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Shipping & Terms

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Shipping in the U.S.

While some of our products are shipped directly from Belle Escape via FedEx Ground, many are shipped directly from manufacturers via various ground or freight carriers. Shipping and delivery days are Monday through Friday, excluding holidays. For products that we don't stock, estimated shipping times are noted in the product description. Most In-stock furniture items will be shipped within one to two weeks of placing your order and should be received within 7 to 10 business days after shipping. Sometimes, shipping delays that are not within the control of Belle Escape occur. When you purchase an item from Belle Escape, we cannot guarantee a delivery date, as the shipping industry sometimes experiences backlogs and staff shortages that can delay delivery by days or sometimes weeks. By purchasing from us, you agree that you understand that delays can occur.

Many of our products, especially hand-painted furniture, are made to order and can take between 4 and 12 weeks to ship. Door-to-door shipping is free for furniture going to an address in the continental U.S.. This means your furniture will be delivered in boxes to the front of your home at no additional charge. If you want White Glove Service, select this option in the drop-down box next to your order item. Please note that "White Glove" service includes delivery on the first floor; for items going up a flight of stairs, please select "White Glove Delivery with Stairs". If you have multiple furniture items, please call us for an estimate so we can get you the most affordable price possible. Once an order is placed, we will confirm an estimated shipping timeframe with you via email.


Free Shipping Conditions

Free shipping only applies to the contiguous U.S. (excludes Alaska and Hawaii). Addresses that are "Remote" or accessible only by "Ferry" will incur an extra fee of $275 at the time of shipping. Addresses considered "Remote" by shipping carriers, which could mean in the mountains or countryside, will incur additional fees ($495 - $995). Belle Escape reserves the right to add extra fees for shipping when the piece is oversized and/or the address is outside of normal delivery areas. In this case, we will provide a Custom Quote.


White Glove Conditions

White Glove delivery includes 15 minutes of assembly. Some items, such as some beds, large cabinets with multiple pieces, and anything with a canopy, additional charges will apply for assembly. Standard White Glove Fees apply only to items that can be carried by two people into a home that is no more than 20-feet from the curb and with easy access through, and an elevator, or up a door or up a stairwell.

  • Additional fees will apply if your home is not easily accessible from the road (more than 20-feet from the truck).
  • Additional fees apply if an item requires more than two guys to get it up a stairwell.
  • Additional fees apply if a crane is required to get a piece into your home on a higher floor. 


Remote Location

There is a minimum additional fee of $395 for Remote locations. We cannot provide a pre-quote for this because the fee depends on the final weight of the item. You will be notified once the item is ready if the carrier applies a Remote Location fee. Remote locations include most cities in Montana, Wyoming, Idaho, North Dakota, South Dakota, and Alaska. Additionally, it encompasses remote areas in all states across the country. 


International Shipping 

Please contact us for international shipping quotes. Items shipped outside of the U.S. cannot be returned or canceled. If shipping damage occurs with the carrier, you are responsible for not accepting the item and filing a claim directly with the carrier.



Antiques 

Antique items are sold in their original condition. Antiques have natural cracks and aging effects. Antiques cannot be returned. All sales are final.



Returns

BelleEscape.com will happily offer you a refund on most items if you return those items (exceptions are listed below) in their original condition within 7 days of receipt. ALL returns must be shipped back in the original packaging. Please note that the color of an item may vary on your screen. If you choose to return an item due to the color or any other reason, you will be liable for outbound and return shipping, plus a restocking fee of 20%. Once the original item is returned, you will receive a credit for the item's full value, minus shipping costs and a 20% restocking fee. Please inspect your furniture upon arrival to determine if there are any damages. If you accept an item delivered via White Glove delivery, you are responsible for packing and shipping an item back within 7 days.

If you detect any damage, do not accept the delivery and note the damage on the delivery form. If your item is damaged during delivery, we will repair it. If a repair is not possible, we will replace it as quickly as possible if it is in stock, or we will file a claim, pick up the damaged item, and issue a refund once the claim is processed. If the box is dropped off, damages must be reported within 24 hours. In the event of special promotions or discounts, Belle Escape reserves the right to apply additional rules. Those rules will be posted on the relevant promotions pages at the time the offer is valid. Please call a customer care representative if you have any returns-related questions about these special offers.



Maritime Damage

Most of our furniture is shipped from Indonesia or South America. In rare instances, containers can get damaged in transit. If this happens, we will make the piece you ordered again and re-ship it as soon as it is ready. Maritime damage is typically related to sudden storms on the high seas. It is very rare, but it can happen, and Belle Escape cannot be held liable for damages and delays for which we have no control. 


