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Shipping & Terms

french-country-home

Shipping in the U.S.

While some of our products are shipped directly from Belle Escape via FedEx Ground, many are shipped directly from manufacturers via various ground or freight carriers. Shipping and delivery days are Monday through Friday, excluding holidays. For products that we don't stock, estimated shipping times are noted in the product description. Most In-stock furniture items will be shipped within one to two weeks of placing your order and should be received within 7 to 10 business days after shipping. Sometimes, shipping delays that are not within the control of Belle Escape occur. When you purchase an item from Belle Escape, we cannot guarantee a delivery date, as the shipping industry sometimes experiences backlogs and staff shortages that can delay delivery by days or sometimes weeks. By purchasing from us, you agree that you understand that delays can occur.

Many of our products, especially hand-painted furniture, are made to order and can take between 4 and 12 weeks to ship. Door-to-door shipping is free for furniture going to an address in the continental U.S.. This means your furniture will be delivered in boxes to the front of your home at no additional charge. If you want White Glove Service, select this option in the drop-down box next to your order item. Please note that "White Glove" service includes delivery on the first floor; for items going up a flight of stairs, please select "White Glove Delivery with Stairs". If you have multiple furniture items, please call us for an estimate so we can get you the most affordable price possible. Once an order is placed, we will confirm an estimated shipping timeframe with you via email.


Free Shipping Conditions

Free shipping only applies to the contiguous U.S. (excludes Alaska and Hawaii). Addresses that are "Remote" or accessible only by "Ferry" will incur an extra fee of $275 at the time of shipping. Addresses considered "Remote" by shipping carriers, which could mean in the mountains or countryside, will incur additional fees ($495 - $995). Belle Escape reserves the right to add extra fees for shipping when the piece is oversized and/or the address is outside of normal delivery areas. In this case, we will provide a Custom Quote.


White Glove Conditions

White Glove delivery includes 15 minutes of assembly. Some items, such as some beds, large cabinets with multiple pieces, and anything with a canopy, additional charges will apply for assembly. Standard White Glove Fees apply only to items that can be carried by two people into a home that is no more than 20-feet from the curb and with easy access through, and an elevator, or up a door or up a stairwell.

  • Additional fees will apply if your home is not easily accessible from the road (more than 20-feet from the truck).
  • Additional fees apply if an item requires more than two guys to get it up a stairwell.
  • Additional fees apply if a crane is required to get a piece into your home on a higher floor. 


Remote Location

There is a minimum additional fee of $395 for Remote locations. We cannot provide a pre-quote for this because the fee depends on the final weight of the item. You will be notified once the item is ready if the carrier applies a Remote Location fee. Remote locations include most cities in Montana, Wyoming, Idaho, North Dakota, South Dakota, and Alaska. Additionally, it encompasses remote areas in all states across the country. 


International Shipping 

Please contact us for international shipping quotes. Items shipped outside of the U.S. cannot be returned or canceled. If shipping damage occurs with the carrier, you are responsible for not accepting the item and filing a claim directly with the carrier.



Antiques 

Antique items are sold in their original condition. Antiques have natural cracks and aging effects. Antiques cannot be returned. All sales are final.



Returns

BelleEscape.com will happily offer you a refund on most items if you return those items (exceptions are listed below) in their original condition within 7 days of receipt. ALL returns must be shipped back in the original packaging. Please note that the color of an item may vary on your screen. If you choose to return an item due to the color or any other reason, you will be liable for outbound and return shipping, plus a restocking fee of 20%. Once the original item is returned, you will receive a credit for the item's full value, minus shipping costs and a 20% restocking fee. Please inspect your furniture upon arrival to determine if there are any damages. If you accept an item delivered via White Glove delivery, you are responsible for packing and shipping an item back within 7 days.

If you detect any damage, do not accept the delivery and note the damage on the delivery form. If your item is damaged during delivery, we will repair it. If a repair is not possible, we will replace it as quickly as possible if it is in stock, or we will file a claim, pick up the damaged item, and issue a refund once the claim is processed. If the box is dropped off, damages must be reported within 24 hours. In the event of special promotions or discounts, Belle Escape reserves the right to apply additional rules. Those rules will be posted on the relevant promotions pages at the time the offer is valid. Please call a customer care representative if you have any returns-related questions about these special offers.



Maritime Damage

Most of our furniture is shipped from Indonesia or South America. In rare instances, containers can get damaged in transit. If this happens, we will make the piece you ordered again and re-ship it as soon as it is ready. Maritime damage is typically related to sudden storms on the high seas. It is very rare, but it can happen, and Belle Escape cannot be held liable for damages and delays for which we have no control. 


