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Shipping & Terms

french-country-home

Shipping in the U.S.

While some of our products are shipped directly from Belle Escape via FedEx Ground, many are shipped directly from manufacturers via various ground or freight carriers. Shipping and delivery days are Monday through Friday, excluding holidays. For products that we don't stock, estimated shipping times are noted in the product description. Most In-stock furniture items will be shipped within one to two weeks of placing your order and should be received within 7 to 10 business days after shipping. Sometimes, shipping delays that are not within the control of Belle Escape occur. When you purchase an item from Belle Escape, we cannot guarantee a delivery date, as the shipping industry sometimes experiences backlogs and staff shortages that can delay delivery by days or sometimes weeks. By purchasing from us, you agree that you understand that delays can occur.

Many of our products, especially hand-painted furniture, are made to order and can take between 4 and 12 weeks to ship. Door-to-door shipping is free for furniture going to an address in the continental U.S.. This means your furniture will be delivered in boxes to the front of your home at no additional charge. If you want White Glove Service, select this option in the drop-down box next to your order item. Please note that "White Glove" service includes delivery on the first floor; for items going up a flight of stairs, please select "White Glove Delivery with Stairs". If you have multiple furniture items, please call us for an estimate so we can get you the most affordable price possible. Once an order is placed, we will confirm an estimated shipping timeframe with you via email.


Free Shipping Conditions

Free shipping only applies to the contiguous U.S. (excludes Alaska and Hawaii). Addresses that are "Remote" or accessible only by "Ferry" will incur an extra fee of $275 at the time of shipping. Addresses considered "Remote" by shipping carriers, which could mean in the mountains or countryside, will incur additional fees ($495 - $995). Belle Escape reserves the right to add extra fees for shipping when the piece is oversized and/or the address is outside of normal delivery areas. In this case, we will provide a Custom Quote.


White Glove Conditions

White Glove delivery includes 15 minutes of assembly. Some items, such as some beds, large cabinets with multiple pieces, and anything with a canopy, additional charges will apply for assembly. Standard White Glove Fees apply only to items that can be carried by two people into a home that is no more than 20-feet from the curb and with easy access through, and an elevator, or up a door or up a stairwell.

  • Additional fees will apply if your home is not easily accessible from the road (more than 20-feet from the truck).
  • Additional fees apply if an item requires more than two guys to get it up a stairwell.
  • Additional fees apply if a crane is required to get a piece into your home on a higher floor. 


Remote Location

There is a minimum additional fee of $395 for Remote locations. We cannot provide a pre-quote for this because the fee depends on the final weight of the item. You will be notified once the item is ready if the carrier applies a Remote Location fee. Remote locations include most cities in Montana, Wyoming, Idaho, North Dakota, South Dakota, and Alaska. Additionally, it encompasses remote areas in all states across the country. 


International Shipping 

Please contact us for international shipping quotes. Items shipped outside of the U.S. cannot be returned or canceled. If shipping damage occurs with the carrier, you are responsible for not accepting the item and filing a claim directly with the carrier.



Antiques 

Antique items are sold in their original condition. Antiques have natural cracks and aging effects. Antiques cannot be returned. All sales are final.



Returns

BelleEscape.com will happily offer you a refund on most items if you return those items (exceptions are listed below) in their original condition within 7 days of receipt. ALL returns must be shipped back in the original packaging. Please note that the color of an item may vary on your screen. If you choose to return an item due to the color or any other reason, you will be liable for outbound and return shipping, plus a restocking fee of 20%. Once the original item is returned, you will receive a credit for the item's full value, minus shipping costs and a 20% restocking fee. Please inspect your furniture upon arrival to determine if there are any damages. If you accept an item delivered via White Glove delivery, you are responsible for packing and shipping an item back within 7 days.

