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Shipping & Terms

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Shipping in the U.S.

While some of our products are shipped directly from Belle Escape via FedEx Ground, many are shipped directly from manufacturers via various ground or freight carriers. Shipping and delivery days are Monday through Friday, excluding holidays. For products that we don't stock, estimated shipping times are noted in the product description. Most In-stock furniture items will be shipped within one to two weeks of placing your order and should be received within 7 to 10 business days after shipping. Sometimes shipping delays occur that are not within the control of Belle Escape. When you purchase an item from Belle Escape, we cannot guarantee a delivery date, as the shipping industry sometimes experiences backlogs and staff shortages that can delay delivery by days or sometimes weeks. By purchasing from us, you agree that you understand that delays can occur.

Many of our products, especially the hand-painted furniture, are made to order and can take between 4 and 12 weeks to ship. For furniture going to an address in the continental U.S., door-to-door shipping is free. This means that your furniture will be delivered in boxes to the front of your home at no additional charge. If you want White Glove Service, you can select this option in the drop-down box next to the item you're ordering. Please note that "White Glove" service includes delivery on the first floor; for items going up a flight of stairs, please select "White Glove Delivery with Stairs". If you have multiple furniture items, please call us for an estimate so that we can get you the most affordable price possible. Once an order is placed, we will confirm an estimated shipping timeframe with you via email.

Free Shipping Conditions

Free shipping applies to the contiguous U.S. only (excludes Alaska and Hawaii). Addresses that are "Remote" or accessible only by "Ferry" will incur an extra fee of $275 at the time of shipping. Addresses which are considered "Remote" by shipping carriers, which could mean in the mountains or countryside, will incur an additional fees ($495 - $995). Belle Escape reserve the right add additional fees for shipping when the piece is oversized and/or the address is outside of normal delivery areas. In this case, we will provide a Custom Quote.


White Glove Conditions

White Glove delivery includes 15 minutes of assembly. Some items, such as some beds, large cabinets with multiple pieces, and anything with a canopy, additional charges will apply for assembly. Standard White Glove Fees apply only to items that can be carried by two people into a home that is no more than 20-feet from the curb and with easy access through, and an elevator, or up a door or up a stairwell.

  • Additional fees will apply if your home is not easily accessible from the road (more than 20-feet from the truck).
  • Additional fees apply if an item requires more than two guys to get it up a stairwell.
  • Additional fees apply if a crane is required to get a piece into your home on a higher floor. 

Remote Location

There is a minimum $295 additional fee for Remote locations. We cannot pre-quote this because the fee depends upon the final weight of the item. You will be notified once the item is ready if the carrier applies a Remote Location fee.

International Shipping 

Please contact us for international shipping quotes. Items shipped outside of the U.S. cannot be returned or canceled. If shipping damage occurs with the carrier, you are responsible for not accepting the item and filing a claim directly with the carrier.

Antiques 

Antique items are sold in their original condition. Antiques have natural cracks and aging effects. Antiques cannot be returned. All sales are final.

Returns

BelleEscape.com will happily offer you a refund on most items if you return those items (exceptions are listed below) in their original condition within 7 days of receipt. ALL returns must be shipped back in the original packaging. Please note that the color of an item may vary on your screen. If you choose to return an item due to the color or any reason, you will be liable for outbound and return shipping, plus a restocking fee of 20%. Once the original item is returned, you will receive a CREDIT for the amount of the item, excluding shipping costs and a 20% restocking fee. Please inspect your furniture upon arrival to determine if there are any damages. If you detect any damage, do not accept the delivery and note the damage on the delivery form. If your item is damaged during delivery, we will repair it. If a repair is not possible, we will replace it as quickly as possible. If the box is dropped off, damages must be reported within 24 hours. In the event of special promotions or discounts, Belle Escape reserves the right to apply additional rules. Those rules will be posted on the relevant promotions pages at the time the offer is valid. Please call a customer care representative if you have any returns-related questions that are associated with these special offers.

