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Shipping & Terms

Shipping in the U.S.

While some of our products are shipped directly from Belle Escape via FedEx Ground, many are shipped directly from manufacturers via various ground or freight carriers. Shipping and delivery days are Monday through Friday, excluding holidays. For products that we don't stock, estimated shipping times are noted in the product description. Most In-stock furniture items will be shipped within one to two weeks of placing your order and should be received within 7 to 10 business days after shipping. Sometimes, shipping delays that are not within the control of Belle Escape occur. When you purchase an item from Belle Escape, we cannot guarantee a delivery date, as the shipping industry sometimes experiences backlogs and staff shortages that can delay delivery by days or sometimes weeks. By purchasing from us, you agree that you understand that delays can occur.

Many of our products, especially hand-painted furniture, are made to order and can take between 4 and 12 weeks to ship. Door-to-door shipping is free for furniture going to an address in the continental U.S.. This means your furniture will be delivered in boxes to the front of your home at no additional charge. If you want White Glove Service, select this option in the drop-down box next to your order item. Please note that "White Glove" service includes delivery on the first floor; for items going up a flight of stairs, please select "White Glove Delivery with Stairs". If you have multiple furniture items, please call us for an estimate so we can get you the most affordable price possible. Once an order is placed, we will confirm an estimated shipping timeframe with you via email.

Free Shipping Conditions

Free shipping only applies to the contiguous U.S. (excludes Alaska and Hawaii). Addresses that are "Remote" or accessible only by "Ferry" will incur an extra fee of $275 at the time of shipping. Addresses considered "Remote" by shipping carriers, which could mean in the mountains or countryside, will incur additional fees ($495 - $995). Belle Escape reserves the right to add extra fees for shipping when the piece is oversized and/or the address is outside of normal delivery areas. In this case, we will provide a Custom Quote.

White Glove Conditions

White Glove delivery includes 15 minutes of assembly. Some items, such as some beds, large cabinets with multiple pieces, and anything with a canopy, additional charges will apply for assembly. Standard White Glove Fees apply only to items that can be carried by two people into a home that is no more than 20-feet from the curb and with easy access through, and an elevator, or up a door or up a stairwell.

Additional fees will apply if your home is not easily accessible from the road (more than 20-feet from the truck).
Additional fees apply if an item requires more than two guys to get it up a stairwell.
Additional fees apply if a crane is required to get a piece into your home on a higher floor.

Remote Location

There is a minimum additional fee of $395 for Remote locations. We cannot provide a pre-quote for this because the fee depends on the final weight of the item. You will be notified once the item is ready if the carrier applies a Remote Location fee. Remote locations include most cities in Montana, Wyoming, Idaho, North Dakota, South Dakota, and Alaska. Additionally, it encompasses remote areas in all states across the country.

International Shipping

Please contact us for international shipping quotes. Items shipped outside of the U.S. cannot be returned or canceled. If shipping damage occurs with the carrier, you are responsible for not accepting the item and filing a claim directly with the carrier.

Antiques

Antique items are sold in their original condition. Antiques have natural cracks and aging effects. Antiques cannot be returned. All sales are final.

Returns

BelleEscape.com will happily offer you a refund on most items if you return those items (exceptions are listed below) in their original condition within 7 days of receipt. ALL returns must be shipped back in the original packaging. Please note that the color of an item may vary on your screen. If you choose to return an item due to the color or any other reason, you will be liable for outbound and return shipping, plus a restocking fee of 20%. Once the original item is returned, you will receive a credit for the item's full value, minus shipping costs and a 20% restocking fee. Please inspect your furniture upon arrival to determine if there are any damages. If you accept an item delivered via White Glove delivery, you are responsible for packing and shipping an item back within 7 days.

If you detect any damage, do not accept the delivery and note the damage on the delivery form. If your item is damaged during delivery, we will repair it. If a repair is not possible, we will replace it as quickly as possible if it is in stock, or we will file a claim, pick up the damaged item, and issue a refund once the claim is processed. If the box is dropped off, damages must be reported within 24 hours. In the event of special promotions or discounts, Belle Escape reserves the right to apply additional rules. Those rules will be posted on the relevant promotions pages at the time the offer is valid. Please call a customer care representative if you have any returns-related questions about these special offers.

Maritime Damage

Most of our furniture is shipped from Indonesia or South America. In rare instances, containers can get damaged in transit. If this happens, we will make the piece you ordered again and re-ship it as soon as it is ready. Maritime damage is typically related to sudden storms on the high seas. It is very rare, but it can happen, and Belle Escape cannot be held liable for damages and delays for which we have no control.

Items Which Cannot be Returned:

Furniture or decor that is made upon order (noted in product descriptions)
Items discounted for final sale
Custom order merchandise (made in the finish of your choice)
Clearance items with discounts over 25% off
One-of-a-Kind Antiques

Please note that shipping is NOT refundable.

Belle Escape will not accept ANY returns or exchanges after 30 days (determined from the date you received the merchandise) for ANY reason.

