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Shipping & Terms

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Shipping in the U.S.

While some of our products are shipped directly from Belle Escape via FedEx Ground, many are shipped directly from manufacturers via various ground or freight carriers. Shipping and delivery days are Monday through Friday, excluding holidays. For products that we don't stock, estimated shipping times are noted in the product description. Most In-stock furniture items will be shipped within one to two weeks of placing your order and should be received within 7 to 10 business days after shipping. Sometimes shipping delays occur that are not within the control of Belle Escape. When you purchase an item from Belle Escape, we cannot guarantee a delivery date, as the shipping industry sometimes experiences backlogs and staff shortages that can delay delivery by days or sometimes weeks. By purchasing from us, you agree that you understand that delays can occur.

Many of our products, especially the hand-painted furniture, are made to order and can take between 4 and 12 weeks to ship. For furniture going to an address in the continental U.S., door-to-door shipping is free. This means that your furniture will be delivered in boxes to the front of your home at no additional charge. If you want White Glove Service, you can select this option in the drop-down box next to the item you're ordering. Please note that "White Glove" service includes delivery on the first floor; for items going up a flight of stairs, please select "White Glove Delivery with Stairs". If you have multiple furniture items, please call us for an estimate so that we can get you the most affordable price possible. Once an order is placed, we will confirm an estimated shipping timeframe with you via email.

Free Shipping Conditions

Free shipping applies to the contiguous U.S. only (excludes Alaska and Hawaii). Addresses that are "Remote" or accessible only by "Ferry" will incur an extra fee of $275 at the time of shipping. Addresses which are considered "Remote" by shipping carriers, which could mean in the mountains or countryside, will incur an additional fees ($495 - $995). Belle Escape reserve the right add additional fees for shipping when the piece is oversized and/or the address is outside of normal delivery areas. In this case, we will provide a Custom Quote.


White Glove Conditions

White Glove delivery includes 15 minutes of assembly. Some items, such as some beds, large cabinets with multiple pieces, and anything with a canopy, additional charges will apply for assembly. Standard White Glove Fees apply only to items that can be carried by two people into a home that is no more than 20-feet from the curb and with easy access through, and an elevator, or up a door or up a stairwell.

  • Additional fees will apply if your home is not easily accessible from the road (more than 20-feet from the truck).
  • Additional fees apply if an item requires more than two guys to get it up a stairwell.
  • Additional fees apply if a crane is required to get a piece into your home on a higher floor. 

Remote Location

There is a minimum $295 additional fee for Remote locations. We cannot pre-quote this because the fee depends upon the final weight of the item. You will be notified once the item is ready if the carrier applies a Remote Location fee.

International Shipping 

Please contact us for international shipping quotes. Items shipped outside of the U.S. cannot be returned or canceled. If shipping damage occurs with the carrier, you are responsible for not accepting the item and filing a claim directly with the carrier.

Antiques 

Antique items are sold in their original condition. Antiques have natural cracks and aging effects. Antiques cannot be returned. All sales are final.

Returns

BelleEscape.com will happily offer you a refund on most items if you return those items (exceptions are listed below) in their original condition within 7 days of receipt. ALL returns must be shipped back in the original packaging. Please note that the color of an item may vary on your screen. If you choose to return an item due to the color or any reason, you will be liable for outbound and return shipping, plus a restocking fee of 20%. Once the original item is returned, you will receive a CREDIT for the amount of the item, excluding shipping costs and a 20% restocking fee. Please inspect your furniture upon arrival to determine if there are any damages. If you detect any damage, do not accept the delivery and note the damage on the delivery form. If your item is damaged during delivery, we will repair it. If a repair is not possible, we will replace it as quickly as possible. If the box is dropped off, damages must be reported within 24 hours. In the event of special promotions or discounts, Belle Escape reserves the right to apply additional rules. Those rules will be posted on the relevant promotions pages at the time the offer is valid. Please call a customer care representative if you have any returns-related questions that are associated with these special offers.

