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Shipping & Terms

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Shipping in the U.S.

While some of our products are shipped directly from Belle Escape via FedEx Ground, many are shipped directly from manufacturers via various ground or freight carriers. Shipping and delivery days are Monday through Friday, excluding holidays. For products that we don't stock, estimated shipping times are noted in the product description. Most In-stock furniture items will be shipped within one to two weeks of placing your order and should be received within 7 to 10 business days after shipping. Sometimes, shipping delays that are not within the control of Belle Escape occur. When you purchase an item from Belle Escape, we cannot guarantee a delivery date, as the shipping industry sometimes experiences backlogs and staff shortages that can delay delivery by days or sometimes weeks. By purchasing from us, you agree that you understand that delays can occur.

Many of our products, especially hand-painted furniture, are made to order and can take between 4 and 12 weeks to ship. Door-to-door shipping is free for furniture going to an address in the continental U.S.. This means your furniture will be delivered in boxes to the front of your home at no additional charge. If you want White Glove Service, select this option in the drop-down box next to your order item. Please note that "White Glove" service includes delivery on the first floor; for items going up a flight of stairs, please select "White Glove Delivery with Stairs". If you have multiple furniture items, please call us for an estimate so we can get you the most affordable price possible. Once an order is placed, we will confirm an estimated shipping timeframe with you via email.


Free Shipping Conditions

Free shipping only applies to the contiguous U.S. (excludes Alaska and Hawaii). Addresses that are "Remote" or accessible only by "Ferry" will incur an extra fee of $275 at the time of shipping. Addresses considered "Remote" by shipping carriers, which could mean in the mountains or countryside, will incur additional fees ($495 - $995). Belle Escape reserves the right to add extra fees for shipping when the piece is oversized and/or the address is outside of normal delivery areas. In this case, we will provide a Custom Quote.


White Glove Conditions

White Glove delivery includes 15 minutes of assembly. Some items, such as some beds, large cabinets with multiple pieces, and anything with a canopy, additional charges will apply for assembly. Standard White Glove Fees apply only to items that can be carried by two people into a home that is no more than 20-feet from the curb and with easy access through, and an elevator, or up a door or up a stairwell.

  • Additional fees will apply if your home is not easily accessible from the road (more than 20-feet from the truck).
  • Additional fees apply if an item requires more than two guys to get it up a stairwell.
  • Additional fees apply if a crane is required to get a piece into your home on a higher floor. 


Remote Location

There is a minimum additional fee of $395 for Remote locations. We cannot provide a pre-quote for this because the fee depends on the final weight of the item. You will be notified once the item is ready if the carrier applies a Remote Location fee. Remote locations include most cities in Montana, Wyoming, Idaho, North Dakota, South Dakota, and Alaska. Additionally, it encompasses remote areas in all states across the country. 


International Shipping 

Please contact us for international shipping quotes. Items shipped outside of the U.S. cannot be returned or canceled. If shipping damage occurs with the carrier, you are responsible for not accepting the item and filing a claim directly with the carrier.



Antiques 

Antique items are sold in their original condition. Antiques have natural cracks and aging effects. Antiques cannot be returned. All sales are final.



Returns

BelleEscape.com will happily offer you a refund on most items if you return those items (exceptions are listed below) in their original condition within 7 days of receipt. ALL returns must be shipped back in the original packaging. Please note that the color of an item may vary on your screen. If you choose to return an item due to the color or any other reason, you will be liable for outbound and return shipping, plus a restocking fee of 20%. Once the original item is returned, you will receive a credit for the item's full value, minus shipping costs and a 20% restocking fee. Please inspect your furniture upon arrival to determine if there are any damages. If you accept an item delivered via White Glove delivery, you are responsible for packing and shipping an item back within 7 days.

If you detect any damage, do not accept the delivery and note the damage on the delivery form. If your item is damaged during delivery, we will repair it. If a repair is not possible, we will replace it as quickly as possible if it is in stock, or we will file a claim, pick up the damaged item, and issue a refund once the claim is processed. If the box is dropped off, damages must be reported within 24 hours. In the event of special promotions or discounts, Belle Escape reserves the right to apply additional rules. Those rules will be posted on the relevant promotions pages at the time the offer is valid. Please call a customer care representative if you have any returns-related questions about these special offers.



Maritime Damage

Most of our furniture is shipped from Indonesia or South America. In rare instances, containers can get damaged in transit. If this happens, we will make the piece you ordered again and re-ship it as soon as it is ready. Maritime damage is typically related to sudden storms on the high seas. It is very rare, but it can happen, and Belle Escape cannot be held liable for damages and delays for which we have no control. 


Items Which Cannot be Returned:

  • Furniture or decor that is made upon order (noted in product descriptions)
  • Items discounted for final sale
  • Custom order merchandise (made in the finish of your choice)
  • Clearance items with discounts over 25% off
  • One-of-a-Kind Antiques

Please note that shipping is NOT refundable.

