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Shipping & Terms

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Shipping in the U.S.

While some of our products are shipped directly from Belle Escape via FedEx Ground, many are shipped directly from manufacturers via various ground or freight carriers. Shipping and delivery days are Monday through Friday, excluding holidays. For products that we don't stock, estimated shipping times are noted in the product description. Most In-stock furniture items will be shipped within one to two weeks of placing your order and should be received within 7 to 10 business days after shipping. Sometimes, shipping delays that are not within the control of Belle Escape occur. When you purchase an item from Belle Escape, we cannot guarantee a delivery date, as the shipping industry sometimes experiences backlogs and staff shortages that can delay delivery by days or sometimes weeks. By purchasing from us, you agree that you understand that delays can occur.

Many of our products, especially hand-painted furniture, are made to order and can take between 4 and 12 weeks to ship. Door-to-door shipping is free for furniture going to an address in the continental U.S.. This means your furniture will be delivered in boxes to the front of your home at no additional charge. If you want White Glove Service, select this option in the drop-down box next to your order item. Please note that "White Glove" service includes delivery on the first floor; for items going up a flight of stairs, please select "White Glove Delivery with Stairs". If you have multiple furniture items, please call us for an estimate so we can get you the most affordable price possible. Once an order is placed, we will confirm an estimated shipping timeframe with you via email.


Free Shipping Conditions

Free shipping only applies to the contiguous U.S. (excludes Alaska and Hawaii). Addresses that are "Remote" or accessible only by "Ferry" will incur an extra fee of $275 at the time of shipping. Addresses considered "Remote" by shipping carriers, which could mean in the mountains or countryside, will incur additional fees ($495 - $995). Belle Escape reserves the right to add extra fees for shipping when the piece is oversized and/or the address is outside of normal delivery areas. In this case, we will provide a Custom Quote.


White Glove Conditions

White Glove delivery includes 15 minutes of assembly. Some items, such as some beds, large cabinets with multiple pieces, and anything with a canopy, additional charges will apply for assembly. Standard White Glove Fees apply only to items that can be carried by two people into a home that is no more than 20-feet from the curb and with easy access through, and an elevator, or up a door or up a stairwell.

  • Additional fees will apply if your home is not easily accessible from the road (more than 20-feet from the truck).
  • Additional fees apply if an item requires more than two guys to get it up a stairwell.
  • Additional fees apply if a crane is required to get a piece into your home on a higher floor. 


Remote Location

There is a minimum additional fee of $395 for Remote locations. We cannot provide a pre-quote for this because the fee depends on the final weight of the item. You will be notified once the item is ready if the carrier applies a Remote Location fee. Remote locations include most cities in Montana, Wyoming, Idaho, North Dakota, South Dakota, and Alaska. Additionally, it encompasses remote areas in all states across the country. 


International Shipping 

Please contact us for international shipping quotes. Items shipped outside of the U.S. cannot be returned or canceled. If shipping damage occurs with the carrier, you are responsible for not accepting the item and filing a claim directly with the carrier.



Antiques 

Antique items are sold in their original condition. Antiques have natural cracks and aging effects. Antiques cannot be returned. All sales are final.



Returns

BelleEscape.com will happily offer you a refund on most items if you return those items (exceptions are listed below) in their original condition within 7 days of receipt. ALL returns must be shipped back in the original packaging. Please note that the color of an item may vary on your screen. If you choose to return an item due to the color or any other reason, you will be liable for outbound and return shipping, plus a restocking fee of 20%. Once the original item is returned, you will receive a credit for the item's full value, minus shipping costs and a 20% restocking fee. Please inspect your furniture upon arrival to determine if there are any damages. If you accept an item delivered via White Glove delivery, you are responsible for packing and shipping an item back within 7 days.

If you detect any damage, do not accept the delivery and note the damage on the delivery form. If your item is damaged during delivery, we will repair it. If a repair is not possible, we will replace it as quickly as possible if it is in stock, or we will file a claim, pick up the damaged item, and issue a refund once the claim is processed. If the box is dropped off, damages must be reported within 24 hours. In the event of special promotions or discounts, Belle Escape reserves the right to apply additional rules. Those rules will be posted on the relevant promotions pages at the time the offer is valid. Please call a customer care representative if you have any returns-related questions about these special offers.



