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Shipping & Terms

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Shipping in the U.S.

While some of our products are shipped directly from Belle Escape via FedEx Ground, many are shipped directly from manufacturers via various ground or freight carriers. Shipping and delivery days are Monday through Friday, excluding holidays. For products that we don't stock, estimated shipping times are noted in the product description. Most In-stock furniture items will be shipped within one to two weeks of placing your order and should be received within 7 to 10 business days after shipping. Sometimes, shipping delays that are not within the control of Belle Escape occur. When you purchase an item from Belle Escape, we cannot guarantee a delivery date, as the shipping industry sometimes experiences backlogs and staff shortages that can delay delivery by days or sometimes weeks. By purchasing from us, you agree that you understand that delays can occur.

Many of our products, especially hand-painted furniture, are made to order and can take between 4 and 12 weeks to ship. Door-to-door shipping is free for furniture going to an address in the continental U.S.. This means your furniture will be delivered in boxes to the front of your home at no additional charge. If you want White Glove Service, select this option in the drop-down box next to your order item. Please note that "White Glove" service includes delivery on the first floor; for items going up a flight of stairs, please select "White Glove Delivery with Stairs". If you have multiple furniture items, please call us for an estimate so we can get you the most affordable price possible. Once an order is placed, we will confirm an estimated shipping timeframe with you via email.


Free Shipping Conditions

Free shipping only applies to the contiguous U.S. (excludes Alaska and Hawaii). Addresses that are "Remote" or accessible only by "Ferry" will incur an extra fee of $275 at the time of shipping. Addresses considered "Remote" by shipping carriers, which could mean in the mountains or countryside, will incur additional fees ($495 - $995). Belle Escape reserves the right to add extra fees for shipping when the piece is oversized and/or the address is outside of normal delivery areas. In this case, we will provide a Custom Quote.


White Glove Conditions

White Glove delivery includes 15 minutes of assembly. Some items, such as some beds, large cabinets with multiple pieces, and anything with a canopy, additional charges will apply for assembly. Standard White Glove Fees apply only to items that can be carried by two people into a home that is no more than 20-feet from the curb and with easy access through, and an elevator, or up a door or up a stairwell.

  • Additional fees will apply if your home is not easily accessible from the road (more than 20-feet from the truck).
  • Additional fees apply if an item requires more than two guys to get it up a stairwell.
  • Additional fees apply if a crane is required to get a piece into your home on a higher floor. 


Remote Location

There is a minimum $295 additional fee for Remote locations. We cannot pre-quote this because the fee depends upon the final weight of the item. You will be notified once the item is ready if the carrier applies a Remote Location fee.


International Shipping 

Please contact us for international shipping quotes. Items shipped outside of the U.S. cannot be returned or canceled. If shipping damage occurs with the carrier, you are responsible for not accepting the item and filing a claim directly with the carrier.



Antiques 

Antique items are sold in their original condition. Antiques have natural cracks and aging effects. Antiques cannot be returned. All sales are final.



Returns

BelleEscape.com will happily offer you a refund on most items if you return those items (exceptions are listed below) in their original condition within 7 days of receipt. ALL returns must be shipped back in the original packaging. Please note that the color of an item may vary on your screen. If you choose to return an item due to the color or any other reason, you will be liable for outbound and return shipping, plus a restocking fee of 20%. Once the original item is returned, you will receive a credit for the item's full value, minus shipping costs and a 20% restocking fee. Please inspect your furniture upon arrival to determine if there are any damages. If you accept an item delivered via White Glove delivery, you are responsible for packing and shipping an item back within 7 days.

If you detect any damage, do not accept the delivery and note the damage on the delivery form. If your item is damaged during delivery, we will repair it. If a repair is not possible, we will replace it as quickly as possible if it is in stock, or we will file a claim, pick up the damaged item, and issue a refund once the claim is processed. If the box is dropped off, damages must be reported within 24 hours. In the event of special promotions or discounts, Belle Escape reserves the right to apply additional rules. Those rules will be posted on the relevant promotions pages at the time the offer is valid. Please call a customer care representative if you have any returns-related questions about these special offers.



