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Shipping & Terms

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Shipping in the U.S.

While some of our products are shipped directly from Belle Escape via FedEx Ground, many are shipped directly from manufacturers via various ground or freight carriers. Shipping and delivery days are Monday through Friday, excluding holidays. For products that we don't stock, estimated shipping times are noted in the product description. Most In-stock furniture items will be shipped within one to two weeks of placing your order and should be received within 7 to 10 business days after shipping. Sometimes, shipping delays that are not within the control of Belle Escape occur. When you purchase an item from Belle Escape, we cannot guarantee a delivery date, as the shipping industry sometimes experiences backlogs and staff shortages that can delay delivery by days or sometimes weeks. By purchasing from us, you agree that you understand that delays can occur.

Many of our products, especially hand-painted furniture, are made to order and can take between 4 and 12 weeks to ship. Door-to-door shipping is free for furniture going to an address in the continental U.S.. This means your furniture will be delivered in boxes to the front of your home at no additional charge. If you want White Glove Service, select this option in the drop-down box next to your order item. Please note that "White Glove" service includes delivery on the first floor; for items going up a flight of stairs, please select "White Glove Delivery with Stairs". If you have multiple furniture items, please call us for an estimate so we can get you the most affordable price possible. Once an order is placed, we will confirm an estimated shipping timeframe with you via email.


Free Shipping Conditions

Free shipping only applies to the contiguous U.S. (excludes Alaska and Hawaii). Addresses that are "Remote" or accessible only by "Ferry" will incur an extra fee of $275 at the time of shipping. Addresses considered "Remote" by shipping carriers, which could mean in the mountains or countryside, will incur additional fees ($495 - $995). Belle Escape reserves the right to add extra fees for shipping when the piece is oversized and/or the address is outside of normal delivery areas. In this case, we will provide a Custom Quote.


White Glove Conditions

White Glove delivery includes 15 minutes of assembly. Some items, such as some beds, large cabinets with multiple pieces, and anything with a canopy, additional charges will apply for assembly. Standard White Glove Fees apply only to items that can be carried by two people into a home that is no more than 20-feet from the curb and with easy access through, and an elevator, or up a door or up a stairwell.

  • Additional fees will apply if your home is not easily accessible from the road (more than 20-feet from the truck).
  • Additional fees apply if an item requires more than two guys to get it up a stairwell.
  • Additional fees apply if a crane is required to get a piece into your home on a higher floor. 


Remote Location

There is a minimum additional fee of $395 for Remote locations. We cannot provide a pre-quote for this because the fee depends on the final weight of the item. You will be notified once the item is ready if the carrier applies a Remote Location fee. Remote locations include most cities in Montana, Wyoming, Idaho, North Dakota, South Dakota, and Alaska. Additionally, it encompasses remote areas in all states across the country. 


International Shipping 

Please contact us for international shipping quotes. Items shipped outside of the U.S. cannot be returned or canceled. If shipping damage occurs with the carrier, you are responsible for not accepting the item and filing a claim directly with the carrier.



Antiques 

Antique items are sold in their original condition. Antiques have natural cracks and aging effects. Antiques cannot be returned. All sales are final.



Returns

BelleEscape.com will happily offer you a refund on most items if you return those items (exceptions are listed below) in their original condition within 7 days of receipt. ALL returns must be shipped back in the original packaging. Please note that the color of an item may vary on your screen. If you choose to return an item due to the color or any other reason, you will be liable for outbound and return shipping, plus a restocking fee of 20%. Once the original item is returned, you will receive a credit for the item's full value, minus shipping costs and a 20% restocking fee. Please inspect your furniture upon arrival to determine if there are any damages. If you accept an item delivered via White Glove delivery, you are responsible for packing and shipping an item back within 7 days.

If you detect any damage, do not accept the delivery and note the damage on the delivery form. If your item is damaged during delivery, we will repair it. If a repair is not possible, we will replace it as quickly as possible if it is in stock, or we will file a claim, pick up the damaged item, and issue a refund once the claim is processed. If the box is dropped off, damages must be reported within 24 hours. In the event of special promotions or discounts, Belle Escape reserves the right to apply additional rules. Those rules will be posted on the relevant promotions pages at the time the offer is valid. Please call a customer care representative if you have any returns-related questions about these special offers.



Maritime Damage

Most of our furniture is shipped from Indonesia or South America. In rare instances, containers can get damaged in transit. If this happens, we will make the piece you ordered again and re-ship it as soon as it is ready. Maritime damage is typically related to sudden storms on the high seas. It is very rare, but it can happen, and Belle Escape cannot be held liable for damages and delays for which we have no control. 