Maritime Damage

Most of our furniture is shipped from Indonesia or South America. In rare instances, containers can get damaged in transit. If this happens, we will make the piece you ordered again and re-ship it as soon as it is ready. Maritime damage is typically related to sudden storms on the high seas. It is very rare, but it can happen and Belle Escape cannot be held liable for damages and delays for which we have no control. 

Items Which Cannot be Returned:

  • Furniture or decor that is made upon order (noted in product descriptions)
  • Items discounted for final sale
  • Custom order merchandise (made in the finish of your choice)
  • Clearance items with discounts over 25% off
  • One of a Kind Antiques

Please note that shipping is NOT refundable.

Belle Escape will not accept ANY returns or exchanges after 30 days (determined from the date you received the merchandise) for ANY reason.

Items Made Upon Order

There are no returns on hand-painted furniture as these items are made for you upon order. Because we do not stock these items and they have been ordered especially for you, they can not be canceled or returned. We initiate the production process within three days of your order being placed and pay to have it made upfront, so custom orders cannot be canceled. Custom orders take between 14-20 weeks to produce and ship, depending upon the item. If you have any questions about items made upon order, please email our Customer Care team at customerservice@BelleEscape.com.


Damages

Damages are rare as our items are very well packed. But please inspect your items upon delivery. If an item is damaged, this must be noted on the delivery invoice and we will need photos of the broken item and box. IF AN ITEM IS DAMAGED, DO NOT ACCEPT IT from the delivery company. If damaged items are accepted with White Glove Delivery, the DAMAGE MUST BE NOTED ON THE DELIVERY RECEIPT AND THE RESOLUTION IS A REPAIR, NOT A REPLACEMENT. In the event that the box is dropped off without your signature, DAMAGES MUST BE REPORTED WITHIN 24 HOURS of the delivery. Please note that our products are handmade, and colors and textures will vary.  Therefore, VARIATIONS IN COLORS AND TEXTURES ARE NOT CONSIDERED DAMAGE. Contact us immediately about the damage and email the photos of the damage to info@belleescape.com. If the damage is reported within 24 hours and/or the damage is noted on the delivery form, Belle Escape will arrange for the damaged item to be picked up and a new one to be delivered to you as quickly as possible. Once a furniture item is accepted in good condition, Belle Escape is not responsible for any damage that occurs while the piece is in your possession. All items pass a quality inspection before they ship, and when you accept aan item, it is now in your care. Any damage or breakage that happens while the furniture item is in you care is your responsiblity.

 

Order Cancelations

We reserve the right to cancel any order, including orders for items that have been discontinued, items priced at zero by accident, items that cannot be reasonably delivered to the shipping address, or for any legitimate reason. By agreeing to these terms, users, as reasonable adults, understand this. 

Non-custom orders may be canceled within 24 hours for a full refund. An order must be canceled BEFORE it ships, which is usually 2-7 days after an order is placed. Once an item ships, an order can be canceled or refused, but shipping both ways, plus a restocking fee will be deducted from the original amount paid. 

Coupons

Coupons can be used during the active time period. Two coupons cannot be combined. Coupons cannot be used on sale items. Designers and the Trade with an existing discount cannot combine a coupon with their discount. However, if we have an active coupon out for more than their discount, they can use that instead but must call in to place an order. In the event that a coupon is combined with a Designer or Trade discount or Sale price, that discount will be taken off and charged to the order. 

Coupons and Trade Discounts do not apply to items made upon order, customized items, or one-of-a-kind French antiques.

