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Shipping & Terms

Shipping in the U.S.

While some of our products are shipped directly from Belle Escape via FedEx Ground, many are shipped directly from manufacturers via various ground or freight carriers. Shipping and delivery days are Monday through Friday, excluding holidays. For products that we don't stock, estimated shipping times are noted in the product description. Most In-stock furniture items will be shipped within one to two weeks of placing your order and should be received within 7 to 10 business days after shipping. Sometimes, shipping delays that are not within the control of Belle Escape occur. When you purchase an item from Belle Escape, we cannot guarantee a delivery date, as the shipping industry sometimes experiences backlogs and staff shortages that can delay delivery by days or sometimes weeks. By purchasing from us, you agree that you understand that delays can occur.

Many of our products, especially hand-painted furniture, are made to order and can take between 4 and 12 weeks to ship. Door-to-door shipping is free for furniture going to an address in the continental U.S.. This means your furniture will be delivered in boxes to the front of your home at no additional charge. If you want White Glove Service, select this option in the drop-down box next to your order item. Please note that "White Glove" service includes delivery on the first floor; for items going up a flight of stairs, please select "White Glove Delivery with Stairs". If you have multiple furniture items, please call us for an estimate so we can get you the most affordable price possible. Once an order is placed, we will confirm an estimated shipping timeframe with you via email.

Free Shipping Conditions

Free shipping only applies to the contiguous U.S. (excludes Alaska and Hawaii). Addresses that are "Remote" or accessible only by "Ferry" will incur an extra fee of $275 at the time of shipping. Addresses considered "Remote" by shipping carriers, which could mean in the mountains or countryside, will incur additional fees ($495 - $995). Belle Escape reserves the right to add extra fees for shipping when the piece is oversized and/or the address is outside of normal delivery areas. In this case, we will provide a Custom Quote.

White Glove Conditions

White Glove delivery includes 15 minutes of assembly. Some items, such as some beds, large cabinets with multiple pieces, and anything with a canopy, additional charges will apply for assembly. Standard White Glove Fees apply only to items that can be carried by two people into a home that is no more than 20-feet from the curb and with easy access through, and an elevator, or up a door or up a stairwell.

Additional fees will apply if your home is not easily accessible from the road (more than 20-feet from the truck).
Additional fees apply if an item requires more than two guys to get it up a stairwell.
Additional fees apply if a crane is required to get a piece into your home on a higher floor.

Remote Location

There is a minimum additional fee of $395 for Remote locations. We cannot provide a pre-quote for this because the fee depends on the final weight of the item. You will be notified once the item is ready if the carrier applies a Remote Location fee. Remote locations include most cities in Montana, Wyoming, Idaho, North Dakota, South Dakota, and Alaska. Additionally, it encompasses remote areas in all states across the country.

International Shipping

Please contact us for international shipping quotes. Items shipped outside of the U.S. cannot be returned or canceled. If shipping damage occurs with the carrier, you are responsible for not accepting the item and filing a claim directly with the carrier.

Antiques

Antique items are sold in their original condition. Antiques have natural cracks and aging effects. Antiques cannot be returned. All sales are final.

Returns

BelleEscape.com will happily offer you a refund on most items if you return those items (exceptions are listed below) in their original condition within 7 days of receipt. ALL returns must be shipped back in the original packaging. Please note that the color of an item may vary on your screen. If you choose to return an item due to the color or any other reason, you will be liable for outbound and return shipping, plus a restocking fee of 20%. Once the original item is returned, you will receive a credit for the item's full value, minus shipping costs and a 20% restocking fee. Please inspect your furniture upon arrival to determine if there are any damages. If you accept an item delivered via White Glove delivery, you are responsible for packing and shipping an item back within 7 days.

