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Shipping & Terms

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Shipping in the U.S.

While some of our products are shipped directly from Belle Escape via Fedex Ground, many of them are shipped directly from the manufacturers via various ground or freight carriers. Shipping and delivery days are Monday through Friday, excluding holidays. For products that we do not stock, estimated shipping times are noted in the product descriptions. Most In-stock furniture items will be shipped within one to two weeks of placing an order and should be received within 7 to 10 business days after it ships. Sometimes shipping delays occur that are not within the control of Belle Escape. When you purchase an item from Belle Escape, we can in no way guarantee a delivery date as the shipping industry sometimes experiences backlogs and staff shortages that can push back the delivery date by days or sometimes weeks. By purchasing from us, you agree that you understand that delays can occur.

Many of our products, especially the hand-painted furniture, are made upon order and can take from four to 12 weeks to ship. For furniture going to an address in the continental U.S., door front shipping is "Free". This means that your furniture will be delivered in boxes to the front of your home at no additional charge. If you desire White Glove Service, you can choose this option in the drop-down box next to the item you are ordering. Please note that "White Glove" service includes delivery on the first floor; for items going up a flight of stairs, please select "White Glove Delivery with Stairs". If you have multiple furniture items, please call us for an estimate so that we can get you the most affordable price possible. Once an order is placed, we will confirm an estimated shipping timeframe with you via email.

Free Shipping Conditions

Free shipping applies to the contiguous U.S. only (excludes Alaska and Hawaii). Addresses that are "Remote" or accessible only by "Ferry" will incur an extra fee of $275 at the time of shipping. Addresses which are considered "Remote" by shipping carriers, which could mean in the mountains or countryside, will incur an additional fees ($495 - $995). Belle Escape reserve the right add additional fees for shipping when the piece is oversized and/or the address is outside of normal delivery areas. In this case, we will provide a Custom Quote.


White Glove Conditions

White Glove delivery includes 15 minutes of assembly. Some items, such as some beds, large cabinets with multiple pieces, and anything with a canopy, additional charges will apply for assembly. Standard White Glove Fees apply only to items that can be carried by two people into a home that is no more than 20-feet from the curb and with easy access through, and an elevator, or up a door or up a stairwell.

  • Additional fees will apply if your home is not easily accessible from the road (more than 20-feet from the truck).
  • Additional fees apply if an item requires more than two guys to get it up a stairwell.
  • Additional fees apply if a crane is required to get a piece into your home on a higher floor. 

Remote Location

There is a minimum $295 additional fee for Remote locations. We cannot pre-quote this because the fee depends upon the final weight of the item. You will be notified once the item is ready if the carrier applies a Remote Location fee.

International Shipping 

Please contact us for international shipping quotes. Items shipped outside of the U.S. cannot be returned or canceled. If shipping damage occurs with the carrier, you are responsible for not accepting the item and filing a claim directly with the carrier.

Antiques 

Antique items are sold in their original condition. Antiques have natural cracks and aging effects. Antiques cannot be returned. All sales are final.

Returns

BelleEscape.com will happily offer you a refund on most items if you return those items (exceptions are listed below) in their original condition within 7 days of receipt. ALL returns must be shipped back in the original packaging. Please note that the color of an item may vary on your screen. If you choose to return an item due to the color or any reason, you will be liable for outbound and return shipping, plus a restocking fee of 20%. Once the original item is returned, you will receive a CREDIT for the amount of the item, excluding shipping costs and a 20% restocking fee. Please inspect your furniture upon arrival to determine if there are any damages. If you detect any damage, do not accept the delivery and note the damage on the delivery form. If your item is damaged during delivery, we will repair it. If a repair is not possible, we will replace it as quickly as possible. If the box is dropped off, damages must be reported within 24 hours. In the event of special promotions or discounts, Belle Escape reserves the right to apply additional rules. Those rules will be posted on the relevant promotions pages at the time the offer is valid. Please call a customer care representative if you have any returns-related questions that are associated with these special offers.

Maritime Damage

Most of our furniture is shipped from Indonesia or South America. In rare instances, containers can get damaged in transit. If this happens, we will make the piece you ordered again and re-ship it as soon as it is ready. Maritime damage is typically related to sudden storms on the high seas. It is very rare, but it can happen and Belle Escape cannot be held liable for damages and delays for which we have no control. 

Items Which Cannot be Returned:

  • Furniture or decor that is made upon order (noted in product descriptions)
  • Items discounted for final sale
  • Custom order merchandise (made in the finish of your choice)
  • Clearance items with discounts over 25% off
  • One of a Kind Antiques

Please note that shipping is NOT refundable.

Belle Escape will not accept ANY returns or exchanges after 30 days (determined from the date you received the merchandise) for ANY reason.

Items Made Upon Order

There are no returns on hand-painted furniture as these items are made for you upon order. Because we do not stock these items and they have been ordered especially for you, they can not be canceled or returned. We initiate the production process within three days of your order being placed and pay to have it made upfront, so custom orders cannot be canceled. Custom orders take between 14-20 weeks to produce and ship, depending upon the item. If you have any questions about items made upon order, please email our Customer Care team at customerservice@BelleEscape.com.