Items Which Cannot be Returned:

  • Furniture or decor that is made upon order (noted in product descriptions)
  • Items discounted for final sale
  • Custom order merchandise (made in the finish of your choice)
  • Clearance items with discounts over 25% off
  • One-of-a-Kind Antiques

Please note that shipping is NOT refundable.

Belle Escape will not accept ANY returns or exchanges after 30 days (determined from the date you received the merchandise) for ANY reason.



Items Made Upon Order

Items made upon order in the finish or size of your choice cannot be returned under any circumstances. Because we do not stock these items and they have been ordered especially for you, they can not be canceled or returned. We initiate the production process within three days of placing your order and pay to make it upfront, so custom orders cannot be canceled. Custom orders made at the finish of your choice are based on the color you choose, but each piece is made by hand, so variations should be expected. No two custom items will ever look alike. If you select the color shown, it will be based on that color but will never look exactly like the original. Depending on the item, custom orders take 14-20 weeks to produce and ship. If you have any questions about items made upon order, please email our Customer Care team at customerservice@BelleEscape.com.


Damages

Damages are rare as our items are very well packed. But please inspect your items upon delivery. If an item is damaged, this must be noted on the delivery invoice, and we will need photos of the broken item and box. IF AN ITEM IS DAMAGED, DO NOT ACCEPT IT from the delivery company. If damaged items are accepted with White Glove Delivery, the DAMAGE MUST BE NOTED ON THE DELIVERY RECEIPT, AND THE RESOLUTION IS A REPAIR, NOT A REPLACEMENT. IF YOU ACCEPT AN ITEM WITH DAMAGE, YOU AGREE THAT YOU ACCEPT IT AS IS WITH THE UNDERSTANDING THAT WE WILL REPAIR IT TO THE BEST OF OUR ABILITY ONE TIME. ANY FURTHER REPAIRS WILL BE YOUR RESPONSIBILITY. 

In the event that the box is dropped off without your signature, DAMAGES MUST BE REPORTED WITHIN 24 HOURS of the delivery. Our products are handmade, and colors and textures will vary.  Therefore, VARIATIONS IN COLORS AND TEXTURES ARE NOT CONSIDERED DAMAGE. Contact us immediately about the damage and email the photos to info@belleescape.com. If the damage is reported within 24 hours and/or the damage is noted on the delivery form, Belle Escape will arrange for the damaged item to be picked up and a new one to be delivered to you as quickly as possible. Once a furniture item is accepted in good condition, Belle Escape is not responsible for any damage that occurs while the piece is in your possession. All items pass a quality inspection before they ship, and when you accept an item, it is now in your care. Any damage or breakage that happens while the furniture is in your care is your responsibility.

Faux Bois Items Cannot be Returned

Our faux bois items all come with natural hairline cracks that occur and are part of the natural beauty and uniqueness of each concrete piece. These are part of the natural curing process of concrete, but they do not affect durability or structural integrity because of the steel frame underneath. Faux bois item will arrive with some hairline cracks and cannot be returned "as damaged," as this is natural. Also, due to the crate shipping method, faux bois items cannot be returned.

Order Cancelations

We reserve the right to cancel any order, including orders for discontinued items, items priced at zero by accident, items that cannot be reasonably delivered to the shipping address, or for any legitimate reason. By agreeing to these terms, users, as reasonable adults, understand this. 

Non-custom orders may be canceled within 24 hours for a full refund. An order must be canceled BEFORE it ships, which is usually 2-7 days after it is placed. Once an item ships, an order can be canceled or refused, but shipping both ways, plus a restocking fee, will be deducted from the original amount paid. 


Coupons

Coupons can be used during the active period. Two coupons cannot be combined. Coupons cannot be used on sale items. Designers and the Trade with an existing discount cannot combine a coupon with their discount. However, if we have an active coupon for more than their discount, they can use that instead, but must call in to place an order. If a coupon is combined with a Designer or Trade discount or a sale price, that discount will be taken off and charged to the order. 

Coupons and Trade Discounts do not apply to custom items made upon order, customized items, or one-of-a-kind French antiques.

CUSTOM - Belle Escape

CUSTOM

Order hundreds of furniture pieces in the color of your choice. Choose from wood stains or colorful painted finishes to get a sideboard, dining table, accent chair, bed, armoire, dresser, or any furniture piece in the exact color you need. Simply select your favorite furniture item, then click on the color or stain of your choice. You can order physical samples to ensure you get the exact finish you need for your home. Our collections include Artisan, Provence, Bella Vita, and more.

