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Shipping & Terms

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Shipping in the U.S.

While some of our products are shipped directly from Belle Escape via FedEx Ground, many are shipped directly from manufacturers via various ground or freight carriers. Shipping and delivery days are Monday through Friday, excluding holidays. For products that we don't stock, estimated shipping times are noted in the product description. Most In-stock furniture items will be shipped within one to two weeks of placing your order and should be received within 7 to 10 business days after shipping. Sometimes shipping delays occur that are not within the control of Belle Escape. When you purchase an item from Belle Escape, we cannot guarantee a delivery date, as the shipping industry sometimes experiences backlogs and staff shortages that can delay delivery by days or sometimes weeks. By purchasing from us, you agree that you understand that delays can occur.

Many of our products, especially the hand-painted furniture, are made to order and can take between 4 and 12 weeks to ship. For furniture going to an address in the continental U.S., door-to-door shipping is free. This means that your furniture will be delivered in boxes to the front of your home at no additional charge. If you want White Glove Service, you can select this option in the drop-down box next to the item you're ordering. Please note that "White Glove" service includes delivery on the first floor; for items going up a flight of stairs, please select "White Glove Delivery with Stairs". If you have multiple furniture items, please call us for an estimate so that we can get you the most affordable price possible. Once an order is placed, we will confirm an estimated shipping timeframe with you via email.

Free Shipping Conditions

Free shipping applies to the contiguous U.S. only (excludes Alaska and Hawaii). Addresses that are "Remote" or accessible only by "Ferry" will incur an extra fee of $275 at the time of shipping. Addresses which are considered "Remote" by shipping carriers, which could mean in the mountains or countryside, will incur an additional fees ($495 - $995). Belle Escape reserve the right add additional fees for shipping when the piece is oversized and/or the address is outside of normal delivery areas. In this case, we will provide a Custom Quote.


White Glove Conditions

White Glove delivery includes 15 minutes of assembly. Some items, such as some beds, large cabinets with multiple pieces, and anything with a canopy, additional charges will apply for assembly. Standard White Glove Fees apply only to items that can be carried by two people into a home that is no more than 20-feet from the curb and with easy access through, and an elevator, or up a door or up a stairwell.

  • Additional fees will apply if your home is not easily accessible from the road (more than 20-feet from the truck).
  • Additional fees apply if an item requires more than two guys to get it up a stairwell.
  • Additional fees apply if a crane is required to get a piece into your home on a higher floor. 

Remote Location

There is a minimum $295 additional fee for Remote locations. We cannot pre-quote this because the fee depends upon the final weight of the item. You will be notified once the item is ready if the carrier applies a Remote Location fee.

International Shipping 

Please contact us for international shipping quotes. Items shipped outside of the U.S. cannot be returned or canceled. If shipping damage occurs with the carrier, you are responsible for not accepting the item and filing a claim directly with the carrier.

Antiques 

Antique items are sold in their original condition. Antiques have natural cracks and aging effects. Antiques cannot be returned. All sales are final.

Returns

BelleEscape.com will happily offer you a refund on most items if you return those items (exceptions are listed below) in their original condition within 7 days of receipt. ALL returns must be shipped back in the original packaging. Please note that the color of an item may vary on your screen. If you choose to return an item due to the color or any reason, you will be liable for outbound and return shipping, plus a restocking fee of 20%. Once the original item is returned, you will receive a CREDIT for the amount of the item, excluding shipping costs and a 20% restocking fee. Please inspect your furniture upon arrival to determine if there are any damages. If you detect any damage, do not accept the delivery and note the damage on the delivery form. If your item is damaged during delivery, we will repair it. If a repair is not possible, we will replace it as quickly as possible. If the box is dropped off, damages must be reported within 24 hours. In the event of special promotions or discounts, Belle Escape reserves the right to apply additional rules. Those rules will be posted on the relevant promotions pages at the time the offer is valid. Please call a customer care representative if you have any returns-related questions that are associated with these special offers.

Maritime Damage

Most of our furniture is shipped from Indonesia or South America. In rare instances, containers can get damaged in transit. If this happens, we will make the piece you ordered again and re-ship it as soon as it is ready. Maritime damage is typically related to sudden storms on the high seas. It is very rare, but it can happen and Belle Escape cannot be held liable for damages and delays for which we have no control. 

Items Which Cannot be Returned:

  • Furniture or decor that is made upon order (noted in product descriptions)
  • Items discounted for final sale
  • Custom order merchandise (made in the finish of your choice)
  • Clearance items with discounts over 25% off
  • One of a Kind Antiques

Please note that shipping is NOT refundable.

Belle Escape will not accept ANY returns or exchanges after 30 days (determined from the date you received the merchandise) for ANY reason.