If you detect any damage, do not accept the delivery and note the damage on the delivery form. If your item is damaged during delivery, we will repair it. If a repair is not possible, we will replace it as quickly as possible if it is in stock, or we will file a claim, pick up the damaged item, and issue a refund once the claim is processed. If the box is dropped off, damages must be reported within 24 hours. In the event of special promotions or discounts, Belle Escape reserves the right to apply additional rules. Those rules will be posted on the relevant promotions pages at the time the offer is valid. Please call a customer care representative if you have any returns-related questions about these special offers.

Maritime Damage

Most of our furniture is shipped from Indonesia or South America. In rare instances, containers can get damaged in transit. If this happens, we will make the piece you ordered again and re-ship it as soon as it is ready. Maritime damage is typically related to sudden storms on the high seas. It is very rare, but it can happen, and Belle Escape cannot be held liable for damages and delays for which we have no control.

Items Which Cannot be Returned:

Furniture or decor that is made upon order (noted in product descriptions)
Items discounted for final sale
Custom order merchandise (made in the finish of your choice)
Clearance items with discounts over 25% off
One-of-a-Kind Antiques

Please note that shipping is NOT refundable.

Belle Escape will not accept ANY returns or exchanges after 30 days (determined from the date you received the merchandise) for ANY reason.

Items Made Upon Order

Items made upon order in the finish or size of your choice cannot be returned under any circumstances. Because we do not stock these items and they have been ordered especially for you, they can not be canceled or returned. We initiate the production process within three days of placing your order and pay to make it upfront, so custom orders cannot be canceled. Custom orders made at the finish of your choice are based on the color you choose, but each piece is made by hand, so variations should be expected. No two custom items will ever look alike. If you select the color shown, it will be based on that color but will never look exactly like the original. Depending on the item, custom orders take 14-20 weeks to produce and ship. If you have any questions about items made upon order, please email our Customer Care team at customerservice@BelleEscape.com.

Damages

Damages are rare as our items are very well packed. But please inspect your items upon delivery. If an item is damaged, this must be noted on the delivery invoice, and we will need photos of the broken item and box. IF AN ITEM IS DAMAGED, DO NOT ACCEPT IT from the delivery company. If damaged items are accepted with White Glove Delivery, the DAMAGE MUST BE NOTED ON THE DELIVERY RECEIPT, AND THE RESOLUTION IS A REPAIR, NOT A REPLACEMENT. IF YOU ACCEPT AN ITEM WITH DAMAGE, YOU AGREE THAT YOU ACCEPT IT AS IS WITH THE UNDERSTANDING THAT WE WILL REPAIR IT TO THE BEST OF OUR ABILITY ONE TIME. ANY FURTHER REPAIRS WILL BE YOUR RESPONSIBILITY.

In the event that the box is dropped off without your signature, DAMAGES MUST BE REPORTED WITHIN 24 HOURS of the delivery. Our products are handmade, and colors and textures will vary. Therefore, VARIATIONS IN COLORS AND TEXTURES ARE NOT CONSIDERED DAMAGE. Contact us immediately about the damage and email the photos to info@belleescape.com. If the damage is reported within 24 hours and/or the damage is noted on the delivery form, Belle Escape will arrange for the damaged item to be picked up and a new one to be delivered to you as quickly as possible. Once a furniture item is accepted in good condition, Belle Escape is not responsible for any damage that occurs while the piece is in your possession. All items pass a quality inspection before they ship, and when you accept an item, it is now in your care. Any damage or breakage that happens while the furniture is in your care is your responsibility.

Faux Bois Items Cannot be Returned

Our faux bois items all come with natural hairline cracks that occur and are part of the natural beauty and uniqueness of each concrete piece. These are part of the natural curing process of concrete, but they do not affect durability or structural integrity because of the steel frame underneath. Faux bois item will arrive with some hairline cracks and cannot be returned "as damaged," as this is natural. Also, due to the crate shipping method, faux bois items cannot be returned.

Order Cancelations

We reserve the right to cancel any order, including orders for discontinued items, items priced at zero by accident, items that cannot be reasonably delivered to the shipping address, or for any legitimate reason. By agreeing to these terms, users, as reasonable adults, understand this.

