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Shipping & Terms

Shipping in the U.S.

While some of our products are shipped directly from Belle Escape via FedEx Ground, many are shipped directly from manufacturers via various ground or freight carriers. Shipping and delivery days are Monday through Friday, excluding holidays. For products that we don't stock, estimated shipping times are noted in the product description. Most In-stock furniture items will be shipped within one to two weeks of placing your order and should be received within 7 to 10 business days after shipping. Sometimes, shipping delays that are not within the control of Belle Escape occur. When you purchase an item from Belle Escape, we cannot guarantee a delivery date, as the shipping industry sometimes experiences backlogs and staff shortages that can delay delivery by days or sometimes weeks. By purchasing from us, you agree that you understand that delays can occur.

Many of our products, especially hand-painted furniture, are made to order and can take between 4 and 12 weeks to ship. Door-to-door shipping is free for furniture going to an address in the continental U.S.. This means your furniture will be delivered in boxes to the front of your home at no additional charge. If you want White Glove Service, select this option in the drop-down box next to your order item. Please note that "White Glove" service includes delivery on the first floor; for items going up a flight of stairs, please select "White Glove Delivery with Stairs". If you have multiple furniture items, please call us for an estimate so we can get you the most affordable price possible. Once an order is placed, we will confirm an estimated shipping timeframe with you via email.

Free Shipping Conditions

Free shipping only applies to the contiguous U.S. (excludes Alaska and Hawaii). Addresses that are "Remote" or accessible only by "Ferry" will incur an extra fee of $275 at the time of shipping. Addresses considered "Remote" by shipping carriers, which could mean in the mountains or countryside, will incur additional fees ($495 - $995). Belle Escape reserves the right to add extra fees for shipping when the piece is oversized and/or the address is outside of normal delivery areas. In this case, we will provide a Custom Quote.

White Glove Conditions

White Glove delivery includes 15 minutes of assembly. Some items, such as some beds, large cabinets with multiple pieces, and anything with a canopy, additional charges will apply for assembly. Standard White Glove Fees apply only to items that can be carried by two people into a home that is no more than 20-feet from the curb and with easy access through, and an elevator, or up a door or up a stairwell.

Additional fees will apply if your home is not easily accessible from the road (more than 20-feet from the truck).
Additional fees apply if an item requires more than two guys to get it up a stairwell.
Additional fees apply if a crane is required to get a piece into your home on a higher floor.

Remote Location

There is a minimum additional fee of $395 for Remote locations. We cannot provide a pre-quote for this because the fee depends on the final weight of the item. You will be notified once the item is ready if the carrier applies a Remote Location fee. Remote locations include most cities in Montana, Wyoming, Idaho, North Dakota, South Dakota, and Alaska. Additionally, it encompasses remote areas in all states across the country.

International Shipping

Please contact us for international shipping quotes. Items shipped outside of the U.S. cannot be returned or canceled. If shipping damage occurs with the carrier, you are responsible for not accepting the item and filing a claim directly with the carrier.

Antiques

Antique items are sold in their original condition. Antiques have natural cracks and aging effects. Antiques cannot be returned. All sales are final.

Returns

BelleEscape.com will happily offer you a refund on most items if you return those items (exceptions are listed below) in their original condition within 7 days of receipt. ALL returns must be shipped back in the original packaging. Please note that the color of an item may vary on your screen. If you choose to return an item due to the color or any other reason, you will be liable for outbound and return shipping, plus a restocking fee of 20%. Once the original item is returned, you will receive a credit for the item's full value, minus shipping costs and a 20% restocking fee. Please inspect your furniture upon arrival to determine if there are any damages. If you accept an item delivered via White Glove delivery, you are responsible for packing and shipping an item back within 7 days.

If you detect any damage, do not accept the delivery and note the damage on the delivery form. If your item is damaged during delivery, we will repair it. If a repair is not possible, we will replace it as quickly as possible if it is in stock, or we will file a claim, pick up the damaged item, and issue a refund once the claim is processed. If the box is dropped off, damages must be reported within 24 hours. In the event of special promotions or discounts, Belle Escape reserves the right to apply additional rules. Those rules will be posted on the relevant promotions pages at the time the offer is valid. Please call a customer care representative if you have any returns-related questions about these special offers.