Items Made Upon Order

Items made upon order in the finish or size of your choice cannot be returned under any circumstances. Because we do not stock these items and they have been ordered especially for you, they can not be canceled or returned. We initiate the production process within three days of placing your order and pay to make it upfront, so custom orders cannot be canceled. Custom orders made at the finish of your choice are based on the color you choose, but each piece is made by hand, so variations should be expected. No two custom items will ever look alike. If you select the color shown, it will be based on that color but will never look exactly like the original. Depending on the item, custom orders take 14-20 weeks to produce and ship. If you have any questions about items made upon order, please email our Customer Care team at customerservice@BelleEscape.com.

Damages

Damages are rare as our items are very well packed. But please inspect your items upon delivery. If an item is damaged, this must be noted on the delivery invoice, and we will need photos of the broken item and box. IF AN ITEM IS DAMAGED, DO NOT ACCEPT IT from the delivery company. If damaged items are accepted with White Glove Delivery, the DAMAGE MUST BE NOTED ON THE DELIVERY RECEIPT, AND THE RESOLUTION IS A REPAIR, NOT A REPLACEMENT. IF YOU ACCEPT AN ITEM WITH DAMAGE, YOU AGREE THAT YOU ACCEPT IT AS IS WITH THE UNDERSTANDING THAT WE WILL REPAIR IT TO THE BEST OF OUR ABILITY ONE TIME. ANY FURTHER REPAIRS WILL BE YOUR RESPONSIBILITY.

In the event that the box is dropped off without your signature, DAMAGES MUST BE REPORTED WITHIN 24 HOURS of the delivery. Our products are handmade, and colors and textures will vary. Therefore, VARIATIONS IN COLORS AND TEXTURES ARE NOT CONSIDERED DAMAGE. Contact us immediately about the damage and email the photos to info@belleescape.com. If the damage is reported within 24 hours and/or the damage is noted on the delivery form, Belle Escape will arrange for the damaged item to be picked up and a new one to be delivered to you as quickly as possible. Once a furniture item is accepted in good condition, Belle Escape is not responsible for any damage that occurs while the piece is in your possession. All items pass a quality inspection before they ship, and when you accept an item, it is now in your care. Any damage or breakage that happens while the furniture is in your care is your responsibility.

Faux Bois Items Cannot be Returned

Our faux bois items all come with natural hairline cracks that occur and are part of the natural beauty and uniqueness of each concrete piece. These are part of the natural curing process of concrete, but they do not affect durability or structural integrity because of the steel frame underneath. Faux bois item will arrive with some hairline cracks and cannot be returned "as damaged," as this is natural. Also, due to the crate shipping method, faux bois items cannot be returned.

Order Cancelations

We reserve the right to cancel any order, including orders for discontinued items, items priced at zero by accident, items that cannot be reasonably delivered to the shipping address, or for any legitimate reason. By agreeing to these terms, users, as reasonable adults, understand this.

Non-custom orders may be canceled within 24 hours for a full refund. An order must be canceled BEFORE it ships, which is usually 2-7 days after it is placed. Once an item ships, an order can be canceled or refused, but shipping both ways, plus a restocking fee, will be deducted from the original amount paid.

Coupons

Coupons can be used during the active period. Two coupons cannot be combined. Coupons cannot be used on sale items. Designers and the Trade with an existing discount cannot combine a coupon with their discount. However, if we have an active coupon for more than their discount, they can use that instead, but must call in to place an order. If a coupon is combined with a Designer or Trade discount or a sale price, that discount will be taken off and charged to the order.

Coupons and Trade Discounts do not apply to custom items made upon order, customized items, or one-of-a-kind French antiques.

Round tufted cream leather ottoman with dark wood base and black metal legs in modern style.

Round black tufted leather ottoman with a wooden base and dark metal X-frame legs.

Rustic Top Grain Leather Tufted Ottoman

$2,395.00

Quick Ship

Rustic tree trunk pedestal side table in weathered grey wood style for natural boho decor

Rustic Tree-Inspired Accent Table

$1,795.00

Quick Ship

Rustic French country console table with a natural wood top and distressed grey trestle legs.

Rustic Trestle Wood Console Table

$1,995.00

Quick Ship

Rustic farmhouse wooden dining table with carved trestle base in a warm brown finish.

Rustic Triple-Leg Trestle Dining Table

$4,175.00

Rustic dark wood two-door antique cabinet on a tall stand, farmhouse style.

Rustic Villa Storage Cabinet

$3,895.00

Quick Ship

Rustic farmhouse style wooden dining table with distressed grey whitewashed finish.

Rustic Weathered Blue Wood Dining Table

$3,795.00

Quick Ship

Rustic white distressed ceramic vase in a shabby chic farmhouse style.

Rustic Weathered Grey Vase

$616.00

Quick Ship

Rustic White Farmhouse Console Table

$2,495.00

Rustic French country wooden dining table with light blue distressed turned legs.

French country style farmhouse coffee table with a natural wood top and cream white base.

Rustic White Farmhouse Trestle Dining Table

$4,295.00

Quick Ship

Rustic wood bathroom vanity with white marble top, three drawers, and slatted open shelf.

