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Shipping & Terms

Shipping in the U.S.

While some of our products are shipped directly from Belle Escape via FedEx Ground, many are shipped directly from manufacturers via various ground or freight carriers. Shipping and delivery days are Monday through Friday, excluding holidays. For products that we don't stock, estimated shipping times are noted in the product description. Most In-stock furniture items will be shipped within one to two weeks of placing your order and should be received within 7 to 10 business days after shipping. Sometimes, shipping delays that are not within the control of Belle Escape occur. When you purchase an item from Belle Escape, we cannot guarantee a delivery date, as the shipping industry sometimes experiences backlogs and staff shortages that can delay delivery by days or sometimes weeks. By purchasing from us, you agree that you understand that delays can occur.

Many of our products, especially hand-painted furniture, are made to order and can take between 4 and 12 weeks to ship. Door-to-door shipping is free for furniture going to an address in the continental U.S.. This means your furniture will be delivered in boxes to the front of your home at no additional charge. If you want White Glove Service, select this option in the drop-down box next to your order item. Please note that "White Glove" service includes delivery on the first floor; for items going up a flight of stairs, please select "White Glove Delivery with Stairs". If you have multiple furniture items, please call us for an estimate so we can get you the most affordable price possible. Once an order is placed, we will confirm an estimated shipping timeframe with you via email.

Free Shipping Conditions

Free shipping only applies to the contiguous U.S. (excludes Alaska and Hawaii). Addresses that are "Remote" or accessible only by "Ferry" will incur an extra fee of $275 at the time of shipping. Addresses considered "Remote" by shipping carriers, which could mean in the mountains or countryside, will incur additional fees ($495 - $995). Belle Escape reserves the right to add extra fees for shipping when the piece is oversized and/or the address is outside of normal delivery areas. In this case, we will provide a Custom Quote.

White Glove Conditions

White Glove delivery includes 15 minutes of assembly. Some items, such as some beds, large cabinets with multiple pieces, and anything with a canopy, additional charges will apply for assembly. Standard White Glove Fees apply only to items that can be carried by two people into a home that is no more than 20-feet from the curb and with easy access through, and an elevator, or up a door or up a stairwell.

Additional fees will apply if your home is not easily accessible from the road (more than 20-feet from the truck).
Additional fees apply if an item requires more than two guys to get it up a stairwell.
Additional fees apply if a crane is required to get a piece into your home on a higher floor.

Remote Location

There is a minimum additional fee of $395 for Remote locations. We cannot provide a pre-quote for this because the fee depends on the final weight of the item. You will be notified once the item is ready if the carrier applies a Remote Location fee. Remote locations include most cities in Montana, Wyoming, Idaho, North Dakota, South Dakota, and Alaska. Additionally, it encompasses remote areas in all states across the country.

International Shipping

Please contact us for international shipping quotes. Items shipped outside of the U.S. cannot be returned or canceled. If shipping damage occurs with the carrier, you are responsible for not accepting the item and filing a claim directly with the carrier.

Antiques

Antique items are sold in their original condition. Antiques have natural cracks and aging effects. Antiques cannot be returned. All sales are final.

Returns

BelleEscape.com will happily offer you a refund on most items if you return those items (exceptions are listed below) in their original condition within 7 days of receipt. ALL returns must be shipped back in the original packaging. Please note that the color of an item may vary on your screen. If you choose to return an item due to the color or any other reason, you will be liable for outbound and return shipping, plus a restocking fee of 20%. Once the original item is returned, you will receive a credit for the item's full value, minus shipping costs and a 20% restocking fee. Please inspect your furniture upon arrival to determine if there are any damages. If you accept an item delivered via White Glove delivery, you are responsible for packing and shipping an item back within 7 days.

