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Shipping & Terms

Shipping in the U.S.

While some of our products are shipped directly from Belle Escape via FedEx Ground, many are shipped directly from manufacturers via various ground or freight carriers. Shipping and delivery days are Monday through Friday, excluding holidays. For products that we don't stock, estimated shipping times are noted in the product description. Most In-stock furniture items will be shipped within one to two weeks of placing your order and should be received within 7 to 10 business days after shipping. Sometimes, shipping delays that are not within the control of Belle Escape occur. When you purchase an item from Belle Escape, we cannot guarantee a delivery date, as the shipping industry sometimes experiences backlogs and staff shortages that can delay delivery by days or sometimes weeks. By purchasing from us, you agree that you understand that delays can occur.

Many of our products, especially hand-painted furniture, are made to order and can take between 4 and 12 weeks to ship. Door-to-door shipping is free for furniture going to an address in the continental U.S.. This means your furniture will be delivered in boxes to the front of your home at no additional charge. If you want White Glove Service, select this option in the drop-down box next to your order item. Please note that "White Glove" service includes delivery on the first floor; for items going up a flight of stairs, please select "White Glove Delivery with Stairs". If you have multiple furniture items, please call us for an estimate so we can get you the most affordable price possible. Once an order is placed, we will confirm an estimated shipping timeframe with you via email.

Free Shipping Conditions

Free shipping only applies to the contiguous U.S. (excludes Alaska and Hawaii). Addresses that are "Remote" or accessible only by "Ferry" will incur an extra fee of $275 at the time of shipping. Addresses considered "Remote" by shipping carriers, which could mean in the mountains or countryside, will incur additional fees ($495 - $995). Belle Escape reserves the right to add extra fees for shipping when the piece is oversized and/or the address is outside of normal delivery areas. In this case, we will provide a Custom Quote.

White Glove Conditions

White Glove delivery includes 15 minutes of assembly. Some items, such as some beds, large cabinets with multiple pieces, and anything with a canopy, additional charges will apply for assembly. Standard White Glove Fees apply only to items that can be carried by two people into a home that is no more than 20-feet from the curb and with easy access through, and an elevator, or up a door or up a stairwell.

Additional fees will apply if your home is not easily accessible from the road (more than 20-feet from the truck).
Additional fees apply if an item requires more than two guys to get it up a stairwell.
Additional fees apply if a crane is required to get a piece into your home on a higher floor.

Remote Location

There is a minimum additional fee of $395 for Remote locations. We cannot provide a pre-quote for this because the fee depends on the final weight of the item. You will be notified once the item is ready if the carrier applies a Remote Location fee. Remote locations include most cities in Montana, Wyoming, Idaho, North Dakota, South Dakota, and Alaska. Additionally, it encompasses remote areas in all states across the country.

International Shipping

Please contact us for international shipping quotes. Items shipped outside of the U.S. cannot be returned or canceled. If shipping damage occurs with the carrier, you are responsible for not accepting the item and filing a claim directly with the carrier.

Antiques

Antique items are sold in their original condition. Antiques have natural cracks and aging effects. Antiques cannot be returned. All sales are final.

Returns

BelleEscape.com will happily offer you a refund on most items if you return those items (exceptions are listed below) in their original condition within 7 days of receipt. ALL returns must be shipped back in the original packaging. Please note that the color of an item may vary on your screen. If you choose to return an item due to the color or any other reason, you will be liable for outbound and return shipping, plus a restocking fee of 20%. Once the original item is returned, you will receive a credit for the item's full value, minus shipping costs and a 20% restocking fee. Please inspect your furniture upon arrival to determine if there are any damages. If you accept an item delivered via White Glove delivery, you are responsible for packing and shipping an item back within 7 days.

If you detect any damage, do not accept the delivery and note the damage on the delivery form. If your item is damaged during delivery, we will repair it. If a repair is not possible, we will replace it as quickly as possible if it is in stock, or we will file a claim, pick up the damaged item, and issue a refund once the claim is processed. If the box is dropped off, damages must be reported within 24 hours. In the event of special promotions or discounts, Belle Escape reserves the right to apply additional rules. Those rules will be posted on the relevant promotions pages at the time the offer is valid. Please call a customer care representative if you have any returns-related questions about these special offers.

