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Shipping & Terms

Shipping in the U.S.

While some of our products are shipped directly from Belle Escape via FedEx Ground, many are shipped directly from manufacturers via various ground or freight carriers. Shipping and delivery days are Monday through Friday, excluding holidays. For products that we don't stock, estimated shipping times are noted in the product description. Most In-stock furniture items will be shipped within one to two weeks of placing your order and should be received within 7 to 10 business days after shipping. Sometimes, shipping delays that are not within the control of Belle Escape occur. When you purchase an item from Belle Escape, we cannot guarantee a delivery date, as the shipping industry sometimes experiences backlogs and staff shortages that can delay delivery by days or sometimes weeks. By purchasing from us, you agree that you understand that delays can occur.

Many of our products, especially hand-painted furniture, are made to order and can take between 4 and 12 weeks to ship. Door-to-door shipping is free for furniture going to an address in the continental U.S.. This means your furniture will be delivered in boxes to the front of your home at no additional charge. If you want White Glove Service, select this option in the drop-down box next to your order item. Please note that "White Glove" service includes delivery on the first floor; for items going up a flight of stairs, please select "White Glove Delivery with Stairs". If you have multiple furniture items, please call us for an estimate so we can get you the most affordable price possible. Once an order is placed, we will confirm an estimated shipping timeframe with you via email.

Free Shipping Conditions

Free shipping only applies to the contiguous U.S. (excludes Alaska and Hawaii). Addresses that are "Remote" or accessible only by "Ferry" will incur an extra fee of $275 at the time of shipping. Addresses considered "Remote" by shipping carriers, which could mean in the mountains or countryside, will incur additional fees ($495 - $995). Belle Escape reserves the right to add extra fees for shipping when the piece is oversized and/or the address is outside of normal delivery areas. In this case, we will provide a Custom Quote.

White Glove Conditions

White Glove delivery includes 15 minutes of assembly. Some items, such as some beds, large cabinets with multiple pieces, and anything with a canopy, additional charges will apply for assembly. Standard White Glove Fees apply only to items that can be carried by two people into a home that is no more than 20-feet from the curb and with easy access through, and an elevator, or up a door or up a stairwell.

Additional fees will apply if your home is not easily accessible from the road (more than 20-feet from the truck).
Additional fees apply if an item requires more than two guys to get it up a stairwell.
Additional fees apply if a crane is required to get a piece into your home on a higher floor.

Remote Location

There is a minimum additional fee of $395 for Remote locations. We cannot provide a pre-quote for this because the fee depends on the final weight of the item. You will be notified once the item is ready if the carrier applies a Remote Location fee. Remote locations include most cities in Montana, Wyoming, Idaho, North Dakota, South Dakota, and Alaska. Additionally, it encompasses remote areas in all states across the country.

International Shipping

Please contact us for international shipping quotes. Items shipped outside of the U.S. cannot be returned or canceled. If shipping damage occurs with the carrier, you are responsible for not accepting the item and filing a claim directly with the carrier.

Antiques

Antique items are sold in their original condition. Antiques have natural cracks and aging effects. Antiques cannot be returned. All sales are final.

Returns

BelleEscape.com will happily offer you a refund on most items if you return those items (exceptions are listed below) in their original condition within 7 days of receipt. ALL returns must be shipped back in the original packaging. Please note that the color of an item may vary on your screen. If you choose to return an item due to the color or any other reason, you will be liable for outbound and return shipping, plus a restocking fee of 20%. Once the original item is returned, you will receive a credit for the item's full value, minus shipping costs and a 20% restocking fee. Please inspect your furniture upon arrival to determine if there are any damages. If you accept an item delivered via White Glove delivery, you are responsible for packing and shipping an item back within 7 days.

If you detect any damage, do not accept the delivery and note the damage on the delivery form. If your item is damaged during delivery, we will repair it. If a repair is not possible, we will replace it as quickly as possible if it is in stock, or we will file a claim, pick up the damaged item, and issue a refund once the claim is processed. If the box is dropped off, damages must be reported within 24 hours. In the event of special promotions or discounts, Belle Escape reserves the right to apply additional rules. Those rules will be posted on the relevant promotions pages at the time the offer is valid. Please call a customer care representative if you have any returns-related questions about these special offers.

