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Shipping & Terms

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Shipping in the U.S.

While some of our products are shipped directly from Belle Escape via FedEx Ground, many are shipped directly from manufacturers via various ground or freight carriers. Shipping and delivery days are Monday through Friday, excluding holidays. For products that we don't stock, estimated shipping times are noted in the product description. Most In-stock furniture items will be shipped within one to two weeks of placing your order and should be received within 7 to 10 business days after shipping. Sometimes shipping delays occur that are not within the control of Belle Escape. When you purchase an item from Belle Escape, we cannot guarantee a delivery date, as the shipping industry sometimes experiences backlogs and staff shortages that can delay delivery by days or sometimes weeks. By purchasing from us, you agree that you understand that delays can occur.

Many of our products, especially the hand-painted furniture, are made to order and can take between 4 and 12 weeks to ship. For furniture going to an address in the continental U.S., door-to-door shipping is free. This means that your furniture will be delivered in boxes to the front of your home at no additional charge. If you want White Glove Service, you can select this option in the drop-down box next to the item you're ordering. Please note that "White Glove" service includes delivery on the first floor; for items going up a flight of stairs, please select "White Glove Delivery with Stairs". If you have multiple furniture items, please call us for an estimate so that we can get you the most affordable price possible. Once an order is placed, we will confirm an estimated shipping timeframe with you via email.

Free Shipping Conditions

Free shipping applies to the contiguous U.S. only (excludes Alaska and Hawaii). Addresses that are "Remote" or accessible only by "Ferry" will incur an extra fee of $275 at the time of shipping. Addresses which are considered "Remote" by shipping carriers, which could mean in the mountains or countryside, will incur an additional fees ($495 - $995). Belle Escape reserve the right add additional fees for shipping when the piece is oversized and/or the address is outside of normal delivery areas. In this case, we will provide a Custom Quote.


White Glove Conditions

White Glove delivery includes 15 minutes of assembly. Some items, such as some beds, large cabinets with multiple pieces, and anything with a canopy, additional charges will apply for assembly. Standard White Glove Fees apply only to items that can be carried by two people into a home that is no more than 20-feet from the curb and with easy access through, and an elevator, or up a door or up a stairwell.

  • Additional fees will apply if your home is not easily accessible from the road (more than 20-feet from the truck).
  • Additional fees apply if an item requires more than two guys to get it up a stairwell.
  • Additional fees apply if a crane is required to get a piece into your home on a higher floor. 

Remote Location

There is a minimum $295 additional fee for Remote locations. We cannot pre-quote this because the fee depends upon the final weight of the item. You will be notified once the item is ready if the carrier applies a Remote Location fee.

International Shipping 

Please contact us for international shipping quotes. Items shipped outside of the U.S. cannot be returned or canceled. If shipping damage occurs with the carrier, you are responsible for not accepting the item and filing a claim directly with the carrier.

Antiques 

Antique items are sold in their original condition. Antiques have natural cracks and aging effects. Antiques cannot be returned. All sales are final.

Returns

BelleEscape.com will happily offer you a refund on most items if you return those items (exceptions are listed below) in their original condition within 7 days of receipt. ALL returns must be shipped back in the original packaging. Please note that the color of an item may vary on your screen. If you choose to return an item due to the color or any reason, you will be liable for outbound and return shipping, plus a restocking fee of 20%. Once the original item is returned, you will receive a CREDIT for the amount of the item, excluding shipping costs and a 20% restocking fee. Please inspect your furniture upon arrival to determine if there are any damages. If you detect any damage, do not accept the delivery and note the damage on the delivery form. If your item is damaged during delivery, we will repair it. If a repair is not possible, we will replace it as quickly as possible. If the box is dropped off, damages must be reported within 24 hours. In the event of special promotions or discounts, Belle Escape reserves the right to apply additional rules. Those rules will be posted on the relevant promotions pages at the time the offer is valid. Please call a customer care representative if you have any returns-related questions that are associated with these special offers.