Maritime Damage

Most of our furniture is shipped from Indonesia or South America. In rare instances, containers can get damaged in transit. If this happens, we will make the piece you ordered again and re-ship it as soon as it is ready. Maritime damage is typically related to sudden storms on the high seas. It is very rare, but it can happen, and Belle Escape cannot be held liable for damages and delays for which we have no control.

Items Which Cannot be Returned:

Furniture or decor that is made upon order (noted in product descriptions)
Items discounted for final sale
Custom order merchandise (made in the finish of your choice)
Clearance items with discounts over 25% off
One-of-a-Kind Antiques

Please note that shipping is NOT refundable.

Belle Escape will not accept ANY returns or exchanges after 30 days (determined from the date you received the merchandise) for ANY reason.

Items Made Upon Order

Items made upon order in the finish or size of your choice cannot be returned under any circumstances. Because we do not stock these items and they have been ordered especially for you, they can not be canceled or returned. We initiate the production process within three days of placing your order and pay to make it upfront, so custom orders cannot be canceled. Custom orders made at the finish of your choice are based on the color you choose, but each piece is made by hand, so variations should be expected. No two custom items will ever look alike. If you select the color shown, it will be based on that color but will never look exactly like the original. Depending on the item, custom orders take 14-20 weeks to produce and ship. If you have any questions about items made upon order, please email our Customer Care team at customerservice@BelleEscape.com.

Damages

Damages are rare as our items are very well packed. But please inspect your items upon delivery. If an item is damaged, this must be noted on the delivery invoice, and we will need photos of the broken item and box. IF AN ITEM IS DAMAGED, DO NOT ACCEPT IT from the delivery company. If damaged items are accepted with White Glove Delivery, the DAMAGE MUST BE NOTED ON THE DELIVERY RECEIPT, AND THE RESOLUTION IS A REPAIR, NOT A REPLACEMENT. IF YOU ACCEPT AN ITEM WITH DAMAGE, YOU AGREE THAT YOU ACCEPT IT AS IS WITH THE UNDERSTANDING THAT WE WILL REPAIR IT TO THE BEST OF OUR ABILITY ONE TIME. ANY FURTHER REPAIRS WILL BE YOUR RESPONSIBILITY.

In the event that the box is dropped off without your signature, DAMAGES MUST BE REPORTED WITHIN 24 HOURS of the delivery. Our products are handmade, and colors and textures will vary. Therefore, VARIATIONS IN COLORS AND TEXTURES ARE NOT CONSIDERED DAMAGE. Contact us immediately about the damage and email the photos to info@belleescape.com. If the damage is reported within 24 hours and/or the damage is noted on the delivery form, Belle Escape will arrange for the damaged item to be picked up and a new one to be delivered to you as quickly as possible. Once a furniture item is accepted in good condition, Belle Escape is not responsible for any damage that occurs while the piece is in your possession. All items pass a quality inspection before they ship, and when you accept an item, it is now in your care. Any damage or breakage that happens while the furniture is in your care is your responsibility.

Faux Bois Items Cannot be Returned

Our faux bois items all come with natural hairline cracks that occur and are part of the natural beauty and uniqueness of each concrete piece. These are part of the natural curing process of concrete, but they do not affect durability or structural integrity because of the steel frame underneath. Faux bois item will arrive with some hairline cracks and cannot be returned "as damaged," as this is natural. Also, due to the crate shipping method, faux bois items cannot be returned.

Order Cancelations

We reserve the right to cancel any order, including orders for discontinued items, items priced at zero by accident, items that cannot be reasonably delivered to the shipping address, or for any legitimate reason. By agreeing to these terms, users, as reasonable adults, understand this.