Items Which Cannot be Returned:

  • Furniture or decor that is made upon order (noted in product descriptions)
  • Items discounted for final sale
  • Custom order merchandise (made in the finish of your choice)
  • Clearance items with discounts over 25% off
  • One-of-a-Kind Antiques

Please note that shipping is NOT refundable.

Belle Escape will not accept ANY returns or exchanges after 30 days (determined from the date you received the merchandise) for ANY reason.



Items Made Upon Order

Items made upon order in the finish or size of your choice cannot be returned under any circumstances. Because we do not stock these items and they have been ordered especially for you, they can not be canceled or returned. We initiate the production process within three days of placing your order and pay to make it upfront, so custom orders cannot be canceled. Custom orders made at the finish of your choice are based on the color you choose, but each piece is made by hand, so variations should be expected. No two custom items will ever look alike. If you select the color shown, it will be based on that color but will never look exactly like the original. Depending on the item, custom orders take 14-20 weeks to produce and ship. If you have any questions about items made upon order, please email our Customer Care team at customerservice@BelleEscape.com.


Damages

Damages are rare as our items are very well packed. But please inspect your items upon delivery. If an item is damaged, this must be noted on the delivery invoice, and we will need photos of the broken item and box. IF AN ITEM IS DAMAGED, DO NOT ACCEPT IT from the delivery company. If damaged items are accepted with White Glove Delivery, the DAMAGE MUST BE NOTED ON THE DELIVERY RECEIPT, AND THE RESOLUTION IS A REPAIR, NOT A REPLACEMENT. IF YOU ACCEPT AN ITEM WITH DAMAGE, YOU AGREE THAT YOU ACCEPT IT AS IS WITH THE UNDERSTANDING THAT WE WILL REPAIR IT TO THE BEST OF OUR ABILITY ONE TIME. ANY FURTHER REPAIRS WILL BE YOUR RESPONSIBILITY. 

In the event that the box is dropped off without your signature, DAMAGES MUST BE REPORTED WITHIN 24 HOURS of the delivery. Our products are handmade, and colors and textures will vary.  Therefore, VARIATIONS IN COLORS AND TEXTURES ARE NOT CONSIDERED DAMAGE. Contact us immediately about the damage and email the photos to info@belleescape.com. If the damage is reported within 24 hours and/or the damage is noted on the delivery form, Belle Escape will arrange for the damaged item to be picked up and a new one to be delivered to you as quickly as possible. Once a furniture item is accepted in good condition, Belle Escape is not responsible for any damage that occurs while the piece is in your possession. All items pass a quality inspection before they ship, and when you accept an item, it is now in your care. Any damage or breakage that happens while the furniture is in your care is your responsibility.

Faux Bois Items Cannot be Returned

Our faux bois items all come with natural hairline cracks that occur and are part of the natural beauty and uniqueness of each concrete piece. These are part of the natural curing process of concrete, but they do not affect durability or structural integrity because of the steel frame underneath. Faux bois item will arrive with some hairline cracks and cannot be returned "as damaged," as this is natural. Also, due to the crate shipping method, faux bois items cannot be returned.

Order Cancelations

We reserve the right to cancel any order, including orders for discontinued items, items priced at zero by accident, items that cannot be reasonably delivered to the shipping address, or for any legitimate reason. By agreeing to these terms, users, as reasonable adults, understand this. 

Non-custom orders may be canceled within 24 hours for a full refund. An order must be canceled BEFORE it ships, which is usually 2-7 days after it is placed. Once an item ships, an order can be canceled or refused, but shipping both ways, plus a restocking fee, will be deducted from the original amount paid. 


Coupons

Coupons can be used during the active period. Two coupons cannot be combined. Coupons cannot be used on sale items. Designers and the Trade with an existing discount cannot combine a coupon with their discount. However, if we have an active coupon for more than their discount, they can use that instead, but must call in to place an order. If a coupon is combined with a Designer or Trade discount or a sale price, that discount will be taken off and charged to the order. 

Coupons and Trade Discounts do not apply to custom items made upon order, customized items, or one-of-a-kind French antiques.

Guildmaster Furniture & Decor - Belle Escape

Guildmaster Furniture & Decor

Guildmaster's beautiful collection of cottage-style furniture pieces included painted armoires, dining tables with scroll motifs, headboards with carved bird finials, French country dining tables and chairs, Duchess chests, Bishop coffee tables, colorful coastal chests, ornate kitchen islands, and much more. Belle Escape launched with the Guildmaster brand and proudly sold unique, customized pieces for over 10 years. Belle Escape continues to sell artistic, hand-painted, cottage-style furniture in the Guildmaster style, available here.