Maritime Damage

Most of our furniture is shipped from Indonesia or South America. In rare instances, containers can get damaged in transit. If this happens, we will make the piece you ordered again and re-ship it as soon as it is ready. Maritime damage is typically related to sudden storms on the high seas. It is very rare, but it can happen and Belle Escape cannot be held liable for damages and delays for which we have no control. 

Items Which Cannot be Returned:

  • Furniture or decor that is made upon order (noted in product descriptions)
  • Items discounted for final sale
  • Custom order merchandise (made in the finish of your choice)
  • Clearance items with discounts over 25% off
  • One of a Kind Antiques

Please note that shipping is NOT refundable.

Belle Escape will not accept ANY returns or exchanges after 30 days (determined from the date you received the merchandise) for ANY reason.

Items Made Upon Order

There are no returns on hand-painted furniture as these items are made for you upon order. Because we do not stock these items and they have been ordered especially for you, they can not be canceled or returned. We initiate the production process within three days of your order being placed and pay to have it made upfront, so custom orders cannot be canceled. Custom orders take between 14-20 weeks to produce and ship, depending upon the item. If you have any questions about items made upon order, please email our Customer Care team at customerservice@BelleEscape.com.


Damages

Damages are rare as our items are very well packed. But please inspect your items upon delivery. If an item is damaged, this must be noted on the delivery invoice and we will need photos of the broken item and box. IF AN ITEM IS DAMAGED, DO NOT ACCEPT IT from the delivery company. If damaged items are accepted with White Glove Delivery, the DAMAGE MUST BE NOTED ON THE DELIVERY RECEIPT AND THE RESOLUTION IS A REPAIR, NOT A REPLACEMENT. In the event that the box is dropped off without your signature, DAMAGES MUST BE REPORTED WITHIN 24 HOURS of the delivery. Please note that our products are handmade, and colors and textures will vary.  Therefore, VARIATIONS IN COLORS AND TEXTURES ARE NOT CONSIDERED DAMAGE. Contact us immediately about the damage and email the photos of the damage to info@belleescape.com. If the damage is reported within 24 hours and/or the damage is noted on the delivery form, Belle Escape will arrange for the damaged item to be picked up and a new one to be delivered to you as quickly as possible. Once a furniture item is accepted in good condition, Belle Escape is not responsible for any damage that occurs while the piece is in your possession. All items pass a quality inspection before they ship, and when you accept aan item, it is now in your care. Any damage or breakage that happens while the furniture item is in you care is your responsiblity.

 

Order Cancelations

We reserve the right to cancel any order, including orders for items that have been discontinued, items priced at zero by accident, items that cannot be reasonably delivered to the shipping address, or for any legitimate reason. By agreeing to these terms, users, as reasonable adults, understand this. 

Non-custom orders may be canceled within 24 hours for a full refund. An order must be canceled BEFORE it ships, which is usually 2-7 days after an order is placed. Once an item ships, an order can be canceled or refused, but shipping both ways, plus a restocking fee will be deducted from the original amount paid. 

Coupons

Coupons can be used during the active time period. Two coupons cannot be combined. Coupons cannot be used on sale items. Designers and the Trade with an existing discount cannot combine a coupon with their discount. However, if we have an active coupon out for more than their discount, they can use that instead but must call in to place an order. In the event that a coupon is combined with a Designer or Trade discount or Sale price, that discount will be taken off and charged to the order. 

Coupons and Trade Discounts do not apply to items made upon order, customized items, or one-of-a-kind French antiques.

New - Belle Escape

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Checkout the new furniture, decor, and lighting items at Belle Escape.