Maritime Damage

Most of our furniture is shipped from Indonesia or South America. In rare instances, containers can get damaged in transit. If this happens, we will make the piece you ordered again and re-ship it as soon as it is ready. Maritime damage is typically related to sudden storms on the high seas. It is very rare, but it can happen, and Belle Escape cannot be held liable for damages and delays for which we have no control.

Items Which Cannot be Returned:

Furniture or decor that is made upon order (noted in product descriptions)
Items discounted for final sale
Custom order merchandise (made in the finish of your choice)
Clearance items with discounts over 25% off
One-of-a-Kind Antiques

Please note that shipping is NOT refundable.

Belle Escape will not accept ANY returns or exchanges after 30 days (determined from the date you received the merchandise) for ANY reason.

Items Made Upon Order

Items made upon order in the finish or size of your choice cannot be returned under any circumstances. Because we do not stock these items and they have been ordered especially for you, they can not be canceled or returned. We initiate the production process within three days of placing your order and pay to make it upfront, so custom orders cannot be canceled. Custom orders made at the finish of your choice are based on the color you choose, but each piece is made by hand, so variations should be expected. No two custom items will ever look alike. If you select the color shown, it will be based on that color but will never look exactly like the original. Depending on the item, custom orders take 14-20 weeks to produce and ship. If you have any questions about items made upon order, please email our Customer Care team at customerservice@BelleEscape.com.

Damages

Damages are rare as our items are very well packed. But please inspect your items upon delivery. If an item is damaged, this must be noted on the delivery invoice, and we will need photos of the broken item and box. IF AN ITEM IS DAMAGED, DO NOT ACCEPT IT from the delivery company. If damaged items are accepted with White Glove Delivery, the DAMAGE MUST BE NOTED ON THE DELIVERY RECEIPT, AND THE RESOLUTION IS A REPAIR, NOT A REPLACEMENT. IF YOU ACCEPT AN ITEM WITH DAMAGE, YOU AGREE THAT YOU ACCEPT IT AS IS WITH THE UNDERSTANDING THAT WE WILL REPAIR IT TO THE BEST OF OUR ABILITY ONE TIME. ANY FURTHER REPAIRS WILL BE YOUR RESPONSIBILITY.

In the event that the box is dropped off without your signature, DAMAGES MUST BE REPORTED WITHIN 24 HOURS of the delivery. Our products are handmade, and colors and textures will vary. Therefore, VARIATIONS IN COLORS AND TEXTURES ARE NOT CONSIDERED DAMAGE. Contact us immediately about the damage and email the photos to info@belleescape.com. If the damage is reported within 24 hours and/or the damage is noted on the delivery form, Belle Escape will arrange for the damaged item to be picked up and a new one to be delivered to you as quickly as possible. Once a furniture item is accepted in good condition, Belle Escape is not responsible for any damage that occurs while the piece is in your possession. All items pass a quality inspection before they ship, and when you accept an item, it is now in your care. Any damage or breakage that happens while the furniture is in your care is your responsibility.

Faux Bois Items Cannot be Returned

Our faux bois items all come with natural hairline cracks that occur and are part of the natural beauty and uniqueness of each concrete piece. These are part of the natural curing process of concrete, but they do not affect durability or structural integrity because of the steel frame underneath. Faux bois item will arrive with some hairline cracks and cannot be returned "as damaged," as this is natural. Also, due to the crate shipping method, faux bois items cannot be returned.

Order Cancelations

We reserve the right to cancel any order, including orders for discontinued items, items priced at zero by accident, items that cannot be reasonably delivered to the shipping address, or for any legitimate reason. By agreeing to these terms, users, as reasonable adults, understand this.