Items Made Upon Order

There are no returns on hand-painted furniture as these items are made for you upon order. Because we do not stock these items and they have been ordered especially for you, they can not be canceled or returned. We initiate the production process within three days of your order being placed and pay to have it made upfront, so custom orders cannot be canceled. Custom orders take between 14-20 weeks to produce and ship, depending upon the item. If you have any questions about items made upon order, please email our Customer Care team at customerservice@BelleEscape.com.


Damages

Damages are rare as our items are very well packed. But please inspect your items upon delivery. If an item is damaged, this must be noted on the delivery invoice and we will need photos of the broken item and box. IF AN ITEM IS DAMAGED, DO NOT ACCEPT IT from the delivery company. If damaged items are accepted with White Glove Delivery, the DAMAGE MUST BE NOTED ON THE DELIVERY RECEIPT AND THE RESOLUTION IS A REPAIR, NOT A REPLACEMENT. In the event that the box is dropped off without your signature, DAMAGES MUST BE REPORTED WITHIN 24 HOURS of the delivery. Please note that our products are handmade, and colors and textures will vary.  Therefore, VARIATIONS IN COLORS AND TEXTURES ARE NOT CONSIDERED DAMAGE. Contact us immediately about the damage and email the photos of the damage to info@belleescape.com. If the damage is reported within 24 hours and/or the damage is noted on the delivery form, Belle Escape will arrange for the damaged item to be picked up and a new one to be delivered to you as quickly as possible. Once a furniture item is accepted in good condition, Belle Escape is not responsible for any damage that occurs while the piece is in your possession. All items pass a quality inspection before they ship, and when you accept aan item, it is now in your care. Any damage or breakage that happens while the furniture item is in you care is your responsiblity.

 

Order Cancelations

We reserve the right to cancel any order, including orders for items that have been discontinued, items priced at zero by accident, items that cannot be reasonably delivered to the shipping address, or for any legitimate reason. By agreeing to these terms, users, as reasonable adults, understand this. 

Non-custom orders may be canceled within 24 hours for a full refund. An order must be canceled BEFORE it ships, which is usually 2-7 days after an order is placed. Once an item ships, an order can be canceled or refused, but shipping both ways, plus a restocking fee will be deducted from the original amount paid. 

Coupons

Coupons can be used during the active time period. Two coupons cannot be combined. Coupons cannot be used on sale items. Designers and the Trade with an existing discount cannot combine a coupon with their discount. However, if we have an active coupon out for more than their discount, they can use that instead but must call in to place an order. In the event that a coupon is combined with a Designer or Trade discount or Sale price, that discount will be taken off and charged to the order. 

Coupons and Trade Discounts do not apply to items made upon order, customized items, or one-of-a-kind French antiques.

New - Belle Escape

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Checkout the new furniture, decor, and lighting items at Belle Escape.