Maritime Damage

Most of our furniture is shipped from Indonesia or South America. In rare instances, containers can get damaged in transit. If this happens, we will make the piece you ordered again and re-ship it as soon as it is ready. Maritime damage is typically related to sudden storms on the high seas. It is very rare, but it can happen, and Belle Escape cannot be held liable for damages and delays for which we have no control.

Items Which Cannot be Returned:

Furniture or decor that is made upon order (noted in product descriptions)
Items discounted for final sale
Custom order merchandise (made in the finish of your choice)
Clearance items with discounts over 25% off
One-of-a-Kind Antiques

Please note that shipping is NOT refundable.

Belle Escape will not accept ANY returns or exchanges after 30 days (determined from the date you received the merchandise) for ANY reason.

Items Made Upon Order

Items made upon order in the finish or size of your choice cannot be returned under any circumstances. Because we do not stock these items and they have been ordered especially for you, they can not be canceled or returned. We initiate the production process within three days of placing your order and pay to make it upfront, so custom orders cannot be canceled. Custom orders made at the finish of your choice are based on the color you choose, but each piece is made by hand, so variations should be expected. No two custom items will ever look alike. If you select the color shown, it will be based on that color but will never look exactly like the original. Depending on the item, custom orders take 14-20 weeks to produce and ship. If you have any questions about items made upon order, please email our Customer Care team at customerservice@BelleEscape.com.

Damages

Damages are rare as our items are very well packed. But please inspect your items upon delivery. If an item is damaged, this must be noted on the delivery invoice, and we will need photos of the broken item and box. IF AN ITEM IS DAMAGED, DO NOT ACCEPT IT from the delivery company. If damaged items are accepted with White Glove Delivery, the DAMAGE MUST BE NOTED ON THE DELIVERY RECEIPT, AND THE RESOLUTION IS A REPAIR, NOT A REPLACEMENT. IF YOU ACCEPT AN ITEM WITH DAMAGE, YOU AGREE THAT YOU ACCEPT IT AS IS WITH THE UNDERSTANDING THAT WE WILL REPAIR IT TO THE BEST OF OUR ABILITY ONE TIME. ANY FURTHER REPAIRS WILL BE YOUR RESPONSIBILITY.

In the event that the box is dropped off without your signature, DAMAGES MUST BE REPORTED WITHIN 24 HOURS of the delivery. Our products are handmade, and colors and textures will vary. Therefore, VARIATIONS IN COLORS AND TEXTURES ARE NOT CONSIDERED DAMAGE. Contact us immediately about the damage and email the photos to info@belleescape.com. If the damage is reported within 24 hours and/or the damage is noted on the delivery form, Belle Escape will arrange for the damaged item to be picked up and a new one to be delivered to you as quickly as possible. Once a furniture item is accepted in good condition, Belle Escape is not responsible for any damage that occurs while the piece is in your possession. All items pass a quality inspection before they ship, and when you accept an item, it is now in your care. Any damage or breakage that happens while the furniture is in your care is your responsibility.

Faux Bois Items Cannot be Returned

Our faux bois items all come with natural hairline cracks that occur and are part of the natural beauty and uniqueness of each concrete piece. These are part of the natural curing process of concrete, but they do not affect durability or structural integrity because of the steel frame underneath. Faux bois item will arrive with some hairline cracks and cannot be returned "as damaged," as this is natural. Also, due to the crate shipping method, faux bois items cannot be returned.

Order Cancelations

We reserve the right to cancel any order, including orders for discontinued items, items priced at zero by accident, items that cannot be reasonably delivered to the shipping address, or for any legitimate reason. By agreeing to these terms, users, as reasonable adults, understand this.

Non-custom orders may be canceled within 24 hours for a full refund. An order must be canceled BEFORE it ships, which is usually 2-7 days after it is placed. Once an item ships, an order can be canceled or refused, but shipping both ways, plus a restocking fee, will be deducted from the original amount paid.

