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Shipping & Terms

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Shipping in the U.S.

While some of our products are shipped directly from Belle Escape via FedEx Ground, many are shipped directly from manufacturers via various ground or freight carriers. Shipping and delivery days are Monday through Friday, excluding holidays. For products that we don't stock, estimated shipping times are noted in the product description. Most In-stock furniture items will be shipped within one to two weeks of placing your order and should be received within 7 to 10 business days after shipping. Sometimes, shipping delays that are not within the control of Belle Escape occur. When you purchase an item from Belle Escape, we cannot guarantee a delivery date, as the shipping industry sometimes experiences backlogs and staff shortages that can delay delivery by days or sometimes weeks. By purchasing from us, you agree that you understand that delays can occur.

Many of our products, especially hand-painted furniture, are made to order and can take between 4 and 12 weeks to ship. Door-to-door shipping is free for furniture going to an address in the continental U.S.. This means your furniture will be delivered in boxes to the front of your home at no additional charge. If you want White Glove Service, select this option in the drop-down box next to your order item. Please note that "White Glove" service includes delivery on the first floor; for items going up a flight of stairs, please select "White Glove Delivery with Stairs". If you have multiple furniture items, please call us for an estimate so we can get you the most affordable price possible. Once an order is placed, we will confirm an estimated shipping timeframe with you via email.


Free Shipping Conditions

Free shipping only applies to the contiguous U.S. (excludes Alaska and Hawaii). Addresses that are "Remote" or accessible only by "Ferry" will incur an extra fee of $275 at the time of shipping. Addresses considered "Remote" by shipping carriers, which could mean in the mountains or countryside, will incur additional fees ($495 - $995). Belle Escape reserves the right to add extra fees for shipping when the piece is oversized and/or the address is outside of normal delivery areas. In this case, we will provide a Custom Quote.


White Glove Conditions

White Glove delivery includes 15 minutes of assembly. Some items, such as some beds, large cabinets with multiple pieces, and anything with a canopy, additional charges will apply for assembly. Standard White Glove Fees apply only to items that can be carried by two people into a home that is no more than 20-feet from the curb and with easy access through, and an elevator, or up a door or up a stairwell.

  • Additional fees will apply if your home is not easily accessible from the road (more than 20-feet from the truck).
  • Additional fees apply if an item requires more than two guys to get it up a stairwell.
  • Additional fees apply if a crane is required to get a piece into your home on a higher floor. 


Remote Location

There is a minimum additional fee of $395 for Remote locations. We cannot provide a pre-quote for this because the fee depends on the final weight of the item. You will be notified once the item is ready if the carrier applies a Remote Location fee. Remote locations include most cities in Montana, Wyoming, Idaho, North Dakota, South Dakota, and Alaska. Additionally, it encompasses remote areas in all states across the country. 


International Shipping 

Please contact us for international shipping quotes. Items shipped outside of the U.S. cannot be returned or canceled. If shipping damage occurs with the carrier, you are responsible for not accepting the item and filing a claim directly with the carrier.



Antiques 

Antique items are sold in their original condition. Antiques have natural cracks and aging effects. Antiques cannot be returned. All sales are final.



Returns

BelleEscape.com will happily offer you a refund on most items if you return those items (exceptions are listed below) in their original condition within 7 days of receipt. ALL returns must be shipped back in the original packaging. Please note that the color of an item may vary on your screen. If you choose to return an item due to the color or any other reason, you will be liable for outbound and return shipping, plus a restocking fee of 20%. Once the original item is returned, you will receive a credit for the item's full value, minus shipping costs and a 20% restocking fee. Please inspect your furniture upon arrival to determine if there are any damages. If you accept an item delivered via White Glove delivery, you are responsible for packing and shipping an item back within 7 days.

If you detect any damage, do not accept the delivery and note the damage on the delivery form. If your item is damaged during delivery, we will repair it. If a repair is not possible, we will replace it as quickly as possible if it is in stock, or we will file a claim, pick up the damaged item, and issue a refund once the claim is processed. If the box is dropped off, damages must be reported within 24 hours. In the event of special promotions or discounts, Belle Escape reserves the right to apply additional rules. Those rules will be posted on the relevant promotions pages at the time the offer is valid. Please call a customer care representative if you have any returns-related questions about these special offers.



