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Shipping & Terms

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Shipping in the U.S.

While some of our products are shipped directly from Belle Escape via FedEx Ground, many are shipped directly from manufacturers via various ground or freight carriers. Shipping and delivery days are Monday through Friday, excluding holidays. For products that we don't stock, estimated shipping times are noted in the product description. Most In-stock furniture items will be shipped within one to two weeks of placing your order and should be received within 7 to 10 business days after shipping. Sometimes shipping delays occur that are not within the control of Belle Escape. When you purchase an item from Belle Escape, we cannot guarantee a delivery date, as the shipping industry sometimes experiences backlogs and staff shortages that can delay delivery by days or sometimes weeks. By purchasing from us, you agree that you understand that delays can occur.

Many of our products, especially the hand-painted furniture, are made to order and can take between 4 and 12 weeks to ship. For furniture going to an address in the continental U.S., door-to-door shipping is free. This means that your furniture will be delivered in boxes to the front of your home at no additional charge. If you want White Glove Service, you can select this option in the drop-down box next to the item you're ordering. Please note that "White Glove" service includes delivery on the first floor; for items going up a flight of stairs, please select "White Glove Delivery with Stairs". If you have multiple furniture items, please call us for an estimate so that we can get you the most affordable price possible. Once an order is placed, we will confirm an estimated shipping timeframe with you via email.

Free Shipping Conditions

Free shipping applies to the contiguous U.S. only (excludes Alaska and Hawaii). Addresses that are "Remote" or accessible only by "Ferry" will incur an extra fee of $275 at the time of shipping. Addresses which are considered "Remote" by shipping carriers, which could mean in the mountains or countryside, will incur an additional fees ($495 - $995). Belle Escape reserve the right add additional fees for shipping when the piece is oversized and/or the address is outside of normal delivery areas. In this case, we will provide a Custom Quote.


White Glove Conditions

White Glove delivery includes 15 minutes of assembly. Some items, such as some beds, large cabinets with multiple pieces, and anything with a canopy, additional charges will apply for assembly. Standard White Glove Fees apply only to items that can be carried by two people into a home that is no more than 20-feet from the curb and with easy access through, and an elevator, or up a door or up a stairwell.

  • Additional fees will apply if your home is not easily accessible from the road (more than 20-feet from the truck).
  • Additional fees apply if an item requires more than two guys to get it up a stairwell.
  • Additional fees apply if a crane is required to get a piece into your home on a higher floor. 

Remote Location

There is a minimum $295 additional fee for Remote locations. We cannot pre-quote this because the fee depends upon the final weight of the item. You will be notified once the item is ready if the carrier applies a Remote Location fee.

International Shipping 

Please contact us for international shipping quotes. Items shipped outside of the U.S. cannot be returned or canceled. If shipping damage occurs with the carrier, you are responsible for not accepting the item and filing a claim directly with the carrier.

Antiques 

Antique items are sold in their original condition. Antiques have natural cracks and aging effects. Antiques cannot be returned. All sales are final.

Returns

BelleEscape.com will happily offer you a refund on most items if you return those items (exceptions are listed below) in their original condition within 7 days of receipt. ALL returns must be shipped back in the original packaging. Please note that the color of an item may vary on your screen. If you choose to return an item due to the color or any reason, you will be liable for outbound and return shipping, plus a restocking fee of 20%. Once the original item is returned, you will receive a CREDIT for the amount of the item, excluding shipping costs and a 20% restocking fee. Please inspect your furniture upon arrival to determine if there are any damages. If you detect any damage, do not accept the delivery and note the damage on the delivery form. If your item is damaged during delivery, we will repair it. If a repair is not possible, we will replace it as quickly as possible. If the box is dropped off, damages must be reported within 24 hours. In the event of special promotions or discounts, Belle Escape reserves the right to apply additional rules. Those rules will be posted on the relevant promotions pages at the time the offer is valid. Please call a customer care representative if you have any returns-related questions that are associated with these special offers.