Belle Escape will not accept ANY returns or exchanges after 30 days (determined from the date you received the merchandise) for ANY reason.



Items Made Upon Order

Items made upon order in the finish or size of your choice cannot be returned under any circumstances. Because we do not stock these items and they have been ordered especially for you, they can not be canceled or returned. We initiate the production process within three days of placing your order and pay to make it upfront, so custom orders cannot be canceled. Custom orders made at the finish of your choice are based on the color you choose, but each piece is made by hand, so variations should be expected. No two custom items will ever look alike. If you select the color shown, it will be based on that color but will never look exactly like the original. Depending on the item, custom orders take 14-20 weeks to produce and ship. If you have any questions about items made upon order, please email our Customer Care team at customerservice@BelleEscape.com.


Damages

Damages are rare as our items are very well packed. But please inspect your items upon delivery. If an item is damaged, this must be noted on the delivery invoice, and we will need photos of the broken item and box. IF AN ITEM IS DAMAGED, DO NOT ACCEPT IT from the delivery company. If damaged items are accepted with White Glove Delivery, the DAMAGE MUST BE NOTED ON THE DELIVERY RECEIPT, AND THE RESOLUTION IS A REPAIR, NOT A REPLACEMENT. IF YOU ACCEPT AN ITEM WITH DAMAGE, YOU AGREE THAT YOU ACCEPT IT AS IS WITH THE UNDERSTANDING THAT WE WILL REPAIR IT TO THE BEST OF OUR ABILITY ONE TIME. ANY FURTHER REPAIRS WILL BE YOUR RESPONSIBILITY. 

In the event that the box is dropped off without your signature, DAMAGES MUST BE REPORTED WITHIN 24 HOURS of the delivery. Our products are handmade, and colors and textures will vary.  Therefore, VARIATIONS IN COLORS AND TEXTURES ARE NOT CONSIDERED DAMAGE. Contact us immediately about the damage and email the photos to info@belleescape.com. If the damage is reported within 24 hours and/or the damage is noted on the delivery form, Belle Escape will arrange for the damaged item to be picked up and a new one to be delivered to you as quickly as possible. Once a furniture item is accepted in good condition, Belle Escape is not responsible for any damage that occurs while the piece is in your possession. All items pass a quality inspection before they ship, and when you accept an item, it is now in your care. Any damage or breakage that happens while the furniture is in your care is your responsibility.

Faux Bois Items Cannot be Returned

Our faux bois items all come with natural hairline cracks that occur and are part of the natural beauty and uniqueness of each concrete piece. These are part of the natural curing process of concrete, but they do not affect durability or structural integrity because of the steel frame underneath. Faux bois item will arrive with some hairline cracks and cannot be returned "as damaged," as this is natural. Also, due to the crate shipping method, faux bois items cannot be returned.

Order Cancelations

We reserve the right to cancel any order, including orders for discontinued items, items priced at zero by accident, items that cannot be reasonably delivered to the shipping address, or for any legitimate reason. By agreeing to these terms, users, as reasonable adults, understand this. 

Non-custom orders may be canceled within 24 hours for a full refund. An order must be canceled BEFORE it ships, which is usually 2-7 days after it is placed. Once an item ships, an order can be canceled or refused, but shipping both ways, plus a restocking fee, will be deducted from the original amount paid. 


Coupons

Coupons can be used during the active period. Two coupons cannot be combined. Coupons cannot be used on sale items. Designers and the Trade with an existing discount cannot combine a coupon with their discount. However, if we have an active coupon for more than their discount, they can use that instead, but must call in to place an order. If a coupon is combined with a Designer or Trade discount or a sale price, that discount will be taken off and charged to the order. 

Coupons and Trade Discounts do not apply to custom items made upon order, customized items, or one-of-a-kind French antiques.

CUSTOM - Belle Escape

CUSTOM

Order hundreds of furniture pieces in the color of your choice. Choose from wood stains or colorful painted finishes to get a sideboard, dining table, accent chair, bed, armoire, dresser, or any furniture piece in the exact color you need. Simply select your favorite furniture item, then click on the color or stain of your choice. You can order physical samples to ensure you get the exact finish you need for your home. Our collections include Artisan, Provence, Bella Vita, and more.