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528 products

French country dresser with nine drawers, antique brass hardware, and elegant panel detailing
Many Finishes Available
Euro Carved Wood Dresser Sale price$4,995.00
Quick Ship
Blue French country dresser with gold knobs and elegant paneling
Many Finishes Available
Capri Blue Chest Sale price$2,795.00
Quick Ship
Dark wood French country sideboard with marble top and brass rail, shabby chic farmhouse style
Many Finishes Available
French Bistro Marble Top Bar Sale price$5,995.00
Rustic wooden dresser with three drawers, ornate brass handles, and tapered legs in farmhouse styleElegant white shabby chic dresser with ornate hardware and tapered legs
Many Finishes Available
Classic French Chest with Brass Pulls Sale price$3,475.00
Quick Ship
Elegant wooden dresser with gold knobs, French country styleGray French country dresser with gold knobs and elegant curved legs
Many Finishes Available
Curved Stained French Chest Sale price$2,795.00
Quick Ship
Selina Round Urn Dining Table - Belle Escape
Many Finishes Available
Selina Round Lyre Dining Table Sale price$2,995.00
Santa Barbara Canopy Bed - Belle Escape
Many Finishes Available
Santa Barbara Canopy Bed Sale priceFrom $4,495.00
Rustic farmhouse dining table with turned legs and drawerClassic Farmhouse Dining Table - Belle Escape
Many Finishes Available
Classic Farmhouse Dining Table Sale priceFrom $2,995.00
Natural Whitewashed Wood Display Cabinet - Belle Escape
Many Finishes Available
Natural Whitewashed Wood Display Cabinet Sale price$5,495.00
Quick Ship
Bamboo Oriental Coastal Headboard - Belle Escape
Many Finishes Available
Bamboo Oriental Coastal Headboard Sale priceFrom $1,995.00
Quick Ship
Venetian Scroll Side Chest - Belle Escape
Many Finishes Available
Venetian Scroll Side Chest Sale price$1,995.00
Antiqued Silver Modern Geometric Coffee table - Belle EscapeAntiqued Silver Modern Geometric Coffee table
Many Finishes Available
Antiqued Silver Modern Geometric Coffee table Sale price$2,795.00
Quick Ship
Elysee Mirrored Sideboard - Belle Escape
Many Finishes Available
Elysee Mirrored Sideboard Sale price$3,275.00
Modern Grey Wood Studded Dining Table - Belle EscapeModern Grey Wood Studded Dining Table - Belle Escape
Many Finishes Available
Modern Grey Wood Studded Dining Table Sale price$2,995.00
Quick Ship
Whtie farmhouse curved four-door sideboard with antique pulls.Farmhouse Curved 4-Door Buffet - Belle Escape
Many Finishes Available
Farmhouse Curved 4-Door Buffet Sale price$3,475.00
Tuscan Scroll Arched Bed - Belle Escape
Many Finishes Available
Tuscan Scroll Arched Bed Sale priceFrom $4,775.00
Gray French country sideboard with carved floral details, four drawers, two doors, and ball feetFrench Painted Scrolls Buffet with Drawers - Belle Escape
Many Finishes Available
French Painted Scrolls Buffet with Drawers Sale price$2,675.00
Petite Farmhouse Armoire - Belle EscapePetite Farmhouse Armoire - Belle Escape
Many Finishes Available
Petite Farmhouse Armoire Sale price$2,795.00
Selene Gold Trimmed Oval Dining Table - Belle EscapeSelene Gold Trimmed Oval Dining Table - Belle Escape
Many Finishes Available
Selene Gold Trimmed Oval Dining Table Sale price$3,475.00
Ornate black leather chair with carved details and brass nailhead trim, French country styleDel Rey Black Spanish Leather Chair - Belle Escape
Many Finishes Available
Del Rey Black Spanish Leather Chair Sale priceFrom $1,695.00
Quick Ship
La Reve Spindle Lounge Chair - Belle EscapeLa Reve Spindle Lounge Chair - Belle Escape
Many Finishes Available
La Reve Spindle Lounge Chair Sale price$2,295.00
LaSalle Geometric 2-Door Carved Chest - Belle Escape
Many Finishes Available
LaSalle Geometric 2-Door Carved Chest Sale price$2,475.00
Greek Carved Console Table - Belle EscapeGreek Carved Console Table - Belle Escape
Many Finishes Available
Greek Carved Console Table Sale price$2,495.00
French country style dresser with distressed white finish and vintage brass knobs, perfect for shabby chic or farmhouse decorCharlton Grey Country 9-Drawer Chest - Belle Escape
Many Finishes Available
Charlton Grey Country 9-Drawer Chest Sale price$3,675.00
Quick Ship
White 9-Drawer Contemporary Chest - Belle EscapeWhite 9-Drawer Curved Contemporary Chest
