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While some of our products ship directly from Belle Escape via FedEx Ground, many ship directly from manufacturers via various ground or freight carriers. Shipping and delivery days are Monday through Friday, excluding holidays. For products that we don't stock, estimated shipping times are noted in the product description. Most In-stock furniture items will ship within 1 to 2 weeks of placing your order and should arrive within 7 to 10 business days after shipping. Sometimes, shipping delays outside of Belle Escape's control occur. When you purchase an item from Belle Escape, we cannot guarantee a delivery date, as the shipping industry sometimes experiences backlogs and staff shortages that can delay delivery by days or sometimes weeks. By purchasing from us, you agree that you understand that delays can occur.
Many of our products, especially hand-painted furniture, are made to order and can take between 4 and 12 weeks to ship. Door-to-door shipping is free for furniture going to an address in the continental U.S.. This means your furniture will be delivered in boxes to the front of your home at no additional charge. If you want White Glove Service, select this option in the drop-down box next to your order item. Please note that "White Glove" service includes delivery on the first floor; for items going up a flight of stairs, please select "White Glove Delivery with Stairs". If you have multiple furniture items, please call us for an estimate so we can get you the most affordable price possible. Once an order is placed, we will confirm an estimated shipping timeframe with you via email.
Free shipping only applies to the contiguous U.S. (excludes Alaska and Hawaii). Addresses that are "Remote" or accessible only by "Ferry" will incur an extra fee of $275 at the time of shipping. Addresses considered "Remote" by shipping carriers (which may include the mountains or countryside) will incur additional fees ($495 - $995). Belle Escape reserves the right to add extra shipping fees when the piece is oversized and/or the address is outside normal delivery areas. In this case, we will provide a Custom Quote.
White Glove delivery includes 15 minutes of assembly. Some items, such as certain beds, large cabinets with multiple pieces, and anything with a canopy, will incur additional assembly charges. Standard White Glove Fees apply only to items that can be carried by two people into a home that is no more than 20-feet from the curb and with easy access through, and an elevator, or up a door or up a stairwell.
Please contact us for international shipping quotes. Items shipped outside of the U.S. cannot be returned or canceled. If the carrier damages the shipment, you are responsible for refusing delivery and filing a claim directly with the carrier.
Antique items are sold in their original condition. Antiques have natural cracks and signs of aging. Antiques cannot be returned. All sales are final. Coupons and Designer Discounts do not apply to genuine, one-of-a-kind antiques.
BelleEscape.com will happily offer you a refund on most items if you return those items (exceptions are listed below) in their original condition within 7 days of receipt. ALL returns must be shipped back in the original packaging. Please note that an item's color may vary on your screen. If you choose to return an item due to the color or any other reason, you will be responsible for outbound and return shipping, plus a 20% restocking fee. Once the original item is returned, you will receive a credit for the item's full value, minus shipping costs and a 20% restocking fee. Please inspect your furniture upon arrival to determine if there is any damage. If you accept an item delivered via White Glove delivery, you are responsible for packing and shipping the item back within 7 days.
If you detect any damage, do not accept the delivery and note the damage on the delivery form. If your item is damaged during delivery, we will repair it. If a repair is not possible, we will replace it as quickly as possible if it is in stock, or we will file a claim, pick up the damaged item, and issue a refund once the claim is processed. If the box is dropped off, you must report damages within 24 hours. In the event of special promotions or discounts, Belle Escape reserves the right to apply additional rules. Those rules will be posted on the relevant promotions pages while the offer is valid. Please call a customer care representative if you have any returns-related questions about these special offers.
Most of our furniture is shipped from Indonesia or South America. In rare instances, containers can get damaged in transit. If this happens, we will remake the piece you ordered and reship it as soon as it is ready. Maritime damage is typically related to sudden storms on the high seas. It is very rare, but it can happen, and Belle Escape cannot be held liable for damages and delays beyond our control.
Please note that shipping is NOT refundable.
Belle Escape will not accept ANY returns or exchanges after 30 days (determined from the date you received the merchandise) for ANY reason.
Items made upon order in the finish or size of your choice cannot be returned under any circumstances. Because we do not stock these items and they are ordered especially for you, they cannot be canceled or returned. We begin production within three days of placing your order, and payment is required upfront, so custom orders cannot be canceled. Custom orders made to your specifications are based on the color you choose, but each piece is made by hand, so variations should be expected. No two custom items will ever look alike. If you select the color shown, it will be based on that color but will never look exactly like the original. Depending on the item, custom orders take 14-20 weeks to produce and ship. If you have any questions about items made upon order, please email our Customer Care team at customerservice@BelleEscape.com.
Damages are rare, as our items are very well packed. But please inspect your items upon delivery. If an item is damaged, note it on the delivery invoice, and we will need photos of the broken item and box. IF AN ITEM IS DAMAGED, DO NOT ACCEPT IT from the delivery company. If damaged items are accepted with White Glove Delivery, the DAMAGE MUST BE NOTED ON THE DELIVERY RECEIPT, AND THE RESOLUTION IS A REPAIR, NOT A REPLACEMENT. IF YOU ACCEPT AN ITEM WITH DAMAGE, YOU AGREE THAT YOU ACCEPT IT AS IS WITH THE UNDERSTANDING THAT WE WILL REPAIR IT TO THE BEST OF OUR ABILITY ONE TIME. ANY FURTHER REPAIRS WILL BE YOUR RESPONSIBILITY.
In the event that the box is dropped off without your signature, DAMAGES MUST BE REPORTED WITHIN 24 HOURS of the delivery. Our products are handmade, and colors and textures will vary. Therefore, VARIATIONS IN COLORS AND TEXTURES ARE NOT CONSIDERED DAMAGE. Contact us immediately about the damage and email the photos to info@belleescape.com. If the damage is reported within 24 hours and/or the damage is noted on the delivery form, Belle Escape will arrange for the damaged item to be picked up and a new one to be delivered to you as quickly as possible. Once a furniture item is accepted in good condition, Belle Escape is not responsible for any damage that occurs while the piece is in your possession. All items pass a quality inspection before they ship, and when you accept an item, it is now in your care. Any damage or breakage that happens while the furniture is in your care is your responsibility.
Our faux bois items all come with natural hairline cracks that occur and are part of the natural beauty and uniqueness of each concrete piece. These are part of the natural concrete curing process, but they do not affect durability or structural integrity because of the steel frame underneath. Faux bois items will arrive with some hairline cracks and cannot be returned "as damaged," as this is natural. Also, due to the crate shipping method, faux bois items cannot be returned.
We reserve the right to cancel any order, including orders for discontinued items, items accidentally priced at zero, items that cannot be reasonably delivered to the shipping address, or for any legitimate reason. By agreeing to these terms, users, as reasonable adults, understand this.
Non-custom orders may be canceled within 24 hours for a full refund. An order must be canceled BEFORE it ships, which is usually 2-7 days after it is placed. Once an item ships, you can cancel or refuse the order, but return shipping and a restocking fee will be deducted from the original amount paid.
Coupons can be used during the active period. Two coupons cannot be combined. Coupons cannot be used on sale items. Designers and the Trade with an existing discount cannot combine a coupon with their discount. However, if we have an active coupon that is higher than their discount, they can use that instead, but must call in to place an order.
Coupons cannot be combined with Trade Discounts.
Coupons and Trade Discounts do not apply to custom items made upon order, customized items, or one-of-a-kind French antiques.
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