If you detect any damage, do not accept the delivery and note the damage on the delivery form. If your item is damaged during delivery, we will repair it. If a repair is not possible, we will replace it as quickly as possible if it is in stock, or we will file a claim, pick up the damaged item, and issue a refund once the claim is processed. If the box is dropped off, damages must be reported within 24 hours. In the event of special promotions or discounts, Belle Escape reserves the right to apply additional rules. Those rules will be posted on the relevant promotions pages at the time the offer is valid. Please call a customer care representative if you have any returns-related questions about these special offers.



Maritime Damage

Most of our furniture is shipped from Indonesia or South America. In rare instances, containers can get damaged in transit. If this happens, we will make the piece you ordered again and re-ship it as soon as it is ready. Maritime damage is typically related to sudden storms on the high seas. It is very rare, but it can happen, and Belle Escape cannot be held liable for damages and delays for which we have no control. 


Items Which Cannot be Returned:

  • Furniture or decor that is made upon order (noted in product descriptions)
  • Items discounted for final sale
  • Custom order merchandise (made in the finish of your choice)
  • Clearance items with discounts over 25% off
  • One-of-a-Kind Antiques

Please note that shipping is NOT refundable.

Belle Escape will not accept ANY returns or exchanges after 30 days (determined from the date you received the merchandise) for ANY reason.



Items Made Upon Order

Items made upon order in the finish or size of your choice cannot be returned under any circumstances. Because we do not stock these items and they have been ordered especially for you, they can not be canceled or returned. We initiate the production process within three days of placing your order and pay to make it upfront, so custom orders cannot be canceled. Custom orders made at the finish of your choice are based on the color you choose, but each piece is made by hand, so variations should be expected. No two custom items will ever look alike. If you select the color shown, it will be based on that color but will never look exactly like the original. Depending on the item, custom orders take 14-20 weeks to produce and ship. If you have any questions about items made upon order, please email our Customer Care team at customerservice@BelleEscape.com.


Damages

Damages are rare as our items are very well packed. But please inspect your items upon delivery. If an item is damaged, this must be noted on the delivery invoice, and we will need photos of the broken item and box. IF AN ITEM IS DAMAGED, DO NOT ACCEPT IT from the delivery company. If damaged items are accepted with White Glove Delivery, the DAMAGE MUST BE NOTED ON THE DELIVERY RECEIPT, AND THE RESOLUTION IS A REPAIR, NOT A REPLACEMENT. IF YOU ACCEPT AN ITEM WITH DAMAGE, YOU AGREE THAT YOU ACCEPT IT AS IS WITH THE UNDERSTANDING THAT WE WILL REPAIR IT TO THE BEST OF OUR ABILITY ONE TIME. ANY FURTHER REPAIRS WILL BE YOUR RESPONSIBILITY. 

In the event that the box is dropped off without your signature, DAMAGES MUST BE REPORTED WITHIN 24 HOURS of the delivery. Our products are handmade, and colors and textures will vary.  Therefore, VARIATIONS IN COLORS AND TEXTURES ARE NOT CONSIDERED DAMAGE. Contact us immediately about the damage and email the photos to info@belleescape.com. If the damage is reported within 24 hours and/or the damage is noted on the delivery form, Belle Escape will arrange for the damaged item to be picked up and a new one to be delivered to you as quickly as possible. Once a furniture item is accepted in good condition, Belle Escape is not responsible for any damage that occurs while the piece is in your possession. All items pass a quality inspection before they ship, and when you accept an item, it is now in your care. Any damage or breakage that happens while the furniture is in your care is your responsibility.

Faux Bois Items Cannot be Returned

Our faux bois items all come with natural hairline cracks that occur and are part of the natural beauty and uniqueness of each concrete piece. These are part of the natural curing process of concrete, but they do not affect durability or structural integrity because of the steel frame underneath. Faux bois item will arrive with some hairline cracks and cannot be returned "as damaged," as this is natural. Also, due to the crate shipping method, faux bois items cannot be returned.