Non-custom orders may be canceled within 24 hours for a full refund. An order must be canceled BEFORE it ships, which is usually 2-7 days after it is placed. Once an item ships, an order can be canceled or refused, but shipping both ways, plus a restocking fee, will be deducted from the original amount paid.

Coupons

Coupons can be used during the active period. Two coupons cannot be combined. Coupons cannot be used on sale items. Designers and the Trade with an existing discount cannot combine a coupon with their discount. However, if we have an active coupon for more than their discount, they can use that instead, but must call in to place an order. If a coupon is combined with a Designer or Trade discount or a sale price, that discount will be taken off and charged to the order.

Coupons and Trade Discounts do not apply to custom items made upon order, customized items, or one-of-a-kind French antiques.

Diamond Arched Farmhouse Headboard

From $1,690.00

Elegant wooden dresser with inlaid geometric patterns and vintage-style hardware, perfect for French country decor.

Diamond Inlay Walnut Chest

$5,995.00

Quick Ship

Rustic wooden sideboard with diamond panel doors and drawer storage, ideal for farmhouse or shabby chic decor

Diamond Motif Front Wood Sideboard

$4,295.00

Quick Ship

Rustic speckled ceramic vase for farmhouse or shabby chic decor

Distressed 12" Grey Vase

$508.00

Quick Ship

Distressed Black Demilune French Sideboard

$3,275.00

Black wrought iron chandelier with gold accents and candle-style bulbs, perfect for farmhouse or shabby chic decor.

Distressed Black Gold 6-Light Candle-Style Chandelier

$1,475.00

Quick Ship

Distressed blue farmhouse coffee table with curved legs

Distressed Blue Curved Leg Coffee Table

$2,495.00

Quick Ship

Distressed gray shabby chic dresser with three drawers and vintage knobs

Distressed Blue Drawer Chest

$2,990.00

Quick Ship

Rustic farmhouse dining table with distressed blue legs and natural wood top

Distressed Blue Reclaimed Trestle Dining Table

$3,895.00

Shabby chic distressed dresser with ribbed drawers and vintage knobs in soft gray finish

Distressed Blue Ribbed Side Chest

$2,990.00

Quick Ship

Shabby chic sideboard with distressed blue finish and vintage hardware

Distressed blue farmhouse sideboard with four doors and rustic charm

Distressed Blue Vintage Sideboard

$4,195.00

Rustic metal wall clock with Roman numerals and wooden beads, perfect for farmhouse or shabby chic decor

Distressed Bronze Roman Numeral Rustic Wall Clock

$475.00

Quick Ship

Rustic gray distressed dresser with three drawers and vintage brass knobs, farmhouse style

Distressed Charcoal Three Drawer Dresser

$6,995.00

Quick Ship

Distressed Chloe Chest

$3,595.00

Quick Ship

Distressed Cream Antoinette Coffee Table

$3,295.00

Distressed Cream Antoinette Display Table

$1,995.00

Shabby chic farmhouse table with distressed finish and drawer

Distressed Cream Farmhouse Dining Table

From $3,295.00

Distressed Cream Finished Curved Top Buffet with regal scroll art on the doors- Belle Escape

Distressed Cream Finished Buffet

$3,275.00

Shabby chic distressed wood table with turned legs and drawers

Distressed cream shabby chic console table with turned legs and two drawers, French country style

Distressed Cream French Farmhouse Dining Table, Circa 1900

$6,295.00

Quick Ship

Distressed Farmhouse Table - Belle Escape

Distressed Farmhouse Drop-Down Table

$2,290.00

Quick Ship

Shabby chic sideboard with three doors, distressed finish, and vintage hardware

Distressed French Blue Three Door Sideboard

$7,995.00

Quick Ship

Distressed French Chic Settee

$4,550.00

Quick Ship

Antique white French country display hutch with glass doors and lower cabinets.

