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Shipping & Terms

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Shipping in the U.S.

While some of our products are shipped directly from Belle Escape via FedEx Ground, many are shipped directly from manufacturers via various ground or freight carriers. Shipping and delivery days are Monday through Friday, excluding holidays. For products that we don't stock, estimated shipping times are noted in the product description. Most In-stock furniture items will be shipped within one to two weeks of placing your order and should be received within 7 to 10 business days after shipping. Sometimes, shipping delays that are not within the control of Belle Escape occur. When you purchase an item from Belle Escape, we cannot guarantee a delivery date, as the shipping industry sometimes experiences backlogs and staff shortages that can delay delivery by days or sometimes weeks. By purchasing from us, you agree that you understand that delays can occur.

Many of our products, especially hand-painted furniture, are made to order and can take between 4 and 12 weeks to ship. Door-to-door shipping is free for furniture going to an address in the continental U.S.. This means your furniture will be delivered in boxes to the front of your home at no additional charge. If you want White Glove Service, select this option in the drop-down box next to your order item. Please note that "White Glove" service includes delivery on the first floor; for items going up a flight of stairs, please select "White Glove Delivery with Stairs". If you have multiple furniture items, please call us for an estimate so we can get you the most affordable price possible. Once an order is placed, we will confirm an estimated shipping timeframe with you via email.


Free Shipping Conditions

Free shipping only applies to the contiguous U.S. (excludes Alaska and Hawaii). Addresses that are "Remote" or accessible only by "Ferry" will incur an extra fee of $275 at the time of shipping. Addresses considered "Remote" by shipping carriers, which could mean in the mountains or countryside, will incur additional fees ($495 - $995). Belle Escape reserves the right to add extra fees for shipping when the piece is oversized and/or the address is outside of normal delivery areas. In this case, we will provide a Custom Quote.


White Glove Conditions

White Glove delivery includes 15 minutes of assembly. Some items, such as some beds, large cabinets with multiple pieces, and anything with a canopy, additional charges will apply for assembly. Standard White Glove Fees apply only to items that can be carried by two people into a home that is no more than 20-feet from the curb and with easy access through, and an elevator, or up a door or up a stairwell.

  • Additional fees will apply if your home is not easily accessible from the road (more than 20-feet from the truck).
  • Additional fees apply if an item requires more than two guys to get it up a stairwell.
  • Additional fees apply if a crane is required to get a piece into your home on a higher floor. 


Remote Location

There is a minimum additional fee of $395 for Remote locations. We cannot provide a pre-quote for this because the fee depends on the final weight of the item. You will be notified once the item is ready if the carrier applies a Remote Location fee. Remote locations include most cities in Montana, Wyoming, Idaho, North Dakota, South Dakota, and Alaska. Additionally, it encompasses remote areas in all states across the country. 


International Shipping 

Please contact us for international shipping quotes. Items shipped outside of the U.S. cannot be returned or canceled. If shipping damage occurs with the carrier, you are responsible for not accepting the item and filing a claim directly with the carrier.



Antiques 

Antique items are sold in their original condition. Antiques have natural cracks and aging effects. Antiques cannot be returned. All sales are final.



Returns

BelleEscape.com will happily offer you a refund on most items if you return those items (exceptions are listed below) in their original condition within 7 days of receipt. ALL returns must be shipped back in the original packaging. Please note that the color of an item may vary on your screen. If you choose to return an item due to the color or any other reason, you will be liable for outbound and return shipping, plus a restocking fee of 20%. Once the original item is returned, you will receive a credit for the item's full value, minus shipping costs and a 20% restocking fee. Please inspect your furniture upon arrival to determine if there are any damages. If you accept an item delivered via White Glove delivery, you are responsible for packing and shipping an item back within 7 days.

If you detect any damage, do not accept the delivery and note the damage on the delivery form. If your item is damaged during delivery, we will repair it. If a repair is not possible, we will replace it as quickly as possible if it is in stock, or we will file a claim, pick up the damaged item, and issue a refund once the claim is processed. If the box is dropped off, damages must be reported within 24 hours. In the event of special promotions or discounts, Belle Escape reserves the right to apply additional rules. Those rules will be posted on the relevant promotions pages at the time the offer is valid. Please call a customer care representative if you have any returns-related questions about these special offers.