Order Cancelations

We reserve the right to cancel any order, including orders for discontinued items, items priced at zero by accident, items that cannot be reasonably delivered to the shipping address, or for any legitimate reason. By agreeing to these terms, users, as reasonable adults, understand this. 

Non-custom orders may be canceled within 24 hours for a full refund. An order must be canceled BEFORE it ships, which is usually 2-7 days after it is placed. Once an item ships, an order can be canceled or refused, but shipping both ways, plus a restocking fee, will be deducted from the original amount paid. 


Coupons

Coupons can be used during the active period. Two coupons cannot be combined. Coupons cannot be used on sale items. Designers and the Trade with an existing discount cannot combine a coupon with their discount. However, if we have an active coupon for more than their discount, they can use that instead, but must call in to place an order. If a coupon is combined with a Designer or Trade discount or a sale price, that discount will be taken off and charged to the order. 

Coupons and Trade Discounts do not apply to custom items made upon order, customized items, or one-of-a-kind French antiques.

Artisan Custom Furniture - Belle Escape

Artisan Collection

The Artisan Collection includes designer French- and Spanish-style furniture that can be custom-made in the size and finish of your choice. This high-quality collection is handmade from solid hardwood and hand-finished by skilled artisans. 

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380 products

White upholstered dining chair with cabriole legs in French country styleWhite upholstered French country dining chair with curved wooden legs
Many Finishes Available
Palais French Cabriole Dining Chair Sale priceFrom $995.00
Quick Ship
Cream velvet upholstered barrel dining chair with dark wood legs in a modern farmhouse style.Cream velvet upholstered dining chair with dark wood legs in a shabby chic style.
Many Finishes Available
White Mod Velvet Dining Chair Sale priceFrom $995.00
Quick Ship
White upholstered dining chair with black carved wood legs, French country styleChunky Carved Base Upholstered Chair
Many Finishes Available
Chunky Carved Base Upholstered Chair Sale priceFrom $1,475.00
Elegant French country dining chair with teal velvet upholstery and ornate carved wood frameCeladon Nantes Velvet Dining Chair
Many Finishes Available
Celadon Nantes Velvet Dining Chair Sale priceFrom $1,695.00
Cream velvet sofa with matching throw pillows and bolster cushions in a modern style.Grey velvet modern sofa with matching throw pillows and gold base
Many Finishes Available
Luxury Deep Plush Velvet Sofa Sale price$6,995.00
Blue velvet tufted sofa with rolled arms in a sophisticated shabby chic style.
Many Finishes Available
Luxe Tufted Blue Velvet Sofa Sale price$4,995.00
Hand-carved wooden rocking chair with tan leather upholstery and barley twist legs.Valencia Carved Leather Accent Chair
Many Finishes Available
Valencia Carved Leather Accent Chair Sale price$2,795.00
White bouclé fabric sofa with a modern, plush design in a minimalist style.White fluffy sherpa fabric sofa in a cozy, modern style.
Many Finishes Available
Plush Modern Sherpa Settee Sofa Sale price$3,995.00
Grey velvet tufted wingback accent chair with nailhead trim in shabby chic style.Luxurious Tufted Wingback Velvet Accent Chair
Many Finishes Available
Luxurious Tufted Wingback Velvet Accent Chair Sale price$3,275.00
Ornate French country carved wood bench with black leather upholstery and silver nailhead trim
Many Finishes Available
Nail Studded Leather Wood Bench Sale price$3,475.00
Elegant French country bar stool with cream embossed upholstery, nailhead trim, and dark wood frameBlanca Hacienda Leather Swivel Counter Stool