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873 products

Dockside Oar Floor Lamp - Belle Escape
Dockside Oar Floor Lamp Sale price$475.00
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Modern Coastal Cottage Sideboard - Belle EscapeModern Coastal Cottage Sideboard - Belle Escape
Modern Coastal Cottage Sideboard Sale price$4,239.00
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Ocean Blue Bowfront Sideboard - Belle EscapeOcean Blue Bowfront Sideboard - Belle Escape
Ocean Blue Bowfront Sideboard Sale price$4,145.00
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Rustic Gray Washed Wood Bench - Belle EscapeRustic Gray Washed Wood Bench - Belle Escape
Rustic Gray Washed Wood Bench Sale price$2,319.00
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White Loft Veranda Chair - Belle EscapeCoastal Nantucket living room with beige sofa, spindle armchair, fringed pendant light, and ocean art
Many Finishes Available
White Loft Veranda Chair Sale price$1,875.00
Modern White Chateau Chandelier - Belle Escape
Modern White Chateau Chandelier Sale price$2,191.20
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Weathered Round Convex Mirror - Belle EscapeWeathered Round Convex Mirror - Belle Escape
Weathered Round Convex Mirror Sale price$1,388.00
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White slipcovered armchair with matching toss pillows in a coastal shabby chic style.
White Slipcover Indoor and Outdoor Chair Sale price$3,595.00
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White Indoor and Outdoor Beachcomber Sofa - Belle EscapeWhite modern slipcovered sofa with plush cushions, ideal for coastal or farmhouse living rooms
White Indoor and Outdoor Beachcomber Sofa Sale price$6,695.00
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Seaglass Shimmering Chandelier - Belle EscapeSeaglass Shimmering Chandelier - Belle Escape
Seaglass Shimmering Chandelier Sale price$3,643.20
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Coastal-style chandelier with white shell strands and gold frame, perfect for beachy or boho interiors.Coastal-style chandelier with white shell layers and gold accents, perfect for beachy or boho interiors.
Gilded Seaglass Chandelier Sale price$3,291.20
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Golden Oyster Shell Encrusted Mirror - Belle Escape
Golden Oyster Shell Encrusted Mirror Sale price$1,152.80
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White Tufted Arm Chair - Belle EscapeWhite Tufted Arm Chair - Belle Escape
White Tufted Arm Chair Sale price$1,630.00
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Small Chanteuse White Beaded Chandelier - Belle EscapeFrosted glass bead chandelier with rustic metal frame, perfect for shabby chic or farmhouse decor
Small Chanteuse White Beaded Chandelier Sale price$1,689.60
Elegant shabby chic wooden chair with woven seat and X-back designAntique White Cafe Chairs - Belle Escape
Antique White Parisian Cafe Chairs - Set of 2 Sale price$1,395.00
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Rustic French country sideboard with carved wood, four drawers, and cabinet doors on turned legsFleur Natural Brown Country Sideboard
Fleur Natural Brown Country Sideboard Sale price$5,995.00
Distressed sage green sideboard with ornate legs and vintage farmhouse styleFleur Distressed Sage Country Sideboard
Fleur Distressed Sage Country Sideboard Sale price$5,995.00
Dark gray slipcovered farmhouse style loveseat sofa with matching throw pillowsCharcoal grey slipcovered loveseat sofa in a French country style.
Navy Blue Linen Cabriole Arm Settee Sale price$3,475.00
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French country oval back dining chair in beige linen with natural wood frameLouis Oval Back Nailhead Side Chair
Louis Oval Back Nailhead Side Chair Sale priceFrom $1,595.00
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Elegant oval ottoman with velvet cushion and distressed gray finish, French country style
French Louis Velvet Stool Sale price$1,475.00
French country style dining chair with a dark wood frame, cane back, and cream seat cushion.French country dining chair with dark wood frame, cane back, and cream fabric seat.
Regal Cane Back Walnut Stained Chairs - Pair Sale price$2,475.00
Rustic light wood French country cabinet with carved door panels and ornate detailing.Natural wood French country style carved cabinet with ornate door panels and pillars.
Ornate Carved Wood Side Cabinet, Circa 1900 Sale price$5,795.00
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French country style wooden cabinet with mesh doors and a weathered natural finish.Vintage Oak French Vitrine With Mesh Door, Circa 1900
Vintage Oak French Vitrine With Mesh Door, Circa 1900 Sale price$8,390.00
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French country style distressed white wood hutch with glass doors and lower cabinets.Distressed French country hutch with glass doors and storage cabinets, shabby chic style
French Vintage Painted Glass Door Cabinet Sale price$5,995.00
French country style light wood buffet cabinet with mesh glass doors and bottom drawers.Rustic Mesh Door Wooden Cabinet, Circa 1880
Rustic Mesh Door Wooden Cabinet, Circa 1880 Sale price$8,995.00
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Grey French country cross back dining chair with caned seatOlive Green Parisian Cafe Chairs - Set of 2
