by accident, items that cannot be reasonably delivered to the shipping address, or for any legitimate reason. By agreeing to these terms, users, as reasonable adults, understand this.

Non-custom orders may be canceled within 24 hours for a full refund. An order must be canceled BEFORE it ships, which is usually 2-7 days after it is placed. Once an item ships, an order can be canceled or refused, but shipping both ways, plus a restocking fee, will be deducted from the original amount paid.

Coupons

Coupons can be used during the active period. Two coupons cannot be combined. Coupons cannot be used on sale items. Designers and the Trade with an existing discount cannot combine a coupon with their discount. However, if we have an active coupon for more than their discount, they can use that instead, but must call in to place an order. If a coupon is combined with a Designer or Trade discount or a sale price, that discount will be taken off and charged to the order.

Coupons and Trade Discounts do not apply to custom items made upon order, customized items, or one-of-a-kind French antiques.

Rustic wooden dining table with tapered legs, perfect for farmhouse or French country decor

Classic Extendable Wood Dining Table

$7,795.00

Rustic farmhouse dining table with turned legs and drawer

Classic Farmhouse Dining Table

From $2,995.00

Rustic wooden dresser with three drawers, ornate brass handles, and tapered legs in farmhouse style

Elegant white shabby chic dresser with ornate hardware and tapered legs

Classic French Chest with Brass Pulls

$3,475.00

Quick Ship

Elegant crystal chandelier with gold accents and candle-style bulbs for French country decor

Classic French Clear Crystal Chandelier

$1,795.00

Quick Ship

Elegant crystal chandelier with candle-style bulbs and dangling prisms for French country decor

Elegant gold wall sconce with crystal droplets and candle-style bulbs for French country decor

Classic French Clear Crystal Wall Sconce

$698.00

Quick Ship

Rustic wooden cabinet with double doors, French country style, natural wood finish

Classic French Country Compact Sideboard

$2,715.00

Quick Ship

Rustic wooden cabinet with ornate metal handle and tassel, French country style

Classic French Country Hall Cabinet

$1,534.00

Rustic wooden bar stool with scalloped back, perfect for French country or farmhouse decor

Wooden ladder-back bar stool in French country style with curved legs

Classic French Country Ladder Back Counter Stool

From $1,595.00

Cream ladder-back armchair with dark wood seat, French country style

Classic French Country Ladder Back Dining Armchair

From $1,395.00

Black ladderback chair with wooden seat, farmhouse style

Classic French Country Ladder Back Side Chair

From $1,295.00

Elegant crystal chandelier with gold accents and candle-style bulbs, perfect for French country or shabby chic decor.

Classic French Crystal Faceted Chandelier

$2,875.00

Quick Ship

Rustic wooden armoire with distressed finish and ring handles, ideal for farmhouse or shabby chic decor

Classic French Farmhouse Wooden Armoire

$2,995.00

Rustic farmhouse dining table with distressed gray finish and elegant trestle legs

Classic French Fiberglass Indoor/Outdoor Dining Table

$3,995.00

Black ladderback bar stool with cream upholstered seat, French country style

Classic French Ladder Back Upholstered Counter Stool

From $1,595.00

Classic French Stained Country Dining Table

From $3,475.00

Quick Ship

Dark wood farmhouse dining table with turned legs

Elegant wooden dining table with turned legs in farmhouse style

Classic French Turned Leg Dining Table

From $2,895.00

Elegant oval wooden dining table in dark finish, perfect for farmhouse or French country decor

Elegant white oval coffee table with distressed finish, perfect for French country or shabby chic decor

Classic Oval French Cabriole Table

From $3,745.00

Elegant crystal chandelier with five lights, perfect for French country or shabby chic interiors

Classic Parisian Crystal Chandelier

$2,995.00

Quick Ship

Classic Provincial Walnut Antique Chest, Circa 1800

$6,995.00

Quick Ship

Traditional dark wood desk with five drawers and gold knobs in a classic style.