Maritime Damage

Most of our furniture is shipped from Indonesia or South America. In rare instances, containers can get damaged in transit. If this happens, we will make the piece you ordered again and re-ship it as soon as it is ready. Maritime damage is typically related to sudden storms on the high seas. It is very rare, but it can happen and Belle Escape cannot be held liable for damages and delays for which we have no control. 

Items Which Cannot be Returned:

  • Furniture or decor that is made upon order (noted in product descriptions)
  • Items discounted for final sale
  • Custom order merchandise (made in the finish of your choice)
  • Clearance items with discounts over 25% off
  • One of a Kind Antiques

Please note that shipping is NOT refundable.

Belle Escape will not accept ANY returns or exchanges after 30 days (determined from the date you received the merchandise) for ANY reason.

Items Made Upon Order

There are no returns on hand-painted furniture as these items are made for you upon order. Because we do not stock these items and they have been ordered especially for you, they can not be canceled or returned. We initiate the production process within three days of your order being placed and pay to have it made upfront, so custom orders cannot be canceled. Custom orders take between 14-20 weeks to produce and ship, depending upon the item. If you have any questions about items made upon order, please email our Customer Care team at customerservice@BelleEscape.com.


Damages

Damages are rare as our items are very well packed. But please inspect your items upon delivery. If an item is damaged, this must be noted on the delivery invoice and we will need photos of the broken item and box. IF AN ITEM IS DAMAGED, DO NOT ACCEPT IT from the delivery company. If damaged items are accepted with White Glove Delivery, the DAMAGE MUST BE NOTED ON THE DELIVERY RECEIPT AND THE RESOLUTION IS A REPAIR, NOT A REPLACEMENT. In the event that the box is dropped off without your signature, DAMAGES MUST BE REPORTED WITHIN 24 HOURS of the delivery. Please note that our products are handmade, and colors and textures will vary.  Therefore, VARIATIONS IN COLORS AND TEXTURES ARE NOT CONSIDERED DAMAGE. Contact us immediately about the damage and email the photos of the damage to info@belleescape.com. If the damage is reported within 24 hours and/or the damage is noted on the delivery form, Belle Escape will arrange for the damaged item to be picked up and a new one to be delivered to you as quickly as possible. Once a furniture item is accepted in good condition, Belle Escape is not responsible for any damage that occurs while the piece is in your possession. All items pass a quality inspection before they ship, and when you accept aan item, it is now in your care. Any damage or breakage that happens while the furniture item is in you care is your responsiblity.

 

Order Cancelations

We reserve the right to cancel any order, including orders for items that have been discontinued, items priced at zero by accident, items that cannot be reasonably delivered to the shipping address, or for any legitimate reason. By agreeing to these terms, users, as reasonable adults, understand this. 

Non-custom orders may be canceled within 24 hours for a full refund. An order must be canceled BEFORE it ships, which is usually 2-7 days after an order is placed. Once an item ships, an order can be canceled or refused, but shipping both ways, plus a restocking fee will be deducted from the original amount paid. 

Coupons

Coupons can be used during the active time period. Two coupons cannot be combined. Coupons cannot be used on sale items. Designers and the Trade with an existing discount cannot combine a coupon with their discount. However, if we have an active coupon out for more than their discount, they can use that instead but must call in to place an order. In the event that a coupon is combined with a Designer or Trade discount or Sale price, that discount will be taken off and charged to the order. 

Coupons and Trade Discounts do not apply to items made upon order, customized items, or one-of-a-kind French antiques.

New - Belle Escape

New

Checkout the new furniture, decor, and lighting items at Belle Escape.

