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Shipping & Terms

Shipping in the U.S.

While some of our products are shipped directly from Belle Escape via FedEx Ground, many are shipped directly from manufacturers via various ground or freight carriers. Shipping and delivery days are Monday through Friday, excluding holidays. For products that we don't stock, estimated shipping times are noted in the product description. Most In-stock furniture items will be shipped within one to two weeks of placing your order and should be received within 7 to 10 business days after shipping. Sometimes, shipping delays that are not within the control of Belle Escape occur. When you purchase an item from Belle Escape, we cannot guarantee a delivery date, as the shipping industry sometimes experiences backlogs and staff shortages that can delay delivery by days or sometimes weeks. By purchasing from us, you agree that you understand that delays can occur.

Many of our products, especially hand-painted furniture, are made to order and can take between 4 and 12 weeks to ship. Door-to-door shipping is free for furniture going to an address in the continental U.S.. This means your furniture will be delivered in boxes to the front of your home at no additional charge. If you want White Glove Service, select this option in the drop-down box next to your order item. Please note that "White Glove" service includes delivery on the first floor; for items going up a flight of stairs, please select "White Glove Delivery with Stairs". If you have multiple furniture items, please call us for an estimate so we can get you the most affordable price possible. Once an order is placed, we will confirm an estimated shipping timeframe with you via email.

Free Shipping Conditions

Free shipping only applies to the contiguous U.S. (excludes Alaska and Hawaii). Addresses that are "Remote" or accessible only by "Ferry" will incur an extra fee of $275 at the time of shipping. Addresses considered "Remote" by shipping carriers, which could mean in the mountains or countryside, will incur additional fees ($495 - $995). Belle Escape reserves the right to add extra fees for shipping when the piece is oversized and/or the address is outside of normal delivery areas. In this case, we will provide a Custom Quote.

White Glove Conditions

White Glove delivery includes 15 minutes of assembly. Some items, such as some beds, large cabinets with multiple pieces, and anything with a canopy, additional charges will apply for assembly. Standard White Glove Fees apply only to items that can be carried by two people into a home that is no more than 20-feet from the curb and with easy access through, and an elevator, or up a door or up a stairwell.

Additional fees will apply if your home is not easily accessible from the road (more than 20-feet from the truck).
Additional fees apply if an item requires more than two guys to get it up a stairwell.
Additional fees apply if a crane is required to get a piece into your home on a higher floor.

Remote Location

There is a minimum additional fee of $395 for Remote locations. We cannot provide a pre-quote for this because the fee depends on the final weight of the item. You will be notified once the item is ready if the carrier applies a Remote Location fee. Remote locations include most cities in Montana, Wyoming, Idaho, North Dakota, South Dakota, and Alaska. Additionally, it encompasses remote areas in all states across the country.

International Shipping

Please contact us for international shipping quotes. Items shipped outside of the U.S. cannot be returned or canceled. If shipping damage occurs with the carrier, you are responsible for not accepting the item and filing a claim directly with the carrier.

Antiques

Antique items are sold in their original condition. Antiques have natural cracks and aging effects. Antiques cannot be returned. All sales are final.

Returns

BelleEscape.com will happily offer you a refund on most items if you return those items (exceptions are listed below) in their original condition within 7 days of receipt. ALL returns must be shipped back in the original packaging. Please note that the color of an item may vary on your screen. If you choose to return an item due to the color or any other reason, you will be liable for outbound and return shipping, plus a restocking fee of 20%. Once the original item is returned, you will receive a credit for the item's full value, minus shipping costs and a 20% restocking fee. Please inspect your furniture upon arrival to determine if there are any damages. If you accept an item delivered via White Glove delivery, you are responsible for packing and shipping an item back within 7 days.

If you detect any damage, do not accept the delivery and note the damage on the delivery form. If your item is damaged during delivery, we will repair it. If a repair is not possible, we will replace it as quickly as possible if it is in stock, or we will file a claim, pick up the damaged item, and issue a refund once the claim is processed. If the box is dropped off, damages must be reported within 24 hours. In the event of special promotions or discounts, Belle Escape reserves the right to apply additional rules. Those rules will be posted on the relevant promotions pages at the time the offer is valid. Please call a customer care representative if you have any returns-related questions about these special offers.