Maritime Damage

Most of our furniture is shipped from Indonesia or South America. In rare instances, containers can get damaged in transit. If this happens, we will make the piece you ordered again and re-ship it as soon as it is ready. Maritime damage is typically related to sudden storms on the high seas. It is very rare, but it can happen, and Belle Escape cannot be held liable for damages and delays for which we have no control. 


Items Which Cannot be Returned:

  • Furniture or decor that is made upon order (noted in product descriptions)
  • Items discounted for final sale
  • Custom order merchandise (made in the finish of your choice)
  • Clearance items with discounts over 25% off
  • One-of-a-Kind Antiques

Please note that shipping is NOT refundable.

Belle Escape will not accept ANY returns or exchanges after 30 days (determined from the date you received the merchandise) for ANY reason.



Items Made Upon Order

Items made upon order in the finish or size of your choice cannot be returned under any circumstances. Because we do not stock these items and they have been ordered especially for you, they can not be canceled or returned. We initiate the production process within three days of placing your order and pay to make it upfront, so custom orders cannot be canceled. Custom orders made at the finish of your choice are based on the color you choose, but each piece is made by hand, so variations should be expected. No two custom items will ever look alike. If you select the color shown, it will be based on that color but will never look exactly like the original. Depending on the item, custom orders take 14-20 weeks to produce and ship. If you have any questions about items made upon order, please email our Customer Care team at customerservice@BelleEscape.com.


Damages

Damages are rare as our items are very well packed. But please inspect your items upon delivery. If an item is damaged, this must be noted on the delivery invoice, and we will need photos of the broken item and box. IF AN ITEM IS DAMAGED, DO NOT ACCEPT IT from the delivery company. If damaged items are accepted with White Glove Delivery, the DAMAGE MUST BE NOTED ON THE DELIVERY RECEIPT, AND THE RESOLUTION IS A REPAIR, NOT A REPLACEMENT. IF YOU ACCEPT AN ITEM WITH DAMAGE, YOU AGREE THAT YOU ACCEPT IT AS IS WITH THE UNDERSTANDING THAT WE WILL REPAIR IT TO THE BEST OF OUR ABILITY ONE TIME. ANY FURTHER REPAIRS WILL BE YOUR RESPONSIBILITY. 

In the event that the box is dropped off without your signature, DAMAGES MUST BE REPORTED WITHIN 24 HOURS of the delivery. Our products are handmade, and colors and textures will vary.  Therefore, VARIATIONS IN COLORS AND TEXTURES ARE NOT CONSIDERED DAMAGE. Contact us immediately about the damage and email the photos to info@belleescape.com. If the damage is reported within 24 hours and/or the damage is noted on the delivery form, Belle Escape will arrange for the damaged item to be picked up and a new one to be delivered to you as quickly as possible. Once a furniture item is accepted in good condition, Belle Escape is not responsible for any damage that occurs while the piece is in your possession. All items pass a quality inspection before they ship, and when you accept an item, it is now in your care. Any damage or breakage that happens while the furniture is in your care is your responsibility.

Faux Bois Items Cannot be Returned

Our faux bois items all come with natural hairline cracks that occur and are part of the natural beauty and uniqueness of each concrete piece. These are part of the natural curing process of concrete, but they do not affect durability or structural integrity because of the steel frame underneath. Faux bois item will arrive with some hairline cracks and cannot be returned "as damaged," as this is natural. Also, due to the crate shipping method, faux bois items cannot be returned.

Order Cancelations

We reserve the right to cancel any order, including orders for discontinued items, items priced at zero by accident, items that cannot be reasonably delivered to the shipping address, or for any legitimate reason. By agreeing to these terms, users, as reasonable adults, understand this. 

Non-custom orders may be canceled within 24 hours for a full refund. An order must be canceled BEFORE it ships, which is usually 2-7 days after it is placed. Once an item ships, an order can be canceled or refused, but shipping both ways, plus a restocking fee, will be deducted from the original amount paid. 