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Gray Washed Farmhouse Chic BuffetGray Washed Farmhouse Chic Buffet - Belle Escape
Gray Washed Farmhouse Chic Buffet Sale price$2,695.00
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Elysee Shabby Chic Mirrored Dresser - Belle EscapeElysee Shabby Chic Mirrored Dresser - Belle Escape
Elysee Shabby Chic Mirrored Dresser Sale price$2,895.00
White VilleFranche Farmhouse Buffet - Belle EscapeWhite VilleFranche Farmhouse Buffet - Belle Escape
White VilleFranche Farmhouse Buffet Sale price$3,899.40
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White Tower Extendable Jupe Dining Table - Belle EscapeWhite Tower Extendable Jupe Dining Table - Belle Escape
White Tower Extendable Jupe Dining Table Sale priceFrom $7,495.00
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Extra Long Distressed White Farm Chic Buffet - Belle EscapeExtra Long Distressed White Farm Chic Buffet - Belle Escape
Extra Long Distressed White Farm Chic Buffet Sale price$5,915.00
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Artisan Fabrics - Belle Escape
Artisan Fabrics Sale price$10.00
Scroll Leg Francesca ChairScroll Leg Francesca Chair
Scroll Leg Francesca Chair Sale priceFrom $1,495.00
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Fabrice Marble Top Console Table - Belle EscapeFabrice Marble Top Console Table - Belle Escape
Fabrice Marble Top Console Table Sale price$4,550.00
Symphonic Ornate Gray Console Table - Belle EscapeSymphonic Ornate Gray Console Table - Belle Escape
Symphonic Ornate Gray Console Table Sale price$4,890.00
Vintage Parisian Teardrop Pendant - Belle EscapeVintage Parisian Teardrop Pendant - Belle Escape
Vintage Parisian Teardrop Pendant Sale price$1,895.00
French Country Motif Top Urn Table - Belle EscapeFrench Country Motif Top Urn Table - Belle Escape
French Country Motif Top Urn Table Sale price$2,995.00
French Country Round Urn Table - Belle EscapeFrench Country Round Urn Table
French Country Round Urn Table Sale price$3,275.00
French Country Walnut Wood Side CabinetFrench Country Walnut Wood Side Cabinet
French Country Walnut Wood Side Cabinet Sale price$3,115.00
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Extra Long White Farmhouse Buffet - Belle EscapeExtra Long White Farmhouse Buffet - Belle Escape
Extra Long White Farmhouse Buffet Sale price$5,275.00
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Classic French Country Hall Cabinet - Belle EscapeClassic French Country Hall Cabinet - Belle Escape
Classic French Country Hall Cabinet Sale price$1,275.00
Rustic Farmhouse Mesh Door Buffet - Belle EscapeRustic Farmhouse Mesh Door Buffet - Belle Escape
Rustic Farmhouse Mesh Door Buffet Sale price$4,645.00
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White French Louis Buffet with Grey Top - Belle EscapeWhite French Louis Buffet with Grey Top - Belle Escape
White French Louis Buffet with Grey Top Sale price$4,755.00
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Extra Long Stone Washed Buffet - Belle EscapeExtra Long Stone Washed Buffet - Belle Escape
Extra Long Stone Washed Buffet Sale price$5,915.00
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French Wine Label Pillow - Belle EscapeFrench Wine Label Pillow - Belle Escape
French Wine Label Pillow Sale price$298.00
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Antique Linen Cabriole Arm Sofa - Belle EscapeAntique Linen Cabriole Arm Sofa - Belle Escape
Antique Linen Cabriole Arm Sofa Sale price$5,518.00
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Plush Velvet Rose Skirted Sofa - Belle EscapePlush Velvet Rose Skirted Sofa - Belle Escape
Plush Velvet Rose Skirted Sofa Sale price$6,390.00
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Tufted Long Chateau Bench - Belle EscapeTufted Long Chateau Bench - Belle Escape
Tufted Long Chateau Bench Sale price$2,350.00
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Gray Linen Crescenzo Bench - Belle EscapeGray Linen Crescenzo Bench - Belle Escape
Gray Linen Crescenzo Bench Sale price$2,458.00
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French Louis Red Striped Bench - Belle EscapeFrench Louis Red Striped Bench - Belle Escape
French Louis Red Striped Bench Sale price$1,730.00
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Modern French Blue Striped Bench - Belle EscapeModern French Blue Striped Bench - Belle Escape
Modern French Blue Striped Bench Sale price$3,390.00
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Provence Blue High Back Sofa Bench - Belle EscapeProvence Blue High Back Sofa Bench - Belle Escape