Maritime Damage

Most of our furniture is shipped from Indonesia or South America. In rare instances, containers can get damaged in transit. If this happens, we will make the piece you ordered again and re-ship it as soon as it is ready. Maritime damage is typically related to sudden storms on the high seas. It is very rare, but it can happen, and Belle Escape cannot be held liable for damages and delays for which we have no control. 


Items Which Cannot be Returned:

  • Furniture or decor that is made upon order (noted in product descriptions)
  • Items discounted for final sale
  • Custom order merchandise (made in the finish of your choice)
  • Clearance items with discounts over 25% off
  • One-of-a-Kind Antiques

Please note that shipping is NOT refundable.

Belle Escape will not accept ANY returns or exchanges after 30 days (determined from the date you received the merchandise) for ANY reason.



Items Made Upon Order

Items made upon order in the finish or size of your choice cannot be returned under any circumstances. Because we do not stock these items and they have been ordered especially for you, they can not be canceled or returned. We initiate the production process within three days of placing your order and pay to make it upfront, so custom orders cannot be canceled. Custom orders made at the finish of your choice are based on the color you choose, but each piece is made by hand, so variations should be expected. No two custom items will ever look alike. If you select the color shown, it will be based on that color but will never look exactly like the original. Depending on the item, custom orders take 14-20 weeks to produce and ship. If you have any questions about items made upon order, please email our Customer Care team at customerservice@BelleEscape.com.


Damages

Damages are rare as our items are very well packed. But please inspect your items upon delivery. If an item is damaged, this must be noted on the delivery invoice, and we will need photos of the broken item and box. IF AN ITEM IS DAMAGED, DO NOT ACCEPT IT from the delivery company. If damaged items are accepted with White Glove Delivery, the DAMAGE MUST BE NOTED ON THE DELIVERY RECEIPT, AND THE RESOLUTION IS A REPAIR, NOT A REPLACEMENT. IF YOU ACCEPT AN ITEM WITH DAMAGE, YOU AGREE THAT YOU ACCEPT IT AS IS WITH THE UNDERSTANDING THAT WE WILL REPAIR IT TO THE BEST OF OUR ABILITY ONE TIME. ANY FURTHER REPAIRS WILL BE YOUR RESPONSIBILITY. 

In the event that the box is dropped off without your signature, DAMAGES MUST BE REPORTED WITHIN 24 HOURS of the delivery. Our products are handmade, and colors and textures will vary.  Therefore, VARIATIONS IN COLORS AND TEXTURES ARE NOT CONSIDERED DAMAGE. Contact us immediately about the damage and email the photos to info@belleescape.com. If the damage is reported within 24 hours and/or the damage is noted on the delivery form, Belle Escape will arrange for the damaged item to be picked up and a new one to be delivered to you as quickly as possible. Once a furniture item is accepted in good condition, Belle Escape is not responsible for any damage that occurs while the piece is in your possession. All items pass a quality inspection before they ship, and when you accept an item, it is now in your care. Any damage or breakage that happens while the furniture is in your care is your responsibility.

Faux Bois Items Cannot be Returned

Our faux bois items all come with natural hairline cracks that occur and are part of the natural beauty and uniqueness of each concrete piece. These are part of the natural curing process of concrete, but they do not affect durability or structural integrity because of the steel frame underneath. Faux bois item will arrive with some hairline cracks and cannot be returned "as damaged," as this is natural. Also, due to the crate shipping method, faux bois items cannot be returned.

Order Cancelations

We reserve the right to cancel any order, including orders for discontinued items, items priced at zero by accident, items that cannot be reasonably delivered to the shipping address, or for any legitimate reason. By agreeing to these terms, users, as reasonable adults, understand this. 

Non-custom orders may be canceled within 24 hours for a full refund. An order must be canceled BEFORE it ships, which is usually 2-7 days after it is placed. Once an item ships, an order can be canceled or refused, but shipping both ways, plus a restocking fee, will be deducted from the original amount paid. 