Non-custom orders may be canceled within 24 hours for a full refund. An order must be canceled BEFORE it ships, which is usually 2-7 days after it is placed. Once an item ships, an order can be canceled or refused, but shipping both ways, plus a restocking fee, will be deducted from the original amount paid.

Coupons

Coupons can be used during the active period. Two coupons cannot be combined. Coupons cannot be used on sale items. Designers and the Trade with an existing discount cannot combine a coupon with their discount. However, if we have an active coupon for more than their discount, they can use that instead, but must call in to place an order. If a coupon is combined with a Designer or Trade discount or a sale price, that discount will be taken off and charged to the order.

Coupons and Trade Discounts do not apply to custom items made upon order, customized items, or one-of-a-kind French antiques.

Rustic driftwood chandelier with weathered wood pieces and hanging chains in coastal boho style.

Rustic driftwood ring chandelier with weathered gray wood texture and hanging chains.

Natural Driftwood Ring Chandelier

$2,120.80

Quick Ship

Natural Echo Rope Chandelier

$2,587.20

Quick Ship

Rustic farmhouse wood bathroom vanity with dark stone countertop and integrated white sink.

Natural Finish Blue Stone Top Vanity

$2,790.00

Quick Ship

Classic wooden floor lamp with a pleated cream fabric shade in a French country style.

Natural Fluted Base Floor Lamp

$1,047.20

Quick Ship

French country style counter stool with beige upholstery and natural wood frame

French Medallion Counter Stools - Pair - Belle Escape

Natural French Medallion Counter Stool

From $1,495.00

Quick Ship

Natural light wood minimalist console table in a modern farmhouse style.

Natural light wood side table with a minimalist, chunky block design in a boho style.

Natural Geometric Accent Table

$975.00

Quick Ship

Natural Gesso Composite Table Lamp

$1,195.00

Natural boho woven wicker hourglass side table with a glass top.

Natural boho hourglass wicker side table with glass top in a natural woven style.

Natural Hyacinth Accent Table

$466.40

Quick Ship

Round light wood coffee table with thick pedestal base in natural boho style.

Natural Japandi Cocktail Table

$1,275.00

Quick Ship

Round light wood pedestal side table in a natural boho farmhouse style.

Natural Japandi End Table

$675.00

Quick Ship

Light wood natural boho sideboard with cane webbing door panels and curved edges.

Natural boho light wood sideboard with cane webbing doors and rounded edges.

Natural Joelle Oval Cane Door Sideboard

$2,195.00

Natural boho woven jute pendant light in a rounded dome shape.

Natural Jute Dome Pendant

$1,145.00

Quick Ship

Natural boho rope chandelier with gold hardware and woven circular frame

Natural Jute Ring Chandelier

From $1,575.00

Quick Ship

Natural Jute Rope Wrapped Pendant

$1,275.00

Quick Ship

Natural boho woven rope tiered chandelier in beige for coastal farmhouse style.

Natural Jute Tiered Chandelier

$2,145.00

Quick Ship

Beige upholstered nailhead trim settee with wooden legs in a farmhouse style.

Natural Linen Studded Bench - Belle Escape

Natural Linen Nail Studded Bench

$2,495.00

Quick Ship

French country tufted dining chair in beige linen with a distressed wood frame.

Natural Linen Piaf Side Chair

From $1,495.00

Quick Ship

Beige linen slipcovered armchair in a natural boho farmhouse style.

Natural Linen Slipcover Dining Side Chair

$1,250.00

Quick Ship

Beige linen slipcovered armchair with a matching accent pillow in shabby chic style.

Beige French country style slipcovered armchair with a matching lumbar pillow.

Natural Linen Slipcover Tub Chair

$2,390.00

Quick Ship

Beige linen upholstered armchair with wooden legs in a natural boho style.

Natural Linen Slipcovered Chair

From $1,295.00

Quick Ship

Natural Louis Bar Stools

$2,700.00

Quick Ship

Natural Louis Counter Stools

$1,836.00

Quick Ship

Stack of four round, whitewashed wood pedestal risers in a rustic farmhouse style.