Shell white French country style writing desk with gold knobs and tapered legs

Classic Regency Five-Drawer Desk

$3,875.00

Quick Ship

Beige tufted ottoman in French country style with button detailing

Classic Tufted Linen Rectangular Ottoman

$2,195.00

Quick Ship

Beige tufted ottoman in farmhouse style with button detailing

Classic Tufted Linen Square Ottoman

$1,895.00

Quick Ship

White distressed coffee table with curved legs, shabby chic style

Classic White Curved Leg Coffee Table

$3,115.00

Quick Ship

Round farmhouse dining table with distressed white finish and elegant pedestal base

Classic White French Pedestal Dining Table

$2,675.00

Quick Ship

Elegant French country sideboard with distressed gray finish and classic panel doors

Claude French Curved Sideboard

$12,995.00

Dark distressed French country sideboard with curved edges and dual doors

Claude Noir Curved Sideboard

$12,995.00

Quick Ship

Rustic gray French country sideboard with ornate detailing and double doors

Claude Pewter Curved Sideboard

$12,995.00

Quick Ship

Elegant shabby chic dining chair with distressed white finish and turned spindle legs

Claudette Barley Twist Dining Chair

From $1,275.00

Dark wood spindle chair with beige upholstery, French country style

Claudette Barley Twist Upholstered Dining Chair

From $1,195.00

Quick Ship

Claudette Vintage French Chandelier

$3,475.00

White shabby chic sideboard with natural wood top and six panel doors

Claudia White Shabby Chic Sideboard

$5,455.00

Quick Ship

Dark wood round dining table with pedestal base, farmhouse style

Claw Feet Round Pedestal Dining Table

From $3,295.00

White farmhouse-style swivel armchair with plush cushion

Cloud White Plush Armchair

$2,295.00

Quick Ship

Elegant brass chandelier with crystal beads, perfect for French country or farmhouse decor

Clover Glass Ball Chandelier

$2,475.00

Quick Ship

Golden floral chandelier with intricate petal design for shabby chic or farmhouse decor

Cloverfield Bouquet Gold Chandelier

$2,411.20

Quick Ship

Natural boho beaded pendant light for coastal or farmhouse decor

Coastal Beaded Dome Pendant

$1,295.00

Quick Ship

Coastal Blue and White Serving Tray

$475.00

Quick Ship

Distressed turquoise wall clock with rustic Roman numerals, perfect for shabby chic or farmhouse decor

Coastal Blue Distressed Vintage Clock

$895.00

Quick Ship

Crackle glaze ceramic table lamp with neutral linen shade, coastal farmhouse style

Coastal Blue Table Lamp

$704.00

Quick Ship

Rattan pendant light with blue woven base, coastal farmhouse style lighting

Coastal Bluebonnet Pendant Light

$2,613.60

Quick Ship

Rope-wrapped coastal chandelier with black metal arms and candle-style bulbs

Coastal Captain Rope Chandelier

$1,927.20

White lattice headboard bed in coastal or farmhouse style with clean lines and soft pillows

Light gray lattice headboard bed in farmhouse style with white bedding

Coastal Diamond Lattice Rattan Bed

From $4,775.00

White lattice headboard with geometric pattern, ideal for coastal or farmhouse bedroom decor

Coastal Diamond Weave Rattan Queen Headboard

$2,495.00

Quick Ship

Coastal-style chandelier with white seashell accents and gold frame

Coastal Elegance Sea Glass Chandelier

$4,171.20

Coastal-style throw pillow with embroidered palm trees on natural linen, perfect for beach house decor

Coastal-style lumbar pillow with embroidered palm trees, natural linen texture, boho chic decor accent

Coastal Ivory Palm Accent Linen Pillow

From $325.00

Quick Ship

Light blue rattan side table with drawer and open shelves, coastal farmhouse style

Coastal Loop Weave Rattan Console Table

$2,695.00

Rattan sofa with white cushions, coastal and boho style furniture

Coastal Luxe Rattan Loveseat

$6,775.00

Rattan chair with white cushion, natural boho style furniture

Coastal Luxe Rattan Side Chair

From $2,795.00

DELIVERY IN THE CONTIGUOUS U.S.

Hundreds of items with custom color options

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