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Shipping & Terms

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Shipping in the U.S.

While some of our products are shipped directly from Belle Escape via FedEx Ground, many are shipped directly from manufacturers via various ground or freight carriers. Shipping and delivery days are Monday through Friday, excluding holidays. For products that we don't stock, estimated shipping times are noted in the product description. Most In-stock furniture items will be shipped within one to two weeks of placing your order and should be received within 7 to 10 business days after shipping. Sometimes, shipping delays that are not within the control of Belle Escape occur. When you purchase an item from Belle Escape, we cannot guarantee a delivery date, as the shipping industry sometimes experiences backlogs and staff shortages that can delay delivery by days or sometimes weeks. By purchasing from us, you agree that you understand that delays can occur.

Many of our products, especially hand-painted furniture, are made to order and can take between 4 and 12 weeks to ship. Door-to-door shipping is free for furniture going to an address in the continental U.S.. This means your furniture will be delivered in boxes to the front of your home at no additional charge. If you want White Glove Service, select this option in the drop-down box next to your order item. Please note that "White Glove" service includes delivery on the first floor; for items going up a flight of stairs, please select "White Glove Delivery with Stairs". If you have multiple furniture items, please call us for an estimate so we can get you the most affordable price possible. Once an order is placed, we will confirm an estimated shipping timeframe with you via email.


Free Shipping Conditions

Free shipping only applies to the contiguous U.S. (excludes Alaska and Hawaii). Addresses that are "Remote" or accessible only by "Ferry" will incur an extra fee of $275 at the time of shipping. Addresses considered "Remote" by shipping carriers, which could mean in the mountains or countryside, will incur additional fees ($495 - $995). Belle Escape reserves the right to add extra fees for shipping when the piece is oversized and/or the address is outside of normal delivery areas. In this case, we will provide a Custom Quote.


White Glove Conditions

White Glove delivery includes 15 minutes of assembly. Some items, such as some beds, large cabinets with multiple pieces, and anything with a canopy, additional charges will apply for assembly. Standard White Glove Fees apply only to items that can be carried by two people into a home that is no more than 20-feet from the curb and with easy access through, and an elevator, or up a door or up a stairwell.

  • Additional fees will apply if your home is not easily accessible from the road (more than 20-feet from the truck).
  • Additional fees apply if an item requires more than two guys to get it up a stairwell.
  • Additional fees apply if a crane is required to get a piece into your home on a higher floor. 


Remote Location

There is a minimum additional fee of $395 for Remote locations. We cannot provide a pre-quote for this because the fee depends on the final weight of the item. You will be notified once the item is ready if the carrier applies a Remote Location fee. Remote locations include most cities in Montana, Wyoming, Idaho, North Dakota, South Dakota, and Alaska. Additionally, it encompasses remote areas in all states across the country. 


International Shipping 

Please contact us for international shipping quotes. Items shipped outside of the U.S. cannot be returned or canceled. If shipping damage occurs with the carrier, you are responsible for not accepting the item and filing a claim directly with the carrier.



Antiques 

Antique items are sold in their original condition. Antiques have natural cracks and aging effects. Antiques cannot be returned. All sales are final.



Returns

BelleEscape.com will happily offer you a refund on most items if you return those items (exceptions are listed below) in their original condition within 7 days of receipt. ALL returns must be shipped back in the original packaging. Please note that the color of an item may vary on your screen. If you choose to return an item due to the color or any other reason, you will be liable for outbound and return shipping, plus a restocking fee of 20%. Once the original item is returned, you will receive a credit for the item's full value, minus shipping costs and a 20% restocking fee. Please inspect your furniture upon arrival to determine if there are any damages. If you accept an item delivered via White Glove delivery, you are responsible for packing and shipping an item back within 7 days.

If you detect any damage, do not accept the delivery and note the damage on the delivery form. If your item is damaged during delivery, we will repair it. If a repair is not possible, we will replace it as quickly as possible if it is in stock, or we will file a claim, pick up the damaged item, and issue a refund once the claim is processed. If the box is dropped off, damages must be reported within 24 hours. In the event of special promotions or discounts, Belle Escape reserves the right to apply additional rules. Those rules will be posted on the relevant promotions pages at the time the offer is valid. Please call a customer care representative if you have any returns-related questions about these special offers.



