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Shipping & Terms

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Shipping in the U.S.

While some of our products are shipped directly from Belle Escape via FedEx Ground, many are shipped directly from manufacturers via various ground or freight carriers. Shipping and delivery days are Monday through Friday, excluding holidays. For products that we don't stock, estimated shipping times are noted in the product description. Most In-stock furniture items will be shipped within one to two weeks of placing your order and should be received within 7 to 10 business days after shipping. Sometimes shipping delays occur that are not within the control of Belle Escape. When you purchase an item from Belle Escape, we cannot guarantee a delivery date, as the shipping industry sometimes experiences backlogs and staff shortages that can delay delivery by days or sometimes weeks. By purchasing from us, you agree that you understand that delays can occur.

Many of our products, especially the hand-painted furniture, are made to order and can take between 4 and 12 weeks to ship. For furniture going to an address in the continental U.S., door-to-door shipping is free. This means that your furniture will be delivered in boxes to the front of your home at no additional charge. If you want White Glove Service, you can select this option in the drop-down box next to the item you're ordering. Please note that "White Glove" service includes delivery on the first floor; for items going up a flight of stairs, please select "White Glove Delivery with Stairs". If you have multiple furniture items, please call us for an estimate so that we can get you the most affordable price possible. Once an order is placed, we will confirm an estimated shipping timeframe with you via email.

Free Shipping Conditions

Free shipping applies to the contiguous U.S. only (excludes Alaska and Hawaii). Addresses that are "Remote" or accessible only by "Ferry" will incur an extra fee of $275 at the time of shipping. Addresses which are considered "Remote" by shipping carriers, which could mean in the mountains or countryside, will incur an additional fees ($495 - $995). Belle Escape reserve the right add additional fees for shipping when the piece is oversized and/or the address is outside of normal delivery areas. In this case, we will provide a Custom Quote.


White Glove Conditions

White Glove delivery includes 15 minutes of assembly. Some items, such as some beds, large cabinets with multiple pieces, and anything with a canopy, additional charges will apply for assembly. Standard White Glove Fees apply only to items that can be carried by two people into a home that is no more than 20-feet from the curb and with easy access through, and an elevator, or up a door or up a stairwell.

  • Additional fees will apply if your home is not easily accessible from the road (more than 20-feet from the truck).
  • Additional fees apply if an item requires more than two guys to get it up a stairwell.
  • Additional fees apply if a crane is required to get a piece into your home on a higher floor. 

Remote Location

There is a minimum $295 additional fee for Remote locations. We cannot pre-quote this because the fee depends upon the final weight of the item. You will be notified once the item is ready if the carrier applies a Remote Location fee.

International Shipping 

Please contact us for international shipping quotes. Items shipped outside of the U.S. cannot be returned or canceled. If shipping damage occurs with the carrier, you are responsible for not accepting the item and filing a claim directly with the carrier.

Antiques 

Antique items are sold in their original condition. Antiques have natural cracks and aging effects. Antiques cannot be returned. All sales are final.

Returns

BelleEscape.com will happily offer you a refund on most items if you return those items (exceptions are listed below) in their original condition within 7 days of receipt. ALL returns must be shipped back in the original packaging. Please note that the color of an item may vary on your screen. If you choose to return an item due to the color or any reason, you will be liable for outbound and return shipping, plus a restocking fee of 20%. Once the original item is returned, you will receive a CREDIT for the amount of the item, excluding shipping costs and a 20% restocking fee. Please inspect your furniture upon arrival to determine if there are any damages. If you detect any damage, do not accept the delivery and note the damage on the delivery form. If your item is damaged during delivery, we will repair it. If a repair is not possible, we will replace it as quickly as possible. If the box is dropped off, damages must be reported within 24 hours. In the event of special promotions or discounts, Belle Escape reserves the right to apply additional rules. Those rules will be posted on the relevant promotions pages at the time the offer is valid. Please call a customer care representative if you have any returns-related questions that are associated with these special offers.