Maritime Damage

Most of our furniture is shipped from Indonesia or South America. In rare instances, containers can get damaged in transit. If this happens, we will make the piece you ordered again and re-ship it as soon as it is ready. Maritime damage is typically related to sudden storms on the high seas. It is very rare, but it can happen, and Belle Escape cannot be held liable for damages and delays for which we have no control.

Items Which Cannot be Returned:

Furniture or decor that is made upon order (noted in product descriptions)
Items discounted for final sale
Custom order merchandise (made in the finish of your choice)
Clearance items with discounts over 25% off
One-of-a-Kind Antiques

Please note that shipping is NOT refundable.

Belle Escape will not accept ANY returns or exchanges after 30 days (determined from the date you received the merchandise) for ANY reason.

Items Made Upon Order

Items made upon order in the finish or size of your choice cannot be returned under any circumstances. Because we do not stock these items and they have been ordered especially for you, they can not be canceled or returned. We initiate the production process within three days of placing your order and pay to make it upfront, so custom orders cannot be canceled. Custom orders made at the finish of your choice are based on the color you choose, but each piece is made by hand, so variations should be expected. No two custom items will ever look alike. If you select the color shown, it will be based on that color but will never look exactly like the original. Depending on the item, custom orders take 14-20 weeks to produce and ship. If you have any questions about items made upon order, please email our Customer Care team at customerservice@BelleEscape.com.

Damages

Damages are rare as our items are very well packed. But please inspect your items upon delivery. If an item is damaged, this must be noted on the delivery invoice, and we will need photos of the broken item and box. IF AN ITEM IS DAMAGED, DO NOT ACCEPT IT from the delivery company. If damaged items are accepted with White Glove Delivery, the DAMAGE MUST BE NOTED ON THE DELIVERY RECEIPT, AND THE RESOLUTION IS A REPAIR, NOT A REPLACEMENT. IF YOU ACCEPT AN ITEM WITH DAMAGE, YOU AGREE THAT YOU ACCEPT IT AS IS WITH THE UNDERSTANDING THAT WE WILL REPAIR IT TO THE BEST OF OUR ABILITY ONE TIME. ANY FURTHER REPAIRS WILL BE YOUR RESPONSIBILITY.

In the event that the box is dropped off without your signature, DAMAGES MUST BE REPORTED WITHIN 24 HOURS of the delivery. Our products are handmade, and colors and textures will vary. Therefore, VARIATIONS IN COLORS AND TEXTURES ARE NOT CONSIDERED DAMAGE. Contact us immediately about the damage and email the photos to info@belleescape.com. If the damage is reported within 24 hours and/or the damage is noted on the delivery form, Belle Escape will arrange for the damaged item to be picked up and a new one to be delivered to you as quickly as possible. Once a furniture item is accepted in good condition, Belle Escape is not responsible for any damage that occurs while the piece is in your possession. All items pass a quality inspection before they ship, and when you accept an item, it is now in your care. Any damage or breakage that happens while the furniture is in your care is your responsibility.

Faux Bois Items Cannot be Returned

Our faux bois items all come with natural hairline cracks that occur and are part of the natural beauty and uniqueness of each concrete piece. These are part of the natural curing process of concrete, but they do not affect durability or structural integrity because of the steel frame underneath. Faux bois item will arrive with some hairline cracks and cannot be returned "as damaged," as this is natural. Also, due to the crate shipping method, faux bois items cannot be returned.

Order Cancelations

We reserve the right to cancel any order, including orders for discontinued items, items priced at zero by accident, items that cannot be reasonably delivered to the shipping address, or for any legitimate reason. By agreeing to these terms, users, as reasonable adults, understand this.

Non-custom orders may be canceled within 24 hours for a full refund. An order must be canceled BEFORE it ships, which is usually 2-7 days after it is placed. Once an item ships, an order can be canceled or refused, but shipping both ways, plus a restocking fee, will be deducted from the original amount paid.