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112 products

Ornate dark wood headboard with intricate floral carvings, French country styleBotanique Carved Bed - Belle Escape
Many Finishes Available
Botanique Carved Bed Sale priceFrom $3,995.00
Espresso Mission Style Server - Belle EscapeEspresso Mission Style Server - Belle Escape
Many Finishes Available
Espresso Mission Style Server Sale price$3,595.00
Leonardo Secret Door Console Table - Belle Escape
Many Finishes Available
Leonardo Secret Door Console Table Sale price$2,475.00
Elegant white upholstered chair with black turned wood legs in French country styleCamelback Spiral Leg Spanish Dining Chair
Many Finishes Available
Camelback Spiral Leg Spanish Dining Chair Sale priceFrom $1,495.00
Antique carved wooden chair with ornate floral details and nailhead trim, French country styleOrnate dark wood dining chair with carved floral back and nailhead trim, French country style
Many Finishes Available
Del Rey Espresso Spanish Leather Dining Chair Sale priceFrom $1,695.00
Granada Iron Scroll Top Coffee Table - Belle EscapeModern Mission style living room set with white sofa, black chandelier, abstract art, and glass-top coffee table
Many Finishes Available
Granada Iron Scroll Top Coffee Table Sale price$2,795.00
Painted Scroll Top Coffee Table - Belle EscapePainted Scroll Top Coffee Table - Belle Escape
Many Finishes Available
Painted Scroll Top Coffee Table Sale price$2,895.00
French country style armchair with cream fabric upholstery and dark wood frame with nailhead trimSeville Upholstered Dining Armchair
Many Finishes Available
Seville Upholstered Dining Armchair Sale priceFrom $1,675.00
French country style dining chair with cream upholstery and dark carved wood frameGrand Viceroy Dining Chair
Many Finishes Available
Grand Viceroy Dining Chair Sale priceFrom $1,595.00
French country dining chair with black turned legs and neutral upholsteryBlanco Spiral Leg Spanish Dining Chair
Many Finishes Available
Blanco Spiral Leg Spanish Dining Chair Sale priceFrom $1,495.00
Quick Ship
Peruvian Brown Leather Dining Chair - Belle EscapePeruvian Brown Leather Dining Chair - Belle Escape
Many Finishes Available
Peruvian Brown Leather Dining Chair Sale priceFrom $1,295.00
Quick Ship
Royal Pamplona Dining Table - Belle EscapeRoyal Pamplona Dining Table - Belle Escape
Many Finishes Available
Royal Pamplona Dining Table Sale priceFrom $4,295.00
Armada Cabriole Side Chest - Belle Escape
Many Finishes Available
Armada Cabriole Side Chest Sale price$1,675.00
Painted Ornately Carved Coffee Table - Belle Escape
Many Finishes Available
Painted Ornately Carved Coffee Table Sale price$2,995.00
Regal Ornately Carved Tufted Bed - Belle EscapeElegant tufted headboard with scalloped edges, French country style, cream upholstery, dark wood frame
Many Finishes Available
Regal Ornately Carved Tufted Bed Sale priceFrom $3,695.00
Shabby chic wooden dresser with curved drawers and vintage metal handles
Many Finishes Available
Curved Patina Side Chest Sale price$2,275.00
Eliseo Country Villa Buffet Table
Many Finishes Available
Eliseo Country Villa Buffet Table Sale price$3,695.00
Montecito Studded Linen Wood Bed - Belle EscapeElegant French country upholstered headboard with dark wood frame and nailhead trim
Many Finishes Available
Montecito Studded Linen Wood Bed Sale priceFrom $2,995.00
Distressed French country sideboard with ornate carvings and shabby chic finish
Many Finishes Available
Painted Spanish Villa Buffet Sale price$2,775.00
Quick Ship
Rustic farmhouse dining table with carved wood and inlaid tile top, perfect for French country or shabby chic decorBronzed Navarra Dining Table - Belle Escape
Many Finishes Available
Bronzed Navarra Dining Table Sale priceFrom $3,975.00
Camelback Spiral Leg Spanish ArmchairCamelback Spiral Leg Spanish Armchair
Many Finishes Available
Camelback Spiral Leg Spanish Armchair Sale priceFrom $1,895.00
Vintage brown leather trunk with silver stud detailing and ring handle in farmhouse style.Rustic brown studded metal storage trunk with ornate embossed floral designs.
Many Finishes Available
Oversized Leather Trunk Coffee Table Sale price$2,995.00
Cream French country style armoire with ornate floral carvings and antique bronze handles.French country style white armoire with arched top, drawers, and antique bronze handles.
Many Finishes Available
White Arched French Country Armoire Sale priceFrom $3,695.00
Elegant white upholstered armchair with dark wood frame, French country styleFrancesca Spanish Scroll Armchair
Many Finishes Available
Francesca Spanish Scroll Armchair Sale priceFrom $1,995.00
Del Rey Stallion Spanish Leather Dining ChairDel Rey Stallion Spanish Leather Dining Chair
Many Finishes Available
Del Rey Stallion Spanish Leather Dining Chair Sale priceFrom $1,895.00