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Shabby Chic and Iron Chandelier - Belle EscapeShabby Chic and Iron Chandelier
Shabby Chic and Iron Chandelier Sale price$2,552.00
Shabby Chic Arches Cabinet - Belle EscapeShabby Chic Arches Cabinet - Belle Escape
Shabby Chic Arches Cabinet Sale price$4,814.00
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Shabby Chic Cream Fabric Accent Chair - Belle EscapeShabby Chic Cream Fabric Accent Chair - Belle Escape
Shabby Chic Cream Fabric Accent Chair Sale price$898.00
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Shabby Chic Crystal Double Sconce - Belle EscapeShabby Chic Crystal Double Sconce - Belle Escape
Shabby Chic Crystal Double Sconce Sale price$405.00
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Shabby Chic Crystal Sconce - Belle Escape
Shabby Chic Crystal Sconce Sale price$335.00
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Shabby Chic Crystal Swag Chandelier - Belle EscapeShabby Chic Crystal Swag Chandelier - Belle Escape
Shabby Chic Crystal Swag Chandelier Sale price$1,495.00
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Shabby Chic Dust Ruffle Sofa - Belle EscapeShabby Chic Dust Ruffle Sofa - Belle Escape
Shabby Chic Dust Ruffle Sofa Sale price$4,590.00
Shabby Chic Reclaimed Console TableShabby Chic Reclaimed Console Table
Shabby Chic Reclaimed Console Table Sale price$3,654.00
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Shabby Chic Slipcover Lounge SofaShabby Chic Slipcover Lounge Sofa
Shabby Chic Slipcover Lounge Sofa Sale price$6,350.00
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Shabby Chic Slipcovered Swivel Accent Chair
Shabby Chic Slipcovered Swivel Accent Chair Sale price$1,695.00
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Shabby Chic Totem-Inspired Table Lamps - Set of 2Shabby Chic Totem-Inspired Table Lamps - Set of 2
Shabby Chic Totem-Inspired Table Lamps - Set of 2 Sale price$395.00
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Shabby Chic Tufted Off-White OttomanShabby Chic Tufted Off-White Ottoman
Shabby Chic Tufted Off-White Ottoman Sale price$1,775.00
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Shabby Chic White French ChandelierShabby Chic White French Chandelier
Shabby Chic White French Chandelier Sale price$995.00
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Shabby Chic White Hollywood Console Table - Belle EscapeShabby Chic White Hollywood Console Table - Belle Escape
Shabby Chic White Hollywood Console Table Sale price$2,439.00
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Shabby Chic Whitewash Ribbon Sideboard - Belle EscapeShabby Chic Whitewash Ribbon Sideboard - Belle Escape
Shabby Chic Whitewash Ribbon Sideboard Sale price$3,975.00
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Shabby Chic Wood Top Table - Belle EscapeShabby Chic Wood Top Table - Belle Escape
Shabby Chic Wood Top Table Sale price$4,290.00
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Shabby White Tiered l 12-Light Chandelier - Belle EscapeShabby White Tiered l 12-Light Chandelier - Belle Escape
Shabby White Tiered 12-Light Chandelier Sale price$1,295.00
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Shaggy White Beaded Chandelier - Belle EscapeShaggy White Beaded Chandelier - Belle Escape
Shaggy White Beaded Chandelier Sale price$1,175.00
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Shell Tower Table Lamp - Belle Escape
Shell Tower Table Lamp Sale price$651.20
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Shimmering Luminous Disk Empire ChandelierShimmering Luminous Disk Empire Chandelier
Shimmering Luminous Disk Empire Chandelier Sale price$1,350.00
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Sienna Ellipse Industrial Sideboard - Belle EscapeSienna Ellipse Industrial Sideboard - Belle Escape
Sienna Ellipse Industrial Sideboard Sale price$2,445.00
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Sienna Farmhouse Round Dining TableSienna Farmhouse Round Dining Table - Belle Escape
Sienna Farmhouse Round Dining Table Sale price$2,094.00
Sienna Natural Wood Dining Table - Belle EscapeSienna Natural Wood Dining Table - Belle Escape
Sienna Natural Wood Dining Table Sale price$1,490.00