Olive Green Parisian Cafe Chairs - Set of 2 Sale price$1,395.00
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Large rectangular windowpane style wall mirror with a black metal frame in farmhouse style.
Industrial Iron Frame Wall Mirror Sale price$1,495.00
Black two-tier wrought iron candle-style chandelier with 14 lights in farmhouse style.Tiered Farmhouse Wrought Iron Chandelier
Tiered Farmhouse Wrought Iron Chandelier Sale priceFrom $3,071.20
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Modern black drum pendant light with gold trim and star accents in farmhouse style.Black and gold modern drum ceiling light with star accent and farmhouse style.
Regal Noir Metallic Drum Shape Pendant Sale price$1,751.20
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Black wrought iron chandelier with six candle-style lights, farmhouse or French country decorArched Arms Black Iron Chandelier
Arched Arms Black Iron Chandelier Sale price$1,196.80
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Black wrought iron 5-light candle style chandelier in farmhouse style.Black wrought iron 4-light candle style chandelier in farmhouse style.
Slender Line Saxon Black Chandelier Sale price$1,091.20
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French country style wingback armchair in distressed light blue velvet with wooden legs.Plush Blue Velvet and Burlap Accent Chair
Plush Blue Velvet and Burlap Accent Chair Sale price$2,995.00
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Rustic brown farmhouse wood hutch with glass display cabinets and bottom drawers.
Provence Rustic Pane Glass Display Cabinet Sale price$4,995.00
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Shabby chic white bookcase with glass doors and storage cabinets, French country styleAntique White Shabby Chic Glass Front Bookcase
Antique White Shabby Chic Glass Front Bookcase Sale price$5,995.00
Solid wood farmhouse dining table with turned pedestal legs, rustic French country styleRustic farmhouse dining table with carved pedestal legs and warm wood finish
Antica French Country Pedestal Table Sale price$4,495.00
Distressed French country sideboard with four drawers and cabinet doors, shabby chic farmhouse styleFleur Distressed White Country Sideboard
Fleur Distressed White Country Sideboard Sale price$5,995.00
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Round wooden pedestal dining table with geometric marquetry inlay in a warm oak finish.Transitional Herringbone Expandable Jupe Table
Transitional Herringbone Expandable Jupe Table Sale price$7,495.00
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Black wrought iron chandelier with gold accents and candle-style bulbs, perfect for farmhouse or shabby chic decor.
Distressed Black Gold 6-Light Candle-Style Chandelier Sale price$1,475.00
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French country style beige linen upholstered armchair with carved wood frame
Louis Natural Linen Square Back Club Chair Sale price$1,995.00
Antique dark wood Gothic style cabinet with red recessed panels and ornate carvings.Small Gothic Revival Cabinet with Quatrefoil Motifs, Circa 1900
Small Gothic Revival Cabinet with Quatrefoil Motifs, Circa 1900 Sale price$2,995.00
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Antique French country hutch with carved details and glass doors, perfect for shabby chic or farmhouse decor.Belgium 19th-Century Carved Cabinet with Glass, Circa 1880
Belgium 19th-Century Carved Cabinet with Glass, Circa 1880 Sale price$8,995.00
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Distressed white shabby chic hutch with glass doors and arched panels, vintage farmhouse style storageDistressed white shabby chic hutch with glass doors and open shelving for farmhouse or coastal decor
Arched French Country Patinated Display Cabinet, Circa 1900 Sale price$19,995.00
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Rustic wooden round pedestal dining table in French country styleRound French Elm Wood Dining Table
Round French Elm Wood Dining Table Sale price$2,795.00
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Vintage black wall clock with gold Roman numerals, 'Apsley House' text, and farmhouse rustic decor style
French Black Iron Roman Numeral Clock Sale price$695.00
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Vintage-style wall clock with Roman numerals, distressed green finish, and 'Grand Hotel 1932' detail, perfect for farmhouse or shabby chic decor.
French Vintage Green Roman Numeral Clock Sale price$445.00
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Dark wood farmhouse sideboard with four drawers and four paneled cabinet doors.Rustic dark wood farmhouse sideboard with four cabinet doors and four top drawers.
Rustic Dark Oak Buffet Cabinet Sale price$4,695.00
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French country tufted bench with distressed wood legs and nailhead trim, shabby chic style seating
French Medallion Oval Tufted Oak Bench Sale price$2,675.00
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French country linen wingback armchair with red stripes and wooden base.Red Striped French Khaki Accent Chair
Red Striped French Khaki Accent Chair Sale price$3,275.00
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