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Shipping & Terms

Shipping in the U.S.

While some of our products are shipped directly from Belle Escape via FedEx Ground, many are shipped directly from manufacturers via various ground or freight carriers. Shipping and delivery days are Monday through Friday, excluding holidays. For products that we don't stock, estimated shipping times are noted in the product description. Most In-stock furniture items will be shipped within one to two weeks of placing your order and should be received within 7 to 10 business days after shipping. Sometimes, shipping delays that are not within the control of Belle Escape occur. When you purchase an item from Belle Escape, we cannot guarantee a delivery date, as the shipping industry sometimes experiences backlogs and staff shortages that can delay delivery by days or sometimes weeks. By purchasing from us, you agree that you understand that delays can occur.

Many of our products, especially hand-painted furniture, are made to order and can take between 4 and 12 weeks to ship. Door-to-door shipping is free for furniture going to an address in the continental U.S.. This means your furniture will be delivered in boxes to the front of your home at no additional charge. If you want White Glove Service, select this option in the drop-down box next to your order item. Please note that "White Glove" service includes delivery on the first floor; for items going up a flight of stairs, please select "White Glove Delivery with Stairs". If you have multiple furniture items, please call us for an estimate so we can get you the most affordable price possible. Once an order is placed, we will confirm an estimated shipping timeframe with you via email.

Free Shipping Conditions

Free shipping only applies to the contiguous U.S. (excludes Alaska and Hawaii). Addresses that are "Remote" or accessible only by "Ferry" will incur an extra fee of $275 at the time of shipping. Addresses considered "Remote" by shipping carriers, which could mean in the mountains or countryside, will incur additional fees ($495 - $995). Belle Escape reserves the right to add extra fees for shipping when the piece is oversized and/or the address is outside of normal delivery areas. In this case, we will provide a Custom Quote.

White Glove Conditions

White Glove delivery includes 15 minutes of assembly. Some items, such as some beds, large cabinets with multiple pieces, and anything with a canopy, additional charges will apply for assembly. Standard White Glove Fees apply only to items that can be carried by two people into a home that is no more than 20-feet from the curb and with easy access through, and an elevator, or up a door or up a stairwell.

Additional fees will apply if your home is not easily accessible from the road (more than 20-feet from the truck).
Additional fees apply if an item requires more than two guys to get it up a stairwell.
Additional fees apply if a crane is required to get a piece into your home on a higher floor.

Remote Location

There is a minimum additional fee of $395 for Remote locations. We cannot provide a pre-quote for this because the fee depends on the final weight of the item. You will be notified once the item is ready if the carrier applies a Remote Location fee. Remote locations include most cities in Montana, Wyoming, Idaho, North Dakota, South Dakota, and Alaska. Additionally, it encompasses remote areas in all states across the country.

International Shipping

Please contact us for international shipping quotes. Items shipped outside of the U.S. cannot be returned or canceled. If shipping damage occurs with the carrier, you are responsible for not accepting the item and filing a claim directly with the carrier.

Antiques

Antique items are sold in their original condition. Antiques have natural cracks and aging effects. Antiques cannot be returned. All sales are final.

Returns

BelleEscape.com will happily offer you a refund on most items if you return those items (exceptions are listed below) in their original condition within 7 days of receipt. ALL returns must be shipped back in the original packaging. Please note that the color of an item may vary on your screen. If you choose to return an item due to the color or any other reason, you will be liable for outbound and return shipping, plus a restocking fee of 20%. Once the original item is returned, you will receive a credit for the item's full value, minus shipping costs and a 20% restocking fee. Please inspect your furniture upon arrival to determine if there are any damages. If you accept an item delivered via White Glove delivery, you are responsible for packing and shipping an item back within 7 days.

If you detect any damage, do not accept the delivery and note the damage on the delivery form. If your item is damaged during delivery, we will repair it. If a repair is not possible, we will replace it as quickly as possible if it is in stock, or we will file a claim, pick up the damaged item, and issue a refund once the claim is processed. If the box is dropped off, damages must be reported within 24 hours. In the event of special promotions or discounts, Belle Escape reserves the right to apply additional rules. Those rules will be posted on the relevant promotions pages at the time the offer is valid. Please call a customer care representative if you have any returns-related questions about these special offers.