Coupons

Coupons can be used during the active period. Two coupons cannot be combined. Coupons cannot be used on sale items. Designers and the Trade with an existing discount cannot combine a coupon with their discount. However, if we have an active coupon for more than their discount, they can use that instead, but must call in to place an order. If a coupon is combined with a Designer or Trade discount or a sale price, that discount will be taken off and charged to the order.

Coupons and Trade Discounts do not apply to custom items made upon order, customized items, or one-of-a-kind French antiques.

Black leather armchair with metal frame, modern industrial style accent chair

Black Distilled Leather Accent Chair

$3,595.00

Quick Ship

Modern black round dining table with fluted pedestal base, sleek contemporary design

Black Elle Mindi Wood Round Dining Table

$2,495.00

Quick Ship

A dark distressed wood coffee table with turned legs, a decorative carved apron, and a central stretcher bar, shown on a white background.

Black Extra Long Bianca Dining Table

From $4,695.00

Dark wood nightstand with floral gold knob, French country style bedroom furniture

Black Florale Nightstand

$2,543.20

Quick Ship

Black bentwood chair with natural cane seat and back, ideal for French country or farmhouse decor

Black French Bentwood Cafe Dining Chairs - Set

$1,595.00

Quick Ship

Dark wood display cabinet with glass paneled doors and brass hardware, ideal for farmhouse or shabby chic decor

Dark wood bookcase with glass pane doors, French country style storage cabinet

Black French Country Buffet

$4,695.00

Quick Ship

Vintage-style wall clock with Roman numerals, distressed black wood finish, and Paris hotel text, perfect for French country decor.

Black French Country Wooden Wall Clock

$395.00

Quick Ship

Antique-style wall clock with Roman numerals, 'Antiquite de Paris' text, rustic French country decor

Black French Round Wall Clock

$475.00

Quick Ship

Modern black metal nesting coffee tables with glass and wood tops, ideal for farmhouse or coastal decor

Black Glass and Wood Top Iron Nesting Tables

$1,695.00

Modern black metal wall sconce with geometric frame and frosted globe light

Black Indoor and Outdoor Lantern Wall Sconce

From $563.20

Quick Ship

Black Industrial Chic Chest

$1,375.00

Quick Ship

Black bathroom vanity with marble countertop, gold hardware, and modern farmhouse style

Black Lacquered Linen Vanity

$5,693.60

Quick Ship

Black Lacquered 4-Door Sideboard

$5,491.20

Quick Ship

Elegant director's chair with distressed gold frame and black leather upholstery, perfect for vintage or rustic decor.

Black Leather & Steel Director Accent Chair

$2,675.00

Quick Ship

Distressed black farmhouse sideboard with four doors and two drawers, rustic shabby chic style

Black Madigan Aged French Country Sideboard

$4,475.00

Round black marble coffee table with gold metal legs, modern farmhouse style

Black Marble Contempo Coffee Table

$1,145.00

Quick Ship

Modern geometric coffee table with dark finish, modular hexagonal design for contemporary living spaces

Black Modern Geometric Coffee table

From $2,595.00

Quick Ship

Dark bamboo-style dining chair with cream upholstered seat, perfect for French country or coastal decor

Black Montclair Faux Bamboo Dining Chair

From $1,895.00

Round marble dining table with black X-base, modern farmhouse style

Black Oval Starburst Dining Table

$2,475.00

Quick Ship

Black bentwood chair with woven seat, French country or farmhouse style dining furniture

Black bentwood chairs with woven seats, French country farmhouse style dining furniture

Black Parisian Cafe Chairs - Set of 2

$1,395.00

Quick Ship

Distressed wood table lamp with black drum shade and ornate metal band, farmhouse style lighting

Black Pierced Metal Shade Table Lamp - Set

$595.00

Quick Ship

Black Poppy Beaded Chandelier

$1,995.00

Quick Ship

Bamboo-style wooden dresser with three drawers, dark top, and brass knobs in French country design

Black Porcelain Top Bamboo Commode

$4,495.00

Black Rope Hung Pendant

$1,047.20

Black bentwood chair with woven rush seat, French country farmhouse style dining furniture