Maritime Damage

Most of our furniture is shipped from Indonesia or South America. In rare instances, containers can get damaged in transit. If this happens, we will make the piece you ordered again and re-ship it as soon as it is ready. Maritime damage is typically related to sudden storms on the high seas. It is very rare, but it can happen and Belle Escape cannot be held liable for damages and delays for which we have no control. 

Items Which Cannot be Returned:

  • Furniture or decor that is made upon order (noted in product descriptions)
  • Items discounted for final sale
  • Custom order merchandise (made in the finish of your choice)
  • Clearance items with discounts over 25% off
  • One of a Kind Antiques

Please note that shipping is NOT refundable.

Belle Escape will not accept ANY returns or exchanges after 30 days (determined from the date you received the merchandise) for ANY reason.

Items Made Upon Order

There are no returns on hand-painted furniture as these items are made for you upon order. Because we do not stock these items and they have been ordered especially for you, they can not be canceled or returned. We initiate the production process within three days of your order being placed and pay to have it made upfront, so custom orders cannot be canceled. Custom orders take between 14-20 weeks to produce and ship, depending upon the item. If you have any questions about items made upon order, please email our Customer Care team at customerservice@BelleEscape.com.


Damages

Damages are rare as our items are very well packed. But please inspect your items upon delivery. If an item is damaged, this must be noted on the delivery invoice and we will need photos of the broken item and box. IF AN ITEM IS DAMAGED, DO NOT ACCEPT IT from the delivery company. If damaged items are accepted with White Glove Delivery, the DAMAGE MUST BE NOTED ON THE DELIVERY RECEIPT AND THE RESOLUTION IS A REPAIR, NOT A REPLACEMENT. In the event that the box is dropped off without your signature, DAMAGES MUST BE REPORTED WITHIN 24 HOURS of the delivery. Please note that our products are handmade, and colors and textures will vary.  Therefore, VARIATIONS IN COLORS AND TEXTURES ARE NOT CONSIDERED DAMAGE. Contact us immediately about the damage and email the photos of the damage to info@belleescape.com. If the damage is reported within 24 hours and/or the damage is noted on the delivery form, Belle Escape will arrange for the damaged item to be picked up and a new one to be delivered to you as quickly as possible. Once a furniture item is accepted in good condition, Belle Escape is not responsible for any damage that occurs while the piece is in your possession. All items pass a quality inspection before they ship, and when you accept aan item, it is now in your care. Any damage or breakage that happens while the furniture item is in you care is your responsiblity.

 

Order Cancelations

We reserve the right to cancel any order, including orders for items that have been discontinued, items priced at zero by accident, items that cannot be reasonably delivered to the shipping address, or for any legitimate reason. By agreeing to these terms, users, as reasonable adults, understand this. 

Non-custom orders may be canceled within 24 hours for a full refund. An order must be canceled BEFORE it ships, which is usually 2-7 days after an order is placed. Once an item ships, an order can be canceled or refused, but shipping both ways, plus a restocking fee will be deducted from the original amount paid. 

Coupons

Coupons can be used during the active time period. Two coupons cannot be combined. Coupons cannot be used on sale items. Designers and the Trade with an existing discount cannot combine a coupon with their discount. However, if we have an active coupon out for more than their discount, they can use that instead but must call in to place an order. In the event that a coupon is combined with a Designer or Trade discount or Sale price, that discount will be taken off and charged to the order. 

Coupons and Trade Discounts do not apply to items made upon order, customized items, or one-of-a-kind French antiques.

New - Belle Escape

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Checkout the new furniture, decor, and lighting items at Belle Escape.