Sienna Turned Leg Coffee Table - Belle EscapeSienna Turned Leg Coffee Table - Belle Escape
Sienna Turned Leg Coffee Table Sale price$1,735.00
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Sienna Turned Leg Console Table - Belle EscapeSienna Turned Leg Console Table - Belle Escape
Sienna Turned Leg Console Table Sale price$1,399.00
Silhouette Round Pedestal Dining Table - Belle Escape
Silhouette Round Pedestal Dining Table Sale priceFrom $2,995.00
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Silver Crystal Lights Chandelier - Belle EscapeSilver Crystal Lights Chandelier - Belle Escape
Silver Crystal Lights Chandelier Sale priceFrom $1,619.20
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Silver Petal 4-Bulb Chandelier - Belle EscapeSilver Petal 4-Bulb Chandelier - Belle Escape
Silver Petal 4-Bulb Chandelier Sale price$1,672.00
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Silver Petal Wall Sconce - Belle EscapeSilver Petal Wall Sconce - Belle Escape
Silver Petal Wall Sconce Sale price$783.20
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Silver Venetian Painted Side ChestSilver Venetian Painted Side Chest
Silver Venetian Painted Side Chest Sale price$1,995.00
Simplicity French Country Chandelier - Belle EscapeSimplicity French Country Chandelier - Belle Escape
Simplicity French Country Chandelier Sale priceFrom $1,195.00
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Simplicity Gold Crystal ChandelierSimplicity Gold Crystal Chandelier
Simplicity Gold Crystal Chandelier Sale price$1,075.00
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Sky Blue Shabby Chic Armoire - Belle EscapeSky Blue Shabby Chic Armoire - Belle Escape
Sky Blue Shabby Chic Armoire Sale price$5,895.00
Sky Outdoor Rattan Single Sofa - Belle EscapeSky Outdoor Rattan Single Sofa - Belle Escape
Sky Outdoor Rattan Single Sofa Sale price$1,975.00
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Slats Pattern 2-Door Side ChestSlats Pattern 2-Door Side Chest
Slats Pattern 2-Door Side Chest Sale price$3,792.80
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Sleek Minimalist Gold Coffee TableSleek Minimalist Gold Coffee Table
Sleek Minimalist Gold Coffee Table Sale price$2,323.20
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Small Crystal Rain Chandelier - Belle Escape
Small Crystal Rain Chandelier Sale price$2,032.80
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Small Rainforest Bronze Chandelier - Belle EscapeSmall Rainforest Bronze Chandelier
Small Rainforest Bronze Chandelier Sale price$1,927.20
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Small Rattan Antibes Chandelier - Belle EscapeSmall Rattan Antibes Chandelier - Belle Escape
Small Rattan Antibes Chandelier Sale price$1,592.80
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Smokey Cream Ornate Amelie Bed - Belle EscapeSmokey Cream Ornate Amelie Bed - Belle Escape
Smokey Cream Ornate Amelie Bed Sale priceFrom $3,795.00
Smokey Gray Nail Studded Settee - Belle EscapeSmokey Gray Nail Studded Settee - Belle Escape
Smokey Gray Nail Studded Settee Sale price$4,490.00
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Smokey Loft Swivel Counter Stool - Belle Escape
Smokey Loft Swivel Counter Stool Sale price$1,495.00
Smokey Scalloped Glass Pendant - Belle EscapeSmokey Scalloped Glass Pendant - Belle Escape
Smokey Scalloped Glass Pendant Sale priceFrom $375.00
Soft Curves Washed Wood Chest
Soft Curves Washed Wood Chest Sale price$2,395.00
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Soft Gray Harper Sideboard - Belle EscapeSoft Gray Harper Sideboard - Belle Escape
Soft Gray Harper Sideboard Sale price$3,195.00
Soft Grey Harper Glass Bookcase - Belle EscapeSoft Grey Harper Glass Bookcase - Belle Escape
Soft Grey Harper Glass Bookcase Sale price$8,795.00
Soho Dark Walnut Jupe Dining TableSoho Dark Walnut Jupe Dining Table - Belle Escape
Soho Dark Walnut Jupe Dining Table Sale priceFrom $7,295.00
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Sophisticated Modern Fluted Door BuffetSophisticated Modern Fluted Door Buffet
Sophisticated Modern Fluted Door Buffet Sale price$3,195.00

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