Maritime Damage

Most of our furniture is shipped from Indonesia or South America. In rare instances, containers can get damaged in transit. If this happens, we will make the piece you ordered again and re-ship it as soon as it is ready. Maritime damage is typically related to sudden storms on the high seas. It is very rare, but it can happen, and Belle Escape cannot be held liable for damages and delays for which we have no control. 


Items Which Cannot be Returned:

  • Furniture or decor that is made upon order (noted in product descriptions)
  • Items discounted for final sale
  • Custom order merchandise (made in the finish of your choice)
  • Clearance items with discounts over 25% off
  • One-of-a-Kind Antiques

Please note that shipping is NOT refundable.

Belle Escape will not accept ANY returns or exchanges after 30 days (determined from the date you received the merchandise) for ANY reason.



Items Made Upon Order

Items made upon order in the finish or size of your choice cannot be returned under any circumstances. Because we do not stock these items and they have been ordered especially for you, they can not be canceled or returned. We initiate the production process within three days of placing your order and pay to make it upfront, so custom orders cannot be canceled. Custom orders made at the finish of your choice are based on the color you choose, but each piece is made by hand, so variations should be expected. No two custom items will ever look alike. If you select the color shown, it will be based on that color but will never look exactly like the original. Depending on the item, custom orders take 14-20 weeks to produce and ship. If you have any questions about items made upon order, please email our Customer Care team at customerservice@BelleEscape.com.


Damages

Damages are rare as our items are very well packed. But please inspect your items upon delivery. If an item is damaged, this must be noted on the delivery invoice, and we will need photos of the broken item and box. IF AN ITEM IS DAMAGED, DO NOT ACCEPT IT from the delivery company. If damaged items are accepted with White Glove Delivery, the DAMAGE MUST BE NOTED ON THE DELIVERY RECEIPT, AND THE RESOLUTION IS A REPAIR, NOT A REPLACEMENT. IF YOU ACCEPT AN ITEM WITH DAMAGE, YOU AGREE THAT YOU ACCEPT IT AS IS WITH THE UNDERSTANDING THAT WE WILL REPAIR IT TO THE BEST OF OUR ABILITY ONE TIME. ANY FURTHER REPAIRS WILL BE YOUR RESPONSIBILITY. 

In the event that the box is dropped off without your signature, DAMAGES MUST BE REPORTED WITHIN 24 HOURS of the delivery. Our products are handmade, and colors and textures will vary.  Therefore, VARIATIONS IN COLORS AND TEXTURES ARE NOT CONSIDERED DAMAGE. Contact us immediately about the damage and email the photos to info@belleescape.com. If the damage is reported within 24 hours and/or the damage is noted on the delivery form, Belle Escape will arrange for the damaged item to be picked up and a new one to be delivered to you as quickly as possible. Once a furniture item is accepted in good condition, Belle Escape is not responsible for any damage that occurs while the piece is in your possession. All items pass a quality inspection before they ship, and when you accept an item, it is now in your care. Any damage or breakage that happens while the furniture is in your care is your responsibility.

Faux Bois Items Cannot be Returned

Our faux bois items all come with natural hairline cracks that occur and are part of the natural beauty and uniqueness of each concrete piece. These are part of the natural curing process of concrete, but they do not affect durability or structural integrity because of the steel frame underneath. Faux bois item will arrive with some hairline cracks and cannot be returned "as damaged," as this is natural. Also, due to the crate shipping method, faux bois items cannot be returned.

Order Cancelations

We reserve the right to cancel any order, including orders for discontinued items, items priced at zero by accident, items that cannot be reasonably delivered to the shipping address, or for any legitimate reason. By agreeing to these terms, users, as reasonable adults, understand this. 

Non-custom orders may be canceled within 24 hours for a full refund. An order must be canceled BEFORE it ships, which is usually 2-7 days after it is placed. Once an item ships, an order can be canceled or refused, but shipping both ways, plus a restocking fee, will be deducted from the original amount paid. 


Coupons

Coupons can be used during the active period. Two coupons cannot be combined. Coupons cannot be used on sale items. Designers and the Trade with an existing discount cannot combine a coupon with their discount. However, if we have an active coupon for more than their discount, they can use that instead but must call in to place an order. If a coupon is combined with a Designer or Trade discount or Sale price, that discount will be taken off and charged to the order. 