Maritime Damage

Most of our furniture is shipped from Indonesia or South America. In rare instances, containers can get damaged in transit. If this happens, we will make the piece you ordered again and re-ship it as soon as it is ready. Maritime damage is typically related to sudden storms on the high seas. It is very rare, but it can happen, and Belle Escape cannot be held liable for damages and delays for which we have no control.

Items Which Cannot be Returned:

Furniture or decor that is made upon order (noted in product descriptions)
Items discounted for final sale
Custom order merchandise (made in the finish of your choice)
Clearance items with discounts over 25% off
One-of-a-Kind Antiques

Please note that shipping is NOT refundable.

Belle Escape will not accept ANY returns or exchanges after 30 days (determined from the date you received the merchandise) for ANY reason.

Items Made Upon Order

Items made upon order in the finish or size of your choice cannot be returned under any circumstances. Because we do not stock these items and they have been ordered especially for you, they can not be canceled or returned. We initiate the production process within three days of placing your order and pay to make it upfront, so custom orders cannot be canceled. Custom orders made at the finish of your choice are based on the color you choose, but each piece is made by hand, so variations should be expected. No two custom items will ever look alike. If you select the color shown, it will be based on that color but will never look exactly like the original. Depending on the item, custom orders take 14-20 weeks to produce and ship. If you have any questions about items made upon order, please email our Customer Care team at customerservice@BelleEscape.com.

Damages

Damages are rare as our items are very well packed. But please inspect your items upon delivery. If an item is damaged, this must be noted on the delivery invoice, and we will need photos of the broken item and box. IF AN ITEM IS DAMAGED, DO NOT ACCEPT IT from the delivery company. If damaged items are accepted with White Glove Delivery, the DAMAGE MUST BE NOTED ON THE DELIVERY RECEIPT, AND THE RESOLUTION IS A REPAIR, NOT A REPLACEMENT. IF YOU ACCEPT AN ITEM WITH DAMAGE, YOU AGREE THAT YOU ACCEPT IT AS IS WITH THE UNDERSTANDING THAT WE WILL REPAIR IT TO THE BEST OF OUR ABILITY ONE TIME. ANY FURTHER REPAIRS WILL BE YOUR RESPONSIBILITY.

In the event that the box is dropped off without your signature, DAMAGES MUST BE REPORTED WITHIN 24 HOURS of the delivery. Our products are handmade, and colors and textures will vary. Therefore, VARIATIONS IN COLORS AND TEXTURES ARE NOT CONSIDERED DAMAGE. Contact us immediately about the damage and email the photos to info@belleescape.com. If the damage is reported within 24 hours and/or the damage is noted on the delivery form, Belle Escape will arrange for the damaged item to be picked up and a new one to be delivered to you as quickly as possible. Once a furniture item is accepted in good condition, Belle Escape is not responsible for any damage that occurs while the piece is in your possession. All items pass a quality inspection before they ship, and when you accept an item, it is now in your care. Any damage or breakage that happens while the furniture is in your care is your responsibility.

Faux Bois Items Cannot be Returned

Our faux bois items all come with natural hairline cracks that occur and are part of the natural beauty and uniqueness of each concrete piece. These are part of the natural curing process of concrete, but they do not affect durability or structural integrity because of the steel frame underneath. Faux bois item will arrive with some hairline cracks and cannot be returned "as damaged," as this is natural. Also, due to the crate shipping method, faux bois items cannot be returned.

Order Cancelations

We reserve the right to cancel any order, including orders for discontinued items, items priced at zero by accident, items that cannot be reasonably delivered to the shipping address, or for any legitimate reason. By agreeing to these terms, users, as reasonable adults, understand this.

Non-custom orders may be canceled within 24 hours for a full refund. An order must be canceled BEFORE it ships, which is usually 2-7 days after it is placed. Once an item ships, an order can be canceled or refused, but shipping both ways, plus a restocking fee, will be deducted from the original amount paid.

Coupons

Coupons can be used during the active period. Two coupons cannot be combined. Coupons cannot be used on sale items. Designers and the Trade with an existing discount cannot combine a coupon with their discount. However, if we have an active coupon for more than their discount, they can use that instead, but must call in to place an order. If a coupon is combined with a Designer or Trade discount or a sale price, that discount will be taken off and charged to the order.