Non-custom orders may be canceled within 24 hours for a full refund. An order must be canceled BEFORE it ships, which is usually 2-7 days after it is placed. Once an item ships, an order can be canceled or refused, but shipping both ways, plus a restocking fee, will be deducted from the original amount paid.

Coupons

Coupons can be used during the active period. Two coupons cannot be combined. Coupons cannot be used on sale items. Designers and the Trade with an existing discount cannot combine a coupon with their discount. However, if we have an active coupon for more than their discount, they can use that instead, but must call in to place an order. If a coupon is combined with a Designer or Trade discount or a sale price, that discount will be taken off and charged to the order.

Coupons and Trade Discounts do not apply to custom items made upon order, customized items, or one-of-a-kind French antiques.

Provenzal Tufted Bed with Wood Footboard

From $4,495.00

Quick Ship

Provincial Fleur Wooden Urn

$1,190.00

French country style cream two-drawer nightstand with distressed finish and curved legs

Provincial Scrollfront Two-Drawer Nightstand

$5,795.00

Provincial Square Coffee Table with Drawers

$2,890.00

Quick Ship

High-back dining chair with beige linen upholstery and curved light wood farmhouse legs.

Provincial Tufted Silk Dining Chair with Carved Elm Base

From $1,695.00

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Natural boho rattan side table with an hourglass shape and woven texture.

Brown textured hourglass-shaped side table in a natural boho style.

Quatrefoil Pencil Rattan Accent Table

$1,995.00

Minimalist coastal landscape painting with birds in neutral beige and white tones.

Quiet Horizon Birds Abstract Wall Art

$845.00

Quick Ship

Brown quilted leather armchair with a dark metal frame in a modern farmhouse style.

Quilted Leather Dining Arm Chair

From $1,695.00

Quick Ship

Raffia Half Moon Wall Sconce

$897.60

Quick Ship

Natural boho style bed frame with textured neutral fabric headboard and footboard.

Raffia Woven Coastal Bed Frame

From $3,795.00

Rustic farmhouse antler chandelier in black finish with multiple candle lights.

Rainforest Bronze Semi-Flush Mount

$2,147.20

Quick Ship

Rainforest Canopy Chandelier

$3,511.20

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Three gold-framed geometric crystal pendant lights in a modern farmhouse style.

Modern gold-trimmed crystal geometric pendant chandelier with hanging prism lights

Raj Mirror Multi Drop Pendant

From $1,003.20

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Ranch Manor Fruitwood Chest of Drawers

$3,325.00

Quick Ship

Natural boho light wood 6-drawer dresser with woven rattan fronts and black metal base.

Natural boho 6-drawer dresser with rattan fronts, light wood finish, and black metal legs.

Rattan 6 Drawer Natural Dresser

$2,775.00

Quick Ship

Natural boho rattan headboard with arched gothic lattice design in light wood tone

Rattan Arched Cathedral Twin Headboard

$1,175.00

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Natural boho dining chair with brown leather seat and woven cane back on chrome legs.

Rattan Back Brown Dining Chair

$890.00

Quick Ship

Two-drawer light wood nightstand with cane drawer fronts and black metal legs in boho style.

Natural boho light wood 2-drawer nightstand with rattan panels and black metal legs.

Rattan Faced Natural Bedside Table

$1,275.00

Natural rattan armchair with white cushions in a coastal boho style.

Natural boho bamboo accent chair with white cushions and curved arms.

Rattan Occasional Accent Chair

$3,995.00

Natural boho rattan two-drawer nightstand with circular woven patterns and gold knobs.

Rattan Pattern 2-Drawer Chest

$2,657.60

Quick Ship

Natural boho woven rattan armchair with a white cushion in a coastal style.