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Teak Natural Coastal Curved Back Dining ChairTeak Natural Coastal Curved Back Dining Chair
Teak Natural Coastal Curved Back Dining Chair Sale price$1,195.00
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Oil Paint Abstract Perched Canvas Wall ArtOil Paint Abstract Perched Canvas Wall Art
Oil Paint Abstract Perched Canvas Wall Art Sale price$2,689.00
Oil Paint Abstract White Brown Canvas Wall ArtOil Paint Abstract White Brown Canvas Wall Art
Oil Paint Abstract White Brown Canvas Wall Art Sale price$2,595.00
Champagne Lover Oil Painted Wall ArtChampagne Lover Oil Painted Wall Art
Champagne Lover Oil Painted Wall Art Sale price$2,695.00
Oil Paint Abstract Black and White Canvas Wall ArtOil Paint Abstract Black and White Canvas Wall Art
Oil Paint Abstract Black and White Canvas Wall Art Sale price$2,795.00
Le Soleil Oil Painting on Metal Wall ArtLe Soleil Oil Painting on Metal Wall Art
Le Soleil Oil Painting on Metal Wall Art Sale price$2,795.00
Oil Paint Etude Canvas Wall ArtOil Paint Etude Canvas Wall Art
Oil Paint Etude Canvas Wall Art Sale price$2,689.00
Champagne Toast Oil Paint Metal Wall ArtChampagne Toast Oil Paint Metal Wall Art
Champagne Toast Oil Paint Metal Wall Art Sale price$2,689.00
French Antique Bleached Oak Carved Buffet, Circa 1890French Antique Bleached Oak Carved Buffet, Circa 1890
French Antique Bleached Oak Carved Buffet, Circa 1890 Sale price$6,495.00
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Distressed Jaune Antique French Country Table, Circa 1850Distressed Jaune Antique French Country Table, Circa 1850
Distressed Jaune Antique French Country Table, Circa 1850 Sale price$2,995.00
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Antique French Farmhouse Table, Circa 1870Antique French Farmhouse Table, Circa 1870
Antique French Farmhouse Table, Circa 1870 Sale price$6,495.00
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Mid Century Natural Teak Wood Sideboard
Mid Century Natural Teak Wood Sideboard Sale price$2,995.00
Reeded Transitional Coffee TableReeded Transitional Coffee Table
Reeded Transitional Coffee Table Sale price$1,795.00
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Blanca Scroll Leg Francesca ChairBlanca Scroll Leg Francesca Chair
Blanca Scroll Leg Francesca Chair Sale priceFrom $1,495.00
Euro Noir Counter StoolEuro Noir Counter Stool
Euro Noir Counter Stool Sale priceFrom $1,175.00
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Modern Brown Wood Studded Dining TableModern Grey Wood Studded Dining Table - Belle Escape
Modern Brown Wood Studded Dining Table Sale price$2,995.00
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Prestige French Bianca ChairPrestige French Bianca Chair
Prestige French Bianca Chair Sale priceFrom $1,475.00
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French Provence Cabriole ChairsFrench Provence Cabriole Chairs
French Provence Cabriole Chairs Sale priceFrom $1,318.00
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French Antique Teal Farmhouse Cabinet, Circa 1870French Antique Teal Farmhouse Cabinet, Circa 1870
French Antique Teal Farmhouse Cabinet, Circa 1870 Sale price$5,695.00
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Contemporary French White Dining ChairContemporary French White Dining Chair
Contemporary French White Dining Chair Sale priceFrom $1,395.00
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Distressed Cream and Gray Cane Dining Chairs - SetDistressed Cream and Gray Cane Dining Chairs - Set
Distressed Cream and Gray Cane Dining Chairs - Set Sale price$1,895.00
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White Linen Sophie Side Chairs - Set of 2White Linen Sophie Side Chairs - Set of 2
White Linen Sophie Side Chairs - Set of 2 Sale price$1,445.00
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Blue Velvet Sophie Side Chairs - Set of 2Blue Velvet Sophie Side Chairs - Set of 2
Blue Velvet Sophie Side Chairs - Set of 2 Sale priceFrom $775.00
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Ivory High Back Dining Chairs - Set of 2Ivory High Back Dining Chairs - Set of 2
Ivory High Back Dining Chairs - Set of 2 Sale price$1,394.00