If you detect any damage, do not accept the delivery and note the damage on the delivery form. If your item is damaged during delivery, we will repair it. If a repair is not possible, we will replace it as quickly as possible if it is in stock, or we will file a claim, pick up the damaged item, and issue a refund once the claim is processed. If the box is dropped off, damages must be reported within 24 hours. In the event of special promotions or discounts, Belle Escape reserves the right to apply additional rules. Those rules will be posted on the relevant promotions pages at the time the offer is valid. Please call a customer care representative if you have any returns-related questions about these special offers.

Maritime Damage

Most of our furniture is shipped from Indonesia or South America. In rare instances, containers can get damaged in transit. If this happens, we will make the piece you ordered again and re-ship it as soon as it is ready. Maritime damage is typically related to sudden storms on the high seas. It is very rare, but it can happen, and Belle Escape cannot be held liable for damages and delays for which we have no control.

Items Which Cannot be Returned:

Furniture or decor that is made upon order (noted in product descriptions)
Items discounted for final sale
Custom order merchandise (made in the finish of your choice)
Clearance items with discounts over 25% off
One-of-a-Kind Antiques

Please note that shipping is NOT refundable.

Belle Escape will not accept ANY returns or exchanges after 30 days (determined from the date you received the merchandise) for ANY reason.

Items Made Upon Order

Items made upon order in the finish or size of your choice cannot be returned under any circumstances. Because we do not stock these items and they have been ordered especially for you, they can not be canceled or returned. We initiate the production process within three days of placing your order and pay to make it upfront, so custom orders cannot be canceled. Custom orders made at the finish of your choice are based on the color you choose, but each piece is made by hand, so variations should be expected. No two custom items will ever look alike. If you select the color shown, it will be based on that color but will never look exactly like the original. Depending on the item, custom orders take 14-20 weeks to produce and ship. If you have any questions about items made upon order, please email our Customer Care team at customerservice@BelleEscape.com.

Damages

Damages are rare as our items are very well packed. But please inspect your items upon delivery. If an item is damaged, this must be noted on the delivery invoice, and we will need photos of the broken item and box. IF AN ITEM IS DAMAGED, DO NOT ACCEPT IT from the delivery company. If damaged items are accepted with White Glove Delivery, the DAMAGE MUST BE NOTED ON THE DELIVERY RECEIPT, AND THE RESOLUTION IS A REPAIR, NOT A REPLACEMENT. IF YOU ACCEPT AN ITEM WITH DAMAGE, YOU AGREE THAT YOU ACCEPT IT AS IS WITH THE UNDERSTANDING THAT WE WILL REPAIR IT TO THE BEST OF OUR ABILITY ONE TIME. ANY FURTHER REPAIRS WILL BE YOUR RESPONSIBILITY.

In the event that the box is dropped off without your signature, DAMAGES MUST BE REPORTED WITHIN 24 HOURS of the delivery. Our products are handmade, and colors and textures will vary. Therefore, VARIATIONS IN COLORS AND TEXTURES ARE NOT CONSIDERED DAMAGE. Contact us immediately about the damage and email the photos to info@belleescape.com. If the damage is reported within 24 hours and/or the damage is noted on the delivery form, Belle Escape will arrange for the damaged item to be picked up and a new one to be delivered to you as quickly as possible. Once a furniture item is accepted in good condition, Belle Escape is not responsible for any damage that occurs while the piece is in your possession. All items pass a quality inspection before they ship, and when you accept an item, it is now in your care. Any damage or breakage that happens while the furniture is in your care is your responsibility.

Faux Bois Items Cannot be Returned

Our faux bois items all come with natural hairline cracks that occur and are part of the natural beauty and uniqueness of each concrete piece. These are part of the natural curing process of concrete, but they do not affect durability or structural integrity because of the steel frame underneath. Faux bois item will arrive with some hairline cracks and cannot be returned "as damaged," as this is natural. Also, due to the crate shipping method, faux bois items cannot be returned.

Order Cancelations

We reserve the right to cancel any order, including orders for discontinued items, items priced at zero by accident, items that cannot be reasonably delivered to the shipping address, or for any legitimate reason. By agreeing to these terms, users, as reasonable adults, understand this.