Maritime Damage

Most of our furniture is shipped from Indonesia or South America. In rare instances, containers can get damaged in transit. If this happens, we will make the piece you ordered again and re-ship it as soon as it is ready. Maritime damage is typically related to sudden storms on the high seas. It is very rare, but it can happen and Belle Escape cannot be held liable for damages and delays for which we have no control. 

Items Which Cannot be Returned:

  • Furniture or decor that is made upon order (noted in product descriptions)
  • Items discounted for final sale
  • Custom order merchandise (made in the finish of your choice)
  • Clearance items with discounts over 25% off
  • One of a Kind Antiques

Please note that shipping is NOT refundable.

Belle Escape will not accept ANY returns or exchanges after 30 days (determined from the date you received the merchandise) for ANY reason.

Items Made Upon Order

There are no returns on hand-painted furniture as these items are made for you upon order. Because we do not stock these items and they have been ordered especially for you, they can not be canceled or returned. We initiate the production process within three days of your order being placed and pay to have it made upfront, so custom orders cannot be canceled. Custom orders take between 14-20 weeks to produce and ship, depending upon the item. If you have any questions about items made upon order, please email our Customer Care team at customerservice@BelleEscape.com.


Damages

Damages are rare as our items are very well packed. But please inspect your items upon delivery. If an item is damaged, this must be noted on the delivery invoice and we will need photos of the broken item and box. IF AN ITEM IS DAMAGED, DO NOT ACCEPT IT from the delivery company. If damaged items are accepted with White Glove Delivery, the DAMAGE MUST BE NOTED ON THE DELIVERY RECEIPT AND THE RESOLUTION IS A REPAIR, NOT A REPLACEMENT. In the event that the box is dropped off without your signature, DAMAGES MUST BE REPORTED WITHIN 24 HOURS of the delivery. Please note that our products are handmade, and colors and textures will vary.  Therefore, VARIATIONS IN COLORS AND TEXTURES ARE NOT CONSIDERED DAMAGE. Contact us immediately about the damage and email the photos of the damage to info@belleescape.com. If the damage is reported within 24 hours and/or the damage is noted on the delivery form, Belle Escape will arrange for the damaged item to be picked up and a new one to be delivered to you as quickly as possible. Once a furniture item is accepted in good condition, Belle Escape is not responsible for any damage that occurs while the piece is in your possession. All items pass a quality inspection before they ship, and when you accept aan item, it is now in your care. Any damage or breakage that happens while the furniture item is in you care is your responsiblity.

 

Order Cancelations

We reserve the right to cancel any order, including orders for items that have been discontinued, items priced at zero by accident, items that cannot be reasonably delivered to the shipping address, or for any legitimate reason. By agreeing to these terms, users, as reasonable adults, understand this. 

Non-custom orders may be canceled within 24 hours for a full refund. An order must be canceled BEFORE it ships, which is usually 2-7 days after an order is placed. Once an item ships, an order can be canceled or refused, but shipping both ways, plus a restocking fee will be deducted from the original amount paid. 

Coupons

Coupons can be used during the active time period. Two coupons cannot be combined. Coupons cannot be used on sale items. Designers and the Trade with an existing discount cannot combine a coupon with their discount. However, if we have an active coupon out for more than their discount, they can use that instead but must call in to place an order. In the event that a coupon is combined with a Designer or Trade discount or Sale price, that discount will be taken off and charged to the order. 

Coupons and Trade Discounts do not apply to items made upon order, customized items, or one-of-a-kind French antiques.

New - Belle Escape

New

Checkout the new furniture, decor, and lighting items at Belle Escape.