Maritime Damage

Most of our furniture is shipped from Indonesia or South America. In rare instances, containers can get damaged in transit. If this happens, we will make the piece you ordered again and re-ship it as soon as it is ready. Maritime damage is typically related to sudden storms on the high seas. It is very rare, but it can happen, and Belle Escape cannot be held liable for damages and delays for which we have no control. 


Items Which Cannot be Returned:

  • Furniture or decor that is made upon order (noted in product descriptions)
  • Items discounted for final sale
  • Custom order merchandise (made in the finish of your choice)
  • Clearance items with discounts over 25% off
  • One-of-a-Kind Antiques

Please note that shipping is NOT refundable.

Belle Escape will not accept ANY returns or exchanges after 30 days (determined from the date you received the merchandise) for ANY reason.



Items Made Upon Order

Items made upon order in the finish or size of your choice cannot be returned under any circumstances. Because we do not stock these items and they have been ordered especially for you, they can not be canceled or returned. We initiate the production process within three days of placing your order and pay to make it upfront, so custom orders cannot be canceled. Custom orders made at the finish of your choice are based on the color you choose, but each piece is made by hand, so variations should be expected. No two custom items will ever look alike. If you select the color shown, it will be based on that color but will never look exactly like the original. Depending on the item, custom orders take 14-20 weeks to produce and ship. If you have any questions about items made upon order, please email our Customer Care team at customerservice@BelleEscape.com.


Damages

Damages are rare as our items are very well packed. But please inspect your items upon delivery. If an item is damaged, this must be noted on the delivery invoice, and we will need photos of the broken item and box. IF AN ITEM IS DAMAGED, DO NOT ACCEPT IT from the delivery company. If damaged items are accepted with White Glove Delivery, the DAMAGE MUST BE NOTED ON THE DELIVERY RECEIPT, AND THE RESOLUTION IS A REPAIR, NOT A REPLACEMENT. IF YOU ACCEPT AN ITEM WITH DAMAGE, YOU AGREE THAT YOU ACCEPT IT AS IS WITH THE UNDERSTANDING THAT WE WILL REPAIR IT TO THE BEST OF OUR ABILITY ONE TIME. ANY FURTHER REPAIRS WILL BE YOUR RESPONSIBILITY. 

In the event that the box is dropped off without your signature, DAMAGES MUST BE REPORTED WITHIN 24 HOURS of the delivery. Our products are handmade, and colors and textures will vary.  Therefore, VARIATIONS IN COLORS AND TEXTURES ARE NOT CONSIDERED DAMAGE. Contact us immediately about the damage and email the photos to info@belleescape.com. If the damage is reported within 24 hours and/or the damage is noted on the delivery form, Belle Escape will arrange for the damaged item to be picked up and a new one to be delivered to you as quickly as possible. Once a furniture item is accepted in good condition, Belle Escape is not responsible for any damage that occurs while the piece is in your possession. All items pass a quality inspection before they ship, and when you accept an item, it is now in your care. Any damage or breakage that happens while the furniture is in your care is your responsibility.

Faux Bois Items Cannot be Returned

Our faux bois items all come with natural hairline cracks that occur and are part of the natural beauty and uniqueness of each concrete piece. These are part of the natural curing process of concrete, but they do not affect durability or structural integrity because of the steel frame underneath. Faux bois item will arrive with some hairline cracks and cannot be returned "as damaged," as this is natural. Also, due to the crate shipping method, faux bois items cannot be returned.

Order Cancelations

We reserve the right to cancel any order, including orders for discontinued items, items priced at zero by accident, items that cannot be reasonably delivered to the shipping address, or for any legitimate reason. By agreeing to these terms, users, as reasonable adults, understand this. 

Non-custom orders may be canceled within 24 hours for a full refund. An order must be canceled BEFORE it ships, which is usually 2-7 days after it is placed. Once an item ships, an order can be canceled or refused, but shipping both ways, plus a restocking fee, will be deducted from the original amount paid. 