Damages

Damages are rare as our items are very well packed. But please inspect your items upon delivery. If an item is damaged, this must be noted on the delivery invoice and we will need photos of the broken item and box. IF AN ITEM IS DAMAGED, DO NOT ACCEPT IT from the delivery company. If damaged items are accepted with White Glove Delivery, the DAMAGE MUST BE NOTED ON THE DELIVERY RECEIPT AND THE RESOLUTION IS A REPAIR, NOT A REPLACEMENT. In the event that the box is dropped off without your signature, DAMAGES MUST BE REPORTED WITHIN 24 HOURS of the delivery. Please note that our products are handmade, and colors and textures will vary.  Therefore, VARIATIONS IN COLORS AND TEXTURES ARE NOT CONSIDERED DAMAGE. Contact us immediately about the damage and email the photos of the damage to info@belleescape.com. If the damage is reported within 24 hours and/or the damage is noted on the delivery form, Belle Escape will arrange for the damaged item to be picked up and a new one to be delivered to you as quickly as possible. Once a furniture item is accepted in good condition, Belle Escape is not responsible for any damage that occurs while the piece is in your possession. All items pass a quality inspection before they ship, and when you accept aan item, it is now in your care. Any damage or breakage that happens while the furniture item is in you care is your responsiblity.

 

Order Cancelations

We reserve the right to cancel any order, including orders for items that have been discontinued, items priced at zero by accident, items that cannot be reasonably delivered to the shipping address, or for any legitimate reason. By agreeing to these terms, users, as reasonable adults, understand this. 

Non-custom orders may be canceled within 24 hours for a full refund. An order must be canceled BEFORE it ships, which is usually 2-7 days after an order is placed. Once an item ships, an order can be canceled or refused, but shipping both ways, plus a restocking fee will be deducted from the original amount paid. 

Coupons

Coupons can be used during the active time period. Two coupons cannot be combined. Coupons cannot be used on sale items. Designers and the Trade with an existing discount cannot combine a coupon with their discount. However, if we have an active coupon out for more than their discount, they can use that instead but must call in to place an order. In the event that a coupon is combined with a Designer or Trade discount or Sale price, that discount will be taken off and charged to the order. 

Coupons and Trade Discounts do not apply to items made upon order, customized items, or one-of-a-kind French antiques.

Article: Finding the Perfect Dining Table

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Finding the Perfect Dining Table - Belle Escape
dining room tables

Finding the Perfect Dining Table

With fall in the air and the holidays just around the bend, it's that time of year to plan for bountiful meals around the dining table with family and friends.  Finding the perfect dining table for your home is a matter of style, size and functionality. Whether you choose a round pedestal table, a long French country table or an artistically painted table depends upon your design sensibilities, how many people will be using the table and for what purpose.
Round Pedestal Dining Tables
White Round pedestal dining table
photo credit: Benjamin Moore
Round pedestal tables provide a more intimate setting for a smaller group of family or friends. It facilitates conversation and makes it easy to have the food within everyone's reach. A perfect choice for cozy dining.
scroll border round pedestal table rustic wood top pedestal table white french round pedestal table
French Carved Stretcher Tables
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Carved to perfection, these French Country charmers are loaded with character and beauty. Trestle tables are known for detail, strength, design and integrity. Create a warm, yet elegant dining experience with a French carved stretcher table.
french country carved wood dining table french farmhouse scroll stretcher table  rustic french country dining table
Double Pedestal Dining Tables
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photo credit: House of Turquoise
Double pedestal tables are elegant and feature fancy pedestals on a table large enough for the entire family to enjoy. With a carved urn design, these tables are classically French and always add a touch of class to your dining room.
weathered scroll dining table white painted double pedestal dining table  rustic wood trestle dining table
Painted Dining Tables
Screen Shot 2014-06-19 at 7.13.46 PM
photo credit Home Bunch
Painted dining tables are quintessential expression pieces. They are a reflection of your personality and unique style, plus a way to add whimsy and color to your home. Painted tables can often be finished in the color of your choice and many come with artistic motifs that give them extra character and charm.
black scroll pedestal dining table unique painted pedestal dining table  wood top painted pedestal table
Family Feasting Tables
rustic dining tables
photo credit: Places in the Home
French Provencial Farmhouse tables with reclaimed rustic planks are some of the most minimal, yet durable tables you can find. Filled with old world charm, these tables are perfect for large family holiday meals and are sure to become beloved family heirloom pieces.
old world double pedestal dining table white distressed french farmhouse dining table  farmhouse dining tables
Uniquely Designed Tables
unique base dining table
photo credit: West Elm on Pinterest
For the artistically inclined with a magnetic attraction to things that are a bit different, picking a table with unusual design features is de rigeur. These tables with unique shapes, bases and embellishments are perfect for adding pizzazz to any home.
unique painted french country tables french round scroll pedestal table  baroque table
The dining table is truly the heart of the home where all members of the household meet at the end of the day to share stories and precious moments together. It can be the most utilized piece of furniture in your household, serving not only as a place to eat, but also as a place to play games, do homework, work on art projects and much more. Find the perfect dining table to make your home warm and welcoming for family and friends this, now and for years to come.

Written by belle

Read more

French Arm Chairs - Timeless and Fabulous - Belle Escape
French armchairs

French Arm Chairs - Timeless and Fabulous

French upholstered arm chairs have been "en vogue" since the time of Louis XV. Prior to that time, arm chairs were primarily made from wood and designed with erect backs. But the Renaissance period...

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Painted Sideboards and Buffets with Flair - Belle Escape
Buffets

Painted Sideboards and Buffets with Flair

Add a dash of color and flair to your dining room with a whimsical painted sideboard or buffet. Sideboards and buffets are made to store dishware, linens, silverware and other dining essentials. No...

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