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Outdoor Web Rattan Lounge Chair - Belle EscapeOutdoor Web Rattan Lounge Chair
Outdoor Web Rattan Lounge Chair Sale price$1,990.00
Natural Boho Macrame Lounge Chair - Belle Escape
Natural Boho Macrame Lounge Chair Sale price$1,180.00
Lulu White Boho Chairs - Belle Escape
Lulu White Boho Chairs Sale price$1,395.00
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Boho Hanging Net Swing Chair - Belle Escape
Boho Hanging Net Swing Chair Sale price$595.00
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Open French Farm Center Table - Belle EscapeOpen French Farm Center Table - Belle Escape
Open French Farm Center Table Sale price$4,390.00
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Blue French Country Wine Shelf with Drawers - Belle EscapeBlue French Country Wine Shelf with Drawers - Belle Escape
Blue French Country Wine Shelf with Drawers Sale price$2,954.00
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Shabby Chic Whitewash Ribbon Sideboard - Belle EscapeShabby Chic Whitewash Ribbon Sideboard - Belle Escape
Shabby Chic Whitewash Ribbon Sideboard Sale price$3,975.00
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Serenity Blue Coastal Cottage Sideboard - Belle EscapeSerenity Blue Coastal Cottage Sideboard - Belle Escape
Serenity Blue Coastal Cottage Sideboard Sale price$4,145.00
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Rustic Beams Miners Dining Table - Belle EscapeRustic Beams Miners Dining Table - Belle Escape
Rustic Beams Miners Dining Table Sale price$3,524.00
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Antique Oval Provincial Dining Table - Belle EscapeAntique Oval Provincial Dining Table - Belle Escape
Antique Oval Provincial Dining Table Sale price$4,039.00
Planked Rustic Square Coffee Table - Belle EscapePlanked Rustic Square Coffee Table - Belle Escape
Planked Rustic Square Coffee Table Sale price$2,695.00
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Rustic Gray Washed Wood Bench - Belle EscapeRustic Gray Washed Wood Bench - Belle Escape
Rustic Gray Washed Wood Bench Sale price$2,319.00
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Big Sky White Antler Chandelier - Belle Escape
Big Sky White Antler Chandelier Sale price$3,475.00
Natural Hemp Coastal Table Lamp - Belle EscapeNatural Hemp Coastal Table Lamp
Natural Hemp Coastal Table Lamp Sale price$375.00
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Kvist Hollywood Glam Chandelier - Belle EscapeKvist Hollywood Glam Chandelier
Kvist Hollywood Glam Chandelier Sale price$2,495.00
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Simplicity French Country Chandelier - Belle EscapeSimplicity French Country Chandelier - Belle Escape
Simplicity French Country Chandelier Sale priceFrom $1,195.00
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Big Sur Iron & Rope Chandelier - Belle EscapeBig Sur Iron & Rope Chandelier
Big Sur Iron & Rope Chandelier Sale price$1,195.00
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Farmhouse Mesh Wire Decorative Bowls - Belle EscapeFarmhouse Mesh Wire Decorative Bowls - Belle Escape
Farmhouse Mesh Wire Decorative Bowls Sale price$495.00
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White Farmhouse Script Bench - Belle EscapeWhite Farmhouse Script Bench
White Farmhouse Script Bench Sale price$299.00
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Wire Five Industrial Chic Pendants - Belle EscapeWire Five Industrial Chic Pendants - Belle Escape
Wire Five Industrial Chic Pendants Sale price$895.00
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Genevieve French Country Chandelier - Belle EscapeGenevieve French Country Chandelier - Belle Escape
Genevieve French Country Chandelier Sale price$1,495.00
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Saint Germain Cathedral Cabinet - Belle Escape
Saint Germain Cathedral Cabinet Sale price$1,875.00
Saint Germain Cathedral Sideboard - Belle Escape
Saint Germain Cathedral Sideboard Sale price$1,895.00
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Two Tone Earthy Chic SideboardTwo Tone Earthy Chic Sideboard