Coupons

Coupons can be used during the active period. Two coupons cannot be combined. Coupons cannot be used on sale items. Designers and the Trade with an existing discount cannot combine a coupon with their discount. However, if we have an active coupon for more than their discount, they can use that instead but must call in to place an order. If a coupon is combined with a Designer or Trade discount or Sale price, that discount will be taken off and charged to the order. 

Coupons and Trade Discounts do not apply to items made upon order, customized items, or one-of-a-kind French antiques.

New - Belle Escape

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Checkout the new furniture, decor, and lighting items at Belle Escape.

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Antique Grey Bistro TableAntique Grey Bistro Table
Francesca Antique Grey Bistro Table Sale price$2,109.00
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Antique Beige Bistro Table
Antique Beige Bistro Table Sale price$2,109.00
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Antique Oak Gray Stone Bistro TableAntique Oak Gray Stone Bistro Table
French Farmhouse Stone Top Bistro Table Sale price$2,449.00
White Brass Shagreen NightstandWhite Brass Shagreen Nightstand
White Brass Shagreen Nightstand Sale price$9,259.00
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Coastal Oak Tan NightstandCoastal Oak Tan Nightstand
Coastal Oak 2-Drawer Nightstand Sale price$1,569.00
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Black Distilled Leather Accent ChairBlack Distilled Leather Accent Chair
Black Distilled Leather Accent Chair Sale price$3,305.00
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Light Natural Rustic Console TableLight Natural Rustic Console Table
Transitional Rustic 8-Drawer Console Table Sale price$3,815.00
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Cottage White Single Drawer Side TableCottage White Single Drawer Side Table
Cottage White Single Drawer Side Table Sale price$1,585.00
Vintage Style Rustic Wall ClockVintage Style Rustic Wall Clock
Vintage Style Rustic Wall Clock Sale price$395.00
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French Country Limed Grey Oak DeskFrench Country Limed Grey Oak Desk
French Country Limed Grey Oak Desk Sale price$3,475.00
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Vintage French Accent Table
Vintage French Accent Table Sale price$2,190.00
Rectangular Rustic Console TableRectangular Rustic Console Table
Rectangular Rustic Console Table Sale price$3,290.00
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Rectangular Rustic Coffee TableRectangular Rustic Coffee Table
Rectangular Rustic Coffee Table Sale price$2,890.00
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French Demilune Beige Wall ConsoleFrench Demilune Beige Wall Console
French Demilune Beige Wall Console Sale price$1,950.00
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French Demilune Wall ConsoleFrench Demilune Wall Console
French Demilune Wall Console Sale price$1,950.00
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French Natural Oak DresserFrench Natural Oak Dresser
French Natural Oak Dresser Sale price$3,895.00
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Farmhouse Chic Grey Oak DresserFarmhouse Chic Grey Oak Dresser
Farmhouse Chic Grey Oak Dresser Sale price$3,290.00
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Farmhouse Chic Cream Side ChairFarmhouse Chic Cream Side Chair
Farmhouse Chic Cream Side Chair Sale priceFrom $795.00
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Cream Cubic StoolCream Cubic Stool
Cream Cubic Stool Sale price$1,175.00
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White Velvet Accent Stool
White Velvet Accent Stool Sale price$395.00
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Industrial Swivel Brown Accent Chair
Industrial Swivel Brown Accent Chair Sale price$1,895.00
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Volcanic Black Top Grain Leather SofaVolcanic Black Top Grain Leather Sofa
Volcanic Black Top Grain Leather Sofa Sale price$5,995.00
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Nailhead Studded Cream Linen Accent Chair
Nailhead Studded Cream Linen Accent Chair Sale price$1,895.00
Mauve Rose Velvet Accent ChairMauve Rose Velvet Accent Chair