Black X-back dining chairs with woven rush seats, farmhouse style

Black Tuileries Garden Bistro Chair

$1,195.00

Quick Ship

Distressed black wooden dresser with three drawers and tapered legs, French country style

Black Venetian Etched Leaf Drawer Chest

$6,995.00

Quick Ship

Black ornate French country dining chair with white upholstered seat and carved details

Black Victorian Cameo-Back Chairs, Set of 4, Circa 1910

$2,795.00

Quick Ship

Black leather trunk with gold hardware, vintage-style storage chest for farmhouse or shabby chic decor

Black leather trunk with gold hardware and two drawers, vintage storage chest

Black Vintage Gold Metal Trunk Accent Table

$2,495.00

Quick Ship

Black vintage-style trunk with gold hardware, ideal for French country or farmhouse decor

Black Vintage Gold Metal Trunk Coffee Table

$3,650.00

Quick Ship

Black Wood Bead Boho Chandelier

$1,495.00

Quick Ship

Elegant French country sofa with carved dark wood frame and cream upholstery, perfect for farmhouse or shabby chic decor

Black Wooden French Country Sofa

$5,295.00

Black and white woven rattan pendant light with natural boho style

Woven rattan pendant light with black and white geometric pattern, natural boho style ceiling fixture

Black Zanzibar Two-Tone Rattan Pendant

From $995.00

Quick Ship

Rustic iron chandelier with textured finish, farmhouse lighting for French country or shabby chic decor

Blackthorn Aged Bronze Chandelier

$3,572.80

Quick Ship

Blanca Demilune French Sideboard

$2,875.00

Blanca Distressed White Side Cabinet

$2,995.00

Quick Ship

Elegant French country bar stool with cream embossed upholstery, nailhead trim, and dark wood frame

Blanca Hacienda Leather Swivel Counter Stool

From $1,395.00

Blanca Natural Tree Trunk Accent Table

$1,275.00

Quick Ship

White sculptural coffee table with organic, wavy edges and textured finish, ideal for modern or boho interiors.

Blanca Natural Tree Trunk Coffee Table

$2,295.00

Quick Ship

French country dining chair with black turned legs and neutral upholstery

Blanco Spiral Leg Spanish Dining Chair

From $1,495.00

Quick Ship

Rustic round wooden dining table with pedestal base, French country farmhouse style

Bleached Elm Pedestal Dining Table - 70-Inch Round

$5,995.00

Quick Ship

Round wooden expandable jupe dining table with X-base, farmhouse style, natural finish

Bleached Oak Casual Jupe Dining Table

From $6,695.00

Quick Ship

Round wooden dining table with pedestal base, French country farmhouse style

Round natural wood pedestal dining table with octagonal base, farmhouse style

Bleached Oak Giselle Jupe Dining Table

From $7,495.00

Quick Ship

Gray fluted wood dresser with three drawers, modern farmhouse style

Rustic gray fluted dresser with three drawers, farmhouse style storage furniture

Bleached Oak Ribbed 3-Drawer Chest

$8,495.00

Round farmhouse dining table with natural wood top and metal X-base, perfect for coastal or shabby chic interiors

Bleached Oak Tower Jupe Dining Table

From $7,995.00

Quick Ship

Rustic oak sideboard with arched glass doors, farmhouse style storage cabinet

Rustic oak sideboard with arched glass doors, perfect for farmhouse or French country decor

Bleached Reclaimed Elm Arched Glass Cabinet

$4,495.00

Navy blue and gold farmhouse pendant light with four bulbs and chain suspension

Blue & Brass Luminary Glam Chandelier

$1,695.00

Quick Ship

Distressed navy blue farmhouse sideboard with five doors and turned legs, perfect for rustic or shabby chic decor.

Blue Ashlyn Sideboard

$2,945.00

Quick Ship

Blue Denim Amelie Carved Bookcase

$4,995.00

DELIVERY IN THE CONTIGUOUS U.S.

Hundreds of items with custom color options

Personalized Shopping & Design Services

DESIGNER & ARCHITECT TRADE PROGRAM