Items Which Cannot be Returned:

  • Furniture or decor that is made upon order (noted in product descriptions)
  • Items discounted for final sale
  • Custom order merchandise (made in the finish of your choice)
  • Clearance items with discounts over 25% off
  • One-of-a-Kind Antiques

Please note that shipping is NOT refundable.

Belle Escape will not accept ANY returns or exchanges after 30 days (determined from the date you received the merchandise) for ANY reason.



Items Made Upon Order

Items made upon order in the finish or size of your choice cannot be returned under any circumstances. Because we do not stock these items and they have been ordered especially for you, they can not be canceled or returned. We initiate the production process within three days of placing your order and pay to make it upfront, so custom orders cannot be canceled. Custom orders made at the finish of your choice are based on the color you choose, but each piece is made by hand, so variations should be expected. No two custom items will ever look alike. If you select the color shown, it will be based on that color but will never look exactly like the original. Depending on the item, custom orders take 14-20 weeks to produce and ship. If you have any questions about items made upon order, please email our Customer Care team at customerservice@BelleEscape.com.


Damages

Damages are rare as our items are very well packed. But please inspect your items upon delivery. If an item is damaged, this must be noted on the delivery invoice, and we will need photos of the broken item and box. IF AN ITEM IS DAMAGED, DO NOT ACCEPT IT from the delivery company. If damaged items are accepted with White Glove Delivery, the DAMAGE MUST BE NOTED ON THE DELIVERY RECEIPT, AND THE RESOLUTION IS A REPAIR, NOT A REPLACEMENT. IF YOU ACCEPT AN ITEM WITH DAMAGE, YOU AGREE THAT YOU ACCEPT IT AS IS WITH THE UNDERSTANDING THAT WE WILL REPAIR IT TO THE BEST OF OUR ABILITY ONE TIME. ANY FURTHER REPAIRS WILL BE YOUR RESPONSIBILITY. 

In the event that the box is dropped off without your signature, DAMAGES MUST BE REPORTED WITHIN 24 HOURS of the delivery. Our products are handmade, and colors and textures will vary.  Therefore, VARIATIONS IN COLORS AND TEXTURES ARE NOT CONSIDERED DAMAGE. Contact us immediately about the damage and email the photos to info@belleescape.com. If the damage is reported within 24 hours and/or the damage is noted on the delivery form, Belle Escape will arrange for the damaged item to be picked up and a new one to be delivered to you as quickly as possible. Once a furniture item is accepted in good condition, Belle Escape is not responsible for any damage that occurs while the piece is in your possession. All items pass a quality inspection before they ship, and when you accept an item, it is now in your care. Any damage or breakage that happens while the furniture is in your care is your responsibility.

Faux Bois Items Cannot be Returned

Our faux bois items all come with natural hairline cracks that occur and are part of the natural beauty and uniqueness of each concrete piece. These are part of the natural curing process of concrete, but they do not affect durability or structural integrity because of the steel frame underneath. Faux bois item will arrive with some hairline cracks and cannot be returned "as damaged," as this is natural. Also, due to the crate shipping method, faux bois items cannot be returned.

Order Cancelations

We reserve the right to cancel any order, including orders for discontinued items, items priced at zero by accident, items that cannot be reasonably delivered to the shipping address, or for any legitimate reason. By agreeing to these terms, users, as reasonable adults, understand this. 

Non-custom orders may be canceled within 24 hours for a full refund. An order must be canceled BEFORE it ships, which is usually 2-7 days after it is placed. Once an item ships, an order can be canceled or refused, but shipping both ways, plus a restocking fee, will be deducted from the original amount paid. 


Coupons

Coupons can be used during the active period. Two coupons cannot be combined. Coupons cannot be used on sale items. Designers and the Trade with an existing discount cannot combine a coupon with their discount. However, if we have an active coupon for more than their discount, they can use that instead, but must call in to place an order. If a coupon is combined with a Designer or Trade discount or a sale price, that discount will be taken off and charged to the order. 

Coupons and Trade Discounts do not apply to custom items made upon order, customized items, or one-of-a-kind French antiques.

New - Belle Escape

New

Welcome to our New Arrivals collection — the latest curated pieces from Belle Escape, fresh from our workshops and showrooms. Discover newly added furniture and décor in French country, shabby chic, farmhouse, and transitional styles — from painted cabinets and dining tables to accent chairs and unique décor pieces. Refresh your home with the latest designs, hand-finished details, and on-trend styles.