Maritime Damage

Most of our furniture is shipped from Indonesia or South America. In rare instances, containers can get damaged in transit. If this happens, we will make the piece you ordered again and re-ship it as soon as it is ready. Maritime damage is typically related to sudden storms on the high seas. It is very rare, but it can happen, and Belle Escape cannot be held liable for damages and delays for which we have no control. 


Items Which Cannot be Returned:

  • Furniture or decor that is made upon order (noted in product descriptions)
  • Items discounted for final sale
  • Custom order merchandise (made in the finish of your choice)
  • Clearance items with discounts over 25% off
  • One-of-a-Kind Antiques

Please note that shipping is NOT refundable.

Belle Escape will not accept ANY returns or exchanges after 30 days (determined from the date you received the merchandise) for ANY reason.



Items Made Upon Order

Items made upon order in the finish or size of your choice cannot be returned under any circumstances. Because we do not stock these items and they have been ordered especially for you, they can not be canceled or returned. We initiate the production process within three days of placing your order and pay to make it upfront, so custom orders cannot be canceled. Custom orders made at the finish of your choice are based on the color you choose, but each piece is made by hand, so variations should be expected. No two custom items will ever look alike. If you select the color shown, it will be based on that color but will never look exactly like the original. Depending on the item, custom orders take 14-20 weeks to produce and ship. If you have any questions about items made upon order, please email our Customer Care team at customerservice@BelleEscape.com.


Damages

Damages are rare as our items are very well packed. But please inspect your items upon delivery. If an item is damaged, this must be noted on the delivery invoice, and we will need photos of the broken item and box. IF AN ITEM IS DAMAGED, DO NOT ACCEPT IT from the delivery company. If damaged items are accepted with White Glove Delivery, the DAMAGE MUST BE NOTED ON THE DELIVERY RECEIPT, AND THE RESOLUTION IS A REPAIR, NOT A REPLACEMENT. IF YOU ACCEPT AN ITEM WITH DAMAGE, YOU AGREE THAT YOU ACCEPT IT AS IS WITH THE UNDERSTANDING THAT WE WILL REPAIR IT TO THE BEST OF OUR ABILITY ONE TIME. ANY FURTHER REPAIRS WILL BE YOUR RESPONSIBILITY. 

In the event that the box is dropped off without your signature, DAMAGES MUST BE REPORTED WITHIN 24 HOURS of the delivery. Our products are handmade, and colors and textures will vary.  Therefore, VARIATIONS IN COLORS AND TEXTURES ARE NOT CONSIDERED DAMAGE. Contact us immediately about the damage and email the photos to info@belleescape.com. If the damage is reported within 24 hours and/or the damage is noted on the delivery form, Belle Escape will arrange for the damaged item to be picked up and a new one to be delivered to you as quickly as possible. Once a furniture item is accepted in good condition, Belle Escape is not responsible for any damage that occurs while the piece is in your possession. All items pass a quality inspection before they ship, and when you accept an item, it is now in your care. Any damage or breakage that happens while the furniture is in your care is your responsibility.

Faux Bois Items Cannot be Returned

Our faux bois items all come with natural hairline cracks that occur and are part of the natural beauty and uniqueness of each concrete piece. These are part of the natural curing process of concrete, but they do not affect durability or structural integrity because of the steel frame underneath. Faux bois item will arrive with some hairline cracks and cannot be returned "as damaged," as this is natural. Also, due to the crate shipping method, faux bois items cannot be returned.

Order Cancelations

We reserve the right to cancel any order, including orders for discontinued items, items priced at zero by accident, items that cannot be reasonably delivered to the shipping address, or for any legitimate reason. By agreeing to these terms, users, as reasonable adults, understand this. 

Non-custom orders may be canceled within 24 hours for a full refund. An order must be canceled BEFORE it ships, which is usually 2-7 days after it is placed. Once an item ships, an order can be canceled or refused, but shipping both ways, plus a restocking fee, will be deducted from the original amount paid. 