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Aubergine Medallion Arm Chair - Belle EscapeAubergine Medallion Arm Chair - Belle Escape
Aubergine Medallion Arm Chair Sale priceFrom $1,530.00
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Aubergine Medallion Counter Stools - Belle EscapeAubergine Medallion Counter Stools - Belle Escape
Aubergine Medallion Counter Stools Sale priceFrom $1,418.00
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Tall Plank Wood Arched Twin Headboard - Belle EscapeTall Plank Wood Arched Twin Headboard - Belle Escape
Tall Plank Wood Arched Twin Headboard Sale price$2,570.00
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Rustic Crisscross Base Dining Table - Belle Escape
Rustic Crisscross Base Dining Table Sale priceFrom $4,495.00
Regal Wood Stretcher Table - Belle EscapeRegal Wood Stretcher Table - Belle Escape
Regal Wood Stretcher Table Sale price$4,990.00
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Aubergine Medallion Bar Stools - Belle EscapeAubergine Medallion Bar Stools - Belle Escape
Aubergine Medallion Bar Stools Sale priceFrom $1,539.00
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French Medallion Counter StoolFrench Medallion Counter Stool
French Medallion Counter Stool Sale priceFrom $1,418.00
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French Medallion Bar Stools - Belle Escape
French Medallion Bar Stools Sale price$2,776.00
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White Bastille Love Chair - Belle EscapeWhite Bastille Love Chair - Belle Escape
White Bastille Love Chair Sale price$2,370.00
French Leaf Table Lamp - Belle EscapeFrench Leaf Table Lamp - Belle Escape
French Leaf Table Lamp Sale price$775.00
Vintage French Quarter Lantern Chandelier - Belle Escape
Vintage French Quarter Lantern Chandelier Sale price$2,490.00
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French Gray Rococo Sofa Bench - Belle EscapeFrench Gray Rococo Sofa Bench - Belle Escape
French Gray Rococo Sofa Bench Sale price$5,190.00
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Maison Blanc Settee - Belle Escape
Maison Blanc Settee Sale price$3,530.00
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Maison Blanc SofaMaison Blanc Sofa - Belle Escape
Maison Blanc Sofa Sale price$4,490.00
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French Triple Back Medallion Settee - Belle EscapeFrench Triple Back Medallion Settee - Belle Escape
French Triple Back Medallion Settee Sale price$3,078.00
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Plush Linen Louis Settee - Belle EscapePlush Linen Louis Settee - Belle Escape
Plush Linen Louis Settee Sale price$3,290.00
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Vintage Provence Display CabinetVintage Provence Display Cabinet
Vintage Provence Display Cabinet Sale price$8,990.00
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Rustic Farmhouse Buffet Table - Belle Escape
Rustic Farmhouse Buffet Table Sale price$4,190.00
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Round Back Medallion Side Chairs - Belle EscapeRound Back Medallion Side Chairs - Belle Escape
Round Back Medallion Side Chairs Sale price$2,280.00
Aubergine Louis Side Chairs - Pair - Belle EscapeAubergine Louis Side Chairs - Pair
Aubergine Louis Side Chairs - Pair Sale price$1,920.00
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French Shabby Side Nail Studded Chairs - Belle EscapeFrench Shabby Side Nail Studded Chairs - Belle Escape
French Shabby Side Nail Studded Chairs Sale price$2,300.00
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French Medallion Round Back Side Chairs - Pair - Belle EscapeFrench Medallion Round Back Side Chairs - Pair - Belle Escape
French Medallion Round Back Side Chairs - Pair Sale price$1,995.00
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French Chic Cane Back Arm Chairs - Pair - Belle EscapeFrench Chic Cane Back Arm Chairs - Pair - Belle Escape
French Chic Cane Back Arm Chair Sale price$2,760.00