Coupons and Trade Discounts do not apply to custom items made upon order, customized items, or one-of-a-kind French antiques.

Navy blue velvet armchair with wooden legs and metal caps, perfect for cozy living room decor

Blue Transitional Tub Chair

$1,375.00

Quick Ship

French country armchair with navy velvet upholstery and distressed wood frame

Blue Velvet Square Back Armchair

From $1,995.00

Quick Ship

Navy blue tufted dining chair with rustic wood frame, French country style

Navy velvet tufted dining chair with rustic wood frame, French country style

Blue Velvet Tufted French Louis Side Chair

From $1,695.00

Geometric wood coffee table with stone top, rustic modern farmhouse style

Bluestone Marble Top Star Base Coffee Table

$2,995.00

Quick Ship

Round coffee table with concrete top and reclaimed wood base, rustic farmhouse style

Bluestone Top Reclaimed Block Wood Coffee Table

$2,995.00

Quick Ship

Vintage oil painting of floral bouquet in blue vase, French country style wall art

Blush Peonies in Blue Ceramic Vase Oil Painting, Circa 1954

$1,995.00

Quick Ship

Pink velvet French country armchair with distressed wood frame and curved legs

Pink velvet French country armchair with wooden frame and matching pillows

Blush Rose Velvet Maison Accent Chair

$2,775.00

French country armchair with turned wood legs and beige linen upholstery, perfect for shabby chic or farmhouse decor

French country armchair with matching ottoman, natural wood spindle legs, shabby chic style seating

Bobbin Wood and Linen Chair

$2,675.00

Quick Ship

Beige upholstered ottoman with carved wooden legs, French country style accent furniture

Bobbin Wood and Linen Ottoman

$1,595.00

Quick Ship

Black arched cabinet with intricate floral carvings, French country style

Bohemian Floral Carved Arched Cabinet

$2,495.00

Quick Ship

Rustic wooden bead chandelier with vintage candle-style bulbs, perfect for farmhouse or shabby chic decor.

Bohemian Rustic Wood Beaded Chandelier

$1,595.00

Quick Ship

Natural rattan hanging egg chair with white cushion, boho coastal style

Natural boho rattan hanging chair with white cushion, perfect for coastal or farmhouse decor

Boho Nest Hanging Chair

$1,195.00

Quick Ship

Rattan sphere chandelier with natural boho coastal design and warm lighting

Boho Rattan Orb Chandelier

$1,592.80

Quick Ship

Wood bead chandelier with gold accents, perfect for coastal or farmhouse decor

Boho Wood Bead Chandelier

$4,392.00

Quick Ship

Stack of handmade paper tied with twine, rustic and natural texture

Book Form Vintage Paper Decor

$495.00

Quick Ship

Dark wood farmhouse dining table with turned pedestal legs, rustic French country style

Bordeaux French Country Dining Table

From $3,875.00

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Rustic farmhouse coffee table with distressed finish and ornate carved legs

Rustic shabby chic coffee table with ornate carved legs and distressed finish

Borges Old World Dining Table

From $3,295.00

Golden ginkgo leaf wall sconce with cream shade, elegant natural boho lighting

Botanical Elegance Wall Sconce

$871.20

Quick Ship

Ornate dark wood headboard with intricate floral carvings, French country style

Botanique Carved Bed

From $3,995.00

Botanique Carved Headboard

From $3,495.00

Ornate French country headboard with intricate floral carvings and distressed cream finish

Elegant white shabby chic bed with ornate carved headboard and vintage farmhouse style

Botanique Distressed White Carved Bed

From $4,295.00

Ornate French country headboard with carved floral details in shabby chic cream finish

Botanique Distressed White Carved Headboard

From $3,695.00

Ornate French country wooden headboard with intricate floral carvings and elegant curves

Ornate dark wood bed frame with intricate carvings, French country style, elegant headboard and footboard

Botanique Distressed Wood Stained Carved Bed

From $4,295.00

Metal leaf chandelier with rustic, natural boho design for farmhouse or coastal decor