Non-custom orders may be canceled within 24 hours for a full refund. An order must be canceled BEFORE it ships, which is usually 2-7 days after it is placed. Once an item ships, an order can be canceled or refused, but shipping both ways, plus a restocking fee, will be deducted from the original amount paid.

Coupons

Coupons can be used during the active period. Two coupons cannot be combined. Coupons cannot be used on sale items. Designers and the Trade with an existing discount cannot combine a coupon with their discount. However, if we have an active coupon for more than their discount, they can use that instead, but must call in to place an order. If a coupon is combined with a Designer or Trade discount or a sale price, that discount will be taken off and charged to the order.

Coupons and Trade Discounts do not apply to custom items made upon order, customized items, or one-of-a-kind French antiques.

Gray distressed wood headboard and footboard with ornate floral shabby chic carvings.

Grey French country style carved wood headboard with intricate floral scrollwork.

Regal Gray Brushed Scroll Venetian Bed

From $3,695.00

Modern black drum pendant light with gold trim and star accents in farmhouse style.

Black and gold modern drum ceiling light with star accent and farmhouse style.

Regal Noir Metallic Drum Shape Pendant

$1,751.20

Regal Old Pine Panel Armoire

$6,795.00

Rustic French country wooden coffee table with carved details and trestle base in natural oak.

Rustic French country wooden coffee table with carved details and turned legs in natural wood.

Regal Old Pine Stained Dining Table

From $4,695.00

Tufted beige linen headboard and footboard set in French country shabby chic style.

Tufted beige upholstered bed frame with dark wood scalloped headboard and footboard in French country style

Regal Ornately Carved Jute Tufted Bed

From $3,695.00

Elegant tufted headboard with scalloped edges, French country style, cream upholstery, dark wood frame

Regal Ornately Carved Tufted Bed

From $3,695.00

French country style beige wooden bed frame with ornate floral carvings on headboard and footboard

Regal Painted Venetian Bed

From $3,695.00

White French country dining chair with oval cane back and beige upholstered seat.

Regal White Oval Cane Back Side Chairs - Set

$2,475.00

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Dark wood farmhouse coffee table with carved details and turned pedestal legs.

Dark brown wooden farmhouse coffee table with turned legs and carved detailing.

Regal Wood Stained Dining Table

From $4,695.00

Dark brown French country bed with ornate floral carved headboard and footboard.

Dark brown wooden bed with a decorative arched headboard and footboard in a French country style.

Regal Wood Stained Venetian Bed

From $3,695.00

Rustic French country wooden dining table with ornate scrolled trestle base in weathered grey.

Regal Wood Stretcher Table

$4,990.00

Traditional brown wood sideboard buffet with three drawers and three cabinet doors

Regency Curved Front Sideboard

$5,475.00

Antique French country armchair with floral tapestry upholstery and carved dark wood frame.

Regency Floral Tapestry Armchair, Circa 1860

$2,695.00

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Renaissance Arched Wall Mirror

$2,595.00

Antique French marquetry wood cabinet with floral inlay and cabriole legs.

Antique marquetry wood cabinet with floral inlay, drawers, and cabriole legs in French style.

Renaissance Cabriole Leg Bar Cabinet, Circa 1870

$4,495.00

Quick Ship

Ornate French country style gold gilt wall mirror with carved antique frame

Renaissance Ornate Gold French Antique Mirror, Circa 1880

$2,790.00

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Renaissance Revival Marble Top Three Drawer Chest, Circa 1820

$7,495.00

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Resting Moonshine Rabbit Sculpture

$395.00

Quick Ship

Black metal industrial dining chair with riveted design, perfect for farmhouse or modern rustic decor

Black metal dining chairs with industrial design, perfect for modern farmhouse or shabby chic decor

Retro Black Metal Cafe Chairs - Pair

$1,075.00

Quick Ship

Industrial metal dining chair with riveted design and tapered legs, perfect for modern farmhouse or shabby chic decor

Retro Metal Cafe Chairs - Set of 2

$1,275.00

Quick Ship

Retro White Round Coffee Table

$1,395.00

Quick Ship

White French country style four-door storage sideboard cabinet

Rhapsody Paneled Sideboard

$3,985.00

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Cognac brown leather ribbed club chair with modern metal base in contemporary style.