Coupons and Trade Discounts do not apply to items made upon order, customized items, or one-of-a-kind French antiques.

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Blackthorn Aged Bronze ChandelierBlackthorn Aged Bronze Chandelier
Blackthorn Aged Bronze Chandelier Sale price$3,572.80
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Blanca Demilune French Sideboard - Belle Escape
Blanca Demilune French Sideboard Sale price$2,775.00
Blanca Distressed White Side Cabinet - Belle EscapeBlanca Distressed White Side Cabinet - Belle Escape
Blanca Distressed White Side Cabinet Sale price$2,895.00
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Blanca Natural Tree Trunk Accent Table - Belle Escape
Blanca Natural Tree Trunk Accent Table Sale price$995.00
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Blanca Natural Tree Trunk Coffee Table
Blanca Natural Tree Trunk Coffee Table Sale price$1,995.00
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Blanca Scroll Leg Francesca ChairBlanca Scroll Leg Francesca Chair
Blanca Scroll Leg Francesca Chair Sale priceFrom $1,695.00
Blanco Spiral Leg Spanish Dining ChairBlanco Spiral Leg Spanish Dining Chair
Blanco Spiral Leg Spanish Dining Chair Sale priceFrom $1,495.00
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Bleached Elm Pedestal Dining Table - 70-Inch Round
Bleached Elm Pedestal Dining Table - 70-Inch Round Sale price$5,995.00
Bleached Oak Casual Jupe Dining TableBleached Oak Casual Jupe Dining Table
Bleached Oak Casual Jupe Dining Table Sale priceFrom $6,495.00
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Bleached Oak Giselle Jupe Dining TableBleached Oak Giselle Jupe Dining Table
Bleached Oak Giselle Jupe Dining Table Sale priceFrom $7,495.00
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Bleached Oak Ribbed 3-Drawer Chest - Belle EscapeBleached Oak Ribbed 3-Drawer Chest - Belle Escape
Bleached Oak Ribbed 3-Drawer Chest Sale price$6,795.00
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Bleached Oak Tower Jupe Dining TableBleached Oak Tower Jupe Dining Table
Bleached Oak Tower Jupe Dining Table Sale priceFrom $7,995.00
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Blonde Natural Rattan Coastal Chair - Pair - Belle EscapeBlonde Natural Rattan Coastal Chair - Pair - Belle Escape
Blonde Natural Rattan Coastal Chair - Pair Sale price$1,895.00
Blue & Brass Luminary Glam Chandelier - Belle EscapeBlue & Brass Luminary Glam Chandelier - Belle Escape
Blue & Brass Luminary Glam Chandelier Sale price$1,695.00
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Blue Ashlyn Sideboard - Belle EscapeBlue Ashlyn Sideboard - Belle Escape
Blue Ashlyn Sideboard Sale price$2,945.00
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Blue Curved Stone Top ChestBlue Curved Stone Top Chest
Blue Curved Stone Top Chest Sale price$2,795.00
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Blue Denim Amelie Carved Bookcase - Belle Escape
Blue Denim Amelie Carved Bookcase Sale price$4,995.00
Blue Diamond Farmhouse Sideboard - Belle EscapeBlue Diamond Farmhouse Sideboard
Blue Diamond Farmhouse Sideboard Sale price$4,295.00
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Blue French Country Wine Shelf with Drawers - Belle EscapeBlue French Country Wine Shelf with Drawers - Belle Escape
Blue French Country Wine Shelf with Drawers Sale price$2,954.00
Blue Gray Distressed Four Door SideboardBlue Gray Distressed Four Door Sideboard
Blue Gray Distressed Four Door Sideboard Sale price$10,145.00
Blue Stone Louvered Bathroom Vanity
Blue Stone Louvered Bathroom Vanity Sale price$3,475.00
Blue Stone Top Rustic Serpentine Chest
Blue Stone Top Rustic Serpentine Chest Sale price$2,395.00
Blue Striped Avignon Bar StoolsBlue Striped Avignon Bar Stools - Belle Escape
Blue Striped Avignon Bar Stools Sale priceFrom $1,355.00
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Blue Striped Avignon Counter StoolBlue Striped Avignon Counter Stool - Belle Escape
Blue Striped Avignon Counter Stool Sale priceFrom $1,290.00
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Blue Striped Avignon Slipcover Chair - Belle EscapeBlue Striped Avignon Slipcover Chair - Belle Escape