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White Louis Square Back Side Chairs - Pair - Belle EscapeWhite Louis Square Back Side Chairs - Pair
White Louis Square Back Side Chairs - Pair Sale price$2,056.00
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Classic Louis Natural Linen Side Chairs - Pair - Belle EscapeClassic Louis Natural Linen Side Chairs - Pair - Belle Escape
Classic Louis Natural Linen Side Chairs - Pair Sale priceFrom $1,178.00
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Caned Square Back Arm Chairs - Belle EscapeCaned Square Back Arm Chairs - Belle Escape
Caned Square Back Arm Chairs Sale priceFrom $1,450.00
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Lille Blue Striped BenchLille Blue Striped Bench - Belle Escape
Lille Blue Striped Bench Sale price$1,650.00
Zephyr Ceramic Top Farmhouse Dining Table - Belle EscapeZephyr Ceramic Top Farmhouse Dining Table - Belle Escape
Zephyr Ceramic Top Farmhouse Dining Table Sale priceFrom $4,495.00
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Aged Chestnut Planked Dining Table - Belle EscapeAged Chestnut Planked Dining Table - Belle Escape
Aged Chestnut Plank Dining Table Sale price$3,675.00
Oversized White Farmhouse Coffee Table - Belle EscapeOversized White Farmhouse Coffee Table - Belle Escape
Oversized White Farmhouse Coffee Table Sale price$3,419.00
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Claudia White Shabby Chic Sideboard - Belle EscapeClaudia White Shabby Chic Sideboard - Belle Escape
Claudia White Shabby Chic Sideboard Sale price$5,455.00
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Amelia Sage Shabby Chic Bookcase - Belle EscapeAmelia Sage Shabby Chic Bookcase - Belle Escape
Amelia Sage Shabby Chic Bookcase Sale price$8,695.00
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Claudette Vintage French Chandelier - Belle Escape
Claudette Vintage French Chandelier Sale price$2,875.00
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Red Striped Avignon Counter Stools - Belle EscapeRed Striped Avignon Counter Stools - Belle Escape
Red Striped Avignon Counter Stools Sale price$2,280.00
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Red Striped Avignon Bar Stools - Belle EscapeRed Striped Avignon Bar Stools - Belle Escape
Red Striped Avignon Bar Stools Sale price$2,300.00
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Ornate Painted Table with Drawers - Belle EscapeOrnate Painted Table with Drawers
Ornate Painted Table with Drawers Sale priceFrom $3,695.00
Painted Carved Door Wall Decor - Belle EscapePainted Carved Door Wall Decor
Painted Carved Door Wall Decor Sale price$1,795.00
Farmhouse Glass Front Bookcase - Belle EscapeFarmhouse Glass Front Bookcase
Farmhouse Glass Front Bookcase Sale price$4,995.00
Wooden French Country Sofa - Belle Escape
Wooden French Country Sofa Sale price$4,995.00
Two Tone European Nightstand - Belle Escape
Two Tone European Nightstand Sale price$1,675.00
Whimsy Barn Wood Buffet - Belle Escape
Whimsy Barn Wood Buffet Sale price$2,895.00
Barn Wood Chaise Lounge - Belle Escape
Barn Wood Chaise Lounge Sale price$4,495.00
White Loft Veranda Chair - Belle EscapeWhite Loft Veranda Chair
White Loft Veranda Chair Sale price$1,875.00
Earthen Concrete Round Lamp - Belle EscapeEarthen Concrete Round Lamp - Belle Escape
Earthen Concrete Round Lamp Sale price$519.20
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Sculpted Sparrow Lamp - Belle Escape
Sculpted Sparrow Lamp Sale price$1,029.60
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Abaca Braided Rope Shelf - Belle EscapeAbaca Braided Rope Shelf - Belle Escape
Abaca Braided Rope Shelf Sale price$3,625.60
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Abaca Rope Small Nightstand - Belle EscapeAbaca Rope Small Nightstand - Belle Escape
Abaca Rope Small Nightstand Sale price$1,663.20
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Black Florale Nightstand - Belle EscapeBlack Florale Nightstand - Belle Escape
Black Florale Nightstand Sale price$2,543.20
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