Rattan Weave Outdoor Dining Chair

From $1,295.00

Quick Ship

Reclaimed Eastern Farmhouse Coffee Table - Belle Escape

Reclaimed Farmhouse Planked Coffee Table

$3,495.00

Quick Ship

Rustic reclaimed wood bench with black industrial metal trestle legs in farmhouse style.

Reclaimed Iron and Acacia Wood Bench

$1,795.00

Quick Ship

Round rustic reclaimed wood coffee table with black hairpin legs in natural boho style.

Reclaimed Wood Round Coffee Table

$1,175.00

Quick Ship

Rustic light wood three-drawer dresser in French country farmhouse style.

Reclaimed Wood Three Drawer Chest

$3,675.00

Quick Ship

White farmhouse dining table with turned legs and natural wood top, perfect for shabby chic or coastal interiors

Reclaimed Wood Top White Farmhouse Table

$4,224.00

Rustic wood console table with three drawers and black metal frame in farmhouse style.

Natural wood console table with three drawers and a black metal frame in farmhouse style.

Rectangular Rustic Console Table

$3,290.00

Quick Ship

Elegant light blue glass leaf chandelier in a French country or coastal style.

Aqua glass leaf wisteria chandelier in a coastal shabby chic style.

Recycled Glass Leaf Branch Chandelier

$6,723.20

Quick Ship

Modern mid-century bar stool with terracotta upholstered seat and walnut wood backrest.

Red Mid Century Bar Stool

From $890.00

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Beige linen armchair with red vertical stripes and light wood legs in French country style.

Red Striped Avignon Armchair

From $1,295.00

Quick Ship

Red Striped Avignon Bar Stools

$2,300.00

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Red Striped Avignon Counter Stools

$2,280.00

Quick Ship

Natural linen throw pillow with red vertical stripes in farmhouse style.

Red Striped Avignon Pillow

$308.00

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Red Striped Bastille Love Chair

$2,495.00

French country linen wingback armchair with red stripes and wooden base.

Red Striped French Khaki Accent Chair

$3,275.00

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Four-drawer dark wood dresser with rustic antler-style metal pulls in a farmhouse style.

Redford Outback Country Chest

$2,995.00

Quick Ship

Modern rustic grey wood coffee table with a fluted pedestal base in a farmhouse style.

Reeded Transitional Coffee Table

$1,995.00

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French country style gold and white ornate console table with glass top

French country style console table with green marble top and gold braided legs

Refined Gilt Interlaced Coffee Table, Circa 1940

$3,495.00

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Regal Alexander Crown Sculpture

$595.00

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French country style weathered beige wooden headboard with ornate carved details

Ornate light wood French country style headboard with a scalloped silhouette.

Regal Antique Cream Venetian Bed

From $3,795.00

French country oval cane back dining chair with grey velvet seat and light wood frame

Regal Cane Back Gray Velvet Chairs - Pair

$2,475.00

Quick Ship

French country oval back dining chair with beige upholstery and weathered wood finish

Farm Style Cane Back Chairs with Cream Seats - Pair - Belle Escape

Regal Cane Back Grey Oak Dining Chairs - Pair

$2,475.00

Quick Ship

French country style dining chair with a dark wood frame, cane back, and cream seat cushion.

French country dining chair with dark wood frame, cane back, and cream fabric seat.

Regal Cane Back Walnut Stained Chairs - Pair

$2,475.00

Regal Ebony Display Cabinet

$4,604.00

Charcoal grey French country style wooden armoire with gold trim detailing.

Regal French Carved Panel Armoire

$6,495.00

Distressed white French country hutch with glass display cabinets and solid bottom storage.

Regal French Farmhouse Glass Front Cabinet

$5,995.00

Off-white French country style armoire with two paneled doors and elegant molding.

French country style white armoire with gold trim and four panel doors.

Regal French White Panel Armoire

From $6,495.00

Regal French Wood Stained Panel Armoire

From $6,495.00

DELIVERY IN THE CONTIGUOUS U.S.

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