Mauve Rose Velvet Accent Chair Sale price$1,295.00
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Sage Tufted Round Back Dining Side ChairsSage Tufted Round Back Dining Side Chairs
Sage Tufted Round Back Dining Side Chairs Sale priceFrom $1,475.00
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Brazilian Cowhide White Dining ChairsBrazilian Cowhide White Dining Chairs
Brazilian Cowhide White Dining Chairs Sale priceFrom $2,775.00
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Brazilian Cowhide Light Brown Dining ChairsBrazilian Cowhide Light Brown Dining Chairs
Brazilian Cowhide Light Brown Dining Chairs Sale priceFrom $2,295.00
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Brazilian Cowhide Rustic Brown Dining ChairsBrazilian Cowhide Rustic Brown Dining Chairs
Brazilian Cowhide Rustic Brown Dining Chairs Sale priceFrom $2,295.00
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Brazilian Cowhide Black Dining ChairsBrazilian Cowhide Black Dining Chairs
Brazilian Cowhide Black Dining Chair Sale priceFrom $2,295.00
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Brazilian Cowhide White Brown Dining ChairsBrazilian Cowhide White Brown Dining Chairs
Brazilian Cowhide White Brown Dining Chairs Sale priceFrom $2,295.00
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Brazilian Cowhide Brown Dining ChairsBrazilian Cowhide Brown Dining Chairs
Brazilian Cowhide Brown Dining Chairs Sale priceFrom $2,295.00
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Rustic Round Back Arm ChairsRustic Round Back Arm Chairs
Rustic Leather Round Back Arm Chairs Sale priceFrom $1,995.00
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Shabby Chic Tufted Off-White OttomanShabby Chic Tufted Off-White Ottoman
Shabby Chic Tufted Off-White Ottoman Sale price$1,775.00
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Tufted Vintage French Velvet Bench
Tufted Vintage French Velvet Bench Sale price$1,595.00
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Olive Green French Tufted Bench
Olive Green French Tufted Bench Sale price$1,675.00
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Upholstered Vintage French Velvet Side ChairUpholstered Vintage French Velvet Side Chair
Upholstered Vintage French Velvet Side Chair Sale priceFrom $1,295.00
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Upholstered French Country Yellow Side ChairUpholstered French Country Yellow Side Chair
Upholstered French Country Yellow Side Chair Sale priceFrom $1,095.00
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Upholstered Brown Leather Side ChairUpholstered Brown Leather Side Chair
Upholstered Brown Leather Side Chair Sale priceFrom $1,495.00
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Manor Tufted Brown Velvet Accent Chair
Manor Tufted Brown Velvet Accent Chair Sale price$2,190.00
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Sold outIndustrial Leather Accent StoolIndustrial Leather Accent Stool
Industrial Leather Accent Stool Sale price$1,675.00
Industrial Leather Lounge Chair with Steel FrameIndustrial Leather Lounge Chair with Steel Frame
Industrial Leather Lounge Chair with Steel Frame Sale price$4,900.00
Red Mid Century Bar StoolRed Mid Century Bar Stool
Red Mid Century Bar Stool Sale priceFrom $890.00
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Upholstered Leather Side Chairs - Set of 2Upholstered Leather Side Chairs - Set of 2
Upholstered Leather Side Chairs - Set of 2 Sale price$1,280.00
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Upholstered Leather Bar StoolUpholstered Leather Bar Stool
Upholstered Leather Bar Stool Sale priceFrom $838.00
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Shabby Chic Slipcover Lounge SofaShabby Chic Slipcover Lounge Sofa
Shabby Chic Slipcover Lounge Sofa Sale price$6,350.00
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Industrial Black Leather SofaIndustrial Black Leather Sofa
Industrial Black Leather Sofa Sale price$7,490.00
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Farmhouse Natural Counter StoolFarmhouse Natural Counter Stool
Farmhouse Natural Counter Stool Sale price$1,118.00
Farmhouse Iron Dining ChairFarmhouse Iron Dining Chair
Farmhouse Iron Dining Chair Sale priceFrom $698.00
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