Two Tone Earthy Chic Sideboard Sale price$1,990.00
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Myla Natural Hemp Table Lamp - Belle EscapeMyla Natural Hemp Table Lamp
Myla Natural Hemp Table Lamp Sale price$345.00
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Granite Top Farmhouse Kitchen Island - Belle EscapeGranite Top Farmhouse Kitchen Island - Belle Escape
Granite Top Farmhouse Kitchen Island Sale price$1,790.00
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White La Grange Lantern - Belle Escape
White La Grange Lantern Sale price$1,490.00
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Geometric Iron Chateau Chandelier - Belle Escape
Geometric Iron Chateau Chandelier Sale price$2,190.00
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French Finishes - Belle Escape
French Finishes Sale price$12.00
Natural Coastal White Weaved Rope Swing Chair - Belle Escape
Natural Coastal White Weaved Rope Swing Chair Sale price$580.00
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Outdoor Rattan Chaise Lounge - Belle Escape
Outdoor Rattan Chaise Lounge Sale price$2,990.00
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White Modern Teak Outdoor Coffee Table - Belle EscapeWhite Modern Teak Outdoor Coffee Table
White Modern Teak Outdoor Coffee Table Sale price$1,695.00
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Island Dreams White Tikki Daybed - Belle Escape
Island Dreams White Tikki Daybed Sale price$5,790.00
Antique White Corinthian Candlestick - Belle EscapeAntique White Corinthian Candlestick
Antique White Corinthian Candlestick Sale priceFrom $390.00
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Gilded Decorative Standing Rooster - Belle Escape
Gilded Decorative Standing Rooster Sale price$275.00
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French Scroll Leg Candlestick - Belle Escape
French Scroll Leg Candlestick Sale price$445.00
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Embroidered Blue Coral Accent Pillow - Belle EscapeEmbroidered Blue Coral Accent Pillow - Belle Escape
Embroidered Blue Coral Accent Pillow Sale price$495.00
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Deconstructed Tufted Arm Chair - Belle EscapeDeconstructed Tufted Arm Chair - Belle Escape
Deconstructed Tufted Arm Chair Sale price$2,485.00
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Rustic Chamonix Farmhouse Cabinet - Belle EscapeRustic Chamonix Farmhouse Cabinet - Belle Escape
Rustic Chamonix Farmhouse Cabinet Sale price$4,565.00
Dusty Blue Shabby Chic Buffet - Belle EscapeDusty Blue Shabby Chic Buffet - Belle Escape
Dusty Blue Shabby Chic Buffet Sale price$4,169.00
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Aged Gray Pie Crust Door Cabinet - Belle EscapeAged Gray Pie Crust Door Cabinet - Belle Escape
Aged Gray Pie Crust Door Cabinet Sale price$4,145.00
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Tufted Yellow Provence Bench - Belle EscapeTufted Yellow Provence Bench - Belle Escape
Tufted Yellow Provence Bench Sale price$2,378.00
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Tufted Sage Blue Slipper ChairTufted Sage Blue Slipper Chair - Belle Escape
Tufted Sage Blue Slipper Chair Sale price$1,550.00
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Smokey Cream Ornate Amelie Bed - Belle EscapeSmokey Cream Ornate Amelie Bed - Belle Escape
Smokey Cream Ornate Amelie Bed Sale priceFrom $3,795.00
Baroque Fleur de Lis Table - Belle EscapeBaroque Fleur de Lis Table - Belle Escape
Baroque Fleur de Lis Table Sale price$2,175.00
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Ansel Venetian Nightstand - Belle EscapeAnsel Venetian Nightstand - Belle Escape
Ansel Venetian Nightstand Sale price$1,995.00
Antiqued Mirror Front Country Armoire - Belle EscapeAntiqued Mirror Front Country Armoire - Belle Escape
Antiqued Mirror Front Country Armoire Sale price$3,795.00
Ferrand Farmhouse Buffet Table - Belle EscapeFerrand Farmhouse Buffet Table
Ferrand Farmhouse Buffet Table Sale price$1,995.00

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