Coupons

Coupons can be used during the active period. Two coupons cannot be combined. Coupons cannot be used on sale items. Designers and the Trade with an existing discount cannot combine a coupon with their discount. However, if we have an active coupon for more than their discount, they can use that instead, but must call in to place an order. If a coupon is combined with a Designer or Trade discount or a sale price, that discount will be taken off and charged to the order. 

Coupons and Trade Discounts do not apply to custom items made upon order, customized items, or one-of-a-kind French antiques.

Products

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Gold Crystal Rainfall Chandelier - Belle EscapeGold Crystal Rainfall Chandelier - Belle Escape
Gold Crystal Rainfall Chandelier Sale price$1,995.00
Quick Ship
Gold Crystal Rainfall Long Island ChandelierGold Crystal Rainfall Long Island Chandelier
Gold Crystal Rainfall Long Island Chandelier Sale price$2,695.00
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Gold Cylindrical Glass Drop Chandelier - Belle Escape
Gold Cylindrical Glass Drop Chandelier Sale price$1,695.00
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Gold Eucalyptus Glam Chandelier - Belle EscapeGold Eucalyptus Glam Chandelier - Belle Escape
Gold Eucalyptus Glam Chandelier Sale price$2,411.20
Gold Feather-Like Ornaments Wall SconceGold Feather-Like Ornaments Wall Sconce
Gold Feather-Like Ornaments Wall Sconce Sale price$651.20
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Gold Fluted Wall Brackets - Belle EscapeGold Fluted Wall Brackets - Belle Escape
Gold Fluted Wall Bracket Sale priceFrom $945.00
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Gold Glam Harmony Chandelier - Belle EscapeGold Glam Harmony Chandelier - Belle Escape
Gold Glam Harmony Chandelier Sale price$2,032.80
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Gold Glam Iron Coffee Table - Belle EscapeGold Glam Iron Coffee Table - Belle Escape
Gold Glam Iron Coffee Table Sale price$3,745.00
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Gold Leaf Branch Table LampGold Leaf Branch Table Lamp
Gold Leaf Branch Table Lamp Sale price$595.00
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Gold Leaf Broche Chandelier - Belle EscapeGold Leaf Broche Chandelier - Belle Escape
Gold Leaf Broche Chandelier Sale priceFrom $1,775.00
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Gold Leaf Globe ChandelierGold Leaf Globe Chandelier
Gold Leaf Globe Chandelier Sale price$6,811.20
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Gold Leaf Rope Bound ChandelierGold Leaf Rope Bound Chandelier
Gold Leaf Rope Bound Chandelier Sale price$1,592.80
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Gold Leaf Seaglass Blossom ChandelierGold Leaf Seaglass Blossom Chandelier
Gold Leaf Seaglass Blossom Chandelier Sale price$4,391.20
Gold Leaf Sunburst Round MirrorGold Leaf Sunburst Round Mirror
Gold Leaf Sunburst Round Mirror Sale price$932.80
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Gold Medallion End Table - Belle EscapeGold Medallion End Table - Belle Escape
Gold Medallion End Table Sale price$1,595.00
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Gold Metal Frame Love SeatGold Metal Frame Love Seat
Gold Metal Frame Love Seat Sale price$1,690.00
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Gold Parisian Glam Chandelier - Belle EscapeGold Parisian Glam Chandelier - Belle Escape
Gold Parisian Glam Chandelier Sale price$3,250.00
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Gold Round Crystal Rainfall Chandelier - Belle EscapeGold Round Crystal Rainfall Chandelier - Belle Escape
Gold Round Crystal Rainfall Chandelier Sale price$1,695.00
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Gold Scroll Black Accent Table - Belle EscapeGold Scroll Black Accent Table
Gold Scroll Black Accent Table Sale price$1,895.00
Gold Sunburst Stud Mirror
Gold Sunburst Stud Mirror Sale price$1,375.00
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Gold Tip White Cane Back ChairGold Tip White Cane Back Chair
Gold Tip White Cane Back Chair Sale priceFrom $1,275.00
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Gold Tipped Leg Upholstered Dining Chair - Belle EscapeGold Tipped Leg Upholstered Dining Chair - Belle Escape
Gold Tipped Leg Upholstered Dining Chair Sale price$1,575.00
Gold Trim Cream French Country Buffet
Gold Trim Cream French Country Buffet Sale price$2,275.00