Bouquet Metal Leaves 12-Light Chandelier

$5,931.20

Quick Ship

Woven rope coffee table with glass top and lower shelf, natural boho style

Natural boho woven coffee table with glass top and lower shelf, coastal farmhouse style

Braided Abaca Rope Cocktail Table

$3,951.20

Quick Ship

Natural boho rattan console table with lower shelf, coastal farmhouse style entryway furniture

Braided Abaca Rope Console Table

$3,731.20

Quick Ship

Modern gold and wood pendant light with geometric design for farmhouse or coastal decor

Brass & Wood Mid-Century Modern Chandelier

$3,071.20

Quick Ship

Elegant gold chandelier with cascading glass leaves, perfect for French country or shabby chic decor.

Brass Branch Pendant With Glass Leaves

$975.00

Gold coral-inspired side table with glass top, coastal decor accent piece

Brass Coral Accent Table

$528.00

Quick Ship

Black vanity with marble top, gold flower handle, and vintage faucet for French country bathroom

Black vanity with gold flower knob and marble countertop, French country style

Brass Flower Black Marble Top Demilune Vanity

$6,495.00

Quick Ship

Black bathroom vanity with marble top, gold flower handle, and vintage faucet

Black vanity with gold flower knob, white marble top, French country style bathroom furniture

Brass Flower Black Marble Top Vanity, 30 Inch

$4,995.00

Quick Ship

Elegant white vanity with gold flower hardware, marble top, and vintage-style faucet for French country or shabby chic bathrooms.

White vanity with gold flower hardware and marble countertop, French country style

Brass Flower White Marble Top Demilune Vanity

$6,495.00

Quick Ship

White vanity with marble top and gold flower knob, French country style bathroom furniture

Brass Flower White Marble Top Vanity, 30 Inch

$4,995.00

Square marble top coffee table with gold geometric metal base, modern luxury living room furniture

Marble top coffee table with gold geometric metal base, modern luxury living room furniture

Brass Gate Italian Marble Cocktail Table

$2,999.00

Quick Ship

Dark wood console table with ornate scroll legs and brass nailhead trim, French country style

Brass Nail Studded Table

$1,995.00

Vintage-style wall clock with Roman numerals, gold frame, 'Old Town Clocks' text, perfect for farmhouse or shabby chic decor.

Brass Old Town Roman Numeral Wall Clock

$475.00

Quick Ship

Elegant gold-toned scalloped wall mirror with hammered texture, perfect for French country or shabby chic decor

Brass Oval Quatrefoil Mirror

$1,700.00

Quick Ship

Elegant gold palm leaf chandelier for coastal or boho home decor

Brass Palm Leaf Chandelier

$3,291.20

Quick Ship

Bronze quail table lamp with natural linen shade, rustic farmhouse decor

Brass Quail Table Lamp

$924.00

Quick Ship

Black French country dining chair with velvet upholstery and gold nailhead trim

Brazilian Cowhide Black Dining Chair

From $2,295.00

Quick Ship

French country chair with brown and white cowhide upholstery, nailhead trim, and carved wood legs

Brazilian Cowhide Brown Spotted Dining Chair

From $2,295.00

Quick Ship

Elegant French country chair with cowhide upholstery and nailhead trim

Brazilian Cowhide Light Brown Dining Chair

From $2,295.00

Quick Ship

Black and white cowhide ottoman with nailhead trim, natural boho farmhouse style accent piece

Brazilian Cowhide Pathwork Ottoman Stool

$1,745.00

Quick Ship

Brown and white cowhide ottoman with nailhead trim, rustic farmhouse style accent stool

Brazilian Cowhide Scalloped Ottoman Stool in Brown & White

$1,795.00

Quick Ship

Brazilian Cowhide Wood Stained Side Chair

From $2,295.00

Quick Ship

Elegant French country dining chair with white cowhide upholstery and nailhead trim, perfect for shabby chic or farmhouse decor.

Brazilian White Cowhide Louis Dining Chair

From $2,775.00

Quick Ship

Brie White Geometric Sideboard

$4,075.00

Elegant French country chandelier with crystal droplets and bronze finish, perfect for shabby chic or farmhouse decor

Bronze Crystal Flower Bud Chandelier

From $2,587.20

Quick Ship

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