Many Finishes Available
Blanca Hacienda Leather Swivel Counter Stool Sale priceFrom $1,395.00
Floral pattern swivel bar stool with yellow peony print and black turned wood legs in shabby chic styleYellow floral pattern upholstered armchair bar stool with dark wood turned legs in shabby chic style
Many Finishes Available
Yellow Floral Upholstered Swivel Stool Sale priceFrom $1,895.00
Rustic wooden side table with turned legs, drawer, and lower shelf in French country styleFrench Twist Leg Nightstand
Many Finishes Available
French Twist Leg Nightstand Sale price$1,795.00
White fabric sectional sofa with chaise lounge in a modern farmhouse style.Modern white fabric L-shaped sectional sofa with brown leather accents and wide chaise lounge.
Many Finishes Available
Oversized Modern Modular Fabric Sectional Sofa Sale price$14,975.00
Two-drawer dark wood nightstand with open bottom shelf in a classic farmhouse style.Rustic Chestnut Two Drawer Nightstand
Many Finishes Available
Rustic Chestnut Two Drawer Nightstand Sale price$1,795.00
Ornate French country style accent chest with gold floral carvings and scrolled legs.
Many Finishes Available
Leonardo Scroll Art Secret Door Console Table Sale price$2,495.00
Gilded Round Base Dining Table - Belle EscapeGilded Round Base Dining Table - Belle Escape
Many Finishes Available
Gilded Round Base Dining Table Sale priceFrom $2,695.00
Quick Ship
Antique French style round accent table with black finish, gold leaf trim, and carved legs.
Many Finishes Available
Scroll Top Dejeuner Dining Table Sale priceFrom $3,495.00
Elegant French country armchair with damask pattern and cream cushion, perfect for shabby chic decor.Casablanca Curved Accent Chair
Many Finishes Available
Casablanca Curved Accent Chair Sale price$3,295.00
French country style round side table with brown top and ornate silver carved legs
Many Finishes Available
Petite Gold French Accent Table Sale price$1,595.00
Pair of Gothic style black wooden stools with olive green velvet cushions and leather strap detailKing Ferdinand Leather and Velvet Stools
Many Finishes Available
King Ferdinand Leather and Velvet Stools Sale price$2,695.00
Maribel French Country Farmhouse BedFrench country style headboard with brown wood frame, ornate carving, and beige fabric upholstery
Many Finishes Available
Maribel French Country Farmhouse Bed Sale priceFrom $3,295.00
Modern white club chair with a grey and white abstract marble pattern side panel.Tuxe Barrel Swivel Accent Chair
Many Finishes Available
Tuxe Barrel Swivel Accent Chair Sale price$2,995.00
Quick Ship
Cream linen three-seater sofa with five matching throw pillows in a coastal farmhouse style.Transitional Loop Cotton Sofa
Many Finishes Available
Transitional Loop Cotton Sofa Sale price$4,295.00
Quick Ship
Blush pink French country style sofa with nailhead trim and matching lumbar pillows.Pink velvet French country style sofa with nailhead trim and two matching pillows.
Many Finishes Available
Pink Contemporary Arched Sofa Sale price$4,675.00
Blue velvet tufted armchair in a modern shabby chic style.Navy blue velvet tufted accent chair in a modern luxury style
Many Finishes Available
Swivel Banks Denim Accent Chair Sale price$2,475.00
Quick Ship
Cream linen upholstered dining chair with nailhead trim and dark wood legs in French country style.Wingback Contemporary Dining Chair
Many Finishes Available
Wingback Contemporary Dining Chair Sale priceFrom $975.00
Quick Ship
Cream tufted upholstery bench with dark wood carved base in French country style.White tufted upholstered daybed with dark carved wood base in French country style
Many Finishes Available
Wood Platform Chaise Tufted Sofa Daybed Sale price$4,995.00