Ornate dark wood armchair with carved details and brass nailhead trim, French country styleOrnate dark wood armchair with carved details and brass studs, French country style
Many Finishes Available
Del Rey Espresso Spanish Leather Armchair Sale priceFrom $1,995.00
Cream linen loveseat in linen and burlap with dark wood frame, farmhouse style accent furnitureEsmeralda Carved Wood Linen and Jute Settee
Many Finishes Available
Esmeralda Carved Wood Linen and Jute Settee Sale priceFrom $3,995.00
Ornate French country wooden headboard with intricate floral carvings and elegant curvesOrnate dark wood bed frame with intricate carvings, French country style, elegant headboard and footboard
Many Finishes Available
Botanique Distressed Wood Stained Carved Bed Sale priceFrom $4,295.00
Dark brown European antique style console table with three drawers and barley twist legs.
Many Finishes Available
Hacienda Barley Twist Leather Console Table Sale price$3,475.00
Dark wood console table with ornate scroll legs and brass nailhead trim, French country style
Many Finishes Available
Brass Nail Studded Table Sale price$1,995.00
Velvet navy blue barrel back bar stool with silver seat and turned wood legs in French country styleDark grey velvet bar stool with a light grey seat and carved wooden legs in a classic style.
Many Finishes Available
Spiral Leg Nail studded Swivel Barstool Sale priceFrom $1,795.00
Antique French country dark wood sideboard with cream floral inlaid cabinet doors.
Many Finishes Available
Monterosa Painted Scroll Sideboard Sale price$2,995.00
Elegant white upholstered accent chair with dark wood carved legs in French country style.Spanish Villa Tall Back Bench
Many Finishes Available
Spanish Villa Tall Back Bench Sale price$2,675.00
Elegant French country mirror with ornate white frame and gold inner border, perfect for shabby chic decorOrnate dark wood mirror with gold inner trim, French country style decorative wall mirror
Many Finishes Available
French White Gilded Ornate Wall Mirror Sale price$1,595.00
Antique French country sideboard with hand-painted floral details in rustic red and gold.
Many Finishes Available
Spanish Hacienda Pamplona Buffet Sale price$3,795.00
Regal Tooled Leather Dining Armchair - Belle EscapePrado Tooled Leather Dining Armchair
Many Finishes Available
Prado Tooled Leather Dining Armchair Sale priceFrom $1,475.00
Quick Ship
Rustic farmhouse dining table in light beige wood with carved trestle base and decorative edge.Rustic light wood French country dining table with carved rope edge and trestle base
Many Finishes Available
Wire Brushed Pamplona Dining Table Sale priceFrom $4,295.00
Tufted beige linen headboard and footboard set in French country shabby chic style.Tufted beige upholstered bed frame with dark wood scalloped headboard and footboard in French country style
Many Finishes Available
Regal Ornately Carved Jute Tufted Bed Sale priceFrom $3,695.00
Elegant dark wood French country style side table with turned legs and leather top
Many Finishes Available
Spanish Villa Nail Studded End Table Sale price$2,175.00
French country style square coffee table with black top and distressed cream carved base.French country style coffee table with black top and distressed gold ornate carved base
Many Finishes Available
Two-Tone Ornately Carved Coffee Table Sale price$2,995.00
French country style wooden coffee table with leather top and carved legs
Many Finishes Available
Spanish Villa Nail Studded Leather Top Coffee Table Sale price$2,975.00
Large dark wood French country hutch with mirrored glass doors and ornate cream scrollwork.Scroll Painted Curio Cabinet with Glass Doors
Many Finishes Available
Scroll Painted Curio Cabinet with Glass Doors Sale price$8,795.00
Euro Soleil 3-Drawer Console Table - Belle Escape
Many Finishes Available
Euro Soleil 3-Drawer Console Table Sale price$1,995.00
Antique French country style wooden sideboard with carved doors and weathered gold finish.
Many Finishes Available
Old World Carved Buffet Sale price$4,695.00
Moroccan Turned Leg StoolMoroccan Turned Leg Stool
Many Finishes Available
Moroccan Turned Leg Stool Sale priceFrom $1,275.00
Quick Ship
French country style armchair with cream upholstery and dark wood curved armsFrench country style accent chair with beige upholstery and dark wood carved legs.
Many Finishes Available
Spanish Villa Turned Legs Accent Chair Sale price$2,795.00
Cream white wingback armchair with dark wood turned legs in a French country style.Mission Style Accent Chair
Many Finishes Available
Mission Style Accent Chair Sale price$2,795.00
Traditional dark brown wood console table with ornate carvings and three drawers.Ornate dark brown wooden console table with carved detailing in a French country style.
Many Finishes Available
Ornate Wood Stained Dining Table with Drawers Sale priceFrom $3,695.00

DELIVERY IN THE CONTIGUOUS U.S.

Hundreds of items with custom color options

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