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Shipping & Terms

french-country-home

Shipping in the U.S.

While some of our products are shipped directly from Belle Escape via FedEx Ground, many are shipped directly from manufacturers via various ground or freight carriers. Shipping and delivery days are Monday through Friday, excluding holidays. For products that we don't stock, estimated shipping times are noted in the product description. Most In-stock furniture items will be shipped within one to two weeks of placing your order and should be received within 7 to 10 business days after shipping. Sometimes, shipping delays that are not within the control of Belle Escape occur. When you purchase an item from Belle Escape, we cannot guarantee a delivery date, as the shipping industry sometimes experiences backlogs and staff shortages that can delay delivery by days or sometimes weeks. By purchasing from us, you agree that you understand that delays can occur.

Many of our products, especially hand-painted furniture, are made to order and can take between 4 and 12 weeks to ship. Door-to-door shipping is free for furniture going to an address in the continental U.S.. This means your furniture will be delivered in boxes to the front of your home at no additional charge. If you want White Glove Service, select this option in the drop-down box next to your order item. Please note that "White Glove" service includes delivery on the first floor; for items going up a flight of stairs, please select "White Glove Delivery with Stairs". If you have multiple furniture items, please call us for an estimate so we can get you the most affordable price possible. Once an order is placed, we will confirm an estimated shipping timeframe with you via email.


Free Shipping Conditions

Free shipping only applies to the contiguous U.S. (excludes Alaska and Hawaii). Addresses that are "Remote" or accessible only by "Ferry" will incur an extra fee of $275 at the time of shipping. Addresses considered "Remote" by shipping carriers, which could mean in the mountains or countryside, will incur additional fees ($495 - $995). Belle Escape reserves the right to add extra fees for shipping when the piece is oversized and/or the address is outside of normal delivery areas. In this case, we will provide a Custom Quote.


White Glove Conditions

White Glove delivery includes 15 minutes of assembly. Some items, such as some beds, large cabinets with multiple pieces, and anything with a canopy, additional charges will apply for assembly. Standard White Glove Fees apply only to items that can be carried by two people into a home that is no more than 20-feet from the curb and with easy access through, and an elevator, or up a door or up a stairwell.

  • Additional fees will apply if your home is not easily accessible from the road (more than 20-feet from the truck).
  • Additional fees apply if an item requires more than two guys to get it up a stairwell.
  • Additional fees apply if a crane is required to get a piece into your home on a higher floor. 


Remote Location

There is a minimum additional fee of $395 for Remote locations. We cannot provide a pre-quote for this because the fee depends on the final weight of the item. You will be notified once the item is ready if the carrier applies a Remote Location fee. Remote locations include most cities in Montana, Wyoming, Idaho, North Dakota, South Dakota, and Alaska. Additionally, it encompasses remote areas in all states across the country. 


International Shipping 

Please contact us for international shipping quotes. Items shipped outside of the U.S. cannot be returned or canceled. If shipping damage occurs with the carrier, you are responsible for not accepting the item and filing a claim directly with the carrier.



Antiques 

Antique items are sold in their original condition. Antiques have natural cracks and aging effects. Antiques cannot be returned. All sales are final.



Returns

BelleEscape.com will happily offer you a refund on most items if you return those items (exceptions are listed below) in their original condition within 7 days of receipt. ALL returns must be shipped back in the original packaging. Please note that the color of an item may vary on your screen. If you choose to return an item due to the color or any other reason, you will be liable for outbound and return shipping, plus a restocking fee of 20%. Once the original item is returned, you will receive a credit for the item's full value, minus shipping costs and a 20% restocking fee. Please inspect your furniture upon arrival to determine if there are any damages. If you accept an item delivered via White Glove delivery, you are responsible for packing and shipping an item back within 7 days.

If you detect any damage, do not accept the delivery and note the damage on the delivery form. If your item is damaged during delivery, we will repair it. If a repair is not possible, we will replace it as quickly as possible if it is in stock, or we will file a claim, pick up the damaged item, and issue a refund once the claim is processed. If the box is dropped off, damages must be reported within 24 hours. In the event of special promotions or discounts, Belle Escape reserves the right to apply additional rules. Those rules will be posted on the relevant promotions pages at the time the offer is valid. Please call a customer care representative if you have any returns-related questions about these special offers.



Maritime Damage

Most of our furniture is shipped from Indonesia or South America. In rare instances, containers can get damaged in transit. If this happens, we will make the piece you ordered again and re-ship it as soon as it is ready. Maritime damage is typically related to sudden storms on the high seas. It is very rare, but it can happen, and Belle Escape cannot be held liable for damages and delays for which we have no control. 