Gold Trimmed Kona Chair - Belle EscapeGold Trimmed Kona Chair - Belle Escape
Gold Trimmed Kona Chair Sale price$2,763.20
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Gold Wavy Crystal Beads ChandelierGold Wavy Crystal Beads Chandelier
Gold Wavy Crystal Beads Chandelier Sale price$2,367.20
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Gold Wavy Ornate MirrorGold Wavy Ornate Mirror
Gold Wavy Ornate Mirror Sale price$1,720.00
Gold White Accent Table SetGold White Accent Table Set
Gold White Accent Table Set Sale price$875.00
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Golden Birds Floral Wreath ChandelierGolden Birds Floral Wreath Chandelier
Golden Birds Floral Wreath Chandelier Sale price$4,295.00
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Golden Brown Chesterfield Barrel Leather ChairGolden Brown Chesterfield Barrel Leather Chair
Golden Brown Chesterfield Barrel Leather Chair Sale price$2,795.00
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Golden Calypso Chandelier - Belle EscapeGolden Calypso Chandelier
Golden Calypso Chandelier Sale price$2,795.00
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Golden Cantilever Accent TableGolden Cantilever Accent Table
Golden Cantilever Accent Table Sale price$875.00
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Golden Crane Accent TableGolden Crane Accent Table
Golden Crane Accent Table Sale price$1,275.00
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Golden Crystal Burst Rainforest Chandelier - Belle EscapeGolden Crystal Burst Rainforest Chandelier - Belle Escape
Golden Crystal Burst Rainforest Chandelier Sale price$9,363.20
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Golden Crystal Collier Chandelier - Belle EscapeGolden Crystal Collier Chandelier - Belle Escape
Golden Crystal Collier Chandelier Sale price$1,395.00
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Golden Crystal Rainfall Ceiling Mount - Belle Escape
Golden Crystal Rainfall Ceiling Mount Sale price$995.00
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Golden Crystal Wreathe Chandelier - Belle EscapeGolden Crystal Wreathe Chandelier - Belle Escape
Golden Crystal Wreath Chandelier Sale price$11,871.20
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Golden Dreams Chandelier - Belle EscapeGolden Dreams Chandelier - Belle Escape
Golden Dreams Chandelier Sale price$1,595.00
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Golden Emblem Mantle MirrorGolden Emblem Mantle Mirror
Golden Emblem Mantle Mirror Sale price$1,175.00
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Golden Era Curlicue 14-Light ChandelierGolden Era Curlicue 14-Light Chandelier
Golden Era Curlicue 14-Light Chandelier Sale price$5,007.20
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Golden Faux Tree Trunk Side Table - Belle EscapeGolden Faux Tree Trunk Side Table - Belle Escape
Golden Faux Tree Trunk Side Table Sale price$1,175.00
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Golden Flame Sconce - Belle EscapeGolden Flame Sconce - Belle Escape
Golden Flame Sconce Sale price$633.60
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Golden Flora Contemporary Chandelier - Belle EscapeGolden Flora Contemporary Chandelier - Belle Escape
Golden Flora Contemporary Chandelier Sale price$2,763.20
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Golden Forest Branches Chandelier - Belle EscapeGolden Forest Branches Chandelier - Belle Escape
Golden Forest Branches Chandelier Sale price$5,447.20
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Golden Glam Accent Table with Travertine TopGolden Glam Accent Table with Travertine Top
Golden Glam Accent Table with Travertine Top Sale price$1,892.00
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Golden Globes Floor LampGolden Globes Floor Lamp
Golden Globes Floor Lamp Sale price$1,812.80
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Golden Leaflace Semi-Flush MountGolden Leaflace Semi-Flush Mount
Golden Leaflace Semi-Flush Mount Sale price$1,663.20
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Golden Oak Geometric SideboardGolden Oak Geometric Sideboard
Golden Oak Geometric Sideboard Sale price$7,495.00
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Golden Oak Spindle Leg Table - Belle EscapeGolden Oak Spindle Leg Table - Belle Escape
Golden Oak Spindle Leg Table Sale price$4,954.00

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