Many Finishes Available
White 9-Drawer Curved Contemporary Chest Sale price$4,795.00
Quick Ship
Charlotte French 9-Drawer Chest - Belle Escape
Many Finishes Available
Charlotte French 9-Drawer Chest Sale price$4,995.00
Quick Ship
Gilded White Louvre Display Cabinet - Belle EscapeGilded White Louvre Display Cabinet
Many Finishes Available
Gilded White Louvre Display Cabinet Sale price$4,495.00
Grace French Linen HeadboardGrace French Linen Headboard
Many Finishes Available
Grace French Linen Headboard Sale priceFrom $2,295.00
Quick Ship
Elegant French country mirror with gold accents and light gray frame
Many Finishes Available
Contemporary Trumeau Mirror Sale price$1,275.00
Quick Ship
Traditional French Country Sideboard - Belle EscapeTraditional French Country Sideboard
Many Finishes Available
Traditional French Country Sideboard Sale price$3,495.00
Quick Ship
Diamond Arched Farmhouse Headboard - Belle EscapeDiamond Arched Farmhouse Headboard
Many Finishes Available
Diamond Arched Farmhouse Headboard Sale priceFrom $1,690.00
Rustic French brown stain wooden bed frame with cane panel headboard and footboard, French country styleWhite French country cane bed with turned posts, shabby chic farmhouse style
Many Finishes Available
French Manor Wooden Bed Sale priceFrom $3,495.00
Quick Ship
White distressed cane headboard in French country shabby chic style with turned postsFrench Shabby Chic Cane Headboard
Many Finishes Available
French Shabby Chic Cane Headboard Sale priceFrom $1,995.00
Quick Ship
White cane panel headboard in farmhouse style with distressed finish, perfect for coastal or shabby chic bedroomsCottage Chic Cane Headboard
Many Finishes Available
Cottage Chic Cane Headboard Sale priceFrom $1,895.00
Quick Ship
French Country Curvy Cane Headboard - Belle EscapeRattan headboard bed with white linens, French country style bedroom furniture
Many Finishes Available
French Country Curvy Cane Headboard Sale priceFrom $2,195.00
Quick Ship
Round farmhouse dining table with distressed black finish and X-base pedestal
Many Finishes Available
French Wheat Sheaf Round Dining Table Sale priceFrom $2,895.00
Quick Ship
Silhouette Round Pedestal Dining Table
Many Finishes Available
Silhouette Round Pedestal Dining Table Sale priceFrom $2,995.00
Quick Ship
White Wood Top Country Dining TableWhite Wood Top Country Dining Table
Many Finishes Available
White Wood Top Country Dining Table Sale priceFrom $3,475.00
Quick Ship
Dark wood farmhouse dining table with turned pedestal legs, rustic French country styleBordeaux French Country Dining Table - Belle Escape
Many Finishes Available
Bordeaux French Country Dining Table Sale priceFrom $3,875.00
Quick Ship
Patrizia Square Coffee Table
Many Finishes Available
Patrizia Square Coffee Table Sale price$2,195.00
Quick Ship
Gray French country dresser with gold knobs and elegant curved legsCurved Front French Country Chest
Many Finishes Available
Curved Front French Country Chest Sale priceFrom $3,495.00
Quick Ship
Contempo Glamour Chest
Many Finishes Available
Contempo Glamour Chest Sale price$3,495.00
Quick Ship
Gray Amelie Old World Mission Server - Belle Escape
Many Finishes Available
Gray Amelie Old World Mission Server Sale price$3,695.00
Fleur Paradis Display Cabinet - Belle Escape
Many Finishes Available
Fleur Paradis Display Cabinet Sale price$5,995.00
Kingston Tufted Leather Ottoman - Belle EscapeKingston Tufted Leather Ottoman - Belle Escape
Many Finishes Available
Kingston Tufted Leather Ottoman Sale price$3,595.00
White Fleur French Country Buffet - Belle EscapeWhite Fleur French Country Buffet - Belle Escape
Many Finishes Available
White Fleur French Country Buffet Sale price$3,495.00
Quick Ship
Elegant French country armoire with ornate carvings and distressed finishArched Painted Scrolls Armoire
Many Finishes Available
Arched Painted Scrolls Armoire Sale price$3,675.00
Angelique Scroll Top Accent Table - Belle EscapeAngelique Scroll Top Accent Table
Many Finishes Available
Angelique Scroll Top Accent Table Sale price$1,445.00

DELIVERY IN THE CONTIGUOUS U.S.

Hundreds of items with custom color options

Personalized Shopping & Design Services

DESIGNER & ARCHITECT TRADE PROGRAM