Coupons

Coupons can be used during the active period. Two coupons cannot be combined. Coupons cannot be used on sale items. Designers and the Trade with an existing discount cannot combine a coupon with their discount. However, if we have an active coupon for more than their discount, they can use that instead, but must call in to place an order. If a coupon is combined with a Designer or Trade discount or a sale price, that discount will be taken off and charged to the order.

Coupons and Trade Discounts do not apply to custom items made upon order, customized items, or one-of-a-kind French antiques.

Distressed black metal chair with 'Vous Etes Ici' and fleur-de-lis, French country style dining furniture

Black Metal French Words Chairs - Pair - Belle Escape

French Fleur de Lys Black Metal Cafe Chairs

$995.00

Quick Ship

Woven wicker wall sconce with gold scalloped backplate, coastal boho lighting fixture

French Floral-Shaped Wall Sconce

$633.60

Quick Ship

Elegant French country coffee table with ornate carvings and turned legs, perfect for shabby chic or farmhouse decor

French Florette Coffee Table

$2,495.00

French Glam Bracket Console Shelf

$1,675.00

Quick Ship

Hand-carved wooden extension dining table with ornate legs, French country style furniture

French Gothic Revival Oak Extension Dining Table, Circa 1910

$4,395.00

Quick Ship

Dark wood French country coffee table with fluted legs and distressed finish

Elegant traditional dining room with crystal chandelier, gray upholstered chair, dark wood table, and abstract wall art

French Grandeur Dining Table

From $3,995.00

Quick Ship

French Gray Blue Gustavian Curved Chest

$2,675.00

Quick Ship

French Gray Bastille Arm Chair - Belle Escape

French Gray Linen Armchair

$2,495.00

French Gray Linen Settee

$3,590.00

Quick Ship

French Gray Linen Sofa

$3,950.00

Quick Ship

French country loveseat with gray upholstery and distressed wood frame, perfect for shabby chic or farmhouse decor

Grey French country loveseat with distressed wood frame and plush cushions

French Gray Louis Settee

$3,290.00

Quick Ship

French country sofa with gray linen upholstery and distressed wood frame, perfect for shabby chic or farmhouse decor

Modern Gray French Louis Sofa - Belle Escape

French Gray Louis Sofa

$4,295.00

Quick Ship

Large Gray Maison Tufted Ottoman with gray oak cabriol legs- Belle Escape

Large Gray Maison Tufted Ottoman - Belle Escape

French Gray Maison Large Tufted Ottoman

$2,295.00

Quick Ship

Curvy Top Maison Love Chair with gray linen fabric and cabriole legs - Belle Escape

Curvy Top Maison Love Chair - Belle Escape

French Gray Maison Love Chair

$2,750.00

French Gray Maison Settee

$3,530.00

Grey French country sofa with distressed wood frame and plush cushions, perfect for shabby chic or farmhouse decor

French Gray Maison Sofa

$4,490.00

Quick Ship

Gray Maison Tufted Ottoman - Belle Escape

French Gray Maison Tufted Ottoman

$1,990.00

Quick Ship

Elegant gray tufted sofa with ornate carved wood base, French country style

French Gray Rococo Sofa Bench

$5,190.00

Quick Ship

Green velvet tufted dining chair with distressed wood frame, French country style

French Green Velvet Tufted Louis Side Chair

From $1,375.00

Quick Ship

Rustic wooden sideboard with carved geometric panels, farmhouse style storage cabinet

French Grey 6-Door Farmhouse Sideboard

$5,695.00

Quick Ship

Rustic farmhouse dining table with distressed gray finish and carved trestle legs, perfect for French country or shabby chic decor

French Indoor/Outdoor Dining Table

$5,795.00

Quick Ship

French country armchair with dark wood frame, beige upholstery, and cream cushion, perfect for shabby chic or farmhouse decor

French Jute Burlap Stained Louis Accent Chair

$3,795.00

French country armchair with distressed white frame and beige upholstery, shabby chic style

Elegant French country armchair with cream upholstery and distressed white frame, perfect for shabby chic or farmhouse decor

French Jute Cream Louis Accent Chair

$3,695.00

French vintage label pillow in shabby chic style, natural linen with antique typography design

French Label Linen Pillow

$308.00

Quick Ship

Elegant French country dining chairs with ornate carved legs and nailhead trim, upholstered in neutral fabric.