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French Medallion Counter Stools - Pair - Belle EscapeFrench Medallion Counter Stools - Pair - Belle Escape
Natural French Medallion Counter Stool Sale priceFrom $1,495.00
Modern Woven Rattan Dining ChairModern Woven Rattan Dining Chair
Modern Woven Rattan Dining Chair Sale priceFrom $775.00
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Natural Linen Slipcovered ChairNatural Linen Slipcovered Chair
Natural Linen Slipcovered Chair Sale priceFrom $1,295.00
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French Rose Velvet Tufted ChairFrench Rose Velvet Tufted Chair
French Rose Velvet Tufted Chair Sale priceFrom $1,375.00
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French Country Striped Upholstered Sofa
French Country Striped Upholstered Sofa Sale price$4,295.00
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Aviator Aluminum Trunk Coffee TableAviator Aluminum Trunk Coffee Table
Aviator Aluminum Trunk Coffee Table Sale price$3,395.00
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Oak Parquet Glass Front Display Cabinet
Oak Parquet Glass Front Display Cabinet Sale price$3,295.00
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Weathered Oak Three Drawer NightstandWeathered Oak Three Drawer Nightstand
Weathered Oak Three Drawer Nightstand Sale price$1,895.00
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Cozy Natural Tufted Slipcover Sofa
Cozy Natural Tufted Slipcover Sofa Sale price$4,995.00
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Antique Natural Linen Tufted BenchAntique Natural Linen Tufted Bench
Antique Natural Linen Tufted Bench Sale price$1,795.00
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Tufted Upholstered Ottoman with Carved Wooden Legs
Tufted Upholstered Ottoman with Carved Wooden Legs Sale price$1,775.00
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Tufted Gray Wooden Legs Accent Chair
Tufted Gray Wooden Legs Accent Chair Sale price$1,595.00
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Petite White Scroll Accent StoolPetite White Scroll Accent Stool
Petite White Scroll Accent Stool Sale price$1,195.00
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Elegant Curvy Wood Base Bench
Elegant Curvy Wood Base Bench Sale price$3,475.00
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Iron Forged Marble Top Console TableIron Forged Marble Top Console Table
Iron Forged Marble Top Console Table Sale price$1,875.00
Raj Mirror Multi Drop PendantRaj Mirror Multi Drop Pendant
Raj Mirror Multi Drop Pendant Sale priceFrom $1,190.00
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Lumina Travertine Table LampLumina Travertine Table Lamp
Lumina Travertine Table Lamp Sale price$975.00
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Willow Green Rustic Allure ChestWillow Green Rustic Allure Chest
Willow Green Rustic Allure Chest Sale price$3,375.00
Antique Gray Shagreen Leather Wrapped SideboardAntique Gray Shagreen Leather Wrapped Sideboard
Antique Gray Shagreen Leather Wrapped Sideboard Sale price$2,675.00
Cappuccino White Modern Slipper ChairCappuccino White Modern Slipper Chair
Cappuccino White Modern Slipper Chair Sale price$2,415.00
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Old Iron Top Modern Console TableOld Iron Top Modern Console Table
Old Iron Top Modern Console Table Sale price$1,185.00
Botanical Elegance Wall SconceBotanical Elegance Wall Sconce
Botanical Elegance Wall Sconce Sale price$809.60
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Vichy Abaca Rope Wall SconceVichy Abaca Rope Wall Sconce
Vichy Abaca Rope Wall Sconce Sale price$545.60
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Ginger Jar Aqua Table LampGinger Jar Aqua Table Lamp
Ginger Jar Aqua Table Lamp Sale price$492.80
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Modern Six Globe Floor LampModern Six Globe Floor Lamp
Modern Six Globe Floor Lamp Sale price$1,372.80
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Aged Mercury Multi-Drop PendantAged Mercury Multi-Drop Pendant
Aged Mercury Multi-Drop Pendant Sale price$1,295.00
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Capiz Shells Tiered ChandelierCapiz Shells Tiered Chandelier
Capiz Shells Tiered Chandelier Sale price$1,295.00
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Woven Scalloped Rattan Pendant LightWoven Scalloped Rattan Pendant Light
Woven Scalloped Rattan Pendant Light Sale price$1,311.20
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Travertine Large Footed BowlTravertine Large Footed Bowl
Travertine Large Footed Bowl Sale price$975.00
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Frosted Glass Pear Sculpture SetFrosted Glass Pear Sculpture Set
Frosted Glass Pear Sculpture Set Sale price$295.00
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Honey Onyx Small Bust SculptureHoney Onyx Small Bust Sculpture
Honey Onyx Small Bust Sculpture Sale price$695.00
Gold Leaf and Rope Shaded ChandelierGold Leaf and Rope Shaded Chandelier
Gold Leaf and Rope Shaded Chandelier Sale price$3,203.20
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Nona Modern Elegant SetteeNona Modern Elegant Settee
Nona Modern Elegant Settee Sale price$4,611.20
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Natural Arurog Tri Concentric MirrorNatural Arurog Tri Concentric Mirror
Natural Arurog Tri Concentric Mirror Sale price$1,995.00
Venus Sculpture Heads - Set of 2Venus Sculpture Heads - Set of 2
Venus Sculpture Heads - Set of 2 Sale price$375.00
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Dynamic Black Marble Abstract SculptureDynamic Black Marble Abstract Sculpture
Dynamic Black Marble Abstract Sculpture Sale price$1,443.20
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Arched Brass Leaves MirrorArched Brass Leaves Mirror
Arched Brass Leaves Mirror Sale price$1,695.00
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Venetian Beveled Mottled Glass MirrorVenetian Beveled Mottled Glass Mirror
Venetian Beveled Mottled Glass Mirror Sale price$1,475.00
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Natural Wood Brass Accents SideboardNatural Wood Brass Accents Sideboard
Natural Wood Brass Accents Sideboard Sale price$5,491.20
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Clover Glass Ball ChandelierClover Glass Ball Chandelier
Clover Glass Ball Chandelier Sale price$2,475.00
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Tronchi Glass ChandelierTronchi Glass Tiered Chandelier
Tronchi Glass Tiered Chandelier Sale price$1,975.00
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Sunburst Leaf MirrorSunburst Leaf Mirror
Sunburst Leaf Mirror Sale price$995.00
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White Floral Pattern Clam Shell Mirror
White Floral Pattern Clam Shell Mirror Sale price$795.00
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Waverly Natural Rattan SideboardWaverly Natural Rattan Sideboard
Waverly Natural Rattan Sideboard Sale price$3,495.00
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Black Madigan Aged French Country SideboardBlack Madigan Aged French Country Sideboard
Black Madigan Aged French Country Sideboard Sale price$4,029.00
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Arched French Cane Backed Apron Side ChairsArched French Cane Backed Apron Side Chairs
Arched French Cane Backed Apron Side Chairs Sale price$2,495.00
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Serenity Wood Frame Armless ChairSerenity Wood Frame Armless Chair
Serenity Wood Frame Armless Chair Sale price$1,695.00
Distressed Natural Faux Bamboo Double DresserDistressed Natural Faux Bamboo Double Dresser
Distressed Natural Faux Bamboo Double Dresser Sale price$2,995.00
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