Rustic White Marble Old Pine Single Vanity

$2,290.00

Rustic farmhouse wooden bathroom vanity with white marble top and two drawers in distressed brown.

Rustic White Marble Top Vanity

$3,490.00

Quick Ship

Rustic French living room with arched mirror, beaded chandelier, tufted sofa, and reclaimed wood coffee table

Rustic White Wood Beaded Chandelier

$2,795.00

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Modern brown wooden bed frame with a hammered metal headboard and side rails.

Rustic hammered metal and dark wood platform bed frame in a farmhouse style.

Rustic Wood and Iron Two-Toned Bed

From $3,795.00

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Farmhouse style brown wood hutch with black metal shelving and six storage drawers.

Farmhouse style brown wood baker's rack with black metal shelves and storage drawers.

Rustic Wood and Metal Cabinet

$3,990.00

Quick Ship

Natural boho beaded chandelier with cream beads and a dark metal frame.

Rustic Wood Beaded Swag Chandelier

$1,375.00

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Natural wood French country style accent chair with cream cushioned seat

Natural wood French country style bench with cream upholstered seat and curved arms

Rustic Wood Frame Accent Stool

$1,475.00

Rustic farmhouse dining table with a natural wood top and dark metal trestle base.

Rustic Wood Iron Forged Pedestal Dining Table

From $2,795.00

Quick Ship

Mid-century modern dark wood bookshelf with open shelves and textured cabinet doors.

Mid-century modern walnut wood bookcase with open shelves and hammered metal cabinet doors.

Rustic Wooden Two-Toned Book Shelf

$2,995.00

Dark wood mid-century modern dresser with textured hammered drawer fronts.

Dark brown textured wood 6-drawer dresser with mid-century modern style legs.

Rustic Wooden Two-Toned Dresser

$2,995.00

Rustic French country wooden sideboard with two paneled doors and carved trim in warm brown.

Rustic oak wood French country sideboard with carved details and double doors.

Rustic Wrenn Wood Carved Credenza

$3,605.00

Quick Ship

Brown leather tufted rectangular ottoman bench in a classic style.

Tan leather tufted bench with a side handle in a classic farmhouse style.

Saddle Brown Leather Tufted Ottoman

$2,195.00

Quick Ship

Sage Chantal Console Table

$3,794.00

Sage Farm Dining Table - Extendable

$3,549.00

Quick Ship

Sage Farmhouse Bookshelf Console Table

$3,259.00

Sage Farmhouse Console Table

$2,904.00

Quick Ship

Sage French Elise Wood Top Dining Table

$3,295.00

Quick Ship

Sage Gray Curved Top French Bed

From $3,795.00

Sage Gray Nail Studded Settee

$4,490.00

Quick Ship

French country oval medallion chair in sage green tufted fabric with weathered wood frame.

Sage Tufted Medallion Louis Dining Chair

From $1,295.00

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Sailaway White Crackle Lamp

$536.80

Saint Germain Cathedral Sideboard

$1,895.00

Quick Ship

French country oval back dining chair with cream upholstery and distressed wood finish.

French country style bar stool with oval back, cream upholstery, and distressed wood frame.

Saint German French Barstool

From $1,395.00

Saltwater Glass Orb Chandelier

$2,587.20

Quick Ship

Round wooden pedestal dining table in a rustic French country style with carved details.

Salvatore Brown Pedestal Dining Table

$2,795.00

Quick Ship

Rustic brown wood platform bed frame with a natural live edge headboard.

Natural boho solid wood platform bed frame with slatted base in warm brown finish.

San Marino Acacia Wood Bed

From $3,495.00

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Beige upholstered dining chair with light wood frame and gold metal accents in farmhouse style.

Natural wood and beige upholstered dining chair in a farmhouse style.

Sand and Sea Patterned Rattan Side Chair

$1,865.60

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Round white marble top coffee table with a natural light wood pedestal base in boho style.

Round white marble top coffee table with light wood pedestal base in natural boho style.

Sandstone Teak Curve Coffee Table

$2,895.00

Sandstone Teak Curve Dining Table

$3,995.00

Quick Ship

Sandstone Wood Beaded Chandelier

$3,291.20

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Coastal beach abstract painting in neutral tones with a light wood frame

Sandy Sunset Beach Wall Art

$1,175.00

Quick Ship

Santa Barbara Canopy Bed

From $4,495.00

Gold metal canopy bed frame with a white upholstered headboard in a French country style.

Santa Barbara White and Gold Canopy Bed

From $4,795.00

Santa Fe Mink Tuxedo Sofa

$5,495.00

Distressed wood sideboard with hand-painted floral motifs, French country style console cabinet

Distressed wood console table with curved edge, vintage French country style furniture detail

Santa Fe Mission Buffet

$3,275.00

Cream linen three-seater sofa with dark wood carved base and nailhead trim in French country style.

Santa Fe Mission Style Sofa

$5,495.00

Savannah Antique Grey Sideboard

$2,595.00

Scalloped French Writing Desk

$4,295.00

Beige French country sofa with wooden legs and matching cushions

Scandinavian Linen Sofa

$4,590.00

Quick Ship

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