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1107 products

Emerald green velvet tufted dining chair with a rustic wood frame in French country style.Tufted Green Velvet Louis Side Chair
Tufted Green Velvet Louis Side Chair Sale priceFrom $1,295.00
Quick Ship
Natural linen slipcovered dining chair in farmhouse style with clean lines and soft fabricFrench Cream Natural Slipcover Side Chair
French Cream Natural Slipcover Side Chair Sale priceFrom $1,050.00
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Pink velvet oval medallion dining chair with rustic wood frame in French country style.Rose Velvet Medallion Louis Chair
Rose Velvet Medallion Louis Chair Sale priceFrom $1,495.00
Elegant French country upholstered bench with carved wood legs and neutral fabric, perfect for farmhouse or shabby chic decor.French Upholstered Cream Bench
French Upholstered Cream Bench Sale price$1,338.00
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Cream upholstered French country style bench with fluted wooden legs.
Upholstered Shabby White Bench Sale price$1,338.00
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Yellow upholstered bench with rustic wooden frame, French country style seatingYellow upholstered bench with ornate wooden frame in French country style
French Upholstered Silk Yellow Bench Sale price$4,990.00
Tufted velvet bench with distressed wood legs, French country style
French Tufted Brown Velvet Bench Sale price$1,730.00
French Tufted Blue Velvet Bench
French Tufted Blue Velvet Bench Sale price$1,650.00
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French country style upholstered bench with gray cushion and carved wooden legs
French Oak Gray Bench Sale price$1,338.00
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Elegant French country bench with emerald velvet cushion and carved wood legs
French Velvet Green Bench Sale price$1,358.00
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French country upholstered bench with carved wood legs and cream cushionFrench Oak Cotton White Bench
French Oak Cotton White Bench Sale price$1,338.00
French country sofa with nailhead trim, rustic wood legs, and plush cushions in taupe fabric
Aubergine Nail Studded Settee Sale price$4,490.00
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French Secret Drawer NightstandGrey shabby chic nightstand with ornate drawer details and gold scroll legs
Many Finishes Available
French Secret Drawer Nightstand Sale price$1,995.00
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Cream tufted upholstery bench with dark wood carved base in French country style.White tufted upholstered daybed with dark carved wood base in French country style
Many Finishes Available
Wood Platform Chaise Tufted Sofa Daybed Sale price$4,995.00
French country cane back chair with tufted cushion, gold accents, and distressed finishAntoinette Gilded Gray Cane Dining Chair
Antoinette Gilded Gray Cane Dining Chair Sale priceFrom $1,495.00
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Champagne glass art print with girl diving in, vintage style wall decor for boho or farmhouse interiorsChampagne Lover Oil Painted Wall Art
Champagne Lover Oil Painted Wall Art Sale price$2,695.00
Vintage French art sign featuring a woman in a black swimsuit under a bright sun.Le Soleil Oil Painting on Metal Wall Art
Le Soleil Oil Painting on Metal Wall Art Sale price$2,795.00
Vintage champagne wall art with bottles, glasses, and floral vines in French country styleChampagne Toast Oil Paint Metal Wall Art
Champagne Toast Oil Paint Metal Wall Art Sale price$2,689.00
Shabby chic white distressed console table with rustic wood top and carved legsDistressed white farmhouse coffee table with rustic wood top and scalloped legs
Antique French Farmhouse Table, Circa 1870 Sale price$6,495.00
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Elegant French country dining chair with white upholstery and dark wood carved legsFrancesca Spanish Scroll Dining Chair
Many Finishes Available
Francesca Spanish Scroll Dining Chair Sale priceFrom $1,695.00
Elegant black spindle-leg stool with cream upholstered seat and nailhead trim, French country styleEuro Noir Counter Stool
Many Finishes Available
Euro Noir Counter Stool Sale priceFrom $1,195.00
French country style chair with white upholstery, nailhead trim, and carved wooden legs.Prestige French Bianca Chair
Many Finishes Available
Prestige French Bianca Chair Sale priceFrom $1,475.00
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French country dining chair with distressed wood frame and beige linen upholstery, nailhead trim detailsFrench Provence Cabriole Chair
French Provence Cabriole Chair Sale priceFrom $1,495.00
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Natural wood farmhouse style coffee table with turned legs and lower shelf.Rustic farmhouse style wooden dining table with turned legs in a natural oak finish.
Vintage Robust Belgian Oak Dining Table, Circa 1940 Sale price$5,990.00
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Round gold French country style wall mirror with ornate carved top crestGilded French Round Accent Mirror
Gilded French Round Accent Mirror Sale price$1,178.00
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Elegant gold arched mirror with floral and bird carvings, perfect for French country or shabby chic decorArched Brass Ornate Mantel Mirror