Coupons

Coupons can be used during the active period. Two coupons cannot be combined. Coupons cannot be used on sale items. Designers and the Trade with an existing discount cannot combine a coupon with their discount. However, if we have an active coupon for more than their discount, they can use that instead but must call in to place an order. If a coupon is combined with a Designer or Trade discount or Sale price, that discount will be taken off and charged to the order. 

Coupons and Trade Discounts do not apply to items made upon order, customized items, or one-of-a-kind French antiques.

Products

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Tufted French Salon Sofa - Belle EscapeTufted French Salon Sofa - Belle Escape
Tufted French Salon Sofa Sale price$5,370.00
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Tufted Gray Velvet Wooden Ottoman
Tufted Gray Velvet Wooden Ottoman Sale price$2,675.00
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Tufted Gray Wooden Legs Accent Chair
Tufted Gray Wooden Legs Accent Chair Sale price$1,595.00
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Tufted Green Chesterfield Accent ChairTufted Green Chesterfield Accent Chair
Tufted Green Chesterfield Accent Chair Sale price$3,775.00
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Tufted Green Velvet Side ChairTufted Green Velvet Side Chair
Tufted Green Velvet Side Chair Sale priceFrom $1,178.00
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Tufted Jute Bar Stools - Belle EscapeTufted Jute Bar Stools - Belle Escape
Tufted Jute Bar Stools Sale price$2,880.00
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Tufted Leather Lobby SofaTufted Leather Lobby Sofa
Tufted Leather Lobby Sofa Sale price$5,775.00
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Tufted Long Chateau Bench - Belle EscapeTufted Long Chateau Bench - Belle Escape
Tufted Long Chateau Bench Sale price$2,350.00
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Tufted Mid-Century Modern Bench - Belle EscapeTufted Mid-Century Modern Bench
Tufted Mid-Century Modern Bench Sale price$2,495.00
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Tufted Natural Linen Slipper Chair - Belle EscapeTufted Natural Linen Slipper Chair - Belle Escape
Tufted Natural Linen Slipper Chair Sale price$1,550.00
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Tufted Ottoman Oak Wood Coffee Table - Belle EscapeTufted Ottoman Oak Wood Coffee Table - Belle Escape
Tufted Ottoman Oak Wood Coffee Table Sale price$2,978.00
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Tufted Pink Velvet Slipper Dining ChairTufted Pink Velvet Slipper Dining Chair
Tufted Pink Velvet Slipper Dining Chair Sale priceFrom $1,298.00
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Tufted Round Provence Ottoman - Belle EscapeTufted Round Provence Ottoman - Belle Escape
Tufted Round Provence Ottoman Sale price$2,450.00
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Tufted Sage Blue Slipper ChairTufted Sage Blue Slipper Chair - Belle Escape
Tufted Sage Blue Slipper Chair Sale price$1,550.00
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Tufted Upholstered Ottoman with Carved Wooden Legs
Tufted Upholstered Ottoman with Carved Wooden Legs Sale price$1,775.00
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Tufted Vintage French Velvet Bench
Tufted Vintage French Velvet Bench Sale price$1,595.00
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Tufted White Linen Slipper Chair - Belle EscapeTufted White Linen Slipper Chair - Belle Escape
Tufted White Linen Slipper Chair Sale price$1,550.00
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Tufted Yellow Provence Bench - Belle EscapeTufted Yellow Provence Bench - Belle Escape
Tufted Yellow Provence Bench Sale price$2,378.00
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Tuileries Bistro Chairs - Belle EscapeTuileries Bistro Chairs - Belle Escape
Tuileries Cross-Back Bistro Chairs Sale price$1,175.00
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Tulipwood 2 Door Sideboard - Belle EscapeTulipwood 2 Door Sideboard - Belle Escape
Tulipwood 2 Door Sideboard Sale price$2,445.00
Turned Columns Antique French Three Panel Oak Mirror, Circa 1900Turned Columns Antique French Three Panel Oak Mirror, Circa 1900