Natural Modern Bubble Suar Stool

$775.00

Beige linen upholstered armchair counter stool with nailhead trim and wooden legs in farmhouse style

Beige upholstered wingback counter stool with natural wood legs in farmhouse style

Natural Nail Studded Linen Counter Stools

From $1,558.00

Quick Ship

Rustic brown wood farmhouse bookcase with glass paneled doors and multiple shelves.

Natural Oak Glass Four Door Display Cabinet

$6,495.00

Rustic wooden bar stool with woven seat, French country farmhouse style

Natural Oak Parisian Cafe Bar Stool

From $995.00

Quick Ship

Rustic wooden chair with woven seat and X-back design, perfect for farmhouse or shabby chic decor

Rustic wooden dining chairs with woven seats, French country farmhouse style

Natural Parisian Cafe Chairs - Pair

$1,395.00

Natural Parisian Cafe Counter Stools - Pair

$1,596.00

Quick Ship

Natural Plantation Rattan Accent Chair

$1,295.00

Quick Ship

Natural Rattan Coastal Cottage Chandelier

$1,095.00

Quick Ship

Natural wood armchair with a woven rattan seat in a coastal boho style.

Natural Rattan Coastal Dining Chair

From $995.00

Quick Ship

Natural Rattan Outdoor Hanging Chair

$2,195.00

Natural rattan woven scoop chair with black metal legs in a boho coastal style.

Natural Rattan Rounded Chair - Set of 2

$1,256.00

Quick Ship

Natural boho woven seagrass pendant light in beige, coastal style hanging lamp.

Natural Rattan Shade Pendant

$875.00

Quick Ship

Natural wicker dining chair with white cushion in coastal boho style

Natural Rattan Square Back Chair

From $895.00

Quick Ship

Natural Rhone Oak Dining Table - Extendable

$3,690.00

Cream linen upholstered three-seater sofa with plush cushions in a French country style.

Natural Rolled Arm Sofa

$4,475.00

Quick Ship

Natural wood cylindrical side table with vertical spindle design in a boho style.

Natural Round Reeded Accent Table

$945.00

Quick Ship

Round natural wood pedestal dining table with fluted base in a modern boho style.

Natural Round Reeded Dining Table

$1,595.00

Natural wood four-door sideboard with arched glass pane details in a rustic farmhouse style.

Natural wood farmhouse sideboard with glass doors and circular fretwork details.

Natural Rustic Glass Buffet Cabinet Antique Oak

$3,875.00

Quick Ship

Natural wood tall display cabinet with glass doors and arched fretwork in French country style.

Natural wood French country display cabinet with arched glass doors and rustic finish.

Natural Rustic Tall Glass Cabinet Antique Oak

$3,495.00

Quick Ship

Rustic French country 6-light chandelier in a weathered white finish with candle-style bulbs.

Natural Sandstone 6-Light Chandelier

$3,572.80

Quick Ship

Rustic dark wood rectangular dining table with black X-shaped metal legs in farmhouse style.

Natural Sheesham Wood and Iron Dining Table

$1,995.00

Quick Ship

Rustic light wood farmhouse trestle dining table with carved pedestal legs.

Natural Sienna Pedestal Dining Table

$3,675.00

French country style weathered grey wooden sideboard with curved front and cabinets

French country style weathered grey wooden sideboard with four doors and curved base.

Natural Smokey Wood Demilune Sideboard

$3,995.00

Quick Ship

Natural wood rustic blanket ladder with a light wash finish in a boho farmhouse style.

Natural wood rustic decorative ladder in a boho farmhouse style.

Natural Teak Branch Ladder

$595.00

Quick Ship

Natural boho driftwood canopy daybed with white cushions and curtains

Natural Teak Outdoor Resort Daybed

$4,475.00

Quick Ship

Natural reclaimed wood block coffee table in a rustic farmhouse style.

Natural Teak Wood Prism Coffee Table

$2,795.00

DELIVERY IN THE CONTIGUOUS U.S.

Hundreds of items with custom color options

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