Coupons

Coupons can be used during the active period. Two coupons cannot be combined. Coupons cannot be used on sale items. Designers and the Trade with an existing discount cannot combine a coupon with their discount. However, if we have an active coupon for more than their discount, they can use that instead, but must call in to place an order. If a coupon is combined with a Designer or Trade discount or a sale price, that discount will be taken off and charged to the order. 

Coupons and Trade Discounts do not apply to custom items made upon order, customized items, or one-of-a-kind French antiques.

Products

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French Country Round Urn Table - Belle EscapeFrench Country Round Urn Table
French Country Round Urn Table Sale price$3,275.00
French Country Royal Curio CabinetFrench Country Royal Curio Cabinet
French Country Royal Curio Cabinet Sale price$1,995.00
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French Country Striped Upholstered Sofa
French Country Striped Upholstered Sofa Sale price$4,295.00
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French Country Tufted Linen Dining Chair with Nailhead TrimFrench Country Tufted Linen Dining Chair with Nailhead Trim
French Country Tufted Linen Dining Chair with Nailhead Trim Sale priceFrom $1,645.00
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French Country Tufted Round OttomanFrench Country Tufted Round Ottoman
French Country Tufted Round Ottoman Sale price$1,975.00
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French Country Upholstered Ladder Back Dining ArmchairFrench Country Upholstered Ladder Back Dining Armchair
French Country Upholstered Ladder Back Dining Armchair Sale priceFrom $1,395.00
French Country Walnut Buffet - Belle EscapeFrench Country Walnut Buffet - Belle Escape
French Country Walnut Buffet Sale price$3,959.00
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French Country Walnut Inlaid CommodeFrench Country Walnut Inlaid Commode
French Country Walnut Inlaid Commode Sale price$6,995.00
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French Country Walnut Wood Side CabinetFrench Country Walnut Wood Side Cabinet
French Country Walnut Wood Side Cabinet Sale price$3,115.00
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French Country Wire Mesh CabinetFrench Country Wire Mesh Cabinet
French Country Wire Mesh Cabinet Sale price$7,995.00
French Country Wood Top Drop Leaf Dining TableFrench Country Wood Top Drop Leaf Dining Table
French Country Wood Top Drop Leaf Dining Table Sale price$4,495.00
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French Country Wood Trumeau MirrorFrench Country Wood Trumeau Mirror
French Country Wood Trumeau Mirror Sale price$1,195.00
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French Cream Natural Side ChairFrench Cream Natural Side Chair
French Cream Natural Side Chair Sale priceFrom $1,050.00
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French Cream Painted Chloe Chest - Belle EscapeFrench Cream Painted Chloe Chest - Belle Escape
French Cream Painted Chloe Chest Sale price$3,495.00
French Creme Louis Sofa - Belle EscapeFrench Creme Louis Sofa - Belle Escape
French Creme Louis Sofa Sale price$3,790.00
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French Crown HeadboardFrench Crown Headboard
French Crown Headboard Sale priceFrom $1,995.00
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French Crown Regal King Bed
French Crown Regal King Bed Sale price$4,795.00
French Curved Top French HeadboardFrench Curved Top French Headboard
French Curved Top French Headboard Sale priceFrom $1,995.00
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French Curvy Top Bed - Belle EscapeFrench Curvy Top Bed
French Curvy Top Bed Sale priceFrom $5,995.00
French Dejeuner Coffee TableFrench Dejeuner Coffee Table
French Dejeuner Coffee Table Sale priceFrom $3,295.00
French Dejeuner Dining Table - Belle EscapeFrench Dejeuner Dining Table
French Dejeuner Dining Table Sale priceFrom $3,495.00
French Dejeuner Rectangular Coffee TableFrench Dejeuner Rectangular Coffee Table
French Dejeuner Rectangular Coffee Table Sale priceFrom $3,475.00