Ribbed Leather Canyon Chair

$3,595.00

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Brown leather channel-tufted modern sofa with silver legs

Brown leather channel-tufted sofa with a modern rectangular style and silver legs.

Ribbed Leather Canyon Sofa

$5,495.00

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Round fluted coffee table in a light natural wood finish, coastal boho style.

Ribbed Travertine Top Coffee Table

$6,495.00

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Antique French style brown wood sideboard with carved details and three paneled doors.

Rich Ribbon Trimmed Wood Sideboard

$10,995.00

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Brown farmhouse style wooden dining table with turned pedestal legs

Richly Stained French Country Pedestal Table

$4,195.00

Rustic brown wooden coffee table with bobbin turned legs in a French country style.

Richly Stained French Turned-Leg Coffee Table

$5,495.00

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Gold leaf wreath chandelier with rope detail in a French country style.

Rising Gold Acanthus Leaf Chandelier

$1,399.20

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Robin's Egg Blue Side Chest

$3,295.00

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Gold French country chandelier with crystal droplets and candle-style lights.

Rock Crystal Gold Candlelit Chandelier

$2,851.20

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Romantic French Stain Cane Back Bed

From $3,495.00

French country style dining chair with white distressed wood frame and pink velvet upholstery.

French country style dining chair with white wooden frame and red velvet seat cushion.

Romantic Rose Shield Back Side Chair

From $1,295.00

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French country style white wooden bed with a cane headboard and white bedding.

Brown wooden bed frame with cane headboard and white bedding in a French country style.

Romantic Shabby Chic Cane Back Bed

From $2,995.00

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Ornate French country style rectangular wall mirror with a distressed white carved frame

Romantic White Shabby Chic Carved Mirror

$1,575.00

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Rope Wrapped Key Largo Coffee Table

$1,395.00

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Antique gold rose flower chandelier with cream fabric shades in French country style.

Antique gold rose floral chandelier with candle lights in French country style.

Rosabel Rosette Chandelier

$3,863.20

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Rose Crystal Sconce

$395.00

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Rose Crystals Double Sconce

$495.00

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Dusty rose tufted velvet accent chair with wooden legs in French country style.

Rose Tufted French Cabriole Dining Chair

From $1,495.00

Pink velvet oval medallion dining chair with rustic wood frame in French country style.

Rose Velvet Medallion Louis Chair

From $1,495.00

Dusty rose velvet round ottoman with gold nailhead trim in a French country style.

Rose Velvet Nail Studded Round Ottoman

$1,350.00

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French country hutch with carved floral details, open doors, and rustic wood finish

Rosette del Sol Regal Entertainment Armoire

$5,995.00

Dark wood French country style china cabinet with ornate floral carvings and two-tier design.

Brown French country style wooden armoire with ornate carved details and two-door cabinets.

Rosette Ornately Carved Entertainment Armoire

From $5,795.00

Mid-century modern round walnut wood dining table with tapered tripod legs.

Mid-century modern round dining table in a dark walnut brown wood finish.

Round Arced Leg Dining Table

From $3,295.00

French country oval back dining chair in distressed brown faux leather with wood frame.

Round Back Brown Leather and Jute Dining Chair

From $1,795.00

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Round Back Brown Leather Louis Armchair

From $1,995.00

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Brown velvet oval back dining chair with rustic wood frame in French country style.

Round Back Brown Velvet Louis Dining Chair

From $1,675.00

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DELIVERY IN THE CONTIGUOUS U.S.

Hundreds of items with custom color options

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