French Linen Bianca Chair

From $1,475.00

Quick Ship

French country wooden bench with cream upholstered seat and back, farmhouse style furniture

La Creme Modern French Curved Bench - Belle Escape

French Linen Curved Back Bench

$3,475.00

Quick Ship

French country dining chair with light wood frame and cream upholstered seat and back

French Linen Curved Back Chair

From $1,595.00

Quick Ship

Rustic wooden bar stool with cream upholstered seat and back, farmhouse style

Curved Back Counter Stools - Belle Escape

French Linen Curved Back Stool

From $1,695.00

Quick Ship

French country armchair with striped linen upholstery and distressed wood frame

French Louis Blue Striped Dining Chairs - Belle Escape

French Louis Blue Striped Dining Armchair

From $1,595.00

Quick Ship

French country armchair with striped linen upholstery and carved wood frame

French country armchair with striped upholstery and carved wood frame

French Louis Blue Striped Khaki Armchair

$1,990.00

Elegant French country armchair with striped upholstery and carved wooden frame

French country armchair with blue stripe upholstery and distressed wood frame

French Louis Blue Striped Natural Armchair

$1,990.00

Blue Striped French Louis Settee - Belle Escape

French Louis Blue Striped Settee

$3,290.00

Striped French Louis Sofa - Belle Escape

French Louis Blue Striped Sofa

$4,190.00

Quick Ship

Elegant white French country Louis dining chair with oval back, upholstered seat, and distressed finish

Cream Round Back Medallion Side Chairs - Belle Escape

French Louis Creamy Gray Medallion Side Chair

From $1,295.00

Quick Ship

Elegant antique French country console table with carved details, two drawers, and lower shelf for entryway or hallway

French Louis Ornately Carved Buffet Table, Circa 1860

$5,995.00

Quick Ship

French Louis Red Striped Bench

$1,730.00

Quick Ship

French Louis Red Striped Dining Chair

From $1,595.00

Quick Ship

Red Striped French Louis Arm Chair - Belle Escape

French Louis Red Striped Khaki Armchair

$1,990.00

French Louis Red Striped Sofa

$4,190.00

Quick Ship

Elegant French country accent table with carved floral details and distressed gray finish

Distressed gray French country console table with carved details and elegant legs

French Louis Side Table with Carved Details, Circa 1900

$2,295.00

Quick Ship

Elegant French country dining chair with teal green velvet upholstery and rustic wood frame

French Louis Teal Velvet Back Chair

From $1,690.00

Quick Ship

Elegant oval ottoman with velvet cushion and distressed gray finish, French country style

French Louis Velvet Stool

$1,475.00

French country dining chair with distressed wood frame and taupe velvet upholstery

French Louis Velvet Taupe Dining Chair

From $1,395.00

Quick Ship

French country style upholstered bench with carved wood legs and neutral fabric seat

French Madeline Bench

$1,995.00

Tufted upholstered headboard with wooden frame, French country style

Maison curved tufted headboard with a natural wood frame - Belle Escape

French Maison Tufted Headboard

From $2,295.00

Quick Ship

Rustic French brown stain wooden bed frame with cane panel headboard and footboard, French country style

White French country cane bed with turned posts, shabby chic farmhouse style

French Manor Wooden Bed

From $3,495.00

Quick Ship

French Medallion Bar Stools

$2,776.00

French country bar stool with oval back, distressed wood frame, and cream upholstery

French country bar stools with oval back, distressed wood, and cream upholstery

French Medallion Counter Stool

From $1,595.00

DELIVERY IN THE CONTIGUOUS U.S.

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