Distressed French Corner Cabinet

$6,790.00

Quick Ship

Sold out

Shabby chic armoire with mesh doors and distressed finish, perfect for French country decor

Distressed French Country Display Cabinet

$5,750.00

Distressed white farmhouse dining table with turned pedestal legs, rustic shabby chic style

Distressed French Country Double Pedestal Table

$4,149.00

Rustic farmhouse sideboard with distressed wood finish, four drawers, and cabinet doors for coastal or shabby chic decor

Rustic farmhouse sideboard with four drawers and four doors, distressed wood finish

Distressed French Oak Buffet

$4,390.00

Quick Ship

Distressed French Quatrefoil Mirror

$1,675.00

Quick Ship

Sage springtime elegance: floral wall art, distressed pedestal table, linen sofa, and fringed throw blanket

Distressed French Round Entry Table

$2,995.00

Distressed Gilded French Mirror - Belle Escape

Distressed Gilded French Mirror - 40 Inches High

$1,595.00

Quick Ship

Textured white ceramic vase with rustic finish for farmhouse decor

Distressed Green Stoneware Vase

$468.00

Quick Ship

Distressed white ornate urns with scrollwork, perfect for French country or shabby chic decor

Distressed Grey Finial Sculpture Set of Two

$295.00

Quick Ship

Elegant French country dining chair with beige upholstery and distressed white frame

Distressed Ivory Square Back Louis Side Chair

From $1,395.00

Distressed blue sideboard with ornate legs, French country style buffet for farmhouse or shabby chic decor

Distressed blue French country sideboard with four doors and drawers, shabby chic farmhouse style

Distressed Lilac Gray Country Sideboard

$5,995.00

Quick Ship

Shabby chic distressed dresser with curved drawers and dark knobs, French country style furniture

Distressed Mirror Tray Top Chest

$1,995.00

Quick Ship

Rustic wooden dresser with bamboo-style legs and carved diamond handles, perfect for coastal or farmhouse decor.

Distressed Natural Faux Bamboo Chest

$2,675.00

Coastal bamboo-style wooden dresser with six drawers and decorative diamond hardware

Distressed Natural Faux Bamboo Double Dresser

$2,995.00

Quick Ship

Rustic bamboo-style console table with single drawer, natural wood finish, coastal farmhouse decor

Distressed Natural Finish Faux Bamboo Console Table

$2,475.00

Quick Ship

Rustic bamboo-style nightstand with two drawers, carved handles, and natural wood finish for coastal or farmhouse decor

Distressed Natural Finish Faux Bamboo Nightstand Table

$1,495.00

Quick Ship

Rustic corner display cabinet with glass doors and wooden shelves, perfect for farmhouse or shabby chic decor

Rustic corner display cabinet with glass doors, wooden shelves, and detailed dimensions for farmhouse or shabby chic decor

Distressed Oak Corner Cabinet

$4,490.00

Quick Ship

Cream tufted ottoman with nailhead trim and lower shelf, French country style

Cream tufted bench with nailhead trim, farmhouse style, distressed finish, lower shelf

Distressed Off White Square Tufted Ottoman

$2,058.00

Quick Ship

Shabby chic dining chair with crossed back, woven seat, and distressed finish in neutral tone

Set of two shabby chic crossback dining chairs with woven seats, perfect for farmhouse or coastal decor

Distressed Off-White Parisian Café Chairs - Set of 2

$1,395.00

Quick Ship

Antique French country dining chair with carved wood frame and upholstered seat, shabby chic style

Antique French country dining chairs with carved wood and upholstered seats, rustic farmhouse style

Distressed Provence Dining Chair

From $1,495.00

Quick Ship

Distressed Rockford French Console

$4,995.00

Quick Ship

Distressed white French country display cabinet with glass doors and storage

Distressed White Cottage Display Cabinet

$3,619.00

Quick Ship

Distressed White Elysee Nightstand

$1,775.00

A round pedestal table with an ornate three-leg base, finished in a distressed off-white/cream color.

Distressed White French Scroll Round Dining Table

From $2,475.00

Distressed White Stoneware Plate

$375.00

Quick Ship

Distressed Wood Pillar Buffet Table

$5,550.00

Quick Ship

DELIVERY IN THE CONTIGUOUS U.S.

Hundreds of items with custom color options

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