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Brown Leather Milano Side Chairs - Set of 2Brown Leather Milano Side Chairs - Set of 2
Brown Leather Milano Side Chairs - Set of 2 Sale price$1,195.00
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French Medallion Curved Top Side Chair - Set of 2French Medallion Curved Top Side Chair - Set of 2
French Medallion Curved Top Side Chair - Set of 2 Sale price$1,895.00
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Black Cane Back Side ChairBlack Cane Back Side Chair
Black Cane Back Side Chair Sale price$1,795.00
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Esmeralda Love SeatEsmeralda Love Seat
Esmeralda Love Seat Sale price$3,675.00
Luxe White Shagreen Console TableLuxe White Shagreen Console Table
Luxe White Shagreen Console Table Sale price$1,475.00
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Marble Top Brass Gate Console TableMarble Top Brass Gate Console Table
Marble Top Brass Gate Console Table Sale price$1,495.00
Mocha Pedestal Console TableMocha Pedestal Console Table
Mocha Pedestal Console Table Sale price$1,875.00
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Floral 9-Light Gold Green ChandelierFloral 9-Light Gold Green Chandelier
Floral 9-Light Gold Green Chandelier Sale price$3,951.20
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Brass Gate Italian Marble Cocktail TableBrass Gate Italian Marble Cocktail Table
Brass Gate Italian Marble Cocktail Table Sale price$2,998.50
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Triple Frosted Glass Shades Brass Wall SconceTriple Frosted Glass Shades Brass Wall Sconce
Triple Frosted Glass Shades Brass Wall Sconce Sale price$906.40
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Rectangular Shade Floral Wall SconceRectangular Shade Floral Wall Sconce
Rectangular Shade Floral Wall Sconce Sale price$545.60
Stippled Glass Crystal Globes Table LampStippled Glass Crystal Globes Table Lamp
Stippled Glass Crystal Globes Table Lamp Sale price$704.00
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Black Squashed Table LampBlack Squashed Table Lamp
Black Squashed Table Lamp Sale price$607.20
Woven Brass Floor LampWoven Brass Floor Lamp
Woven Brass Floor Lamp Sale price$1,548.80
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Vintage Robust Belgian Oak Dining Table, Circa 1940Vintage Robust Belgian Oak Dining Table, Circa 1940
Vintage Robust Belgian Oak Dining Table, Circa 1940 Sale price$5,990.00
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Crystal Buds 5-Light Semi-Flush MountCrystal Buds 5-Light Semi-Flush Mount
Crystal Buds 5-Light Semi-Flush Mount Sale price$1,900.80
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Capiz Shells 5-Light Large Semi-Flush MountCapiz Shells 5-Light Large Semi-Flush Mount
Capiz Shells 5-Light Large Semi-Flush Mount Sale price$2,367.20
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Oval Sugar White 5-Light ChandelierOval Sugar White 5-Light Chandelier
Oval Sugar White 5-Light Chandelier Sale price$3,731.20
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Bouquet Metal Leaves 12-Light ChandelierBouquet Metal Leaves 12-Light Chandelier
Bouquet Metal Leaves 12-Light Chandelier Sale price$5,931.20
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Natural Sandstone 6-Light ChandelierNatural Sandstone 6-Light Chandelier
Natural Sandstone 6-Light Chandelier Sale price$3,572.80
Antique Brass Floral 5-Light Semi-Flush MountAntique Brass Floral 5-Light Semi-Flush Mount
Antique Brass Floral 5-Light Semi-Flush Mount Sale price$3,731.20
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Oval Sand Dollars 5-Light ChandelierOval Sand Dollars 5-Light Chandelier
Oval Sand Dollars 5-Light Chandelier Sale price$2,613.60
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White Gesso 9-Light Calla Lily ChandelierWhite Gesso 9-Light Calla Lily Chandelier
White Gesso 9-Light Calla Lily Chandelier Sale price$6,591.20
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Medium Cream Cocoon PendantMedium Cream Cocoon Pendant
Medium Cream Cocoon Pendant Sale price$1,443.20
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