Arched Brass Ornate Mantel Mirror Sale price$1,498.00
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Oval gold scalloped frame mirror in French country styleGolden Wavy Oval Mirror
Golden Wavy Oval Mirror Sale price$1,250.00
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Elegant French country wall mirror with distressed gold frame and beveled glass panelsFrench Country Medallion Accent Mirror
French Country Medallion Accent Mirror Sale price$1,578.00
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French country style silver champagne 3-drawer nightstand with ornate metal ring pulls.Silver French country style three-drawer nightstand with curved details and metal ring pulls.
Many Finishes Available
Silver Venetian Curved Drawer Side Chest Sale price$1,795.00
Ornate gold arched wall mirror with vintage French country style carvings.Gold French country style ornate arched wall mirror with decorative carvings
Ornate Arched Antiqued Gold Mirror Sale priceFrom $1,495.00
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Arched gold-framed mirror with geometric panel design, perfect for French country or farmhouse decorCathedral Brass Arched Mirror
Cathedral Brass Arched Mirror Sale price$3,500.00
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Ornate gold arched floor mirror with vintage French country style carvings.Tall Bronze Ornate Floor Mirror
Tall Bronze Ornate Floor Mirror Sale price$2,158.00
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Gold arched tabletop mirror with ornate French country rococo carvings.Jules Verne Golden Mantel Mirror
Jules Verne Golden Mantel Mirror Sale price$1,490.00
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Elegant French country chandelier with crystal droplets and vintage metal frame, perfect for shabby chic interiors.French Chateau Style Crystal Chandelier
French Chateau Style Crystal Chandelier Sale price$3,675.00
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Elegant round coffee table with ornate carved cabriole legs in French country styleElegant oval coffee table with ornate carvings in French country style
Many Finishes Available
French Dejeuner Coffee Table Sale priceFrom $3,295.00
Rustic brown wooden storage cabinet with two drawers and two doors in farmhouse style.Warm Walnut French Country Hall Cabinet
Warm Walnut French Country Hall Cabinet Sale price$1,795.00
Grey Oak Long French Louis SideboardGrey Oak Long French Louis Sideboard
Grey Oak Long French Louis Sideboard Sale price$4,955.00
French country style dark brown wooden nightstand with two drawers.Off-white French country style nightstand with two drawers and ornate silver handles.
Many Finishes Available
Petite French Country Side Chest Sale price$2,495.00
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Rustic French country side table with drawer and lower shelf, shabby chic farmhouse styleFrench Provence Single Drawer Side Table
Many Finishes Available
French Provence Single Drawer Side Table Sale price$1,775.00
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French country style brown wooden bed with white upholstered headboard and neutral pillows.French country style brown wood bed with arched tufted cream headboard and matching nightstand.
Many Finishes Available
Ornate Chestnut Amelie Bed Sale priceFrom $3,795.00
Natural wood French country style coffee table with carved details and lower shelf.Provenzal Chunky Carved Coffee Table
Many Finishes Available
Provenzal Chunky Carved Coffee Table Sale price$3,495.00
French country style dark wood coffee table with gold floral accents and ornate carved legsToulouse French Country Coffee Table
Many Finishes Available
Toulouse French Country Coffee Table Sale price$2,495.00
Tufted beige upholstered dining chair with curved wooden legs, French country styleTufted upholstered dining chair with curved wooden legs, French country style
French Beige Tufted Linen Dining Chair Sale priceFrom $995.00
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French country oval back dining chair with cream upholstery and distressed wood finish.French country style bar stool with oval back, cream upholstery, and distressed wood frame.
Many Finishes Available
Saint German French Barstool Sale priceFrom $1,395.00
French country style dining chair with cream upholstery and dark carved wood frameGrand Viceroy Dining Chair
Many Finishes Available
Grand Viceroy Dining Chair Sale priceFrom $1,595.00
French country oval back side chair with weathered wood frame and dusty rose velvet upholstery.St. Germain French Louis Dining Chair
Many Finishes Available
St. Germain French Louis Dining Chair Sale priceFrom $1,495.00
White upholstered dining chair with cabriole legs in French country styleWhite upholstered French country dining chair with curved wooden legs
Many Finishes Available
Palais French Cabriole Dining Chair Sale priceFrom $995.00
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Dark wood spindle chair with beige upholstery, French country styleClaudette Barley Twist Upholstered Dining Chair
Many Finishes Available
Claudette Barley Twist Upholstered Dining Chair Sale priceFrom $1,195.00
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