Items Which Cannot be Returned:

  • Furniture or decor that is made upon order (noted in product descriptions)
  • Items discounted for final sale
  • Custom order merchandise (made in the finish of your choice)
  • Clearance items with discounts over 25% off
  • One-of-a-Kind Antiques

Please note that shipping is NOT refundable.

Belle Escape will not accept ANY returns or exchanges after 30 days (determined from the date you received the merchandise) for ANY reason.



Items Made Upon Order

Items made upon order in the finish or size of your choice cannot be returned under any circumstances. Because we do not stock these items and they have been ordered especially for you, they can not be canceled or returned. We initiate the production process within three days of placing your order and pay to make it upfront, so custom orders cannot be canceled. Custom orders made at the finish of your choice are based on the color you choose, but each piece is made by hand, so variations should be expected. No two custom items will ever look alike. If you select the color shown, it will be based on that color but will never look exactly like the original. Depending on the item, custom orders take 14-20 weeks to produce and ship. If you have any questions about items made upon order, please email our Customer Care team at customerservice@BelleEscape.com.


Damages

Damages are rare as our items are very well packed. But please inspect your items upon delivery. If an item is damaged, this must be noted on the delivery invoice, and we will need photos of the broken item and box. IF AN ITEM IS DAMAGED, DO NOT ACCEPT IT from the delivery company. If damaged items are accepted with White Glove Delivery, the DAMAGE MUST BE NOTED ON THE DELIVERY RECEIPT, AND THE RESOLUTION IS A REPAIR, NOT A REPLACEMENT. IF YOU ACCEPT AN ITEM WITH DAMAGE, YOU AGREE THAT YOU ACCEPT IT AS IS WITH THE UNDERSTANDING THAT WE WILL REPAIR IT TO THE BEST OF OUR ABILITY ONE TIME. ANY FURTHER REPAIRS WILL BE YOUR RESPONSIBILITY. 

In the event that the box is dropped off without your signature, DAMAGES MUST BE REPORTED WITHIN 24 HOURS of the delivery. Our products are handmade, and colors and textures will vary.  Therefore, VARIATIONS IN COLORS AND TEXTURES ARE NOT CONSIDERED DAMAGE. Contact us immediately about the damage and email the photos to info@belleescape.com. If the damage is reported within 24 hours and/or the damage is noted on the delivery form, Belle Escape will arrange for the damaged item to be picked up and a new one to be delivered to you as quickly as possible. Once a furniture item is accepted in good condition, Belle Escape is not responsible for any damage that occurs while the piece is in your possession. All items pass a quality inspection before they ship, and when you accept an item, it is now in your care. Any damage or breakage that happens while the furniture is in your care is your responsibility.

Faux Bois Items Cannot be Returned

Our faux bois items all come with natural hairline cracks that occur and are part of the natural beauty and uniqueness of each concrete piece. These are part of the natural curing process of concrete, but they do not affect durability or structural integrity because of the steel frame underneath. Faux bois item will arrive with some hairline cracks and cannot be returned "as damaged," as this is natural. Also, due to the crate shipping method, faux bois items cannot be returned.

Order Cancelations

We reserve the right to cancel any order, including orders for discontinued items, items priced at zero by accident, items that cannot be reasonably delivered to the shipping address, or for any legitimate reason. By agreeing to these terms, users, as reasonable adults, understand this. 

Non-custom orders may be canceled within 24 hours for a full refund. An order must be canceled BEFORE it ships, which is usually 2-7 days after it is placed. Once an item ships, an order can be canceled or refused, but shipping both ways, plus a restocking fee, will be deducted from the original amount paid. 


Coupons

Coupons can be used during the active period. Two coupons cannot be combined. Coupons cannot be used on sale items. Designers and the Trade with an existing discount cannot combine a coupon with their discount. However, if we have an active coupon for more than their discount, they can use that instead, but must call in to place an order. If a coupon is combined with a Designer or Trade discount or a sale price, that discount will be taken off and charged to the order. 

Coupons and Trade Discounts do not apply to custom items made upon order, customized items, or one-of-a-kind French antiques.

CUSTOM - Belle Escape

CUSTOM

Order hundreds of furniture pieces in the color of your choice. Choose from wood stains or colorful painted finishes to get a sideboard, dining table, accent chair, bed, armoire, dresser, or any furniture piece in the exact color you need. Simply select your favorite furniture item, then click on the color or stain of your choice. You can order physical samples to ensure you get the exact finish you need for your home. Our collections include Artisan, Provence, Bella Vita, and more.