Blue Striped Avignon Slipcover Chair Sale price$1,130.00
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Blue Striped French Louis Settee - Belle EscapeBlue Striped French Louis Settee - Belle Escape
Blue Striped French Louis Settee Sale price$3,290.00
Blue Tiered Saint Barts Chandelier - Belle Escape
Blue Tiered Saint Barts Chandelier Sale price$4,523.20
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Blue Velvet Curved Back Chairs - PairBlue Velvet Curved Back Chairs - Pair
Blue Velvet Curved Back Chairs - Pair Sale price$2,556.00
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Blue Velvet Sophie Parsons Side Chairs - Set of 2Blue Velvet Sophie Parsons Side Chairs - Set of 2
Blue Velvet Sophie Parsons Side Chairs - Set of 2 Sale priceFrom $895.00
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Bluestone Checkered Double Pedestal Dining Table
Bluestone Checkered Double Pedestal Dining Table Sale price$3,995.00
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Bluestone Marble Top Star Base Coffee Table
Bluestone Marble Top Star Base Coffee Table Sale price$2,995.00
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Bluestone Top Reclaimed Block Wood Coffee TableBluestone Top Reclaimed Block Wood Coffee Table
Bluestone Top Reclaimed Block Wood Coffee Table Sale price$2,995.00
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Blush Rose Velvet French Accent ChairBlush Rose Velvet French Accent Chair
Blush Rose Velvet French Accent Chair Sale price$2,775.00
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Bohemian Rustic Wood Beaded Chandelier
Bohemian Rustic Wood Beaded Chandelier Sale price$1,495.00
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Boho Hanging Net Swing Chair - Belle Escape
Boho Hanging Net Swing Chair Sale price$595.00
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Boho Nest Hanging Chair - Belle EscapeBoho Nest Hanging Chair
Boho Nest Hanging Chair Sale price$995.00
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Boho Rattan Orb Chandelier - Belle EscapeBoho Rattan Orb Chandelier - Belle Escape
Boho Rattan Orb Chandelier Sale price$1,592.80
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Boho Wood Bead ChandelierBoho Wood Bead Chandelier
Boho Wood Bead Chandelier Sale price$4,392.00
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Book Form Vintage Paper DecorBook Form Vintage Paper Decor
Book Form Vintage Paper Decor Sale price$495.00
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Bordeaux French Country Dining Table - Belle EscapeBordeaux French Country Dining Table - Belle Escape
Bordeaux French Country Dining Table Sale priceFrom $3,875.00
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Borges Old World Dining Table - Belle EscapeBorges Old World Dining Table - Belle Escape
Borges Old World Dining Table Sale priceFrom $3,295.00
Botanical Elegance Wall SconceBotanical Elegance Wall Sconce
Botanical Elegance Wall Sconce Sale price$871.20
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Botanique Carved Bed - Belle EscapeBotanique Carved Bed - Belle Escape
Botanique Carved Bed Sale priceFrom $3,995.00
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Botanique Carved Headboard - Belle Escape
Botanique Carved Headboard Sale priceFrom $3,495.00
Bouquet Metal Leaves 12-Light ChandelierBouquet Metal Leaves 12-Light Chandelier
Bouquet Metal Leaves 12-Light Chandelier Sale price$5,931.20
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Braided Abaca Rope Cocktail Table - Belle EscapeBraided Abaca Rope Cocktail Table - Belle Escape
Braided Abaca Rope Cocktail Table Sale price$3,951.20
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Braided Abaca Rope Console Table - Belle EscapeBraided Abaca Rope Console Table - Belle Escape
Braided Abaca Rope Console Table Sale price$3,731.20
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Brass & Wood Mid-Century Modern Chandelier - Belle EscapeBrass & Wood Mid-Century Modern Chandelier - Belle Escape
Brass & Wood Mid-Century Modern Chandelier Sale price$3,071.20
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