French Dejeuner Rectangular Dining TableFrench Dejeuner Rectangular Dining Table
French Dejeuner Rectangular Dining Table Sale priceFrom $4,295.00
French Demilune Beige Wall ConsoleFrench Demilune Beige Wall Console
French Demilune Beige Wall Console Sale price$1,950.00
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French Demilune Wall ConsoleFrench Demilune Wall Console
French Demilune Wall Console Sale price$1,950.00
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French Distressed Door Cabinet, Circa 1870French Distressed Door Cabinet, Circa 1870
French Distressed Door Cabinet, Circa 1870 Sale price$5,990.00
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French Elise Wood Top Dining Table - Belle EscapeFrench Elise Wood Top Dining Table - Belle Escape
French Elise Wood Top Dining Table Sale price$3,295.00
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French Farm Chic Lounge Chair - Belle EscapeFrench Farm Chic Lounge Chair - Belle Escape
French Farm Chic Lounge Chair Sale price$3,590.00
French Farmhouse Gray Ornate ChestFrench Farmhouse Gray Ornate Chest
French Farmhouse Gray Ornate Chest Sale price$3,995.00
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French Farmhouse Oval Dining Table - Belle EscapeFrench Farmhouse Oval Dining Table - Belle Escape
French Farmhouse Oval Dining Table Sale priceFrom $3,695.00
French Farmhouse Trestle Dining Table, Circa 1920French Farmhouse Trestle Dining Table, Circa 1920
French Farmhouse Trestle Dining Table, Circa 1920 Sale price$6,495.00
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French Farmhouse Wire Door Cabinet - Belle EscapeFrench Farmhouse Wire Door Cabinet
French Farmhouse Wire Door Cabinet Sale price$5,290.00
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French Finishes - Belle Escape
French Finishes Sale price$12.00
French Floral-Shaped Wall SconceFrench Floral-Shaped Wall Sconce
French Floral-Shaped Wall Sconce Sale price$633.60
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French Florette Coffee Table - Belle EscapeFrench Florette Coffee Table - Belle Escape
French Florette Coffee Table Sale price$2,495.00
French Gilded Ornate Wall Mirror
French Gilded Ornate Wall Mirror Sale price$1,495.00
French Glam Bracket Console Shelf - Belle Escape
French Glam Bracket Console Shelf Sale price$1,575.00
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French Gothic Revival Oak Extension Dining Table, Circa 1910French Gothic Revival Oak Extension Dining Table, Circa 1910
French Gothic Revival Oak Extension Dining Table, Circa 1910 Sale price$4,395.00
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French Grandeur Dining Table - Belle EscapeFrench Grandeur Dining Table
French Grandeur Dining Table Sale priceFrom $3,995.00
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French Gray Annette Side Chairs - Belle EscapeFrench Gray Annette Side Chairs - Belle Escape
French Gray Annette Side Chairs Sale price$2,480.00
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French Gray Bastille Arm Chair - Belle EscapeFrench Gray Bastille Arm Chair - Belle Escape
French Gray Bastille Arm Chair Sale price$2,495.00
French Gray Blue Gustavian Curved Chest
French Gray Blue Gustavian Curved Chest Sale price$2,675.00
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French Gray Blue Turned Leg Coffee TableFrench Gray Blue Turned Leg Coffee Table
French Gray Blue Turned Leg Coffee Table Sale price$7,295.00
French Gray Linen Settee - Belle EscapeFrench Gray Linen Settee - Belle Escape
French Gray Linen Settee Sale price$3,590.00
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French Gray Linen Sofa - Belle EscapeFrench Gray Linen Sofa - Belle Escape
French Gray Linen Sofa Sale price$3,950.00
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French Gray Maison Settee - Belle EscapeFrench Gray Maison Settee - Belle Escape
French Gray Maison Settee Sale price$3,530.00
French Gray Maison Sofa - Belle EscapeFrench Gray Maison Sofa - Belle Escape
French Gray Maison Sofa Sale price$4,490.00
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French Gray Oak Louis XVI Side ChairsFrench Gray Oak Louis XVI Side Chairs
French Gray Oak Louis XVI Side Chairs Sale price$1,405.00

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