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316 products

Ornate Gray Wash Amelie Bed - Belle EscapeOrnate Gray Wash Amelie Bed - Belle Escape
Many Finishes Available
Ornate Gray Wash Amelie Bed Sale priceFrom $4,295.00
Ornate dark wood headboard with intricate floral carvings, French country styleBotanique Carved Bed - Belle Escape
Many Finishes Available
Botanique Carved Bed Sale priceFrom $3,995.00
Fleur French Country BuffetFleur French Country Buffet - Belle Escape
Many Finishes Available
Fleur French Country Buffet Sale price$3,675.00
Gold Scroll Black Accent Table - Belle EscapeFrench country living room set with ornate side table, vintage portrait, and elegant sofa & armchair
Many Finishes Available
Gold Scroll Black Accent Table Sale price$1,895.00
Distressed round pedestal table with ornate carvings, French country shabby chic styleRound French country side table with distressed finish and ornate carved legs, perfect for shabby chic decor
Many Finishes Available
French Scroll Round Dining Table Sale priceFrom $2,475.00
Quick Ship
White distressed French country style wooden bed frame with ornate curved headboard and footboard.La Creme Curved Top French Bed
Many Finishes Available
La Creme Curved Top French Bed Sale priceFrom $3,495.00
Distressed white French country oval side table with cabriole legs and carved detailsOval French country coffee table with carved details in a distressed white finish.
Many Finishes Available
Lac White French Dejeuner Dining Table Sale priceFrom $2,995.00
Scalloped French Writing Desk - Belle EscapeScalloped French Writing Desk - Belle Escape
Many Finishes Available
Scalloped French Writing Desk Sale price$4,295.00
Elegant round coffee table with ornate carved cabriole legs in French country styleElegant oval coffee table with ornate carvings in French country style
Many Finishes Available
French Dejeuner Coffee Table Sale priceFrom $3,295.00
Distressed white console table with gold floral motifs, shabby chic style, curved front, two drawers, two doorsShabby chic console table with ornate gold detailing and distressed finish
Many Finishes Available
Curved French Country Scroll Buffet Sale price$2,875.00
Regal Painted Venetian Bed - Belle EscapeFrench country style beige wooden bed frame with ornate floral carvings on headboard and footboard
Many Finishes Available
Regal Painted Venetian Bed Sale priceFrom $3,695.00
French country style white wooden bed with a cane headboard and white bedding.Brown wooden bed frame with cane headboard and white bedding in a French country style.
Many Finishes Available
Romantic Shabby Chic Cane Back Bed Sale priceFrom $2,995.00
Quick Ship
Elegant French country bookcase with ornate detailing and rustic wood shelvesFrench shabby chic dining set with round pedestal table, ornate chandelier, bookcase, and upholstered chair
Many Finishes Available
Couronne Vintage French Bookcase Sale price$3,995.00
French Country Round Urn Table - Belle EscapeClassic French country dining set with crystal chandelier, mural, round table, and upholstered chair
Many Finishes Available
French Country Round Lyre Table Sale price$3,275.00
French country round table with cabriole legs, ornate carvings on the apron, and a distressed wood finish, perfect for French country and farmhouse interiorsFrench Dejeuner dining table with cabriole legs, ornate carvings on the apron, and a weathered wood finish, perfect for French country interiors
Many Finishes Available
French Dejeuner Dining Table Sale priceFrom $3,495.00
Provence Cabriole Side Table - Belle Escape
Many Finishes Available
Provence Cabriole Side Table Sale price$1,695.00
Shabby chic round side table with carved legs and distressed finish, perfect for French country decor
Many Finishes Available
Petite Round French Accent Table Sale price$1,695.00
Florian French Dejeuner Dining Table
Many Finishes Available
Florian French Dejeuner Dining Table Sale priceFrom $4,019.25
Round white pedestal dining table in a French country shabby chic style.Light blue pedestal dining table in a French country style with a round top.
Many Finishes Available
White Belle Provence Round Pedestal Dining Table Sale priceFrom $2,995.00
Quick Ship
French country wooden bed frame with arched headboard and footboard, styled with white linens
Many Finishes Available
French Crown Regal King Bed Sale price$4,995.00
French country style weathered beige wooden headboard with ornate carved detailsOrnate light wood French country style headboard with a scalloped silhouette.
Many Finishes Available
Regal Antique Cream Venetian Bed Sale priceFrom $3,795.00
Rustic wooden bed frame with cane panel headboard and footboard, styled in farmhouse or coastal decor
Many Finishes Available
Antique Pine French Manor Wooden Bed Sale priceFrom $3,995.00
Quick Ship