Light pink French country style sideboard with gold legs and carved drawer fronts.Provenzal Carved Door Chest
Many Finishes Available
Provenzal Carved Door Chest Sale price$2,695.00
Quick Ship
Shabby chic white nightstand with ornate detailing and iron scroll legsFrench Shabby Chic Secret Drawer Nightstand
Many Finishes Available
French Shabby Chic Secret Drawer Nightstand Sale price$1,995.00
French Secret Drawer NightstandGrey shabby chic nightstand with ornate drawer details and gold scroll legs
Many Finishes Available
French Secret Drawer Nightstand Sale price$1,995.00
Quick Ship
Modern barrel-style counter stool with light gray fabric upholstery and dark wood frame.Stormy Grey Counter Stool
Many Finishes Available
Stormy Grey Counter Stool Sale priceFrom $1,175.00
Rustic wooden bar stool with cream patterned upholstered seat in farmhouse style.Upholstered Brown Counter Stool
Many Finishes Available
Upholstered Brown Counter Stool Sale priceFrom $1,195.00
Quick Ship
French country style grey wooden nightstand with two drawers and an open lower shelfGilded Grey French Nightstand
Many Finishes Available
Gilded Grey French Nightstand Sale price$1,675.00
Quick Ship
Elegant French country dining chair with white upholstery and dark wood carved legsFrancesca Spanish Scroll Dining Chair
Many Finishes Available
Francesca Spanish Scroll Dining Chair Sale priceFrom $1,695.00
Elegant black spindle-leg stool with cream upholstered seat and nailhead trim, French country styleEuro Noir Counter Stool
Many Finishes Available
Euro Noir Counter Stool Sale priceFrom $1,195.00
Round dark wood pedestal dining table with decorative nailhead trim in farmhouse style.Modern Grey Wood Studded Dining Table - Belle Escape
Many Finishes Available
Modern Brown Wood Studded Dining Table Sale price$2,995.00
Quick Ship
French country style chair with white upholstery, nailhead trim, and carved wooden legs.Prestige French Bianca Chair
Many Finishes Available
Prestige French Bianca Chair Sale priceFrom $1,475.00
Quick Ship
Wood Platform Gray Sofa SectionalWood Platform Gray Sofa Sectional
Many Finishes Available
Wood Platform Gray Sofa Sectional Sale price$5,930.00
Quick Ship
Cream linen three-seater sofa with dark wood carved base and nailhead trim in French country style.Santa Fe Mission Style Sofa
Many Finishes Available
Santa Fe Mission Style Sofa Sale price$5,495.00
Cognac brown leather tufted clover-shaped accent chair with dark wood turned legs.Brown leather tufted corner loveseat sofa with nailhead trim in a classic style.
Many Finishes Available
Tufted Leather Lobby Sofa Sale price$5,775.00
Quick Ship
Long Contemporary Sofa - Belle EscapeLong Contemporary Sofa - Belle Escape
Many Finishes Available
Long Contemporary Sofa Sale price$5,295.00
Artisan Mission Sofa - Belle EscapeArtisan Mission Sofa - Belle Escape
Many Finishes Available
Artisan Woolan White Mission Sofa Sale price$3,995.00
Santa Fe Mink Tuxedo Sofa - Belle Escape
Many Finishes Available
Santa Fe Mink Tuxedo Sofa Sale price$5,495.00
Curved Front Lounge Sofa - Belle EscapeCurved Front Lounge Sofa
Many Finishes Available
Curved Front Lounge Sofa Sale price$5,795.00
Grey Tufted Luxe SofaGrey Tufted Luxe Sofa
Many Finishes Available
Grey Tufted Luxe Sofa Sale price$4,995.00
Cream velvet loveseat with dark wood frame, French country style accent furnitureEsmeralda Carved Wood Framed Settee Sofa
Many Finishes Available
Esmeralda Carved Wood Framed Settee Sofa Sale price$3,675.00
Dark wood mid-century modern sideboard with geometric textured pattern and tapered legs.Sophisticated Modern Fluted Door Buffet
Many Finishes Available
Sophisticated Modern Fluted Door Buffet Sale price$2,995.00
Quick Ship

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