Provence Sage Blue High Back Sofa Bench Sale price$4,590.00
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Gray Provence Square Tufted Ottoman - Belle EscapeGray Provence Square Tufted Ottoman - Belle Escape
Gray Provence Square Tufted Ottoman Sale price$2,058.00
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French Louis Red Striped Sofa - Belle EscapeFrench Louis Red Striped Sofa - Belle Escape
French Louis Red Striped Sofa Sale price$4,190.00
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Red Striped French Louis Arm Chair - Belle EscapeRed Striped French Louis Arm Chair - Belle Escape
Red Striped French Louis Arm Chair Sale price$1,990.00
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French Louis Blue Striped Arm Chair - Belle EscapeFrench Louis Blue Striped Arm Chair - Belle Escape
French Louis Blue Striped Armchair Sale price$1,990.00
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French Red Striped Club Chair - Belle EscapeFrench Red Striped Club Chair - Belle Escape
French Red Striped Club Chair Sale price$1,950.00
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French Louis Red Striped Dining Chairs - Belle EscapeFrench Louis Red Striped Dining Chair
French Louis Red Striped Dining Chair Sale priceFrom $1,450.00
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French Louis Blue Striped Dining Chairs - Belle EscapeFrench Louis Blue Striped Dining Chairs - Belle Escape
French Louis Blue Striped Dining Armchairs Sale price$2,600.00
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Gray Linen Medallion Arm Chairs - Belle EscapeGray Linen Medallion Arm Chairs
Gray Linen Medallion Arm Chairs Sale priceFrom $1,530.00
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French Linen Curved Back Chairs - Belle EscapeFrench Linen Curved Back Chairs - Belle Escape
French Linen Curved Back Chairs Sale price$2,175.00
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French Cane Curved Back Side Chairs - Pair - Belle EscapeFrench Cane Curved Back Side Chairs - Pair - Belle Escape
French Cane Curved Back Side Chairs - Pair Sale price$2,456.00
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Distressed French Farmhouse Side Chairs - Belle EscapeDistressed French Farmhouse Side Chairs - Belle Escape
Distressed French Farmhouse Side Chairs Sale price$2,480.00
French Provence Yellow Seat Side Chairs - Belle EscapeFrench Provence Yellow Seat Side Chairs - Belle Escape
French Provence Yellow Seat Side Chairs Sale price$2,456.00
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Stone Verte Farmhouse Side Chairs - Pair - Belle EscapeStone Verte Farmhouse Side Chairs - Pair - Belle Escape
Stone Verte Farmhouse Side Chairs - Pair Sale price$2,480.00
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Provence Yellow Side Chairs - Belle EscapeProvence Yellow Side Chairs - Belle Escape
Provence Yellow Side Chairs Sale price$2,480.00
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Gray Linen Medallion Side Chairs - Belle EscapeGray Linen Medallion Side Chairs - Belle Escape
Gray Linen Medallion Side Chairs Sale price$2,280.00
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Bronzed Beaded Chateau Chandelier - Belle EscapeBronzed Beaded Chateau Chandelier - Belle Escape
Bronzed Beaded Chateau Chandelier Sale price$1,390.00
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Rose Selene Gold Tip Chair - Belle EscapeRose Selene Gold Tip Chair - Belle Escape
Rose Selene Gold Tip Chair Sale price$1,390.00
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Selene Gold Tip Chair - Belle EscapeSelene Gold Tip Chair - Belle Escape
Selene Gold Tip Chair Sale price$1,590.00
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Jacques French Legacy Glass Front Cabinet - Belle EscapeJacques French Legacy Glass Front Cabinet - Belle Escape
Jacques French Legacy Glass Front Cabinet Sale price$6,590.00
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French Blue Striped Arm Chair - Belle EscapeFrench Blue Striped Arm Chair - Belle Escape
French Blue Striped Arm Chair Sale price$2,850.00
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French Script Slipper Chair - Belle EscapeFrench Script Slipper Chair - Belle Escape
French Script Slipper Chair Sale price$1,550.00
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Bastille Oak Lounge ChairBastille Oak Lounge Chair
Bastille Oak Lounge Chair Sale price$2,370.00

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