Black ladderback bar stool with cream upholstered seat, French country styleClassic French Ladder Back Upholstered Counter Stool
Many Finishes Available
Classic French Ladder Back Upholstered Counter Stool Sale priceFrom $1,595.00
Elegant Cabriole Leg Dining TableElegant Cabriole Leg Dining Table
Many Finishes Available
Elegant Cabriole Leg Dining Table Sale priceFrom $2,895.00
Dark wood round dining table with pedestal base, farmhouse styleClaw Feet Round Pedestal Dining Table
Many Finishes Available
Claw Feet Round Pedestal Dining Table Sale priceFrom $3,295.00
French country style dining chair with dark teal velvet upholstery and carved wood frame.Nantes Beverly Blue Velvet Dining Chair - Belle Escape
Many Finishes Available
Nantes Beverly Blue Velvet Dining Chair Sale priceFrom $1,695.00
French country style dining chair with cream upholstery and dark carved wood frameGrand Viceroy Dining Chair
Many Finishes Available
Grand Viceroy Dining Chair Sale priceFrom $1,595.00
White shabby chic three-drawer nightstand with brass handles and curved legs
Many Finishes Available
Amelia White Side Chest Sale price$2,475.00
Quick Ship
French country style brown wooden bed with white upholstered headboard and neutral pillows.French country style brown wood bed with arched tufted cream headboard and matching nightstand.
Many Finishes Available
Ornate Chestnut Amelie Bed Sale priceFrom $3,795.00
Elegant French country coffee table with ornate carvings and turned legs, perfect for shabby chic or farmhouse decorFrench Florette Coffee Table - Belle Escape
Many Finishes Available
French Florette Coffee Table Sale price$2,495.00
French country wooden headboard with cream upholstery and scroll detailsFrench country style bed with a wooden carved headboard and white bedding.
Many Finishes Available
French Curved Top French Headboard Sale priceFrom $1,995.00
Charcoal grey French country style wooden armoire with gold trim detailing.Regal French Carved Panel Armoire - Belle Escape
Many Finishes Available
Regal French Carved Panel Armoire Sale price$6,495.00
Elegant French country bed with distressed finish, curved headboard, and upholstered panels in neutral tonesFrench Shabby Chic Upholstered Bed - Belle Escape
Many Finishes Available
French Shabby Chic Upholstered Bed Sale priceFrom $3,295.00
Dark wood armoire with glass-paneled doors and ornate detailing, ideal for French country or farmhouse decor.Antiqued Mirror Front Country Armoire - Belle Escape
Many Finishes Available
Antiqued Mirror Front Country Armoire Sale price$4,495.00
Barn Wood Chaise Lounge - Belle Escape
Many Finishes Available
Barn Wood Chaise Lounge Sale price$4,495.00
Dark teal French country dresser with ornate paneling and gold knobs, farmhouse style furniture
Many Finishes Available
Magasin 9-Drawer Dresser Sale price$3,275.00
Gray distressed coffee table with ornate carvings, French country style, shabby chic design
Many Finishes Available
Chunky Carved Cocktail Table Sale price$3,275.00
French Round Scroll Table - Belle Escape
Many Finishes Available
French Round Scroll Table Sale price$1,895.00
Elegant shabby chic oval dining table with distressed white finish and carved legsElegant shabby chic oval dining table with distressed finish and carved legs, perfect for French country decor
Many Finishes Available
Provenzal French Louis Oval Dining Table Sale priceFrom $3,795.00
French Country Cabriole Side Table - Belle Escape
Many Finishes Available
French Country Cabriole Side Table Sale price$1,675.00
Painted Ornately Carved Coffee Table - Belle Escape
Many Finishes Available
Painted Ornately Carved Coffee Table Sale price$2,995.00
Ornately Carved Toulouse Coffee Table - Belle EscapeDistressed French country coffee table with ornate legs, styled in shabby chic living room with patterned pillows
Many Finishes Available
Ornately Carved Toulouse Coffee Table Sale price$2,795.00
Quick Ship
Montecito Studded Linen Wood Bed - Belle EscapeElegant French country upholstered headboard with dark wood frame and nailhead trim
Many Finishes Available
Montecito Studded Linen Wood Bed Sale priceFrom $2,995.00
Patina Drawer Curved Dresser - Belle Escape
Many Finishes Available
Patina Drawer Curved Dresser Sale price$2,995.00
Elegant French country armoire with ornate scrollwork and dark wood finishArched French Country Scroll Armoire
Many Finishes Available
Arched French Country Scroll Armoire Sale priceFrom $3,795.00
White French Manor Cane Bed
Many Finishes Available
White French Manor Cane Bed Sale priceFrom $3,995.00
Quick Ship
Classic Reeded Storage SideboardClassic Reeded Storage Sideboard
Many Finishes Available
Classic Reeded Storage Sideboard Sale price$4,795.00
Velvet Framed Louis Accent Chair
Many Finishes Available
Velvet Framed Louis Accent Chair Sale price$3,695.00

DELIVERY IN THE CONTIGUOUS U.S.

Hundreds of items with custom color options

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