Turned Columns Antique French Three Panel Oak Mirror, Circa 1900 Sale price$4,795.00
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Turquoise Nugget Orb ChandelierTurquoise Nugget Orb Chandelier
Turquoise Nugget Orb Chandelier Sale price$2,295.00
Tuscan Demilune Sideboard
Tuscan Demilune Sideboard Sale price$3,295.00
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Tuscan Gardens ArmchairTuscan Gardens Armchair
Tuscan Gardens Armchair Sale priceFrom $2,595.00
Tuscan Scroll Arched Bed - Belle Escape
Tuscan Scroll Arched Bed Sale priceFrom $4,475.00
Tuxe Barrel Swivel Accent ChairTuxe Barrel Swivel Accent Chair
Tuxe Barrel Swivel Accent Chair Sale price$2,995.00
Twin Heritage Brass Candle Wall SconceTwin Heritage Brass Candle Wall Sconce
Twin Heritage Brass Candle Wall Sconce Sale price$775.00
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Twine Wrapped Coastal PendantTwine Wrapped Coastal Pendant
Twine Wrapped Coastal Pendant Sale price$2,516.80
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Twisted Gold Leaf Coffee TableTwisted Gold Leaf Coffee Table
Twisted Gold Leaf Coffee Table Sale price$1,995.00
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Twisted Wood Floor LampTwisted Wood Floor Lamp
Twisted Wood Floor Lamp Sale price$932.80
Two Tone Distressed French Mirror
Two Tone Distressed French Mirror Sale price$1,475.00
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Two Tone Earthy Chic SideboardTwo Tone Earthy Chic Sideboard
Two Tone Earthy Chic Sideboard Sale price$1,990.00
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Two Tone European Nightstand - Belle EscapeTwo Tone European Nightstand
Two Tone European Nightstand Sale price$1,675.00
Two-Tone Spherical Lantern ChandelierTwo-Tone Spherical Lantern Chandelier
Two-Tone Spherical Lantern Chandelier Sale price$1,175.00
Upholstered Brown Counter StoolUpholstered Brown Counter Stool
Upholstered Brown Counter Stool Sale priceFrom $1,195.00
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Upholstered Brown Leather Side ChairUpholstered Brown Leather Side Chair
Upholstered Brown Leather Side Chair Sale priceFrom $1,495.00
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Upholstered French Country Yellow Side ChairUpholstered French Country Yellow Side Chair
Upholstered French Country Yellow Side Chair Sale priceFrom $1,095.00
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Upholstered Lattice Back Solid Wood Dining Arm ChairUpholstered Lattice Back Solid Wood Dining Arm Chair
Upholstered Lattice Back Solid Wood Dining Arm Chair Sale priceFrom $1,475.00
Upholstered Leather Bar StoolUpholstered Leather Bar Stool
Upholstered Leather Bar Stool Sale priceFrom $838.00
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Upholstered Leather Side Chairs - Set of 2Upholstered Leather Side Chairs - Set of 2
Upholstered Leather Side Chairs - Set of 2 Sale price$1,280.00
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White Bench
Upholstered Shabby White Bench Sale price$1,338.00
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Upholstered Vintage French Velvet Side ChairUpholstered Vintage French Velvet Side Chair
Upholstered Vintage French Velvet Side Chair Sale priceFrom $1,295.00
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Upholstered White Oak Nimble Bar StoolUpholstered White Oak Nimble Bar Stool
Upholstered White Oak Nimble Bar Stool Sale price$2,015.20
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Upholstered White Oak Nimble Counter StoolUpholstered White Oak Nimble Counter Stool
Upholstered White Oak Nimble Counter Stool Sale price$2,103.20
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Uptown Tufted Sofa - Belle EscapeUptown Tufted Sofa - Belle Escape
Uptown Tufted Sofa Sale price$6,550.00
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Vaisselier Cottage Chest - Belle Escape
Vaisselier Cottage Chest Sale price$3,675.00
Valencia Carved Leather Accent ChairValencia Carved Leather Accent Chair
Valencia Carved Leather Accent Chair Sale price$1,995.00
Valeria French Draped Wooden ChandelierValeria French Draped Wooden Chandelier
Valeria French Draped Wooden Chandelier Sale price$3,875.00
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